Felicia Gedeon
Google
Our experience here was absolutely awful. We came with a party of 11 and had two reservations, one for 6 people and one for 5. We missed one of the reservations by a few minutes, and instead of trying to accommodate us, the staff seated us in what looked like a lobby or outside waiting area—definitely not inside the main restaurant where we belonged. It was cramped, uncomfortable, and completely unacceptable considering we had booked ahead for a large party.
When we asked management and the hosts to simply move some tables together so our group could sit comfortably, they refused several times. Only after constant complaints and the threat of making a formal complaint did they finally agree to move the tables. The management and hosts were rude, dismissive, and showed zero professionalism or basic customer service.
Our server did his best, but it was clear he was set up for failure. Dishes were confused and handed to the wrong people, but given how poorly organized everything was, that wasn’t entirely his fault.
The food itself was mediocre, under-seasoned, bland, and not worth the hype or price. The desserts were the only good part, but even that couldn’t make up for how terribly we were treated.
We spent around $600 and still left a tip, yet we walked out feeling completely disrespected and disappointed. We could’ve easily gotten a better meal and far better service almost anywhere else. The Cake Bake Shop might look fancy, but the management was terrible, the service was disorganized, and the overall experience left a bad taste in our mouths. We will not be returning.
