Whitney C.
Yelp
We tried to come on opening day, but they had a high volume of customers and couldn't take anymore orders (which I congratulated them on).
Fast forward to yesterday, we get there around 7:40 ish. The cashiers had contradicting wait times, one said 30-35 minutes, and the other said 1 hour. Regardless, we were willing to wait. My husband placed and order for 2 chopped cheese combos (one with chili cheese fries, one with tots), an additional chili cheese fry, and honey wings. We were ticket number 47, and they were on ticket number 40. We wait directly in front of the building, counting the customers as the orders come up. We had a pretty big order, so a couple of people that ordered after us received their food before us. My husband goes back in when he thinks it's around time for order up! We both see a man walk in with buns..so I'm guessing they had run out. The cashiers then offered ranch packets (room temp) instead of ranch cups for the wings?
Anyway, the cook comes out asking if my husband had received part of the order..to which my husband says he hadn't received anything. The cook then goes to the kitchen and comes back..reading the order and stacking the boxes simultaneously..which is when we made the worst assumption ever (that our order was actually correct after such a long wait). My husband walks out with the bag of food at 8:44..and we're headed home to eat. WE WERE SO EXCITED..until we opened the boxes and realized an entire burger was missing. They didn't answer the phone, so we were pretty much stuck with the incomplete order.
As far as the food, it was ok. The chopped cheese burger could've been "wetter", it was pretty dry even with the condiments. The large chili cheese fries had one piece of cheese in the middle and a little chili (loaded with beans, fyi). The side of chili cheese fries had the same amount of toppings as the large, so they were more enjoyable. The sauce on the honey wings was bangin, but idk if they were rushing or what because the wings were somewhat alive . We threw them in the air fryer to cook them a bit more. The tater tots were good!
My husband wrote them on Facebook, they apologized and said they'll make it right next time. Unfortunately, I don't think there will be a next time.