Sarah H
Google
We have been visiting the Cavendish for many years for meals and used the accommodation for our wedding guests back in 2011. It has always had the grand feel of a quintessentially British country hotel, however the refurbishment now feels more like a nice gastro pub. The reception rooms have lost some of their vintage charm. The food has always been fairly average compared to other high end restaurants in the same price range. I remember once being told by the waiter that the chocolate fondant was supposed to be solid in the middle! I have also always found the staff to be quite ‘aloof’. They have also never been very accommodating with children and been unwilling to adapt anything for my two girls who both have ASD. For example doing plain cheese or ham sandwiches in the afternoon tea. The afternoon tea was always its strong point but we had a disappointing experience this time when visiting for my Mum’s retirement celebration. There used to be a coat rail in reception but this has now gone. No one offered to take them for us (like they always did before) so we just left them in a pile on one of the chairs at our table. The cakes were all lovely, as always but they had run out of their amazing egg mayo and substituted it for what was supposed to be avocado salad (that didn’t seem to contain a trace of avocado so was basically just small bits of lettuce). It just doesn’t seem worth the price now unfortunately, compared to other places. The lighting is now very dark especially in the toilets to the point where you can barely see anything in the cubicles (my daughter was afraid to go in!). There are definitely better places to eat so I doubt we will be visiting as frequently as we used to and my Mum doesn’t love it as much as she used to due to the refurbishment. Some improvements definitely needed.