The Cheesecake Factory

We celebrated my brother in laws birthday at The Cheesecake Factory in Columbia, and our server Esther V made the whole night soooo sweet . Esther was phenomenal from start to finish!!! She was moved sections in the middle of her shift yet still killing it ! She knew so much about the menu, incredibly attentive, genuinely sweet, and a great multitasker especially with two sections. She kept our drinks refilled, checked in at the perfect times, and made sure everyone at our table had exactly what they needed. The highlight was when she brought out a birthday dessert and sang Happy Birthday to my brother in law TJ. :) Thank you, Esther, for making TJ and the family’s night soooo special !!

We went just before snow storm and the place was packed. There was no wait time. After we were seated, our server VAL came and apologized for the delay. The order was taken and came as we asked. Clean bathrooms. Extra 5 stars for VAL for her politeness, courteous and service. TCCF is lucky to have such good employees. Everyone in my group loved her.

I really enjoy the bustling nature of a Cheesecake Factory restaurant. We were seated right away despiye the busy lunch time hour. Score! The server was on top of it all despite the number of tables she had. The comp bread came hot and fast along with our drinks. I ordered from the Skinnylicious menu and had zero regrets. You must try their asian chicken lettuce wrap "tacos." 3 per oder. I odered them twice and brought the one survivor home. It didn't last long plus it traveled well on the long ride home. Husband got a taste and agreed they were as flavorful as I had said. One drawback has nothing to do with the food or service. I just don't understand how a large restaurant has so few bathroom stalls, but notoriously serves the largest portions you can imagine. Terrible decision TCF!

The Cheesecake Factory had some of the most delicious food my family and I had ever tasted. My daughter loves their "bacon bacon cheeseburger". The service here was wonderful as well. Our server was so kind and always made sure we were comfortable. We told her we were here for report cards and that both of my daughters got straight A's, and she gave us a beautiful cake, the picture is below.

We came for Sunday brunch. Cheesecake opens bright and early at 10am. We were immediately greeted and seated. A thoughtful gentleman at the front held the door for us because I had a stroller. My husband got a couple espresso martinis, and I got their iced mango smoothie. Both were phenomenal. In terms of food my husband got chicken and waffles. They were okay, nothing to ride home about. I was pondering pancakes or French toast. I noticed the French toast was made with French bread though… (the bread they give complimentary). So that turned me away. Our waitress recommend the kids French toast as it’s regular brioche bread. She was able to tell the chef to jazz it up with some fruit and powdered sugar. It was delicious. It came with bacon and I added a side of the home fries. Our service was fast, the food was warm/fresh, and the atmosphere was very chill for a Sunday morning. Every fall we come for brunch while my hubby does the football draft. We will definitely be back.

I’ve been to several Cheesecake Factory locations, but this one was by far the worst. First, our drinks were almost entirely ice with barely any soda. Our server was rarely present throughout the meal. We ordered one mac and cheese burger and one Pad Thai pasta. While the flavor of the pasta was good, it had several pieces of undercooked pasta that ruined the meal. I did eat some of it because our server was barely around, but we did eventually let them know about the undercooked pasta but by that point, however, it was too late. The chewy, unpleasant texture made it difficult to enjoy. Overall, the food needs to be cooked properly, and servers should be more attentive, as ours was hardly present.

The waitress' attention was very good, kind and attentive, however the time that passed between the moment of ordering and when the food was brought to us was too much (an hour passed) my dish was delicious although it was already very rested and a little cold. My daughter's meat was of a very small size (and we didn't order it from the children's menu), almost half the size of the image that appears on the menu, she was left hungry, it was a little disappointing, I hope they consider portions correctly.

I came. Late to the gathering but I had Hennessy and a coke which wasn’t strong that was 15 slugs which was ridiculous to be honest if a half paint cost 18 u feel me nastywork .. the employees was all beautiful and decent and respectful they ain’t have no sales at all but it was cool we came on a weekday early so it was nobody really in there fr

Yeah. About 2.5 stars is right. We were seated quick enough. We got a booth which was good. Service was fine. My Impossible burger and sweet potato fries were fine. The Korean cauliflower appetizer was really good, and my son liked the pretzel bites. My daughter was given her salad with her dinner even though she told the server she wanted it with the appetizers. We even reminded the server. Also, when they brought it out, it didn't have croutons. My server asked me if I wanted fries or sweet potato fries with my burger. I said, "oh, it comes with that?" Yes, she said. Of course she neglected to mention ruin the additional $1.95 charge.

I have to admit, the most recent experience at the Cheesecake Factory was unpleasant. The food was subpar and the staff rarely visited the table. Even during the middle of the day, which was supposedly less crowded, the restaurant felt chaotic. The staff did not provide us with bread until after our entrees were served. Also, the four cheese pasta I ordered had scarcely any sauce. I have had much more pleasant experiences at other restaurants, and will likely not be returning.

I can't believe I've never left a review for The Cheesecake Factory at the Columbia mall. I've been a few times over the years and I've had ok and bad experiences. Usually built around poor communication with staff but never with food or drinks. I went back most recently to kill some time before a movie next door at AMC. It was still happy hour so I sat down at the bar and looked over their menu for drinks. It's nice that they have a whole separate menu for happy hour however the prices weren't really giving happy hour, they were more giving appetizer. I actually found some items on their small menu that were cheaper than the happy hour prices. They did have a couple of different drink options and I decided to go with the whiskey smash. The passion fruit and aperol grabbed my attention and I soon decided it would be my friend for the evening. It did not miss! I made sure to inform the bartender and I was captivated with trying to recreate it myself and it being my new signature drink at home. I asked how long it would take for an appetizer to come out and was informed it shouldn't be more than 15 minutes. With my movie looming close I decided to go ahead and place that order. It took a little bit longer than that and I had to cancel it but the manager came out to make sure I was good to go and and generously provided me​ an offer I couldn't refuse.

It's been a long time since I have had a very poor restaurant experience. I ordered Thai lettuce wraps and it only came with 3 pieces of meat. My aunt ordered the egg roll sampler and the wrong dish was brought out. The main course almost went smoothly except they brought a garden salad instead of a ceaser. When we let them know, they took the salad back and we had to wait for the correct one. Service was sloppy because they overlooked details. The restaurant was not crowded so I cant attribute it to a "rush." However, the entire experience was completely different than what it used to be. I have been to this location with a large party in the past and it went well. It's unfortunate that the service has shifted negatively and that portions have been reduced while their prices have increased. Food: 6 out of 10 Experience: 2 out of 10

Came here for an early lunch at the Columbia, MD location. Upon entering we were met by a pleasant hostess and seated. The server, who also was pleasant, introduced themselves, asked for our beverage order and if we were ready to order (the menus were at the table when we arrived, which I liked). We ordered the egg roll sampler, meatball sliders, and the New Orleans Cajun Shrimp. The ambiance was chill and quiet for an early afternoon lunch, which didn't bother us in the least. Our server brought out the famous brown bread with a large chunk of softened butter, which we devoured on that warm bread. Our food arrived in a decent amount of time. The spring rolls were an assortment of cheeseburger, avocado-based, and Tex-Mex. They were hot, and not greasy with a nice flavor. The meatball sliders were big (two to an order) covered with a nice marinara sauce and mozzarella cheese on what was a toasted sub roll. The Cajun shrimp were good (only THREE to an order...TCF do better), but were not as hot as I would have like them. They arrived on Cajun sauce drenched bread that we ate up as fast as the shrimp. Although they were tasty, for the price, I wouldn't order those again. For dessert we got a lemon meringue cheesecake and Linda's fudge cake to go, which were both good. All in all, a decent early lunch option.

I visited the Cheesecake Factory in Columbia, MD to treat my 6-year-old daughter. After waiting almost 40 minutes for our food, her order came out completely wrong. We were told it would be fixed right away, but we waited another 30 minutes, during which my daughter became very upset. The manager's response felt dismissive and unhelpful. In the end, I had to pay and take the food to go. This was a very disappointing experience, especially since this used to be one of my favorite restaurants.

Tons of free parking. Accepts cash and credit card. Highly recommend you make reservations when you come here. It gets very busy here. We ordered a few dishes from here from their ribeye steak, mac and cheese and their shrimp rice tomato dish. The shrimp dish was huge in portion, but a bit salty. The Mac and cheese was okay, nothing out of the ordinary. The ribeye steak was one of the most expensive items on the menu and it was disappointing. The steak was really thin and was a bit overcooked. The mash potatoes was decent, but the star of the plate "ribeye" steak was disappointing. The staff here appears Super Busy and was tough to get their attention. They have tons of tables here. Some staff were friendly whereas others just walk past you. Other than that, it was an okay experience: food is just okay.

The Cheesecake Factory is a powerhouse. It has everything. Yet I do not know why I always feel like the best thing here is the dessert. Bathrooms and restaurant was clean . (I really hate that they sit the silverware on the table unwrapped) These servers are slammed with tables and endless orders. They are really nice but your food may not be hot when you get it. I ordered buffalo wings that were cold when I received them. They were tiny pigeon wings and 15.50 btw. I didn't complain about it because I saw how busy the server was with his section. My friend ordered the spaghetti and meatballs. The 3 yummy Meatballs are HUGE, and pasta was OK. The next best thing was my drink the " whiskey smash". I could have drank 3 but I was driving. I ordered a bacon bacon burger and fudge cake to go. The prices and food taste don't exactly match . I'll stick to my dessert at this location.

I really like their brunch. Sit outside and have a cold mimosa and girl talk with your friends. I love how they acknowledge your birthday and half-birthday as well. So make sure you sign up for their rewards to get discounts and free slices of cheesecake. Enjoy!

I live in Annapolis and I have a friend who lives in Baltimore County, so we have met at this Cheesecake Factory location many times over the past 8 years. But boy, it has really gone downhill. We arrived today at 2:15 on a Friday for a late lunch. The place was busy but they found us a table. We sat there for 15 minutes before a server named Denzell approached us to take our drink order. Since it was busy and we had already waited, we gave him the whole order. The drinks came out relatively quickly but that was it. No lemon as requested but there was no one to ask. We waited 30 minutes for our food (a salad for me & a sandwich for her-- nothing fancy). I had ordered the Beet Salad from the Skinnylicious menu, which I have enjoyed before. At $12.95, it is fairly healthy and quite reasonable. We flagged the server down to ask about our food & he said it would be out soon. About 10 minutes later, the food arrived. He brought me this HUGE salad on a turkey platter-sized plate. As he put it down, I told him this is not the way it has looked before, this is twice as big. He said, " yeah, that's it." So some food is better than no food, and he was gone. But in addition to the size, it was drowned in at least a quart of dressing so everything was really oily. I ate what I could, picking out bits of this and that and leaving a big mound of oily lettuce. We had to flag him down again for the bill. I was charged $19.95 for a Vegan Cobb Salad (over 1,000 calories instead of 290). As I gave him my card, I told him again this was not what I had ordered but he insisted that it was. Maybe because the place was so noisy he could not distinguish "beet" from " vegan," who knows, but arguing with a customer is not the way to win friends and influence people. The bathroom was also dirty, with TP on the floor. There was only someone at the hostess stand occasionally. They are definitely understaffed. So long story short, we will be looking for another meeting place for lunch. It's a shame because it used to be nice.

Don't eat here. Apparently they have a large rat problem which they are well aware of but unable to solve the issue. I saw a rat running around while waiting for our food. Yeah I won't come back here.

All our food was burnt!!! It was all disgusting, never coming back here again. They fell off , it's clearly the cooks in the back!!!

I took my daughter on a "Mommy-Daughter" date and she decided to go to the Cheesecake Factory. She thought it looked like a castle and that they made the cheesecake there in a factory like setting. She was very surprised to see otherwise. We had the typical complimentary bread and butter, dumplings, kids spaghetti and meatballs, and the seared ahi tuna salad. I was PLEASANTLY surprised with my salad. It was DELICIOUS. Our server, Uche (sp.) was super sweet and accommodating. Great experience!

It's a rare day that you walk away from a Cheesecake Factory and still be hungry. There food is always good and the menu is massive. If you can't find something on this menu that makes you happy then you are the epitome of a finicky eater! The only knock on this place - and it's not really their fault - is that there almost always a crazy wait time (pro tip: create an account on their app and you can frequently skip the line). I'm sad that their grilled artichokes aren't on the menu any more but their food across the board is quite good.

DoorDash messed up my order. When I spoke to the manager, Kia, at Cheesecake she was so kind and professional. She made sure that my food was fresh, and hot. I had the crab balls, southwest rolls, bang bang chicken and shrimp, and pineapple upside down cheese cake. Everything was yummy. I was so pleased with the staff and my interactions w Cheesecake. Thank you!

Wife and I went for an early dinner. Seated right away, not busy. It took 20 minutes utes to get our drinks. Bread was stale and hard. Butter was frozen so we couldn't spread it. Wife ordered Chipolte chicken sandwich with fries, I ordered Southern Chicken bowl. Took 40 minutes to come out. My bowl was good. My wife's chicken was overcooked and hard. It only had a little bit of Chipotle mayo. It needed more. Could not find waiter so I headed back to the kitchen to get her a side. The fries were hard as bricks. By the time our waiter came to check on us we were just about done our meal. Avoid this restaurant at all costs. Terrible.

Came to this location for the first time for a group meet up. Our group was about 10 people and we took a couple of high tables with chairs at the bar area. Our group ordered a few drinks and a couple of appetizers. What's hot - Quality. Delicious. Some in our group ordered nachos, which they really liked. It smelled delicious and you could tell it was recently made with the freshly melted cheese. - Portions. Good value for money. The nachos appetizer was plenty big to feed a family of 4. - Location. Conveniently located at the Columbia Mall and easy to find. - Menu. It's been several years since I was last at a Cheesecake Factory. Their menu appears to have changed, which is not a bad thing. It's extensive and appears there is something for everyone, possibly vegans, as well. What's not - Noise level. We arrived around 3pm on a Saturday afternoon, so it wasn't too busy at the time we arrived. Around the time we left, there were a lot more customers, so the noise level was higher. However, what made it worse was that the restaurant started playing music rather loudly, which definitely hurts the ears and makes it difficult to carry on a conversation. - Service. At the bar, it appears it's haphazard. We were able to flag down wait staff some of the times, but it was hit or miss. For example, just getting water refills was difficult. To be fair, the bar isn't full service. My point is to be prepared and know what type of service you want. If you want food and drinks, don't expect reliable service at the bar. - Parking. Fortunately, it's a decent size mall parking lot. However, be prepared for it be packed depending on the day and time, which also means be careful when you're walking around trying to find your car again. - Make reservations. This location appears rather busy, even during non-peak hours. I'd recommend making a reservation to guarantee seating and service. Final answer Willing to come back to this location, but not a first choice.

Eh, it's a fine option around Columbia but wouldn't be my first pick. I came here with a friend for their first time ever and my first time in decades, and this reaffirmed why. The bread is always the star of the show, but our entrees were lacking honestly. My friend said their chicken and avocado BLT sandwich was lacking flavor and said it's better at Panera, and while I enjoyed my skinnylicious (I don't like the name of that menu) crispy chicken sandwich and side salad, the side salad seriously could have been so much better. Only mixed greens covered in a basic balsamic vinaigrette? Come on. I had expected at least a couple other vegetables, even carrot or tomato or cucumber. The service was also quite slow for midday on a Thursday afternoon, our waitress took quite a while to bring us things like sauces that should have came with our orders initially and to-go boxes for our leftovers. What stood out though, is how quick and gracious our waitress was when we discovered the cheesecake we ordered had my friend's allergen, at replacing the cheesecake with a safer option. While I don't think this is a bad option, I do think I could have been more satisfied elsewhere for lunch.

The slices of cheesecake where never this small. Very disappointing. Although they responded that the portion hasn't changed. It has again very disappointed

We waited for about 15 minutes for a seat for 5, not too bad... The place looks great, dark, perfect for a date night... The food, was not good... I ordered a smash burger, one patty was completely raw, while the other was perfectly cooked... The time for everything to come out was ridiculously long as well... We entered at 6, left at 9 not satisfied at all.. Do not recommend this location...

The lunch portions are the way to go. I met my friends here for lunch and we ordered a few appetizers. I love the tex mex eggroll. they have a nice crispy shell, and the chicken on the inside is excellent with corn and beans. We had a lunch size portion of the lettuce wrap. It was OK could've used more chicken. Finally our last appetizer was a lunch size portion of the Chinese chicken salad; this is the best salad. It seems like we ordered a lot of appetizers and that probably is true for lunch. We ordered lunch size portions of the miso salmon. It truly is amazing on mashed potatoes. Perfect flavoring nicely cooked and a nice size portion. My friend ordered the shrimp and pasta she enjoyed it finally we had cheesecake and chocolate cake for dessert, both did not disappoint very rich. We ended up taking most of it home. I would like to say that our service was wonderful. Kevin was our waiter. He was very attentive to our orders and request. He even went the extra mile to bring out little ice creams for my friends who had birthdays one day apart.this is a great place to go anytime for families, on dates or more. The food is always consistently good.

I am generally a fan of The Cheesecake Factory but my latest visit was not quite up to par. We arrived a little before 9pm on a Monday (restaurant closes at 10pm) as it was conveniently located next to AMC theatres. There was no wait and we were seated immediately. Our table was tucked away in a dark corner. The restaurant was pretty empty, with ~10 tables occupied (many were wrapping up their meals). Some of my silverware still looked dirty, but fortunately it was ones that I didn't need for my meal. I'm definitely bummed that they were out of bread on our visit :(. Given that the bread is complimentary, I can't be too irked about it, but did you really go to The Cheesecake Factory if you didn't get the brown and white bread? After we placed our orders, our server notified us that they were currently out of bread, but it would be brought out when it was ready. When the entrees came out, we asked about the bread again. We were told that they would check again but the kitchen might've been done making more bread for the night (9:15pm). No word on the bread ever again, and no bread was ever brought out. I can only assume they decided to call it a night on the bread... but it would've been nice if the server closed the loop instead of just leaving us to wonder if the bread was ever coming. Service was okay; we got our entrees in a reasonable amount of time (despite no bread service). We weren't verbally checked on until the plates were empty/it was clear that we were done eating, though one drink refill was brought without prompting. My go-to order is the crusted chicken Romano. Overall, the dish was still solid and consistent with previous orderings, but some of the noodles were clumpy, if I'm going to nitpick. My friend ordered the herb-crusted salmon which comes with a lemon sauce, but that lemon sauce was more like a lemon spread because it was super gloppy. The women's bathroom was unattended and kind of trashy. The paper towel trash bin was overflowing, and all of the stalls had loose toilet paper rolls laying about instead of being orderly attached. With the state of things, the restaurant probably should've just closed at 9pm. At the end of the meal, we were presented with the check which has a QR code printed on the receipt to conveniently pay on your phone. Unfortunately, the receipt printing was shoddy (faint and streaky - not ideal for scanning a unique QR code), and the lighting in the restaurant was too dim to get a good scan anyways. This made this payment method ineffective, so the server had to manually run our cards, but she was friendly about it. Just a note, their suggested gratuity amounts were based on the post-tax amount. The receipt also states that The State of Maryland requires a 9% alcohol sales tax be applied to all alcoholic beverages - just something to keep in mind if you plan to imbibe. It wasn't a horrible experience, and I'll still likely return to this Cheesecake Factory, but there is some room for improvement.

We made a reservations online and it was not in the system then when we arrived they told us they cannot not or do not accommodate and parties larger than 7. There were two large tables so you cannot say that to customer. The hostess was too close to my face and politely asked her to back up and I understand what she saying I moved a chair to see if it would be enough and she screaming across the restaurant ma am ma am and startled me and other guest as if I hurt or killed someone beyond un professional. I am a manager at olive garden and I used to work for cheesecake factory and that was the main reason leaving because of the servers was very sub par management was not professional. Mya the little short one walked up on me like we in the streets or something. When I told her I was speaking to the hostesses she told me but i'm talking to you and I responded but I'm speaking to her. It could have went real bad if I was a different type of person but I do not carry myself like that. Mya should be very careful how she handles customers in a professional environment versus the street mindset. This the main reason why I do not come to this location it's obviously still the same. Jasmine our server was amazing thank GOD they have her to make things better. Thank you Jasmine

Went here for my dad's birthday and we did not have a good experience. I will say this was my first bad experience here. First we were seared as normal and the host said I'll get your drinks your server will be over soon. We waited about 20-30 mins before the server came. He immediately came over (very very nice guy) and started taking out orders. We never got our bread so we let him know after he took the appetizer order and he brought it over. Food took so long. About an hour. And our food wasn't hot. My dad and fiance got salads but they had forgotten their dressing. My father I laws food was just terrible very dry, he had to send it back. My pasta wasn't hot. So we talked to the manager and she offered some things to make our experience better. They also forgot my father in laws drink. I've honestly never seen it like that and was very disappointed. I was happy the manager spoke to us. And honestly we had the nicest server. I'm not sure if it was kitchen issues or what was going on but it was my parents first experience and I don't think they will be back. For reference we got there at 330 and didn't finish til 630.

My rating is mostly based on the food, my waitress was patient and nice, and I actually enjoyed the ambiance but I eventually did feel woozy with a headache. The lighting felt cozy and private, and it was a full house, but the music felt louder than it needed to be. Eventually my family and I felt like we were in a haze because the lighting was too low with louder music. As for the food, it was overpriced and tasted the equivalent of frozen boxed food. We ordered the carbonara without bacon and peas, with added chicken. We also ordered the cheeseburger that comes with fries. For appetizers, we ordered the margherita flatbread pizza. It was mostly sauce, and the dough sagged like cartoon pizza. The bread they brought in was incredibly tough, hard, and stiff. The whole grain bread was hot on the inside, but the white bread was not. As for the carbonara pasta (without bacon and peas, added chicken), they gave me a big plate of pasta but very small diced chicken. It was probably a quarter of a chicken breast, possibly less. I paid an additional $7 for added chicken, I was expecting a proper chicken cutlet over my pasta. The chicken was unseasoned and tasteless, and very rubbery. The pasta was stiff when it came out but the plate was incredibly hot. The pasta itself wasn't steaming or really hot, so I don't understand why the plate was. The pasta looked like it's been sitting. The sauce was all at the bottom. It was not good at all. For the cheeseburger, it tasted better than the pasta. We requested well-done, but it was mostly charred (that's their well-done I suppose). My waitress was sweet and patient, I took some time trying to decide what to eat. When I wanted spaghetti noodles for pasta with chicken, she immediately recommended the carbonara. She checked in with us frequently to see if we were ready to order and drink refills. My overall experience was dimmed significantly due to the food. We took a few bites and were full but not content of the food.

I stopped here after shopping at Columbia Mall and was really hungry. I ordered crab dip with steak dinner, mashed potatoes and salad. My friend ordered a burger and fries with wings as an appetizer. The waiter was friendly he barely checked on us, we had to ask for condiments. The crab dip was good, but the chips they serve with it were extremely hard. My steak was excellent, the potatoes and fries were cold. I ordered one Cadillac Margarita it was okay. We just asked for to go boxes because I was going to go home and warm my potatoes up so I can eat the completed meal together. The salad was good too but I would try another location next time.

Cheyenne our server was very pleasant!!! She gave menu recommendations and was very attentive. The food was good, but prices have increased. Plenty of seating and nice atmosphere

The service at the bar was fine no complaints. The drink at the bar tasted funny. I ordered a vodka and tonic with a lime. For some reason it was slightly sweet, not sure why but I did not order another. We had the Brussels sprouts with bacon and maple syrup. They weren't bad but at the bottom of the skillet was a pool of syrup. The bow tie pasta was ok needed a bit more sauce. The shrimp scampi and steak Diane was very under whelming. The steak was not fresh but reheated, and the mushrooms seemed to be an after thought. The portion of mushrooms to steak was a joke. Only got 3 shrimp and a heaping amount of unseasoned mashed potatoes. So disappointed didn't even get dessert.

We went here for dinner because I had some gift cards to use up. It's been a while since I've been to The Cheesecake Factory, but it's still the same great place. It was back then. We started off with the Tex Mex Eggrolls, and they were amazing. I ordered the Crispy Pineapple Chicken and Shrimp with brown rice, and it was great. My wife got the Spicy Rigatoni Vodka, and my son got some garlic shrimp and pasta dish (I can't remember the name). Everybody loved their meals. The bread they brought to the table was also fantastic. It was warm, and they brought real butter to go with the bread. I got the Banana Cream Cheesecake, and my wife and son split the Triple Berry Delight Cheesecake. Both were amazing. We will definitely be back.

Food was good and the service was ok. They had the bar tender serving the bar and the bar area. The ladies room was really dirty. On a Saturday evening with a full house they neglected this area.

I got an email from Cheesecake Factory for a promotion. Spend $50 gift cardand get $10 bonus card. The $50 gift card worked but $10 didn't. The waitress tried 3 times. C'mon CF you guys should better. Makes me not even wanna go. I'm stopping their emails.

I ordered a vegan cobb salad and a slice of cheesecake to go. The Salad was DELICIOUS! The slice of cheesecake... I was not a fan of it. If I'm not mistaken, they've changed the recipe. I wasn't happy BUT it wasn't bad. Just comparing the previous profile of flavors to what was done today (crust and all). The atmosphere is CHEESECAKE FACTORY ( if that makes any sense). I do like the fact that if I was to sit down and eat, I could also easily take a stroll and get rid of the lethargy that comes with dessert.

I had all but given up on The Cheesecake Factory before my visit to this location (Columbia). I was very pleased with my experience this go round. Despite our large party, the server was very responsive and pleasant. I particularly respect how she enlisted the help of her colleagues so our experience was not compromised. My usual order of the egg roll sampler and crab dip did not disappoint. I really appreciate the staff's contribution to my niece's birthday dinner.

Bar service is not the best. They are s-l-o-w and if we didn't already know that they were covering all drinks and desserts for the restaurant, we would have thought that they were blatantly ignoring us. However, we were only there for dessert, so we sat patiently. My partner ordered a milkshake which was provided to him within 10 minutes of ordering. I ordered the strawberry shortcake and it was provided to me exactly 27 minutes after his milkshake. Talk about forgetting about someone's order. That is close to 50 minutes from sitting down to getting an order, ridiculous. I thought we were going to have cancel on the strawberry shortcake due to the movie starting soon--instead I was rushed to down it and run over to the theater. Was it worth it? No. It was bland in taste. Strawberries were hard and tart and the biscuit was dry and tasteless. To top it off, it is massive--but who wants a massive tasteless dessert? Stick to the cheesecake.

This was the shortest wait time for food in the area, so we decided to wait. Whew....our server was nice (hence the 2nd star) but the food was way over cooked. Our beverages were, however, on point ! I started with a basic margarita and my friend had the peace margarita. Yummy! We skipped the appetizers and went right to the entrees. I ordered the bang bang chicken and shrimp and both chicken and shrimp were OVERCOOKED. My dining friend ordered the jambalaya and the pasta was over cooked too. When we went to order dessert, we found out the pumpkin cheesecake was sold out ! Sigh Wait on the other spots if you can. I was so disappointed in the food at this location :(

The food was no different than any other Cheesecake Factory in the country. Good food but I hardly think the meals are ever worth more than $16. We spent so much time waiting around. I would like to suggest that our waitress pursues a career at the DMV- Hope that helps! We waited 15+ mins for bread and another 10 for water. Food came out at a reasonable time but one of our party members wasn't served. We waited another 10+ mins until the waitress came over and asked how the food was until we let her know he didn't have food. I got the Korean Fried Chicken- just a reminder to myself to never order East Asian food outside of a restaurant that specializes it. It wasn't horrible but definitely disappointing. I did however try the Cajun pasta and was floored by the flavor. And per usual- cheesecake was fine. I've had similar quality from walmart but definitely tasty enough to finish off a meal. Overall The Cheesecake Factory will always be a very meh experience. Update: I should've waited to submit- we just waited another 20 mins to give our payments. FOUR tables left near us while we waited.

It's been a long time since I've been at this Cheesecake Factory location (or anyother CF ) Service remains excellent - food came out prompty, servers were pleasant & efficient. Food? What a let down! I had my usual salad (BBQ Chicken Ranch). The chicken tasted like deli meat with drizzle of BBQ sauce, limp romaine lettuce, some sort of black bean mush...not the salad that I remember. Sad to see the quality change so much...no wonder it was empty at lunch time.

Edwardo..did you put this delicious looking gumbo together with all that good stuff.. home made thru and thru..!? home made rice, no doubt..!like Jean says, that sauce gives with the word Gumbo together makes the gumbo flavor buds go crazy,knowing what's in that bowl.. Joe's Crab Shack bowl!?had to taste so good ..this week or past days is seafood week..eating good Comments from brothers. Actually, that was pretty good, had all the elements, except lacked gumbo file, weak on the rue, shells' stock depth; of course no boiled egg, slim on the the parsley. Long grain fully steamed rice. So for me it was a 3 out of a 5. Didn't have that umami as with dad's.

Food was what you expect from a Cheesecake Factory but the service was VERRYY slow. My whole experience took almost 2 hours. Bistro shrimp pasta: Al dente pasta, buttery, overall good. Some shrimp pieces were covered in batter and some weren't. Not sure if that was on purpose but seemed a bit inconsistent. Chipotle chicken pasta: sweet and tangy with a little kick to it. Both portion sizes are huge in typical Cheesecake Factory fashion but if ordering pasta from here I'd stick with the classic fettuccini Alfredo or carbonara. Adams peanut butter cheesecake: two of the best candy bars in a cheesecake and my personal favorite! Review would be 3.5-4 stars but service was too dang slow...

Got served cold meatballs & had to wait almost 1 hour for an order of mozzarella sticks. The restaurant wasn't busy on a Sunday late morning. I would have expected better service from Cheesecake Factor. Definitely wouldn't recommend this location.

Came here to meet a friend that came into town. I haven't been to this location in years. We sat at the bar area. We were there on a Friday during happy hour. Let's just say it was very busy. Our waitress was trying, but it was just busy. We all ordered from the happy hour menu . I got the sliders and they were very tasty. Cooked to my liking. All of our food came out, hot and fresh. We ordered extra bread because it took a little while for food to come out. But we were overall please with our meals. I ordered a alcoholic drink with lemonade or something. I kept saying I'm not feeling anything. There's no alcohol in this. By drink number two I realize there was definitely alcohol in it. Lol!

FILTHY facility, DISMISSIVE hosting staff Don't bother making a reservation to this restaurant, it doesn't matter. Sunday evening 8pm rez for 2. Less customers than usual (for a CF ) probably due to NFL playoffs. Didn't expect a problem. We arrived on time and were told by the hosts there were no clean tables ready (I thought the precise point of making a rez is to make sure a table ready, and that usually means the staff will plan ahead to accommodate). Despite that, we were patient and quiet-- never complained. Meanwhile larger parties who had come in AFTER us without reservations were seated before we were. After being strung along a few times saying our table was being cleaned etc, we were seated at 8:25, to sets of disgusting silverware. We waited 10 minutes for a server Then 25 minutes for bread (just 2 slices one brown one white) And our food came out about 1 hour after we sat down. There was no explanation for any of it-- nothing from the waiting staff, no mgmt nor acknowledgement of pitiful service. Just walk across the lot to Season 52 instead.

I didn't sit in the establishment as I was doing an order to go, but it was excellent. I put my order in online and it was ready in about 25-30 minutes. I was told to go to the dessert area it inquire about how to pick up my order. My strawberry cheesecake was ready right away and it took a few moments to get my pasta. Everything was fresh tasting and delicious. I recommend.

Cheesecake Factory was my favorite goto for Fish n' Chips. Really mild flavored fish with just the perfect ratio of batter. My recent order was unrecognizable in looks and taste! The fish was excessively dry in 4 strips that looked more like fast food chicken fingers. The fries were the same (just less of them) with a very strong vinegar coleslaw. PLEASE bring back the original Fish n' Chips!

I want to just take a moment to thank our waiter Todd!!! He was amazing, sweet, and very attentive!!! It honestly felt as though we were the only ones in there with the service Todd provided!! I would choose him to be my server EVERY TIME!!

Terrible service and food - you always expect to wait for a table but in exchange you get good food and service. We got neither. We waited 40 min for my son to get half cooked pasta. Our spicy tuna appetizer looked old. Never going back.

Spacious and comfortable, pleasant atmosphere, reasonable prices and decent service. We were there early and there was a line of people waiting before the door opened. The hostess was cold and without pleasantries. She seemed less accommodating and didn't really care about her customers. Our waiter , on the other hand, was nice and attentive. Warm bread and butter were served. We ordered 3*COBB SALAD included Chicken Breast, Avocado, Blue Cheese, Bacon, Tomato, Egg and Mixed Greens Tossed in Vinaigrette: the portion was big, a big variety of mixed salad, very filling. 4*JAMAICAN BLACK PEPPER SHRIMP---Sauteed Shrimp with Very Spicy Tamaican Black Pepper Sauce. Served with Rice. Black Beans, Plantains and Marinated Pineapple: shrimps were very tasty, mild spiced.

Not sure why the reviews here are so low but the quality of the food is consistent with what we would get at the other Cheesecake Factory locations. We waited about 20 mins around dinner time on a Sunday with no reservation. Service was decent, although the food was a bit slow to arrive. But that's why they offer free bread and refills when requested. A noticeable difference is that the takeout containers have changed and are now flimsier and non-microwaveable. Maybe we have different expectations from other people of Cheesecake Factory. To us, Cheesecake Factory is more of a nostalgic restaurant where we'd go for special occasions (when we were younger) and the food is above average in terms of quality. But it's definitely not some fancy restaurant, since most locations are in a mall and not some place people have to go out of their way for.

You can't beat cheesecake on V-day although you can always do without the lines and when the app isn't working picking up take out becomes such a chore.... Ugh oh well still luv the cheesecake!!!