Tareau Barron
Google
I hope the management and ownership group reads these reviews. The food is superb here. No question about that. The atmosphere is a vibe. No questions about that.
The service however is trash. As a patron, I understand every establishment has a different set of rules in regards to seating/ ordering. When I arrived, I was not instructed what to do or where to go. I asked a hostess, who said she was busy helping another customer. I asked another gentleman and he said you can sit anywhere. So, I sat inside for about 10 minutes and nothing. No server, no water no nothing. So, I got up and asked the hostess again, and she said I had to check in and give them my number so I could get a table and they'd text me when my table was ready. Ok cool, but why was this not explained at bat??
Anyway, my date was running late, and I told the hostess that I wanted a table outside so I could set the vibe. No problem, but it's a 25-minute wait. Ok cool. We got our table a little early actually (kudos), and got our water and menus. The server gets our orders and everything is going well. I ordered the trio pancakes and my date ordered the Crab Cake Benedict. The food was delicious, no question about that.
However, once we got our food, I wanted some more syrup for my pancakes, but they never came back to check on any of the tables outside. Even the ladies in front of our table mentioned that they were not present.
No water refills or no "Hey, how is everything going? Do you need anything?" Nothing. The food was delicious but the lack of customer service ruined my experience. Just a lack of standard customer service.
Note to staff, I shouldn't have to chase down your service when I'm a paying customer. Make it easy for me to spend my money. I shouldn't have to chase you down to pay you also. Check on your customers. It's low-hanging fruit to do the bare minimum. I will not be coming back to this place.