Roselyn Chevalier
Google
***BEWARE -- FULL OF FAKE REVIEWS!***
Listen and pay attention to the 1-star reviews...trust me when I say that they are here for a reason!
Over the weekend, I came across this florist by way of Instagram in search of a beautiful arrangement. Their feed was inclusive of the style we were seeking, so after narrowing down to a very specific image on their feed, I called to place the order by phone and spoke with their staff member, a female named ALEX.
I asked her to pull up the image and told her that this is what we wanted delivered. It was a very tall arrangement; give or take 2.5-3-feet in height. I also made mention that this was an arrangement that would be filmed for television, so there was an emphasis on it being extravagant and beautiful.
As the arrangement in the photo I saw was made exclusively of peonies, she said it couldn't be done to replicate exactly because peonies were now out of season and they didn't have many left. She said that instead they could gather other flowers such as hydrangeas and other florals that would follow the same blush-pink look to give the same feel. She said to keep in mind that the hydrangeas weren't naturally as full as peonies, but that the additional florals would make up for the volume. She gave me pricing for the mix florals, versus an arrangement of exclusive hydrangeas, and after agreeing to the mixed - I left it to her to proceed and do their thing.
The arrangement instead that was delivered was not even a foot tall. Completely different and short of expectation of anything that was discussed. Nothing that would even stand out in a filming. We called the store and Alex kept repeating that she said the arrangement would be smaller. I reiterated to her that she stated that the flowers to be used were smaller in bloom, she said nothing about smaller in height. After getting in about 5 words with her, the owner MICHAEL grabbed the phone out of her hand and literally screamed on the phone at me saying that he didn't care about what the flowers were being used for; he went on to say that he heard Alex quote me $450 for that arrangement and that I was being adamant about a $200 budget - NONE OF WHICH IS TRUE BTW lol - and he kept rambling and literally screaming saying he didn't care about anything I had to say, and wouldn't even let me get in a word.
I had to hang up on him. That's how loud and rude and non-stop he was being.
My friend called and he did the same exact thing to him on the phone.
It was insane.
Not only could I not believe that this was the owner of a Bridgehampton business, but I also was in shock at the degenerate display of behavior and insane lack of even the slightest ability to attend to a customer concern by this man.
"RUDE" doesn't even meet him half way - that term is far too nice for him. He was more of a savage than anything else with absolute zero discretion or attempt to even try and remedy any sort of concern.
I seriously hope NO ONE even thinks of supporting this business in any way - he does not deserve a dime. And Alex if you're reading this: I feel bad that this is what you have to deal with on the daily.
THE ABSOLUTE WORST.