The Chateaux Deer Valley

Beautiful, large and well appointed rooms. The service is excellent and everyone is kind and willing to help make it a memorable stay. The included breakfast buffet is exceptional- the food is delicious and the service is 5 stars. We love the convenient shuttle service to the sister property, Stein Erickson, and Park city area. We initially wanted to stay at the Stein Erickson but the prices during Dec were extremely high for very small rooms that were not functional for our family. We are so happy we chose to stay here and can’t wait to return in the future.

The Chateau at Deer Valley is one of the best places to stay on the whole mountain! Right in the middle of everything but closest to the good snow and the Upper Mountain. Staff is incredible there, welcoming and helpful and the little bar and fantastic restaurant are staffed with some of the nicest people you will ever meet! Jakub and Billy run a tight ship and we made sure to make the breakfast buffet everyday! The Chateau has recently been updated and the rooms are fantastic! I can't say enough about the friendly atmosphere and the newly remodeled space. This is truly a first class Hotel.

My family and I just stayed here for five nights. The experience was absolutely fantastic. The staff, food, location, service, the room - all of it was an 11/10 experience. The breakfast every morning was amazing. At every corner the staff is waiting to help you in any way possible. Highly recommend valet parking. We did the king bedroom with a living room and it was spectacular. At the end of every day we looked forward to getting back to our cozy hotel room and turning on the gas fireplace. Highly recommend talking to temple and the other concierge staff for recommendations prior to arrival as they made some great suggestions. I’ve traveled all of the world and stayed as dozen of hotels this one was easily top 3. Thank you for a great trip!

Our weekend at The Chateaux was absolutely amazing! The hotel is spotless, beautifully maintained and the staff are genuinely kind and attentive. The breakfast buffet is fantastic -the cottage cheese crepes and the eggs are some of the best I’ve ever had. I usually don’t enjoy eggs at hotels (and I eat them often) but these were truly exceptional! The spa and pool area are clean and relaxing. It was a very high quality getaway. I’d definitely recommend this place to anyone looking for a peaceful and luxurious vacation. To make it even more special, the staff surprised me with a delicious birthday cake and a personalized card with congratulations - it absolutely made my day and added such a thoughtful touch to the stay. Things to know: parking is $40 per night plus a $40 resort fee -it’s not clearly mentioned anywhere, so just keep that in mind when planning your stay. Overall, it was an excellent experience. The only thing I’d change is the soap - it’s quite oily and leaves a residue on your skin, like you didn’t fully rinse it off. Other than that, everything was perfect!

The Chateau at Silver Lake in Park City is an amazing hotel and has just recently been beautifully remodeled. The staff was absolutely outstanding—Jakub and Billy truly went above and beyond to make our stay special. The new dining room is gorgeous, with a lovely touch of Aspen trees and beautiful floors that create a warm, elegant atmosphere.|We traveled with a group of eight people, and everyone had a fantastic time. This is a wonderful place for a ski vacation—or honestly, a great destination any time of year. Highly recommend!

The remodel at the Château is absolutely beautiful. I love what they’ve done with the place. It’s so elevated!||We had an incredible meal and their new chef is killing it. Also loved our service from our waiter Billy Cruz. What a great guy with an awesome and hospitable personality. Highly recommend Château!

Beautiful resort with immaculate rooms, cozy hot pools, and amazing staff! Everyone makes sure you feel like you’re taken care of in every way you need. The shuttle on demand was also extremely helpful for getting around without a car. A special shout-out to Hawkeye for making the rides so enjoyable and his spot-on dining recs!

Stayed here for a conference and overall had a good experience. The hotel worked well for meetings and events, and the staff handled the conference smoothly. It wasn’t ski season yet, so the town was pretty quiet—which was actually nice for a work trip. The only downside was that the walls were a bit thin, so noise carried more than expected. I imagine this would be a great spot for groups or families once ski season kicks in.

We just spent 5 nights at the Chateaux DV and what made it so special was the staff. From the people at reception who booked our reservation, to each person who helped us, drove the shuttles (Brian Fox, Patrick Robin and Adam) , everyone did their best to be friendly, make us smile and were so personable. Alex Savarie and Alex Lyman went above and beyond to naked sure our stay was perfect in every way, making sure we had our bearings, knew where to hike, eat and everything in between. It felt like we became friends while we were there, always smiling and chatting. The studio itself was clean, well appointed and very comfortable, and also, very clean. We had an excellent stay! Thx!

Unimpressive experience and definitely not worth the money. Check in staff were unfriendly and unhelpful. Room located in a second wing-- that means you have to walk through the underground parking garage to get to the elevator. Our first room was on the second floor and the windows were 50% blocked with snow. We requested a new room and all they could do was put us one floor up in the same building. It was a slight improvement. Morning buffet included. Good selection and quality of food. Turndown service was a nice touch- comes in handy when they seem to forget to service the room during the day. Thermostat did not function in the room. Room refrigerator also did not work.

Situated in the ski slopes in the elevation above 9,000 ft, this beautiful hotel is a great getaway destination for ski enthusiasts. We stayed at one of their multi-level residence suites with 2BR, 2Baths, a full kitchen, a giant refrigerator, a laundry room, a dining table , abundant closets, many more. It was so spacious that we thought we were in a wrong suite . It appeared to be almost 2000 sf plus . We thought we booked a suite but it turned out the suite was much bigger than we expected. No complaints! We enjoyed the abundant amenities thoroughly. It was not cheap but , we were on our annual ski trip that we wanted to stay at a skin-in/ski-out resort hotel where we could chill out after a long day of skiing and this was just ideal. The hotel staff were nice & the bar, restaurants, the proximity to downtown Park City. All met out check marks. We especially loved Patrick, one of the hotel concierge staff, who was genuinely caring his customers & enjoying his job. He shuttled around us to the restaurants, helped us to find things , answered questions, carried our multi-suitcases (mostly mine) to our room , um, to our apartment & everything else! Thanks to his hospitality, we felt more comfortable & welcoming . Definitely recommend this excellent hotel.

Stayed the night here for an overnight anniversary trip and it was great. The rooms are beautiful and have a small kitchenette with microwave and fridge it was nice to be able to bring some drinks and treats in and have them cold. The service was good. Everyone was very friendly and breakfast was great too. They are just serving it family style right now with covid and it was perfect. I will for sure recommend this place and stay again. The only down side was the rooms were a little hard to find and a bit of a walk. It was an ok walk for us but for someone that has a hard time walking this could be an issue.

The most unfriendly & unaccommodating experience ever. Prejudice galore but if your caucasian you'll be ok. I witnessed their staff go out of their way for them but for a Latino family, not do much. I never felt welcomed here. The staff behind the desk just stared at me like I didn't belong there. This place is expensive. They messed up my reservation. I was there here for a business conference & needed two rooms for my family. When I get there they only had one room for a family of five. They only offered me the most expensive room down the hall. So instead of my children being in the room next door, They're down the hall in the most expensive room. No discount, no apology, no nothing. Take it or leave it. I'll never come back here again & that's exactly what they wanted.

We spent 6 days at the Chateaux and the most wonderful experience. The staff was incredibly kind and helpful. Shoutout to Alex, Patrick and Nick - they are so kind and wonderful. Our rooms were great. Love the full kitchen. They offer complimentary shuttle service, you download an app and it is extremely user friendly. They always have plenty of water on hand for you. Their breakfast buffet had a lot of options and was delicious for the adults and the kids. They have free s'mores kits at the front desk to use in the fire pits - so fun. Their cleaning staff was also so friendly and did a very thorough job. We will definitely be back and look forward to it!

The most gorgeous place on earth! I will say that any room that you get here will allow you to have a gorgeous view. Staying here two times I will tell you try your very very best to get a Murphy bed room with a kitchen - they are my absolute favorite. These rooms have a full kitchen allowing you to cook and enjoy your time with your friends and family with all of the things that you would need to make a meal. I had a full dish set, pots and pans, and all of the things that I would need as far as utensils. I also love this room because with the Murphy bed you can put the bed up and open up your living room that also has a fireplace or you can pull the bed down making it more relaxing to enjoy the fireplace and the TV. I also love how there is still ample space with the Murphy bed to be able to move around while it's down. I also love these rooms because they have a decent sized balcony and when I say decent I mean big. I love getting the balcony that either faces the tree line or the balcony that faces the fountain no matter what any of you is perfect.

If I could give this place negative stars I would. This is the room they attempted to have us stay in. No notice was given we'd be looking at a literal pile of rubble. When speaking with the manager apparently there was no rooms that were not construction adjacent. We canceled this reservation and moved over to the Pendry. Save the precious time I wasted on vacation and DO NOT stay here.

Extremely friendly staff and very nice accommodations. An extensive complimentary breakfast buffet included (in Cena). Sebastian, the host, was there for all of our meals and knew our room number after 2 days The resort offers complimentary on-demand shuttle service to both Deer Valley and Park City slopes as well to other locations around Park City. Kirkland happen to be a driver whenever we used the service. He too was personable and always prompt. The food and service were amazing at Cena. Travis was dinner our server - attentive, friendly, and on-pointe. We shared the Italian chopped salad and had the lobster pasta and veal Bolognese pasta. Everything was fantastic. Our only complaint/bad experience was pertaining to the hot tub. The chateaux's hot tub was under repair/construction and we were directed the their sister property across the street at Stein Erikson Lodge. Very unimpressed. The staff were extremely irritable and unfriendly. We were aggressively shewed out of the bar (assuming he was the bar manager "you can't stand here. Go to the hostess" pointed then rudely walked away - no opportunity to get a word in)....but we weren't interested in being seated. Just wanted to grab a cocktail to sip on while in the hot tub but they wouldn't serve us unless we were seated. Got the run around and was sent to the arcade bar (beer and wine only). No one was willing to offer solutions, only send us somewhere else. Here's an idea - offer pool side service! Overall our entire visit was very enjoyable and would highly recommend.

Fantastic service and location. Kendal, in particular, was helpful and professional. A couple minute walk to the slopes of Deer Valley Resort. Also a short drive to Main St in Park City.

My husband and I stayed at The Chateaux last weekend in a three bedroom (separate entry door with key as well as three separate rooms with keys- master had living room and kitchen) with our friends (three couples total). This was a hotel choice of our friends getting married so we decided to book through their room block. The property was gorgeous and the customer service was excellent. What stuck out: -Breakfast buffet and service was on point with different offerings each morning. -Lobby bar was stunning with an enormous window and amazing view. -Multiple hot tubs on site. -Although the spa is very small and lacking amenities, my massage and masseuse was INCREDIBLE. She let me know that all of the masseuses rotate between each of the three properties (The Chateaux, The Stein and the The Stein Residences). Seriously may have been my favorite massage of all time- I wish I remembered her name! -Complimentary car service to nearby locations- just line it up with the front desk/ concierge. -Complimentary coffee, tea and infused water all day. -Housekeeping kept our space PRISTINE. We are looking forward to staying again one day!

Can't say enough about the beauty of this hotel! Would stay here again and again. The staff was extremely helpful. Keep in mind unless you have your own transportation sometimes catching an Uber is tricky!

It's the last morning of our five day stay at the Chateau. My fiance and I had a relaxing time here. It's been relatively quiet because the hotel is at 35% capacity - next week will bring the real crowds. While booking through the hotel website, my guy let them know we are newly engaged and asked for a nicer room. They steered him away from the current view of the construction going on across the street. The room is very nice (room 340). The four-poster king is very comfortable with plenty of pillows and down comforter. The fireplace is a nice touch. While unpacking, we were surprised by a knock on the door and a staff delivered a tray of strawberries with a hand-written card congratulating us on our engagement. A very nice touch! The other nice things in the room include robes and slippers, a kitchenette with microwave, small refrigerator, plates, glasses, flatware, Keurig coffee maker, towel warmer, and an air humidifier, which is key for the dry air. They also provide a lip balm with the toiletries! We enjoyed the daily breakfast buffet which was included in the price of the room. We also had dinner twice in the restaurant which was pretty good. I visited the gym and found it to be a little small but well equipped. Above all, we really appreciated the excellent service from every one of the staff. They were all very friendly and accommodating. It's been especially nice to have the free shuttle service to Main Street. My tips for this hotel would be to bring lots of singles for tipping the shuttle drivers and breakfast servers. Take advantage of the kitchenette with a trip to a market for snacks/beverages, because this is a resort town and there's nothing close by that's affordable for basics. Go to the Stein Erickson for ambience - the Chateau is nice, but it doesn't have the feel of a resort. We both thoroughly enjoyed staying here and would recommend it to those looking for a nice, but not grand, place to stay in Park City.

Update: Refunds were given at about half of what I was expecting but overall, I'm happy. So back to a great review for staff and the property. I've had to change my review due to the check out process and being overcharged about 2k. I have tried to reach the hotel three times and I have sent five emails. First I was told front desk manager was waiting on a refund amount for me. Now I'm being told to continue to try to call the front desk. I have asked multiple times for an email explanation and refund of products and services we didn't receive as well as being over charged for an extended stay. It's disappointing when the treatment slips to zero stars after we've left the property. Saddened by this since we will now choose another lodge for our stay next time.

My son and I have been coming to Deer Valley for 13 years and this was our first time staying at The Chateaux. We truly couldn't have been any happier. Every single part of the trip was as you'd expect from a higher end resort. Their staff was top notch, enjoyable, accommodating, helpful and service oriented. From the beginning of our trip Jackie at the front desk set the tone - she arranged great dinner reservations for five nights during the holiday season and always checked in on us every day to see if we were happy. The hotel breakfast, the workout room and snack shack area were all top of the heap touches that just added to our trip. But above all the entire staff was fun, professional and extremely service oriented. Finally the entire staff in the adjoining rental facility was the best rental experience I've had in my 37 years of skiing. There were many families with kids of all ages enjoying the whole facility. This hotel and their staff stand out as how to provide a first class high end travel / ski experience during the Pandemic. My son and I have nothing but appreciation for the wonderful time we recently had. Thank you, Zamir Siddiqi

It's nice, but it misses the mark as a true luxury resort in my opinion. The room was nice, but the pool was small and the staff was aloof to say the least. We also found the in house bar and restaurant to be disappointing. There are several options around Chateaux Deer Valley and I encourage all travelers to check out the various other lodges before clicking book here.

Our short one night stay at the Chateau(x) Deer Valley was odd, a bit schizophrenic, and surreal. Arriving late on a Sahara like hot day, we had few expectations, as the heat withered any excitement. The road from downtown Park City climbed vertically, but the temperature refused to drop. Eventually, we arrived at a cluster of resorts all gathered around a ski lift, and pulled into the Chateau(x)'s underground garage. The hotel itself was designed as an ersatz version of a French chateau, a bit dated, pleasant, but definitively not our style. Service by a young man at the check in desk was fantastic. He was organized, efficient, warm and handled our free shuttle reservations with aplomb. We booked a ride from the hotel to dinner at the St. Regis, and booked another ride from the Snow Valley concert venue to downtown. The shuttle phone number was on the room key card. Our room was rather lovely, with a gas fireplace, huge four posted bed, and a small kitchenette. Certainly, it was not new, and the chateau design a bit much, but it was very comfortable. The TV was new, and while the only sink was in the kitchenette, there were sliding doors to block noise and light from the sleeping area. A tiny bathroom contained a small whirlpool tub with shower head, plastic shower curtains, and a toilet. Towels were thick though, and a heated towel rack kept them dry. We looked for something to do for a couple of hours, there was a bit of isolation up here during the summer, away from the bustle of Park City. The Chateau(x) is managed by the same folks who run the Stein Eriksen across the street, and staff at both places have this clean cut, robotic, "Stepford Wives" affect. Both places seem to lack a fun quotient. The bar at the Chateau(x) was empty late Friday afternoon, and there was no sit down bar at the Stein Eriksen. (???) Problems occurred with our shuttle reservations. We got to the St Regis just fine. However, our shuttle reservation for the trip from the concert to downtown was lost somehow, and my phone call to the Chateau(x) was answered by someone who never heard of us and spoke English poorly. Fortunately, we anonymously squeezed on to a shuttle back to the hotel after somehow finding it in the dark outside the concert venue. Everything about the shuttle system seemed disorganized. Back at the hotel at 9:30, there was absolutely nothing to do, and we hopped on the last shuttle to downtown Park City. I do not know what you would do at the Chateau(x) after six in the evening. It is isolating, with no bar or entertainment around. The breakfast buffet the next day was free, but the offerings were mediocre, and the staff disorganization continued. Training temporary staff out of season must be difficult in Park City. The Chateau(x) was pleasant enough and the room lovely. Prices were reasonable in summer, but I still can't figure what we would do at night up here. If you like to tuck in early, the Chateau(x) would make a nice get away.

I had a bad experience at The Chateaux Deer Valley, they weren't accommodating towards guests that aren't high end. Their team was pretentious and I would recommend a different resort if you're looking for guest services that only accommodates to guests that pay for advice.

Very comfortable rooms! The bathroom was large with many storage areas and two sinks. The bed was comfortable and there was a fireplace in the room. The breakfast buffet was adequate - nothing special. The coffee was served in small cups without a carafe for the table. Multiple coffee return visits by the server were required each morning. The coffee was very good.

Definitely a little gem in deer Valley! My husband and I came up here for a little weekend getaway, and we were so excited to find this place! It's a small Château, but the grounds are beautiful, and the on-site restaurant is amazing! This little gem is located right in the heart of Deer Valley, so there are several other lodges, and inns that you can walk to. We came in October, so the time of year was ideal for the price, but not ideal for any kind of hustle and bustle and excitement and energy you would normally get from the ski town. Most of the shops are closed unless you walk over to the Stein Eriksen Lodge. Plus it's 2020 so... There's that. We stayed in a king bed, without a fireplace. There is a tiny kitchenette that doubles as a bathroom, so it was really nice to have a mini fridge and a little area to bring up a bottle of wine and some champagne for ourselves, but I would have loved to have at least a sitting area in the room, a couch and coffee table was all it was missing! There is really no room to do anything, but sit on sip wine on the bed, since you couldn't sit anywhere else...I've been reading the other reviews after our stay, and I wish we would've requested a different room. Or at least one with a view... But that being said, the bed was very comfortable, the resort was very quiet, and we didn't hear the slamming of doors of our neighbors all night like we normally do in other hotels. We ate dinner and breakfast at the Cena on site restaurant, and I have to say it was delicious! We are already talking about coming back up in a few weeks just have the dinner! I know that these are times of COVID and everyone was doing their best with social distancing, and safety procedures, so my only comment about dinner is to just add some nice white tablecloths to the table, play some different music like Italian crooners or big band since it is an Italian restaurant, and a tiny little candle on the table. I feel like that would've made the restaurant feel a lot more romantic, and also just a little more elegant. The breakfast the next morning was at the same restaurant. We pre-paid for the breakfast buffet for two which was included in our hotel package. We weren't sure how they were going to do a Buffet style breakfast in times of Covid, but they had it all figured out! They brought us a few different plates of food, and it was actually the perfect amount and just what we wanted! If we wanted more bacon we could ask for it, if we wanted orange juice we could ask for it, the staff and the service was 100% delightful and honestly, we thought we got such an amazing value for our money! We're definitely going back soon.

Average accommodations. Dated. Great customer service. Very close to high end food and epic views. Good price for the experience.

We booked on line for 3 persons. My husband and I and our 11 year old daughter. The reservation was clearly for 3 people and said as much in our confirmation. They offered us a king room with no couch or other cot. Apparently we needed to pay more to rent an actual bed for her even though she was confirmed on the reservation. We made the best of it, she made a pillow fort and it was fine. The following morning, they would not honor her free breakfast as they said our room was for 2. I again showed them their confirmation which clearly indicates 3. They said that the buffet only included 2 people. This is a $10 concession they could have offered to make a happy customer. Instead they were jerks. Crappy customer service.

We stayed at the Chateaux the week before Christmas. The property was about half full and therefore pretty quiet, which was nice. We thoroughly enjoyed our stay! First and foremost I want to mention the staff - and I mean everyone we met. Quite simply they were all superb....friendly, helpful, professional and eager to be of service! The property itself was nice, clean, comfortable and well appointed. Some stand out features: 1) the complimentary shuttle service that runs well into the night. The shuttle leaves the hotel every 30 minutes, however, we never waited more than 10 minutes (when leaving the hotel, or getting a ride back from town) whenever we called; 2) our stay included a complimentary breakfast buffet (not sure if that is provided to all guests or is based on the type of reservation we had). Either way, that was a really nice touch. The restaurant (Cena) was nice...good food, reasonable prices and a modest selection of options that will keep you busy for a day or two and is a nice choice when you don't want to drag yourself into town after a long day on the slopes. We would stay here again.

I was the first guy from a group to register for the room (arrived at the hotel a bit early before check in time). All the guests registered after me have gotten their room except me. When I ask why they received their room before me, they tell me that they might have requested a different room. It would make sense if we are different group of guest. We are from the same group / company of invited guest. Maybe I am getting the presidential suite? Usually I don't mind the waiting... however, I have been up since 3 am to catch a flight I hope things get better for. Update - was upgraded to a suite. Full kitchen, 2 restroom, living room, etc. Thank you!!

My husband and I stayed here recently during a house-hunting trip in an effort to get a better sense of the area. It was our first vacation in ages without our sons in tow, so we wanted to treat ourselves to a nice, relaxing place. We didn't spend much time on the property, but it just wasn't a good fit for the two of us. (Although, it would have perfect had we been traveling with our kids.) Our bedroom window faced the pool, so it was quite loud, both day and night. The complimentary breakfast (buffet) was disappointing. The best part was enjoying wine on the patio outside the bar in the lovely mountain summer evenings, but that was more about the weather vs the surroundings. The Chateaux is probably a great family resort, but not so much a romantic luxury accommodation as the name intimates.

Single worst hotel stay of my adult life. Do not stay here. There was construction and snowplow noise all hours of the night. Started at 2am and never stopped. The room was old and small, incredibly overpriced. The restaurant was horrible, we did not even eat the free breakfast after the first day. The amenities are sparse at best. If you are coming to Deer Valley spend a little extra for another place. I will say the staff in incredible nice and the service is great. Unfortunately it was not enough to compensate for the dreary, noise polluted accommodations.

This is the worst stay I've ever had at a hotel. My room was in the second wing and I had to walk through a busy and incredibly smelly parking lot to get to it. There's heavy construction happening in the second wing and courtyard and my window opens directly to it! The first day I woke up from the whole building shaking because of heavy machinery dropping construction material right outside my window and the second day with heavy drilling and demolition in the next room! It was terrifying! Not to mention full on construction went on during the whole 2 days while workers had loud conversations outside my window... Who in their right mind houses guests in the middle of a construction site?! I can't believe anyone in hospitality would dare call their establishment a resort while providing such a horrendous stay!! I brought it up to reception and they acted shocked and surprised about the details on the first day and of course everything got worse on the second LOL. Just do yourself a favor and stay away!

My husband and I have stayed here for overnight a few times in order to get out of Salt Lake for a romantic mini trip, and its a wonderful place to stay every time. The staff is always very friendly and helpful, the bar and restaurant staff included, and the grounds are so fun. We've enjoyed time at the pool, as well as around the fire in the evening. Honestly, it's hard for us to stay anywhere else now. The rooms are so cozy and comfortable, and the restaurant, both for dinner and breakfast, is delicious. The Chateaux is a wonderful hotel, and we will be back for many more visits to come.

I was nervous to book this place via Expedia but I wanted a quiet, luxury hotel for my husbands birthday weekend. It is amazing! Cosette at the front desk when we checked in was so friendly and accommodating! Mike the bellman answered all our questions and was very helpful when we had an issue with our door. The food was amazing in the restaurant and drinks in the bar were strong and reasonably priced. I know this may not be the most "hip and exciting" place to be in Park City but it was exactly what WE were looking for; romantic, great service and had everything we needed. It's a great choice for someone who wants a great quiet weekend away.

Booked a room here. Usually stay at the Stein Erickson Lodge; this its sister property. Well more like this is its step sister property. I love Deer Valley and the European feel the Stein properties portray themselves to be. Hence the name of the Hotel. They consider this hotel luxurious. Just read what they say and then look at the pictures I posted. http://www.steinlodge.com/stein-collection-en.html When I arrived at the hotel the desk attendant reassured me this was a Stein property as well. After I got out of the elevator I was appalled because what hotel put guests in a work zone.. how taboo. Come on at least pick up the cut up carpet and take down the signs on the door. Then the hits kept coming... I walk in and felt like I was staying in the heart of Texas. I couldn't wrap my head around the decor, yard sale snowman pillows, large child like banner, holes in the wall, and the other many things that contradicted the European flair the hotel is suppose to possess. So confused, I called the front desk and this is what I learned: 1. We were placed in a room that was a privately owned unit that was sold to them by the Stein and managed by the Stein Erickson. 2. The owner is given Cart Blanche to decorate any way they want 3. The Stein is a 5 star and this is only a 4 star 4. Forbes was impressed with this property and that is how it was given a 4 star rating. Well that explained why I was confused and the pictures reinforce my confusion. So here is how I replied to her (she was the manager). 1. If I wanted to stay in a Airbnb or VRBO I would have booked me a place through them. See If I did I could pick out my own decor. 2. Maybe owners shouldn't be allowed to choose their decor.. people need to feel like they are staying at the property that they portray. Bathroom kitchens and yard sale decor doesn't exude luxury. 3. This is a 4 star.. look at the pictures and you decide for yourself. 4. And lastly, I told her that Forbes must not have stayed in this room because if they did they may have considered giving it a different rating. Buyer Beware.. before paying several Benjamin's make sure you explore other properties in Deer Valley. I won't even stay at the Stein Erickson Lodge anymore; which I have at least once a year for several years. Remember..pictures speak a thousand words.. words that I couldn't even come up with.

We thoroughly enjoyed our stay at the Chateaux, the room with two queen beds was lovely with casement crankout windows that let in the best breeze and view, we had a gas fireplace and the flooring in the bathroom area was heated should you choose to heat them. The beds were very comfortable. The staff from start to finish was lovely, constantly asking if we need anything or could they get us something. When asked for where to get ice they brought it right to our room. The only down side if any was the pool was on the small side, but the view more than made up for it! We had our two boys with us and they loved playing chess and cornhole. We will for sure be staying here again!!

The hotel was very nice. Don't get me wrong. It's beautiful and lovely and the price we paid was great! I can't complain for anything. We received a complementary breakfast. We arrived at 130 am after driving all day. The room has its own washer and drier. The room also has a bathtub that's a hot tub. The grounds are kept beautiful. The free breakfast was good. I'd ask for a bit more variety and more gluten free foods but beggars can't be choosy. The bed itself was a bit hard for me. The outside hot tub was very hot. So that was good. You're on top of a mountain do the scenery is awesome along with the other hotels. It looks like a scene out of dumb and dumber lol.

We did have a very nice stay there. I traveled to Utah for my first time with the family I nanny for. The hotel staff was kind, the rooms beautiful and food was good for adults and children (twin 3 year olds). However, upon our arrival the rooms were incorrect. They were changed the second day and I had left a pair of pajamas in the bathroom. I tried to track them down all week and had to leave without them. When I called after returning back to Michigan, the front desk was not helpful and a little rude. When I asked if they would've just been thrown away, the man said "Yes probably". Not the kind of customer service I received while there and very disappointed that they would just toss clothing when clearly I had tried to find them the whole week I had been staying there. 2 stars for customer satisfaction. Wouldn't stay again.

Who would have guessed it would be snowing in the middle of June! The friendly staff greeted us with warm smiles . It's actually cozy wrapping the luxury robes on and walking to the heated pool and hot tub! We are having such fun swimming with our FunFin mermaid tails in the heated pools with snowflakes falling. I expect to hear Olaf from the movie Frozen singing any moment! Snow in summer is super. I'm thinking Spa Day at Stein's Lodge!

Pros: Great big room with our own gas fireplace. The free shuttle service to and from town is pretty clutch too. Breakfast, massage and the mid-mountain location are great. They charge a $25/day "resort fee," but the free shuttle service, Wi Fi and breakfast makes this easier to swallow. Parking was super convenient and the staff were very friendly, polite and helpful. Cons: For whatever reason, we were overcharged on 3 separate occasions...one for a dinner at the Stein Erickson lodge that we did not have. They seem glad to correct it, but the hassle and frequency has left a bad taste in my mouth. There also really isn't a "scene" at the hotel - we found ourselves heading into town as soon as we finished up skiing each day.

We got the studio room which wad spacious an bright. Breakfast was delicious and staff were wonderful. Especially Michael, Sarah and Elizabeth. Enjoyed our stay.

By far, the best place to stay in Deer Valley/Park City. Very clean, great staff, and the rooms are spacious. I have been here during season and off season and The Chateaux is my favorite destination. It's even more fun with snow, ski, and the Christmas holidays. The bar is great to have a nice drink and visit with the folks that own a condo. They were very friendly and thanked for staying at their resort. Greatness! I like the underground parking...

For the price, this place didn't quite live up to my expectations. While there were many great features like being across the street from the slopes, free shuttle to Park City, friendly staff, hot tub and pool, some things just should have been better. We had a king room, with a fireplace, great bed. But the room only had one chair and one night stand. King rooms are usually for couples so why not have another chair and night stand. The hotel did give us another chair but the layout didn't really allow for us to both sit and relax or even have table to have some snacks and wine apres skiing. The other disappointment was the breakfast. Again, what they served was more of a holiday inn type breakfast, besides having tons of berries, the selection was very poor and since we were there for 5 days, even more so. Also the restaurant in the hotel is very average and the bar scene is dead past 8pm. It would have been nice to have a more lively environment to hang out in at night.

Great staff all the way from front desk to restaurant/bar and shuttle. Shuttle rides were quick and convenient - Alex is great!! Had a 3 night stay, w $300 resort credit - it was great deal for a wonderful spot.

If I could give negative stars, this establishment would be a -5. I have to say this resort is a cruel and heartless company only seeking to have financial gain and could care less about the customer. I booked a room for my continuing medical education conference. Amidst the recent announcement from the president that the country is in a national emergency status, my employer advised to cancel all travel plans, including CME. I called and was informed I will receive a credit (approximately $1200) for another stay in the future. I love that the president has encouraged businesses to work with individuals due to this situation, however I was completely dismissed with the Chateaux at Deer Valley taking my money and only offering me credit for a future stay. I do not ski as I have back problems, therefor this is not a destination where I would be booking a stay. If you want to have your money taken from a money hungry company with no understanding, then by all means book at this resort. I would have to say that I will highly recommend running from this establishment and not walking. You cannot get away fast enough. Nothing like taking advantage of individuals, even during a pandemic which has deemed the nation in an emergency status.

We just checked into the Château Deer Valley and are extremely impressed with the exceptional service and professionalism of the staff. Debbie and Alex (front desk) went out of their way to improve our experience and we could not be more pleased. The location is fabulous and the hotel is immaculate and well designed. We would like to send a big thank you to the staff and management!

I was at the hotel during off-season and it just so happened the restaurant was closed for remodeling. It would have been helpful to know this before checking in. Given the distance from the city center, it was a problem. No alternatives were suggested, except taking the shuttle down to Main Street, unfortunately, not much was open there either. The room itself was lovely and the bed comfortable. But the lack of food options detracted from my stay.

The front desk staff was rude. Basic facilities weren't available during the stay and our group wasn't informed in advance. I cannot recommend this resort to anyone. This is my first negative review of any hotel online btw. I travel a great deal and was so very disappointed in this experience.

Stayed at the chateaux over spring break this year with my daughter and it was lovely. Very accommodating staff and easy access to the lifts. Special shout out to Nathanial at the bar -- he was super friendly and made awesome drinks. Great place!

Love this place!!! Staff are very nice and helpful. They are so nice, very fast with any type of request and really go out of their ways to be accommodating and warm. Food, esp breakfast buffet is delicious with big selection. Rooms are clean and nicely decorated. Hot tub and pool are awesome. The location is super super close to the mountain. Really like this hotel. Will def try to stay here again.

Wonderful hotel and experience! Due to the off season we found this resort on Groupon for 129 a night and it included breakfast. The bed was super comfortable and the towels were thick and luxurious. There was a fireplace and a towel warmer in the room along with a Kureg coffee maker and a fridge. The buffet was delicious and the wait staff was very attentive. The only dissatisfaction for us was the pool. It was only four feet deep and pretty small compared to some of the other hotels in the area (Marriott Mountainside resort has a huge pool area). Our boys still enjoyed it. The management was very helpful with trying to accommodate us. When we checked in we were given a room with a king bed and there were four of us. They spent quite a while trying to move people around. In the end they comped us a roll out bed which worked just fine. We will be back!

Everyone that works here is super friendly and helpful. The location is terrific -- right across the street from one of the base lodges for deer valley. It's a short ride to downtown park city and they run shuttles throughout the day and evening. Comfortable, lodge like feel. We utilized the conference facilities for a meeting and the support was great. If your flight gets in late, stop for a bite to eat along the way, bc nothing is available late night except the vending machines.

I stayed at the Chateaux during the off season, and I must assume that they just do not use their A Team in the summer. The front desk was universally rude and unhelpful. They tried to make us accept a lesser room so they could make room for a group coming in later that week. The woman at the desk said, "We were staying too long, and it made it difficult for her to juggle rooms." We had the reservation for two months. We decided to leave early rather than accept a smaller room with a Murphy bed. No apology. When I asked for help making a river rafting reservation, and who they recommend, I got blank stares. When I asked for a late checkout the immediate answer, from a snotty young man was a condescending no. When I pushed back, someone checked and determined that no one was in our room the next day, so he begrudgingly acquiesced, and informed us that we needed to be out by 2. We were, and when we got our receipt, he said in his snotty tone, "One more minute and I would have charged you for another day." Add this to them having limited bar services and no spa service, I would not recommend spending your summer vacation here.

Why not 5 stars. Really only one reason. The Apres Ski is on the quieter side. If they put a fire pit, few chairs, and some music this place would be perfect. Pro's: - staff is amazing. After the first day knew my name and addressed me as such. Front desk and concierge would bend over backwards to help you. - rooms (we had a hotel room) is spacious, clean, cozy. Gas fireplace is a great touch. - Quiet - Premier location. Across the street from the slopes at mid mountain with several lifts just steps away. - Free ski valet allows you to leave your skis right off the slopes - Walking distance to restaurants, ski shops, bars, etc. - Same owner as Stein-Erikson so you can charge meals/drinks to your room its literally like a 50 yard walk - Shuttle service is free, will take you anywhere, and is punctual. Runs on the 1/2 hour with military like precision - Free breakfast buffet and its good - Great lobby with 2 big fire places, couches, and a lounge/bar Cons: - bartender didn't have nearly as much personality as the rest of the staff - bar scene/Apres Ski is pretty boring and is over by 8pm - hot tubs are ok - no outdoor fire pit to hang out I would definitely stay there again. The location, staff, and overall condition of the hotel outweighs any of the minor cons I listed. I would say 4.5 stars is more appropriate but Yelp wouldn't let me put that. I was there with my wife but there were also families there, so would be good for either.

Don't stay here! I made a mistake on the checkout date and booked 2 nights to many. I called and the front desk people were like, "you need to talk to reservations". Waited until reservations opened up, spoke to Lester and advised that I messed up and booked to many nights, he of course had to talk to his supervisor "JENNA" who said sure delete the nights but charge the guy for the room. I asked Lester, apparently Jenna never makes a mistake. He replied "APPARENTLY NOT". The extra nights are over $1000.00. While Lester seemed nice, the front desk clerk was nasty, and Jenna would never get on the phone with me. The place isn't even all that nice for that price.