Elle Jaye
Google
Stayed 4 nights 5/22-5/27. Location was fine. Most of the staff was great - super friendly. The room was on the 2nd floor and looked over the courtyard. I was pleased! Room looked great at first glance: spacious, clean, heated bathroom floor (!) on the 2nd floor. Upon further inspection, floorboards battered and torn up from previous water damage - not especially aesthetically pleasing, but no biggie. Phone didn't work - BIG deal (which especially applies to an incident that occurred on 5/25). First incident (not their fault): the hotel is across from the Orpheum. Friday night there was a concert. Two bucket drummers decided to set up at around 8 pm and played until well after 11 pm until Orpheum management kicked them out. It was excruciating! Here's where they lose 2 stars: came back to the hotel from an outing on Sunday, at 4:30. Went up to my room and glanced out the window at the courtyard and noticed a dj setting up below my window and several women lounging around in the courtyard. Went downstairs to the front desk to ask if there was a party setting up. Yep: Jamaican something or other beginning at 5 pm. I wasn't thrilled: told the woman I wished I'd been informed when I checked in and could I be moved. She was apologetic and said the hotel was busy that weekend, with no open room to move me to. Even though I've turned into an old lady who likes to go to bed early (LOL), I asked what time the party was going to end - 10 pm - and decided to suck it up. Loud - LOUD music for five hours, however, the party ended at 10 pm on the dot - YAY!! No problem. Just as I snuggled into the bed and turned out the light, I heard a fire alarm going off nearby and seconds later, the strong smell of marijuana wafted into my room. I waited a minute for the sounds of the cavalry coming to respond to the fire alarm: nope. I opened my door and sure enough: heavy smell of mj in the hallway coming from the room next door (221) and the alarm still going off. No one else in the hallway. Went down to the front desk - no one there - just a note with a phone number saying they'd stepped away. Just as I started to write down the number, the front desk person walked through the front door. I asked her if she was aware a fire alarm was going off on the 2nd floor - nope! Told her about the mj and smoke and asked her to note that I'd complained (there's a $375 charge for the smell of smoke in the room). She said she'd take care of it. Went back upstairs just as the three men in room 221 came out of their room, waving smoke out of his face. As they passed by me, one idiot said: "Hey, room 2-, I see you". GREAT. Now these idiots are going to know who complained and where to find me. And the bloody phone doesn't work. I wait 20 minutes, go back downstairs, and update the front desk person. She says she spoke to the men and they apologize. Way to put your foot down! Anyway, flash forward to checkout time: I told the person at the front desk about my Sunday experience and she was appalled - said she'd type up a note to the manager and that I should have been moved to another room - especially since the 3 male culprits knew who reported them and what room I was in. Haven't heard a word from management - at all. For the amount of money I paid for my stay, one would hope they'd have been a little more considerate! They could have informed me about the upcoming party when I checked in and gave me the option of being moved to another room. And hey - maybe fix your dang phones!