Monica D.
Google
This isn't a place to drop by for a quick lunch while at work and forget about placing an order online. I had placed an order for pickup and even got the confirmation text that it was ready. However, by the time I arrived, they hadn't even started on making it. At first, the person at the register said they were backed up and that was why they hadn't gotten to my order yet, after I saw her print the ticket after I arrived. So, I ended up waiting for 25 minutes at the Bottega. By the time I got my order, she then gave a conflicting explanation that their online ordering system sometimes don't print the tickets out and that I need to call the restaurant to confirm that it went through. If I'm going to call the restaurant, I might as well place the order then and there's no reason to have an online ordering system if that's what customers are expected to do. So, what's the reason? Was it a lunch rush or an issue with their online ordering? I also don't appreciate being lied to.
The sandwich is good, but not better than others around town that don't require me to wait an extra 25 minutes after I place an order online.