Andrew S.
Yelp
Despite the Troy, Michigan location being one of my favorite dining spots, the last visit was by far the worst dining experience that I have ever had with the Capital Grille. I went with three of my best friends for dinner on Saturday evening at 6:45pm (with reservation). We were celebrating a special occasion.
The service was great as usual. The food was mostly good, but the bad outweighed the good. After ordering drinks and appetizers, I ordered the bone-in Ribeye, medium rare ($82). When all of the steaks arrived, simply by patting the steak with my knife, I knew it was over-cooked. It was not even medium, it was medium-well (ordered medium-rare). As soon as I grabbed our waiter, he took one look and acknowledged that it was severely overcooked. He took my steak, and brought me a small plate to transfer the sides to.
By the time the steak was brought back out, all of the sides were gone and my buddies had finished their meals (about 20 minutes). I did not ask them to wait, and encouraged them to eat. No new sides were brought for me. After cutting into the steak and verifying that it was done properly, I took a few bites, maybe eating 15% of the steak. We had already had multiple courses, and I did not want to sit there and eat while everyone else was finished. The waiter knew that I was not a happy camper.
We ordered a dessert to share amongst us, and then asked for the check. I was stunned that the steak was on the bill. No discount whatsoever was offered. In the past, on the rare occasion that the meal was not done properly, the staff at this location has bent over backwards to make accommodations to ensure that I would return. I've been a customer for more than 25 years. Nothing was done, and frankly, for a bill that was about $600 when all was said and done, I found it to be wholly inadequate. For the first time in forever, I can honestly say that I will not be planning a return trip to the Capital Grille.