Arielle W.
Yelp
I live in Tucson but come to the area to visit my family very regularly. I make it a point to come here often when I visit because I love their treats, but more importantly their customer service is always so great. Everyone is happy and kind and genuinely friendly.
Today I came to visit for the birthday celebration and was so disappointed in my visit. I came with my Mom and we waited in line for about 35 minutes, which I was expecting so it wasn't a big deal at all. Got my usual treat box and tried the peach ring lotus which was so good.
I donated to the back the blue gift card as I always do, and spent $56 on my order. When I was paying, the cashier handed a scratcher card to my mom. As he was about to start taking her order, I asked for my scratcher card and he said "it's one per household." I said yes I know, but I live in tucson, we don't live in the same household. To which he replied - "I don't make the rules." I was so frustrated and disheartened with this response. I'm aware that it is "just a scratcher" but the extra perk for the birthday celebration is the scratcher card. It was about 10:45 and the stack of cards was still very large. I don't think he intended to have an attitude with his response, but if it is one per household, then I should've gotten one also. We don't live in the same household. I live 130+ miles away. I go out of my way to support local businesses, because they deserve it and it's my choice. But I was so frustrated with this interaction. I also sent them a message on Instagram and it was "read" but no one replied.