The Capitana Key West

We liked this hotel. It was nice, clean, and the breakfast was incredible. Honestly it was the best hotel breakfast I've ever seen and my kids filled their bellies each morning. I liked the free water bottles at every turn too - that was helpful considering the outdoor heat. Staff were great from the little interaction we had. We did wish the beds had more blankets available or something heavier as an option - it was a very thin duvet and our kids were cold. I gave 4 stars because of the fake beach with no ocean access. We had hoped for waterfront where we could swim but that is not an option. The pool was nice and is open until 11pm. You have to drive to all the touristy things in Key West (about an 8 min drive). I think for the price we would have preferred to be closer to "all the things" and have ocean access.

This place was Spectacular and wish we would have been able to stay longer. Seems like a newer hotel and rooms were so spacious. Included a continental breakfast which was a nice touch. The pool looked very relaxing with the fountains and lights at night. Very nice location.

Beautiful hotel! We stayed over the weekend and had a great time. The rooms were immaculate. We loved waking up each morning to the beautiful view of the pool and ocean. We were just 10 minutes from downtown key west. We enjoyed visiting the busy part of the island but going back to the quiet hotel. We loved ending our day in the pool. Can’t wait to come back! Thanks for a great stay.

Our second stay at the Capitana, and we will return! Excellent stay, clean rooms and grounds, friendly staff. Enjoyed sitting on the beach and amazing view from balcony over the water. Great breakfast selection. We appreciate the complimentary water bottles stocked on each floor. It’s nice to stay a bit away from the “action” but still close to downtown. A great stay all around!

Absolutely fantastic resort. Big beautiful clean rooms. The bed and pillows were better than home. Best sleep I've had in years. The pool area and bar and food area is clean and neat. I cannot say enough about the staff. Efficient, attentive and friendly. The breakfast included certainly saves money in a tourist town. This is my second stay, it will certainly not be my last. Thank you to the resort and staff for making me welcome.

We couldn't have picked a better place! The staff is great and welcoming, water bottle stations throughout the hotel, clean and spacious rooms with amazing views, great pool and outside space. We're so thankful to have found this place. You need transportation to get to the "fun stuff" but it's totally worth it. Breakfast is also a nice touch. They really go all out. Great great place!

My husband and I stayed at the Capitana for our honeymoon last September and had the BEST experience!!! The hotel manager gave us an unexpected upgrade for our honeymoon, and gave us some free gifts in the room. We enjoyed the pool, the cleanliness, and the professionalism of all staff. It was also super close to all activities we wanted to do, so we didn’t have to travel long. Truly one of the best places we’ve stayed!!! Love the Capitana and will definitely be back!

Goal was to find a place two separate bedrooms conjoined. This Capitana key west was ideally situated with all the amenities. We enjoyed the private deck, pools (with fountains, bar, night lighting, and view), and innovative access wristlets. The front desk and additional staff were very professional and nice. Glad to have found this place to stay.

We (my wife and I) were looking for a great hotel in Key West to bring our dogs and enjoy a fun getaway. I'm so glad we chose The Capitana!!! I highly recommend for all dog lovers. 1) The hotel was extremely clean! They have hardwood floors throughout, including in the rooms. Our dogs are well behaved but you never know about those that came before. Carpet is therefor a problem with urine smells. This is not the case here. We were greeted to hard wood floors in the room and the smell of fresh mopped floors and cleaned rooms. This is soooo nice! Every day we noticed they were vacuuming the carpet in the hallways outside our hotel room. I stay in hotels more than 50 nights a year and I've seen cleanliness, but I'm not sure I've seen them vacuuming every single day. This is a major bonus. 2) They have little signs that you're able to hang on your door which enable you to leave your dogs in the room while you go to dinner or the pool which let the staff know that you've left your dogs in the room. I think that is so that if your dogs are barking and bothering other guests, they can call you to let you know so you can come back. Hopefully you wouldn't leave your dogs if they have that sort of anxiety, but our dogs are OK being alone and it was nice to know the hotel knew they were in there while we were at the pool downstairs. 3) They have a great pool downstairs with a bar and an area for playing games and a beach area for hanging out. We made full use of this. 4) The hotel is just outside of downtown so you're not right in the middle of Key West and paying exorbitant parking prices like you do for everything else in Key West, but close enough that you can be to dinner downtown within 10 minutes. I recommend this hotel 100%!

Spacious rooms and a beautiful hotel overall. However, they need to continue with regular touch-ups; otherwise, the hotel will start to deteriorate. The breakfast was terrible--the worst I've had in a very long time!

We had a really nice stay here. It's not in the central part of town, which I liked because it was quieter. Nicely appointed rooms and incredible views and balconies. We especially love the cabanas - we ended up getting one a 2nd day. Service was great. They provide water throughout the hotel. The breakfast included wasn't great. Got really crowded and not much offered, more like something you'd see at a Holiday Inn. I would stay here again.

We couldn't have asked for a better hotel on my first trip to Key West! I read multiple reviews on other hotels in the area and Capitana was the ideal choice. Not only is the hotel essentially brand new, the staff really do their best to make sure you're happy during your stay. We checked in with Yanique who was so pleasant and made sure to text us during the day to ensure everything was up to our standards. She also gave us a tour of the grounds and made sure we knew where everything was. We stayed in a king bed room which is the perfect size for a weekend getaway. There's a kitchen area with plenty of storage, seating area, and sectional couch. The room also includes a nespresso machine with an assortment of coffee pods. The bathroom was clean, spacious, stocked with Nest products and more than enough towels. I am a bit of a hotel snob and to have the room look just like the photos and be very clean was such a relief. There is also a smart TV in the room where you can connect to your Netflix and watch movies before bed! I didn't even realize when I booked, but Capitana offers a free continental breakfast. Eggs, bacon, French toast, bread selection, cereal and an assortment of drinks. For lunch, there is a small bar area that serves food and drinks. You really can spend all day at the hotel and just head out for Dinner. The bartenders were very nice and made great drinks. I will say the only thing missing from Capitana is some sort of included shuttle service to the downtown area. Ubers are about $11 one way or you can drive and try to find a paid parking lot. 10/10 recommend Capitana to anyone visiting Key West and wanting to stay away from all of the downtown noise. Very beautiful property with nice amenities.

Upon check in, the agent was flat and unfriendly. When we went to our room, (advertised as a "family bunk suite") we realized that it only had one bathroom and a tiny closet - disappointing for a family of 5. We felt totally misled by the online depiction of the room. We were told by the front desk staff that "well, there is a sofa bed," and after she spoke with "her manager" there was nothing more they could do for us. She also asked if we wanted turn down service, and we said yes. She said she added it to our reservation and also said that they would get the sofa bed ready for our daughter. When we returned from dinner, no one had been in the room for turn down, and there weren't even linens for the sofa bed. My husband went to the desk to ask for them, and he was told "why didn't you text us." Then the manager proceeded to argue with him telling him that someone had been in the room to prepare it. She told him "next time you should take pictures". He actually did have a picture of the bare sofa bed mattress because it was smashed and awful. He showed that to her, but never an apology from them. She acted totally bothered that we actually needed linens for the sofa bed because one of my 3 children needed to sleep on it. We also discovered that the internet TV in the bunk room did not work properly. We texted, and someone came to check it. He said he would "tell his boss", and nothing was done to resolve it - it was never fixed and useless to us. On the second day, no housekeeping came to service our room at all - even after I texted to request that it be done by 4:00, because we had a dinner reservation and the 5 of us would need to shower in the room. I arrived in the room at 4:00, and it hadn't been serviced. I texted to report this and never got a response. At 4:30, I had just showered and heard knocking on the door - it was 4 housekeeping staff barging in the room to clean it while we needed to use the bathroom. Again, never an apology. I have traveled the world and experienced all sorts of accommodations, and my husband and I are very laid back. However, we have never been made to feel as undervalued as the manager, front desk and housekeeping staff made us feel at the Capitana. We ended up having to reserve a second room for the final 3 nights of our stay so that my 18 and 20 year old children could moved into it, making us all more comfortable with the use of a second bathroom. However, that room's (205) internet TV did not work as well. Again, we had someone come to check it, and again, nothing was done about it. If this hotel wants to advertise as "luxury," it has a long way to go as far as hospitality and customer service. The only staff who were pleasant were Eric and Sadi at the Tiki Bar. So professional and enjoyable to be around. The way we were treated just about ruined our whole vacation, therefore, we will be telling all of our traveling family and friends to avoid the Capitana. What also makes this so disheartening is that we are very loyal to the Opal brand - we always try to stay at Opal resorts when vacationing, and have spent tens of thousands of dollars with them on our travels. That will come to an and as well, as we will likely seek out true luxury brands with time-tested hospitality and customer service from this point on.

Great hotel at a reasonable price. Away from the hustle and bustle. The rooms were fresh and clean and well-maintained by the housekeeping staff. I'd stay here again and recommend without hesitation.

Another opal hotel wins again, extremely clean wonderful decor, and great service, nice pool along with great amenities

We had only been to Key West for a couple of hours on a cruise, but we decided to make a trip to Dry Tortugas and we needed to book a hotel for 2 nights. We looked and looked and couldn't decide where to book a room since we used to live in Destin and know there are always places that look like Heaven in the pics, but look like hell in person, but the Capitana is Heaven in person. It kinda unassuming as you drive in, but once you're inside it's beautiful. The staff were very nice, the room was beautiful, spotless, and quiet. They have a hydration station on each floor that offers free chilled bottles of water which is greatly appreciated. The balcony is so nice and it was so relaxing just to sit there and relax. The pool and hot tub were very nice and I could have sat there all day. We were only there 2 nights and we got there late the first day and we spent the next day at Dry Tortugas so sadly we didn't have a chance to have anything from the restaurant or bar but definitely will our next trip there. We loved it so much we didn't want to leave, but my husband had meetings he had to go to the next day for work so we had to come back home. We're going back the 27th of November so I can't wait to just hang out at the hotel and relax.

Pet friendly!!Loved our stay here. Opal collection hotels are never a let down. Free continental breakfasts was delicious. No complaints what so ever

Very organized, clean hotel with great customer service! Very nice rooms. Great location! Thank you!

Have now stayed here twice. Updating from 4 to 5 stars. Most recent stay was in the cottage which has a full kitchen and 2.5 baths. Much nicer experience as the cottages are separate from the main building and have more space. They overlook a small creek and have a nice back patio. Staff continues to be very helpful during stays. Still want to see them get a restaurant or at least better food, and a shuttle to Duval. Room service would also be wonderful. Keep up the good work!

I had an incredible stay at The Capitana . The staff was exceptionally friendly and attentive, ensuring every need was met. We had a controversial situation, we realized that one adult from our family was left without a sleeping place. Thanks to the administration, they brought an extra bed to the room and responded very quickly. This place is pets friendly. Our furry family member received a nice gift. Breakfast and bottled drinking water are included. The breakfast is filling, tasty and healthy for every taste .Our vacation was wonderful. They quickly resolve controversial situations. The rooms were spotless, spacious, and beautifully decorated, with all the amenities you could ask for. The resort's location is stunning, offering breathtaking views and easy access to local attractions. private beach. The pool and beach are quiet and incredibly beautiful. I was there all the holidays, but I also had to walk in other places I can't wait to return and would highly recommend it to anyone looking for a top-notch vacation experience.

The woman working at the front desk is extremely rude and unprofessional. I used to love eating at the restaurant outside by the pool and always had great service out there. As I was going there for lunch one day, the woman at the front desk asked if I was staying at the hotel. I advised her I was a local and was going to have lunch and drinks at the outside bar. She stated they were not local friendly and rudely insisted I leave the premises.

First time in New Town, and would probably never stay in Old Town again, as long as The Capitana is here. Such a beautiful hotel right on the water. Staff is friendly and helpful, the pool is gorgeous, and the rooms are really spacious, including patios/balconies with views of the gulf. Breakfast is included each morning, and it's an actual full, hot breakfast. (No continental breakfast here.) And the tiki bar by the pool is exactly what you want in the Keys. This is the perfect hotel for a quiet getaway, with an easy $9 Uber ride into Duval (or 30 min walk if you're ambitious). Love this hotel and looking forward to coming back.

Great place. A dream compared to margaritaville. Love it here. Great staff food and rooms.

Love this hotel! Hanna at the front desk greeted us immediately and made us feel like she was happy to have us as her guests. The rooms are awesome with a beautiful view of the ocean and pool from our deck. Class act!

The property is lovely, but we were woken around 7am each morning to the cleaning staff slamming doors, yelling to one another, and watching loud YouTube videos in the hallways. After two days of this, we asked to be moved to a quieter room. The front desk staff had us pack up and bring our luggage downstairs, only to make us wait over 5 hours to be given a new room. We asked to speak to the manager, and the guy could not have been more unprofessional-- he was condescending toward my wife, argued with me about our reason for moving rooms, continuously interrupted us, and refused to apologize. We finally were give a new room, but the way we were treated put a huge damper on our stay, so much so that we decided to leave early and stayed somewhere else. We wouldn't stay there again and also wouldn't recommend it to friends and family.

I called Capitana Key West my home away from home for approx. 4 months. I soon became the most well know guest at the resort by all of the staff. I stayed in the apartment style cottages, which may not have had the view of the main rooms but made up with more of an at home feel and overall size. Starting out rooms were cleaned only if you requested, but restrictions loosened and cleanings were every day. Hydration stations with water bottles and Ice are quite a bonus. The hotel is Brand New which means al appliances and amenities very nice. MODERN Style! Could not have asked for anything better with my stay! Thank You Capitana Family! 1.5 miles away from downtown which made it an easy bike ride into town. I recommend renting a bike for your stay to cut prices from parking or Ubers. It's also a blast to bike down Duval! Sunshine Scooters has bikes for $10/day or Scooters for $30/day. Shout outs (Staff): -Melissa (GM): Nice and very Professional! -Matt & MiMi (Front Desk Managers): Friendly and Work with you on anything! -Mind & Princess (Front Desk): Greeted me everyday! -Mila (Favorite Bartender): Always in a good mood and looked forward to seeing her at the Tiki Bar! -Brandon (Bartender): Knows his fish and helped me eat my fresh catch from my fishing trips! -Joe (Bartender): Fellow Gym enthusiast! -Nick (Bar/Pool): Friendly and relatable, slow roll for sure but can make a good mojito! -John (Bartender): Can strike a conversation with anybody. Always had a cool pair of shades on. All kitchen staff get a shoutout (Lionel). I ate a lot of food around the island with my stay but always went back to the Tiki bar for food. Surprisingly Great Resort food and did not cost any more than anywhere else touristy on the Island. Plus cooked the fish I caught into excellent fish sandwiches. *NEEDS FRIES as an option!!!! FISH and FRIES.... Nuff Said *Drink prices are a bit high noted in a lot of the other reviews and yes "plastic cups", but that's everywhere in key west. And its a beach pool so expected. *Breakfast was a little repetitive with the hot food, same thing every day and not as good as the ordered Tiki Bar food. But hey "free"! *Wifi works but is not great. I recommend getting a faster provider or paying a little more for a faster speed. May have been a cottage issue. DONE! Thanks again Capitana! - CapitanaCam (gave myself this nickname)

Nice rooms but bad customer service. Front desk staff mostly are rude. Disorganized. Wont help change dates. Just say we don't have any rooms. Change dates 1 - 2 months ahead. Won't accommodate. Said we could change rooms, made take out our stuff out leave in the lobby than called to said they could not change rooms. We brought back out luggage back in the room. Room was not clean when we got back our room. We called to say what happened and they didn't even apologize. Just "I don't know why your room wasn't cleaned."

Very fun time Lee was amazing helping us out! The views were amazing I can't wait to visit again!

My boyfriend and I stayed here for four nights , we did all the key west activities the first two days but all we wanted to do is come back to The Capitana Resort! It's SO clean! The staff is very helpful and friendly! The amenities are the best! You have your own private little beach and so much more! I couldn't recommend this place enough! Side Note: a famous country singer was staying here while we were here as well. Kinda cool!! LoCash was the name. We seen him out on Duval street and then by the pool the next day!

Absolutely love the Capitana! I have stayed here a few times and it truly is a gem in Key West. The pool, vibe, views, food, and most importantly the STAFF. are above & beyond. Lee at the front desk noticed I was newly engaged- and upgraded us to a 2 bedroom suite for my mom and I with champagne and truffle chocolates. I accidentally left my airpods in the room- of which the maids grabbed & saved for me- then Dimple at the front desk coordinated shipping them back to me (so graciously!). I am truly blown away by the customer service at this hotel, and on top of it it is absolutely gorgeous and well kept. Coming back forever! You guys are amazing!!!!

We had such a great experience at The Capitana! The staff really go out of their way to make sure your stay is perfect. The room and grounds are very clean and well maintained and the complimentary breakfast was a nice variety. The pool menu was very good too and dining at their restaurant was better than I expected, especially with the ambiance of dining with the views of the water. I like trying new places, but I plan on staying there again considering the location close to Duvall. And a special thanks to Dimple for making it a memorable stay.

I wish the lobby and main hallway on the first floor didn't smell like the kitchen (grease). It would be 100% better. Also wish they wouldn't charge for a resort fee for things that we don't use, unfair. Otherwise it's ok.

We had an amazing stay here celebrating our anniversary. Jorge, Aaron, Keneil, Cherag and Nikki made our stay extra special! The hotel is in a great location. Only a 5-7 minute drive or Uber to Duval Street. The pool and beach is very nice. The tiki bar is wonderful. Our room was perfect. We had a great view. Everything you need is there for you. We'll definitely be back!!!

The Opal Capitana Key West in a nutshell; 1) NO Security - with an example; the gate into a spa pool, that was said to be private for the condos and happened to be right next to our condo. This access gate needs to have a key scanner installed immediately as it's off a parking lot, right off the main road, but doesn't have this security measure provided. Twenty or so teens broke in and trespassed, underage booze partied, left food waste and garbage all over, eyelashes and fake nails floating in the pool, and kept coming back to grab belongings they'd forgotten like it wasn't a big deal and the police were not called. The front desk has access to a camera pointed at the spa but wasn't observing to keep this area secure 2) Terrible Customer Service - when issue was addressed the next morning at the front desk, we were asked if they did anything to us and told that it happens all the time there... Wtf??? Corp needs to address this situation as I can't see families wanting to stay at a place that lets drunk teens run it! No apology, accountability or service provided onsite when situation addressed except running out to tell the kids they better get out of there. 3) Poor Pool Service - while at the pool enjoying the sunshine, a food server was asked to send a server to take a drink and food order to our group - he then told us to probably go to the bar and get it ourselves because they're all busy. Absolutely ridiculous response and entire staff needs training in betterment of customer service. 4) On a loud highway - constant road traffic and emergency vehicle noice to add to the ambiance of teen pool parties and get it yourself service. Enjoy your stay at Opal Capitana Key West!

Wow, this hotel is 5 stars. Who ever furnished and designed this hotel, knew what they were doing. It is very luxurious feeling, that you want to stay in. There sofa and bed is comfy. Ocean view from rooms. Beautiful pool and delicious bar and pool food! A cute beach and outside games. Excellent treatment from staff.

The hotel is very nice and new. Not worth the rates we were charged!! The staff who served breakfast wore no gloves were holding/ looking at there phones every time I enter the breakfast room. I asked a staff member at the pool to help me with the large umbrella she waved me on and you do .... The pool food was average. not the high end resort for the high end prices!!

This place is very unfriendly to the handicapped. I emailed a few questions about their accessibility. Their reply was a dismissive, "Have you made a reservation yet?" They are so self-important that you have to have a reservation before they will even lower themselves to answer any questions. Having a handicap can be difficult enough without having to deal with characters like this. If you are handicapped and considering this place, buyer beware.

My husband and I stayed here for our honeymoon and we can't see enough good things about this place! After a long day of driving we arrived for check in to very friendly and accommodating staff. We were very suprised to be gifted with a free cottage upgrade and bottle of champagne at check in. I personally am pretty picky about staying in hotels and I can honestly say this one blew me away. The cottage was not only spacious and gorgeous but also incredibly clean which is what really made me give this place 5 stars. The cottage also gave us access to our own private deck which we enjoyed our coffee on every morning. We also did stop by for the complimentary breakfast in the morning which was a pretty good one with good variety! This place is about a 7 minute drive to duval and there's almost always an Uber available with less than a 5 minute wait. Definitely recommending this place to our friends and family and plan on staying here in the future if we go back to key west.

Awful service, room took 4 hours to check in. Attempts to be boutique but falls short.

We stayed here the first part of June. We loved the place, except a couple of things. First off, I believe all of the rooms face the pool and gulf side of KW. The room is very nice, the hotel is fresh and clean. I love that they had bottles of water all over the place to keep guest hydrated. I booked well in advance, so I had a great rate compared to the rush rate for people wanting out of town. I will only stay here next time I come to town. I read through so many iffy reviews of other places before I found the Capitana. Here are my issues: 1. As mentioned in another review, at the breakfast set up, some of the bagels had mold. I had to really pick through them. Nothing is worse than the taste of mold. Also, you need tongs to take the bagels from the hot toaster. 2. We spent a day hanging out at the pool bar. They have great drinks, with the lime koolada my fav drink. Bar tender was fabulous and we had fun conversing with his friends who were visiting from Michigan. Biggest complaint is the drinks are in small plastic cups and are $12 each. GULP! That's hella expensive, even for a nice place like this. Bigger cups or lower the price would be fabulous and then the guests don't feel ripped off and taken advantage of. 3. The pool was so dang hot, it wasn't worth getting into. Normally you get in to cool off, not get in and hope there's a breeze to cool you off. Other than those issues, I found this place to be pretty darn resortishy great. :-)

There just aren't enough stars to properly rave about how amazing this place is. From the professional back and forth dialogue with the GM Melissa to make reservations for the exact type of room we wanted with a view of the gulf and the pool to the extra add on to make thisa romantic getaway for my wife and I with all the rose petals, heart balloons, champagne, FRESH strawberries and sorted chocolate truffles to Gary at the front desk who remains calm and composed while warmly and professionally helping an assortment of guest needs.when it's him all by himself running the front desk. To the cool bracelet room cards to the heavy cozy guest robes and slippers provided in all rooms. Amazing pool right beside a man made beach with chairs and such. With a well stocked tiki bar and small kitchen with tasty food that's delivered to you at the pool or on the beach. A generous continental breakfast that not only has the standard cereal, fruit, Bagels, pastries and milk/juices but also choices of warm breakfast choices between eggs, bacon, sausage, potatoes, pancakes etc... this establishment was so impeccably clean and organized. They were very responsive and quick to any needs. I'll never stay anywhere in Key West other than the Capitana!

The manager of the hotel received my concerns and resolved the issue. I was overnighted the shirt I wanted and pleased with the outcome. The Capitana Key West is very nice property and I am happy to recommend it.

What a beautiful resort!! We choice it for " overflow" guests and couldn't be happier- great staff, attention to detail, aesthetics and location-- absolutely perfect!

The Capitana is awesome... amazing pool and beach + outside bar with great food and service. Hotel is clean and beautiful. The management at the Capitana is exceptional...very nice/ caring, and going out of their way to ensure that your trip is going well and meets your expectations. I've stayed here for 3 trips thus far and already have a 4th planned!! Thank you guys for being some welcoming and amazing and we'll see you soon!!

Contemporary accommodations, friendly staff, but no room service, average continental breakfast, long waits at pool bar at times, a ton of children. Menu is lacking at the bar and food is just OK. If you don't mind any of those things, then I recommend this hotel. Rooms are very nice, relaxing vibes, beautiful view, still looks like a brand new property.

This was an all around 5 stars experience for us and our kids; the hotel was beautiful, larger than I expected but it still felt intimate; gorgeous view, and everything was clean and felt new. Parking wasn't an issue at all, they have a huge lot! The beds were very comfortable, the room was spacious, modern, and the bathroom and shower were really nice. Our balcony had a lovely view of the pool and the bay, the whole experience was very relaxing. The pool is excellent, and it's heated so it's always at a perfect body temperature! They even had floaties for people which was great since we forgot ours at home and one of my kids is still learning to swim. This place was fantastic for kids too, they even had lawn games for them like an oversized chess set. The included breakfast was what you'd expect but the eggs and potatoes were delicious, we ate it pool side and it lovely! The staff was friendly and lovely; the help desk in particular bent over backwards to help us, from the staff that welcomed us to the manager (shout out to Mimi!) who helped me with a credit card issue (my fault). They even have a way to easily text the front desk and they reply right away, VERY convenient! I can't wait to go back to this hotel, it's very well run and it was honestly one of the best hotel experiences I've ever had. Great place for couples or families with kids, our kids at 4 and 7 and loved our stay here, we are definitely coming back to Capitana!

Gorgeous hotel with a cool vibe. Beautiful spacious rooms with refrigerator and microwave. The place is perfectly cleaned and manicured and you can practically eat off the floor (not recommended of course). Wonderful large pool with a nice deck and lounges. Nice tanning beach too, but it's not for swimming. All rooms have a gulf view which brings the whole thing together. Highly recommended!

Spent a few days at Capitana, we booked a family suite with ocean view. Arrived, the room was located 1st floor, behind the pool bar. This is a premium room and for $600+ the back of a pool bar on the 1st floor fell well short of the mark. I requested a room change, but the only other option was a family cottage, not in the main hotel. The "water view" actually is dark murky green water, and a hedge. There is a ton of street noise, from the outside balcony, and adjacent loading/garbage dumpster area off the front. Luckily w/the windows & doors closed, there isn't a lot of detectable noise when sleeping. It doesn't make for great usable outdoor space. Inside is nice, photos are accurate. None of the rooms are being serviced due to staffing and COVID, and you have to call for towels, or anything needed. Service was prompt. On a Friday night, there were no less than 20 men, partying two doors down from us. At 11:30pm, I asked if they'd kindly take the party inside. At midnight I had to ask again, only to be reminded by some drunk frat boy that they paid to be there, the same as my family and I did... Classless fool. Not the hotel's fault, but I'm 100% sure this many people in a hotel is some kind of fire code violation. There was NO visible hotel security presence. Pool was nice. "Beach" is a sandy area w/out access to the ocean. Single blended alcohol beverage at the pool bar was $15, food was fair. Service was slow, unremarkable minimally polite. Would I go back? Probably but just as a couple. The cost vs amenities for a family isn't worth the expense.

Beautiful resort, we stayed for our honeymoon and had a wonderful experience! It was clean, housekeeping came every day, the pool was great!

This hotel is extremely clean and very nice decorated. The rooms spacious and beautiful. The service by the pool area point and the from desk same. Very recomendable if you are looking for something in key west

Amazing , perfect serene vacation getaway close to everything . Yummy breakfast is a big treat

I flew standby to Key West and relied on Yelp reviews to pick this place. Excellent location-we biked 2 miles to Mallory Sq for sunset and 2 miles the other direction to go kayaking. Mind at the front desk was extremely helpful to get us bikes and book at Kayak Kings for mangrove tour. Our room on the 3rd floor had beautiful view of pool and bay beyond. Everything was very clean. Great service for food and drinks poolside. At breakfast they made a special order to accommodate my diet. Highly recommend staying here for view, cleanliness, friendly staff, and location.

Oh my WORD y'all -- BEST STAY EVER! We seriously lucked out when we found The Capitana. Brand new, immaculately clean, friendly staff, beautiful rooms and gorgeous views! The pool + pool views & bar can't be beat. The location is also perfect... Far enough away from the party scene to be quiet and restful but close enough to town to access everything you could want! Stay here -- you'll love it!

I wish I could give 0 stars. This place is awful. The beach pics I posted was the least of the issues. This "resort" has no restaurant and has a little tiki hut next to their pool that closes every day at 6 pm that serves fries. Drinks are at least $12 a piece and are in little plastic cups. They serve a "continental breakfast" which consists of moldy bagels (yes, MOLDY), coffee that is almost empty, pre-packaged breakfast sandwiches without access to a microwave, mini boxes of 3 types of cereal, and bottled mini orange juices and milks. There is a nice pool...I'll give it that. The rooms are beautiful...I'll give it that too, but there is no housekeeping (you have to request extra linens and get rid of the ones you have). Our door going in and out of the room had the bottom coming off and the sliding door to the bathroom had no handle. To top it all off, they messed up our payment when we left and overcharged our cards. I called 3 times to speak to a manager and no one ever called me back after being told that someone would. Last but not least, I do believe that there is a small area of the website that says the beach area isn't an actual beach but it is very easy to miss. The way their photos are, it is definitely deceiving. If I had to do it again, I'd definitely stay far away and go elsewhere.

We had the absolute worst experience with this place. Considering that we paid more than $3K for the weekend, we expected the hotel and all the services to be on the level of a four-star hotel (as they claim to be). Although the property is new and well-maintained, the service provided by the staff falls well below the standards. When we arrived we asked them to set up a sofa for a child to sleep on as she wanted a separate space. A staff member just handed a 12-year-old kid the sheets, a blanket, and a pillow and fleed the room, instead of doing her job and setting up the couch. On the third day of our stay, a member of our family had her anniversary. Usually, hotels in this price and star range make an effort to brighten a guest's day on their special occasions. It is not the case with this hotel. They not only didn't bother to do this, but instead, a staff member ruined the day by stealing a child's AirPods that she left on the couch. We didn't want to jump to a conclusion and asked a receptionist to look into the issue because on the previous days also we had trouble finding our things after cleaning. A cleaning person just crumpled our clothes and put them where they want. For example, I left my pyjama on the bed but found it crumpled inside the night table. The staff did not react to our concerns, instead, they said that they haven't found anything when they cleaned our room. To which I replied that we haven't lost anything. The kid left her AirPods on the couch and I'm a witness to this. They proceeded to ignore our requests to search and investigate it for the rest of the night. The kid's FindMyIphone app was showing that the AirPods were in a hotel. The next morning they were shown to be on the opposite side of Key West. I requested to talk to a supervisor and showed them the screenshots. It was evident to me that a staff member had stolen them. He advised that he would look into this and let us know and we left as our stay has ended. It has been 3 weeks and nobody has contacted us. I want to also mention that a day before the incident I was approached by a cleaning lady that started to ask me on what day we were leaving the hotel and the incident took place on our last day. Beware that for the huge price they charge, they can also steal your things and management just doesn't care about it at all.

The resort is absolutely beautiful the rooms are gorgeous and clean. The grounds are clean and green. It is set right next to the ocean. Highly recommend anyone coming to Key West

We came upon the Capitana after a horrible night at a different location. Jorge helped us by assuring us that was not the case with this hotel. He even let us check in early, knowing that we hadn't even slept the night before due to the previous hotel we had stayed at. Our stay was nothing short of exceptional, everything was really quiet at night, which is very hard to find in Key West, of course if you want to be downtown, this is not the hotel, but we did not want that. This is the perfect place that you can just literally stay at the hotel grounds and relax all day. They even include breakfast, which is also very rare when it comes to hotels in the keys. Most restaurants are easily $15 per person for breakfast so that's huge. My husband and I come down about 3-4 times a year and have stayed in almost every hotel on the island and I can say that this is the true definition of a boutique hotel. Extremely clean with very friendly and attentive staff. I cannot say enough good things about this place and will be staying here again hopefully in the near future. Jorge thank you again for saving our trip!!!