Ann C.
Yelp
I tried to place an order and followed the instructions given from the second employee that I spoke with. The second employee called the first one out for not communicating their policies correctly with me. Which employee is correct and which one is telling the truth? I am not really sure. In the end, they both lied to me.
I attempted to order a cake exactly the way I was instructed to by the second employee, since she was more adamant that she was correct. In fact, I ordered it as per her instructions and paid for the cake online, per the instructions given to me (it was a birthday cake for my son and we do not live in the same state). I was happy the cake was ordered and let my son know he could pick it up on Saturday, because I had received a confirmation.
Then about an hour later, I received 3 emails cancelling my order with no explanation. I will share that it is difficult to get through via the phone (most of the time, they do not answer and their phone prohibits being able to leave a message), but I tried until an employee actually answered. It took at least 10 attempts at this point and time. Once connected, the employee told me the chef decided she didn't want to make the carrot cake that I ordered. I was instructed to order one online and wait ten days to pick it up!
Admittedly, this is some of the worst customer service I have ever received. I prefer to support any and all small businesses, but NOT The Brooklyn Sweet Spot!
Here is the SILVER LINING. I googled another bakery in Brooklyn that had great reviews for carrot cake and found CHARLOTTE PATISSERIE. I called once, they answered. They were FRIENDLY and POLITE. I asked if I could get a carrot cake on Saturday for my son's birthday. The woman that answered asked me to hold on. I heard her say, "Chef, can you bake a carrot cake for Saturday." The answer was YES. It was the perfect experience. My son picked the cake up and it was absolutely beautiful! He and his friends said it was "delicious." I would highly recommend choosing CHARLOTTE PATISSERIE, if you are wanting a pleasant experience and a great product. They have two locations. I ordered from their Greenpoint location. Their phone number is (718) 383-8313.