Amy J.
Yelp
I have been a loyal customer for 10 years or more at this store. Actually I missed reading in the strib that used book stores in Dinky town were dying off. Until I realized this today, "The Book House" is the last used bookstore in Dinky town. Now I wished I had actually spent more money and went to other Dinkytown used book stores before they went out of business.
I adore non-fiction on various subjects. Actually I buy about half of my books from this store, in the past. And because its so close to the University of Minnesota the selection of books are indeed what I seek.
Now I have an entirely different vibe from this bookstore. Its is nice and quiet, usually empty of people, but today there was a book reading with an author. Plenty of folks who had never been there before milled around and I couldn't really get anywhere without waiting for 5-8 people to realize that I actually had a direct path. Worse I was looking for something specific and the employee upstairs "Ryan" was absolutely no help. "Ryan" didn't even bother to warn me of many people there were downstairs, and didn't inform me that the type of book I was looking for was not downstairs.
If Ryan tried to help in any way shape or form, wasn't so incredibly rude and inconsiderate, and attempted to warn me what was going on downstairs I would feel more comfortable coming back. And I am well aware that I am a crabby old woman, I don't watch TV, I am strange and I am very much into my books. So bookstores like "The Book House" are sacred ground for me.
There are a few day employees that really irritate me so I avoid going during the week. A young lad Adrian I think his name is, is about the only hipster I don't have violent thoughts toward, so I appreciate him immensely. Keep him, don't let him leave!
For a decade "The Book House" has provided me a selection of books that keep me from being hassled on the public transit, book titles/sleaves that scare off eligible young metro-sexual men, and mostly scare off people my age and younger who want to engage in mindless shitty banter that irritates the begeesus out of me. More than a few "The Book House" purchases have fallen into the bath I was soaking in, but still managed to get read cover to cover before wrinkling and bloating into something that resembles a mushroom moreso than a bound book.
Books purchased at this dinkytown institution has created an escape hatch for me to crawl into and get lost for hours or days at a time.
I don't know if a bunch of self-important pseudo intellectuals from the suburbs with extremely crappy manners and one "Ryan" who has no customer service skills at in the least will drive me away from my favorite book store. But this day will encourage me to check the website for store activities that will drive me into an anxiety attack, and if I see another "Ryan" working that day I'll come back some other time.