Audrey D.
Yelp
I wasn't going to do this, but I'm still really irritated by my experience.
Went to The Cheesecake Factory with my friend who lives in the area after we attended the Harry Potter Experience saturday night. The hosts were very friendly, but the service after that was very very poor.
After waiting 20 minutes for our server, she greeted us at our table saying "sorry I almost passed out, I'll be with you in a minute". My friend and I look at each-other and continued to wait for her to come back to take our drink order. After she returned, she took our drink and food order, we were given bread and butter without silverware or napkins. Our server went MIA for at least 45 minutes. I ordered the basic green salad with avocado and shrimp, my friend ordered the Thai chicken salad.
Once our food arrived, I noticed and completely forgot that I did not order a dressing at the time of ordering my salad. So once I asked for oil and vinegar, our server had this expression on her face of "oh we don't have that" but didn't day anything like "oh I'm so sorry we don't have that" or something along those lines, so after she didn't say anything, I said "ranch is fine as well" and she walked away from our table before we could ask for silverware. Once she returned with my dressing, we asked for silverware. She brought a singular plate with 2 forks on top of it..? Then when we asked for napkins, she rolled her eyes, went over to the POS system by the bar window throwing her hands up in the air (we were sitting at one of the high tops so it was very easily noticeable) then brought us over what looked like little bar (glass) napkins.
She did not check on us throughout our meal. After we were done, we ordered cheesecake to go. We got the check, and waited for another 20-30 minutes before she came back over. We had noticed there was a table that was sat in the same section as our server, and they had waited 20-30 minutes for her as well.
I am not the "Karen" type. It was a busy night. We waited a bit for our meals, but very understandable as to why! but I am not sure what happened with our server. I genuinely hope she's okay! I'm not sure if she was feeling unwell, her facial expressions and slurring of words was concerning. But overall that was the worst experiences I have ever had and I'm genuinely still irritated about it. It was my first time in Boston, and my last night before coming home. Unfortunate that my trip ended on such a sour note during my last night in the city.