The Cecil Apartments

Just adding my account to the MANY other terrible accounts already posted here. This property went through at least 8 property managers in the 12 months I lived here. They overcharged me for pet fees throughout the entirety of my lease and never replied to my messages asking for correction until month 10. They corrected the charges to far, but did not fix their system which continued overcharging me. Then instead of fixing the remaining incorrect charges, they just took those overcharges out of my security deposit after refusing to correct them. I also still haven't received what's left of my security deposit despite today being 86 days since my lease ended, grossly violating MD law. Do not rent here. It is relatively affordable but at immense cost to your mental health. Keep looking.

The entire PMC Property Management Group has shady business practices! They will rush you to get into the unit and then do a switch and bait once you pay. Do not recommend. Please save your money and move elsewhere!

🚫 DON’T RENT HERE!! They promised to refund my deposit but instead lied that I owed money and even sent a debt collector, which damaged my credit ❌. After you sign and pay, all contact disappears — the office is empty, emails bounce back, and managers keep changing ⚠️. This apartment brings nothing but financial loss, stress, and zero accountability.

This property/company is on a serious DECLINE. I have lived in this building for about 3 years and now have to move. Since living here, I have seen about 5 different property managers come and go and with each departure the building got worse. When I first moved in, I loved it here. The amenities were nice and kept up, the property manager would host events for the residents and I felt safe. In this last year and a half of being a resident, there have been multiple car break-ins (in the "secured" parking lot), stolen packages (in the secured package room), stolen gym equipment, stolen property from storage rooms, and plenty of other issues. When seeking assistance about the stolen items that should be monitored by cameras, there is no support. The gates to the parking lot continuously stop working, which leaves the parking lot open. There is one elevator for the building that spontaneously stops working despite taking a month and a half to "rebuild" it. Recently, my apartment has been experiencing an infestation. This has been going on for MONTHS! At first, I could get a response from a manager (if I waited a week) but now my roommate and I are being left to suffer and deal with it on our own. No one is ever in the office so there is no one to call. Submitting maintenance request don't help because there is no one to ensure that it will get handled. And this morning I discovered another safety hazard for this building. Until a property manager can be hired and last longer than 6 months to make the necessary changes, this building will continue to be unsafe and a risk. At first, I thought it was just my building and looked into transferring to a different PMC Property. But I soon learned that their other buildings also do not have property managers. Something has to be done to help residents. Because the experience at The Cecil was good in the beginning, I would give it one and a half stars but that is not an option. **UPDATE** it has now been months since leaving this apartment but they won’t return my full security deposit. I informed the property manager of the new address to send it and confirmed it when turning in the keys. After 45 days, I still didn’t receive anything. I tried contacting the property manager but she no longer worked there. I would call the office and leave messages but get no response. It took about 2 weeks for me to find a leasing agent who connected me to a property manager. They claimed they sent it to my last known address, which I don’t believe because the mail was forwarded to the new address. So I had to send them the new address again so the check could be mailed. About 2 weeks later it arrived only to have a deduction taken out with no explanation. In their lease it states security deposits will be returned within 45 days with a list of any necessary deductions. I had a call and email to get an explanation. And the explanation doesn’t make much sense to me. I just want the rest of my money to finally be done with this company.

As a minor who lives here even i can tell you this place absolutely sucks. Packages are stolen and the property managers or whoever runs this place dont even do anything about it. Also to add you never know when they’re going to be in the front office its like there’s no manager at all. The elevator is always not working every month or two which takes like 2-4 weeks to fix. Absolutely recommend that you do not come here.

THERE IS NOOO PROPERTY MANAGER. You can’t get in touch with anyone, there’s no one in the leasing office, our windows barely open, there’s mice and the place is not secure or well kept. Our ceiling is about to fall down and NO ONE HAS COME TO FIX IT. Do not move here!!!!

I have been living here since 2018 and it has been incident after incident of poor customer service from the property managers. This time however, their mistake cost me at least $350, which i deserve to be reimbursed for. Since I moved in I had been assigned and paying for a parking spot in the lot next door. When someone began parking in my last week I tried my best to reach someone in the management office to clarify the issue. I was unable to reach someone. Then in the middle of the week I unexpectedly received an email that my vehicle was unauthorized to park in the spot it's in. Once again I call the number in the email and go down the office (twice) to speak to someone. Once again, I cannot find anyone to talk to. When I finally hear back from the assistant property manager, Shyasia, she tells me that my parking spot has been reassigned (A mistakes she admits to making). She then tells me I can longer park there and if I don't sign a new parking addendum my car will be towed. She changed my spot and then allowed my car to towed the next morning without speaking to me. When I confronted her she was extremely dismissive and raised her voice at me. The years I have been living here and paying rent that has gradually increased means nothing when it came to common courtesy and respect. I am saddened that years of loyalty meant nothing and offended at the callous way I was treated. I don't pay to live here to be treated so poorly. Where is the customer service and respect for residents.

My leasing experience began with Michael B. Who is absolutely amazing! He is great with time management, prompt, professional, and yet very personable. Although I was originally just looking to have a few locations in mind for a move next year, it was his great customer service on top of the unit I was able to view and fell in love with, that made me sign with PMC. It’s been a short period here however, I have yet to regret my decision. I’ve encountered minor things in the unit however maintenance and management have completed them in a timely fashion. I’ve met a few neighbors and they are all friendly. So far so good. I am grateful!