The Cheesecake Factory

Our next family food adventure take us to The Cheesecake Factory located in Coral Gables with a category of 4.2 and more than 1,556 reviews, I visit for first time this location and my experience was not good because. I didn't have to wait for a table, after that our waiter was very friendly and professional, our food arrived quickly. But I ordered the same burger & avocado roll, the burger was the same taste, the avocado roll look like someone returned was cold and some of them was bitten. Fabio our waiter and the front desk lady great job.

I love the cheesecake factory. I always have a great experience. However, I wish the shrimp that they add to the dishes as an additional food item were better quality freshly grilled shrimp; not precooked shrimp that they just throw on the griller or pan to make it look like fresh grilled shrimp. When precooked shrimp is being grilled or cooked in other ways, it just tastes bad, and the texture is hard and chewy because of course is getting doubled cooked, and shrimp is not supposed to be cooked for more than 3 minutes, especially grilled, to get the perfect texture and taste. Other than that, I love the food.

My experience at this particular Cheesecake Factory was exceptional!!! My boyfriend and I were down in Miami celebrating our 10 year anniversary and we both had the best time. Our server, Juan, was very knowledgeable of the menu and was able to answer all questions without missing a beat. He was super quick with any refills and any other request. It was just really refreshing to receive such great service and also see a positive attitude (happy to be there). The food was beyond just good and came out fresh and hot! Thank you for such a memorable evening.

WOW! MOST extensive menu out there! There is Truly something for everyone Always at Cheescake Factory. My wife yesterday wanted a soup and I had their delicious and huge serving of Shepards Pie. That's another factor, portions tend to be on the large side, so take home is likely. As for Dessert, if you cant find a Cheescake to satisfy that sweet tooth craving, something is wrong. Their desserts 🍨 menu is AMAZING. Stop in to this casual atmosphere for the whole family. Sit outside close to a beautiful fire on cooler nights, or dine inside, there is plenty of room for All, and as Always... ENJOY!!

The Cheesecake Factory offers an ambiance that transports you away from the hustle and bustle of city life. From the bubblegum-scented restrooms to the inviting textures of the seats and the soothing dim lighting, every detail is meticulously designed to enhance the customer experience. Let's talk about the food, which is definitely the highlight of the visit. For appetizers, we tried the "Korean Cauliflower," and it was absolutely FLAVOURFUL!!! The blend of spices and the crispy texture made it a delightful start to the meal. But the true star of the show was the "Street Corn" Sauce. It was like a taste of heaven in my mouth, bursting with rich, creamy, and slightly spicy goodness that left me craving more. For the main dish, we opted for the "Avocado Egg Rolls." While the concept sounded intriguing, the execution fell a bit short. They were overly fried and oily, which overshadowed the otherwise fresh and tasty avocado filling. A lighter touch in the frying process would have made these rolls perfect. Overall, The Cheesecake Factory is a mainstream restaurant that has put significant thought into creating a pleasant and memorable dining experience. From the moment you walk in, you're greeted with an inviting atmosphere that helps you relax and enjoy your meal. While there were some hits and misses with the food, the overall experience was enjoyable. The friendly staff and the well-designed space make it a great spot for a casual meal or a special occasion. Whether you're there for the appetizers, the main course, or just to indulge in their famous cheesecakes, The Cheesecake Factory provides a dining experience that's hard to beat.

I always come back to a Cheesecake Factory place, No waiting time during dinner time(5pm), excellent service and there is something for everyone.

Family friendly restaurant. I appreciate the diverse selection of dishes on the menu. Party of four (two adults and two teens) visited on a Sunday night around 7:30pm. We called in advance and made reservations, however we arrived one hour early and were seated. Our appetizers were: avocado egg rolls (my personal fave), fried macaroni cheese and housemade meatballs (very delicious). I ordered a Chinese chicken salad (1600 calories) bit was disappointed because the mandarin oranges were omitted. The others had shrimp with angel hair pasta, fried shrimp platter (shrimp had heavy breading) and margarita pizza (my daughters fave). We even splurged and ordered two slices of cheesecake - Oreo Explosion and Strawberry (original). The Oreo cheesecake was delicious. Overall great dining experience and I commend our waiter - Kevin who was very personable

We had some time to kill before checking in to our hotel. We walked to the restaurant and were greeted and seated quickly. It was refreshingly cool and our server was great. We had a nice meal and enjoyed ourselves.

I stopped by to have quick lunch after visiting the museum. The restaurant is very clean and upscale compared to other ones I've visited. The service was excellent , he kept making sure we had our drinks and food.

Literally the worst cheese cake . Service was absolutely horrible Came in as a party of 3 they said our table would be ready in 5 minutes so we stood by the side , 2 other parties of 3 came in and immediately got seated so I went up to the gentlemen he said there was a mix up , all good . We get seated and it took over 25 min for waters when we said we were ready to order at the point we got up and left , love cheesecake but crazy how most places are losing customers to bad service Z

Excellent service by JJ. Promptly seated got our drink order and got it right away. we usually order the minute we sit for the kids and they got their food fast. The appetizers were nice and hot. We ordered the famous meatloaf, the Parmesan chicken and the chicken Marsala all excellent. This is a great location in Ponce de Leon in Coral Gables, there is a public parking right behind it. We will definitely be back.

Overall the experience was pretty good. Food was delicious, service was good and friendly, the place is nice and we sat outdoors. All was great except that they took a very long time to bring the food after we ordered it. But once it came out it was all at once and it was delicious.

Date night went great. The hostess sat us at a table where we could sit side by side instead of at the smaller tables. William was very personable. He was alone but I loved the managers backing him up and bringing out the food while he worked the bar by himself and the area where we sat. We had the avocado egg roll appetizer with that savory sweet sauce.The pasta da Vinci was made to perfection and the cherry on top was the birthday cheesecake he recommended (tuxedo?) My wife's birthday was memorable because of the quality of the food as well as the good energy from William and the managers supporting.

Recently dined here and was an average experience. I know it's a chain restaurant but I could not get over the highly priced items with the minimized portions since their opening. For instance, I typically have the lettuce wraps (which do and did taste fantastic) and I was unfortunately surprised at how small the portions have been reduced since last visit. The overall ambiance and staff were nice, but I do not see our party returning in the future due to the increased prices with smaller food options.

Our next family food adventure take us to The Cheesecake Factory located in Coral Gables with a category of 4.2 and more than 1,556 reviews, I visit for first time this location and my experience was not good because. I didn't have to wait for a table, after that our waiter was very friendly and professional, our food arrived quickly. But I ordered the same burger & avocado roll, the burger was the same taste, the avocado roll look like someone returned was cold and some of them was bitten. Fabio our waiter and the front desk lady great job.

Cheescake Factory never gets old! Their diverse menu has something for everyone! The dim vibe feels warm and cozy. Grateful for our server Piero!

My first time at this location. I ordered food for pickup and was extremely disappointed with what I paid for. First, parking in this area is a pain and it's Gables so you can literally get a ticket any second if you park illegally or street parking lol I ordered the fish and chips and seriously, $18 for this?? (See photo). This is a joke. 4 small strips of fish which is usually a good portion when I order dining in but today this is how it is? I was already home by the time I saw this, otherwise I would have complained to the manager. I was disappointed to spend so much for nothing The Farfalle pasta was a good portion for the price. The chicken had no flavor and tasted very bland but everything else was delicious. Also, cannot forget the best part which is their bread which was extremely solid hard haha not soft at all. Maybe today the staff was having bad day? I'm not sure but this was a disappointment and I don't even want to recommend this place to anyone. This was embarrassing and sadly a waste of money.

Horrible. I know it's Mother's Day but to seat 30 min and no one came to give water or take an order ....sucks big time

Last night experience was us almost walking out the door. We sat down, got our water, placed our order and waited. (You can guesstimate how long that took) After that about 10-15 mins later the host sat a party of two next to us. The next thing we see is our server served their food before us and we are also a party of two. As you're reading this you'd know how we were feeling. We received our food about 8 mins later.

Sometimes it's the little things that make all the difference. If you've been to Cheesecake Factory before you know what to expect. Your meal will end with some sort of Cheesecake dessert, you will eat too much of their brown bread, and you will get lost in their 15 page menu at some point. This particular location is in Coral Gables and they have a beautiful outdoor fire pit which we chose to sit next too. As for parking, we decided to park in one of the parking garages which was right behind the restaurant. For drinks we ordered a virgin Piña Colada and a virgin Piña Colada with Strawberry mix. Both were very good and quite inexpensive at $5.50 each. Great price considering how big they were. I also had a Whiskey Sour which was also very good. Not sure if they forgot or not but I'm sure the drink was suppose to come with some sort of garnishment. For apps we did the Brussel Sprouts and the Corn Ribs. It was my first time trying either but both were pretty good. Corn was nice and toasty and the mayo and spice added to it. The Brussel sprouts were a little too sweet as it had Maple syrup and bacon. For entree we had the Pizza flat bread which was a good portion size and my kid loved it. We also had the Shrimp Scampi, the Fettuccine Alfredo and my go to dish the Crusted Chicken Romano. The shrimp scampi is my Wife's favoritr dish. Shrimp are plentiful and the pasta is also very good. My daughter enjoyed her Fettuccine Alfredo. As for my dish I normally ask for pink sauce which is half marinera and half alfredo. It's delicious especially with that perfectly crusted chicken. I loved it the first time I got it 20 years ago and if aint broke don't fix it. For dessert we selected the following cheesecakes, the mango key lime pie, smores and the caramel Pecan turtle. They were all amazing but the smores was the biggest and that toasted marshmallow lathered on top was just so provocative that it boarded on obscene. But here is where it's about the little things. Our entrees took a very long time to come out. They didn't all come out at thr same time. The manager had to come out and apologize. Our food arrived and our server did not come over to see if everything was ok. We had to wait for refills and cheese for several minutes after our food arrived. The desserts took a very long time to arrive also. And the restaurant was not that busy. By no means do I blame the waiter as he was very nice and overall was very helpful. But at the end of the day something was disrupting the flow of service and it was never acknowledged other in the beginning when the manager came to us when the entrees where taking too long. That may have been an issue with the kitchen but the delay in checking on us after our entrees arrived nor the big delay on getting our desserts was not. And ultimately that's why I'm giving this particular Cheesecake Factory 3 stars. The food was good but service and timing needs to improve.

Came here today for a family dinner and I have to say I was quite disappointed. We ordered the Filet Mignon, Korean Fried Cauliflower, Grilled Fresh Salmon, Herb Crusted Salmon, Spicy Shrimp Pasta, and the Chicken Soft Tacos. Every dish had something wrong with it. The Filet Mignon wasn't cooked to the right temperature. We requested medium rare and we got medium instead. The Korean Fried Cauliflower was sitting in a pool of sauce so only a few pieces were actually crispy. The Grilled Fresh Salmon didn't have any flavor, it did not have a hint of salt or any spice, and they served it with half a broccoli. They didn't cut the stock off and when we told the server they said that it shouldn't have been served like that. When they went to go fix the problem one of the managers came to our table and told us that they server their broccoli with the stock. I have never heard of any place that servers broccoli with half of the stock. Our server came back again and said that it shouldn't have been served like it was, and that shows me that there is a lack of communication amongst the team of how their food is supposed to be served. The sauce on the Herb Crusted Salmon broke, so it wasn't it's usually creamy sauce but rather a sauce that tasted and felt like drinking butter. The Spicy Shrimp Pasta was not spicy at all. The sauce tasted like a can of tomatoes with a dash of black pepper, and the shrimp were a bit rubbery which meant it was over cooked. The Chicken Tacos we're flavorful, however the tortillas were dry and stale. Overall, we did not have a pleasant evening. The only thing out of all the dishes that was not disappointing was the mashed potatoes.

I rarely ever write negative reviews. But here we are... There are a TON of great places to eat in Coral Gables. This was not my first choice, but my first choice ended up being temporarily closed for renovations. I only had 40 minutes left for lunch so we came here because we thought it would be faster than most of the other sit down restaurants in the area. We were wrong! After the hostess sat us we waited more than 10 minutes for our server to come by the table! I had just asked a bidder to get our server for us when she waved at me and let me know she was coming. I ordered the Skinnylicious chopped salad and my son ordered a club sandwich with fries. He got a coke and I had water. Simple enough order, but for some reason it took half an hour to get our food! I'm sure that most people who come here for lunch are doing so on their lunch break, and that their time is just as limited as mine was. I had gone to the window to tell the server that we would need boxes and the check just as she was being handed our food. My time was already up and I hadn't even received my food yet. Why would a salad and sandwich take 40 minutes? The salad was good (I ate it when I got home). But after tip, lunch was $50!?! For a salad and sandwich?!? And after waiting a ridiculously long time? I have been to a lot of other Cheesecake Factory locations, but this was my first and last time ever going to this location.

Came here to celebrate with my cousins. Service was quick and efficient. We enjoyed a few cocktails, small bites, entrees, and desserts. It wasn't too busy and finding parking wasn't hassle.

The Food great. The service was avg at best. But the worst part of the experience was there no A/C. I was sweating along with my party of 22. Unacceptable for any business let alone a Cheesecake Factory.

The service was LOVELY! The ambiance was nice. A little different than other cheesecake factories. The food was a 3 out of 5. No seasoning and no taste to the food. I normally don't have to add salt and pepper to my food when I go out but today I found myself shaking salt and pepper on my meal. The shrimp tempura had a lot of breading. Unfortunately, I'll have to pass on Cheesecake Factory.

Food was received cold, veggie burger mods requested: heavy tomatoes no onions and sub fontina for vegan cheese.. Got onions, two tomatoes l, cold burger and cheese, cold fries Service at the register did his job but kitchen has failed me before for vegan dishes, food took 25 minutes and restaurant was not full. Ambiance is always loud and people hover while you order.

Amazing Happy hour!! **4-7pm Monday-Friday** Available ONLY at the bar and outside. Plenty of drinks and bite's available to choose from. Everything we had was delicious. Our favorites were the cheeseburger spring rolls, so juicy and flavorful. The JW pink lemonade and whisky smash were both fantastic. If you like sweeter drinks go for the pink lemonade. Something more tart would be the Whiskey Smash. We had to ask for the HH menu so dont be shy if you come in during 4-6pm. Friendly and attentive service! Run to happy hour!

The food and service was amazing! Piero, our server, had amazing service and excellent recommendations. I highly recommend coming. The patio was beautiful and the atmosphere was great!

If you've ever been to a Cheesecake Factory, then you know what to expect. This location is a bit smaller than other ones I've been to in malls, but it's a good size for a standalone location. There's still a menu that's as lengthy as a novel, filled with food that will satisfy any craving. They also offer a Skinnylicious menu of food and drinks with less calories than the regular menu. There's an impressive happy hour menu too. We came on a Friday and sat at the bar. There's also indoor tables and outdoor patio seating. There was only one bartender. She was insanely busy making drinks for the whole restaurant, but she was as attentive as she could be. They need to get their food running system down better here. The whole time we were there, servers couldn't figure out who ordered what at the bar. The food was good, and of course, came in classic Cheesecake Factory portions.

Don't why I continue to give this place a chance. It keeps failing. Aside from the bartender, the service and attention is just plain awful...they don't check up on you, they don't re-offer, they just don't care. I'm never going back. It's a disgrace.

The waiter was terrible. I could say the quality of the food and the service is consistent. I have been going to this location for many years, always satisfactory quality of the food and the service, except last week. The waiter, Ramon A. was the most incompetent waiter that I've seen in a long time. He pretended to be funny and attentive, but he failed miserably both counts. I had to be waiting on the waiter. The world upside down...I think I will take a break and stop going to this restaurante for a while. Maybe the manager fire him soon!

Our server Noel was absolutely INCREDIBLE! Extremely helpful with menu suggestions and very friendly. We had a wonderful time and will be returning for him!

This Cheesecake Factory location is very good. A group of six of us enjoyed a delicious meal including Eggs Benedict, salmon and Brussels sprouts; make your own omelette and a delicious lemon merengue cheesecake. They brought a mini ice cream sundae for the birthday guest. Our server, Roberto was awesome! He was attentive, patient and personable, I highly recommend to ask for Roberto, Millie the manager was very nice as well. There is a municipal garage behind the restaurant.

Deducimos visitar esta locación el sábado en la noche note que el lugar estaba como a un 40% no muy buena señal pero entramos el mesero muy buena persona un poco alocado pero atento yo pedí la a burguesa bistró el pan inmenso y la carnita en el medio del tamaño de una yema de huevo lo peor fue la pasta con pollo de mi sobrina y mi esposa que en el fondo del plato tenían casi un 1/4 " de aceite impresionante super grasosas no nos va a pasar más por que no bobearíamos

I love the Cheesecake Factory everything was on point beside have unwrap silverware on the table that is a no go for me plastic please but overall the customer service was great food fresh and good and a course the cheesecake can't for that always delicious

I ate here on Tuesday July 23 and I read the reviews before going and was honestly not expecting the best service but need to stop for a quick meal. I was greeted by the nicest front desk person the sweetest and then I had the pleasure of meeting William and william Was so great genuinely paid so much attention to my needs and listened to my questions no matter how many I asked. Would definitely come again just for William loll

My experience at this particular Cheesecake Factory was exceptional!!! My boyfriend and I were down in Miami celebrating our 10 year anniversary and we both had the best time. Our server, Juan, was very knowledgeable of the menu and was able to answer all questions without missing a beat. He was super quick with any refills and any other request. It was just really refreshing to receive such great service and also see a positive attitude (happy to be there). The food was beyond just good and came out fresh and hot! Thank you for such a memorable evening.

Absolutely aweful . Don't not come here if you are looking for flavorful food . Went with a part of five every pasta got sent back and the only fix offered was Tabasco sauce . The Cajun blacked fish was unseasoned greasy and had a fishy taste to it . I got sick and threw up everywhere from my table to the bathroom . Management's attitude was aweful and the server talked about us not even two tables away with co works . Would not recommend

Loved the spicy tuna, definitely coming back here for more. The passion fruit mojito was amazing! Our server was very nice really good service. Cheesecake never disappoints.

Perfect place, the service amazing and food is incredible Calm and fun to celebrate your birthday and family events!!!!

Been a few times or carried out, food is good. Bit expensive. Has large bar and areas to sit outside.

Food was great!! Always very family oriented vibes !!! Only thing is super long waits and then the service could be a bit slow but can't complain about the food can't forget a nice slice of cheesecake

Tonight my family and best friend went to this location for the first time and it was Great! Our waiter William we recognized from when he worked at the dadeland location! Let me tell you that I DO NOT have a good memory but he was always so friendly and funny whenever he'd help us that I actually did remember him! And his service was even better! Seriously, he has the best customer service skills which honestly is hard to find. We had a great night. Food was on point too! Plus the night was so nice (low humidity) that we sat outside and it was perfect. Will definitely visit again.

Dynamite Shrimp still da bomb. Cheesecake Factory can still put it on. Good service, relatively fast, great servers and bar staff.

Food was great. Our waiter sucked. He took forever to take our drink order. We ordered the appetizers and told him we wanted to get and eat our appetizers before the food arrived. So we waited 10-15 after we ordered the appetizers to order our meals. Low and behold the food and the appetizers show up at the same time. The food tasted good but this guy needs to learn how to be available when refills are needed. The waiter was Johnny on the spot with the check. I could be a little more forgiving if the restaurant was busy. The restaurant had about 6 tables of customers and plenty of staff to do a better job.

Our server Piero was so wonderful! He suggested the key lime pie cheesecake and it's now my favorite dessert I've ever had. I will definitely be stopping by and getting it to go as a treat from now on best food, best server, amazing drinks, and such good value. Thank you Piero!

Came in for brunch. The ambiance was very nice and there was no wait. We sat outside and the waitress even offered to lower the shade so the sun won't blind us. The food was really good and filling. We had the chicken && waffle Benedict which was good, the breakfast sandwich was amazing and so were the potatoes && side the eggs. Not such a fan of the regular chicken && waffles though. The chicken looked like it had a different batter && the waffle was hard && tasted like a hash brown. The service was good && fast && they didn't have a problem swapping out the chicken && waffles.

Solid! The pasta was good. The steak was ok and the Mac & cheese was delicious. Service can be better but they are still friendly. Nice ambiance. The plates can be shared. They are big!

Took my mom here for her birthday this weekend and EVERYTHING was delicious! The complimentary bread was super fresh. I had the skinny Margarita and it was so refreshing. My mom and sister had the strawberry margarita and pina colada and they loved it as well! We got stuffed mushrooms and their spinach dip as a starter and it was super yummy! My dish was the skinnylicous lemon garlic shrimp pasta. My sister had the carne asada steak with Angel hair and lemon garlic sauce. My mom had the bistro shrimp pasta. Everything was so delicious and fresh! We were blown away with how yummy everything was. And to end it we had to try their cheesecake so we got the Oreo cheesecake and it was yummy. Just wish it would of been warmed! We got seated super quick and our waiter was super sweet!

Nice layout nice and friendly staffs great food I got the avocado egg rolls soo yummy and the cauliflower sweet and spicy they were amazing and the pumpkin pie was soo good I love trying different pies when I come here I'll be back :)

From the outside you have the beautiful city of Coral Gables with lots to do nearby. Once you walk in your greeted with warm smiles and the smell of amazing food. It's instantly exciting. Seating was only 5-10 minutes at 5 pm on a Saturday! Can't beat that! My favorite thing to do while I wait is gawk at the cheesecake display. The bread came within a minute. Warm and delicious. The meals come fast!. Everything was top tier! I wanted to write more after I ate (pero esta hartura que yo me di no lo permite) but Im full and out of words. Definitely must go experience it for yourself. Don't cheat yourself treat yourself!

Took an hour for the bread to come ( and it wasn't warm) and finally the food after. Was just sandwiches and salads so no idea why food took so long. Thank god for the skinny menu - have no need to consume 2000 calories at lunch. Outside patio is nice. Not a fan.

The food here is good, but beware if you take anything away from this location. The takeout container is a flimsy plastic that, when microwaved, melts completely. I microwaved my pasta for 1 minute and the container seared shut around it. There was no warning about this from the waiter and the container was completely black with no indication it was not microwave safe. I had to toss the food and clean out the microwave from the liquid that spilled out inside from the melted container.

My friend and I came to eat here a couple of weeks back and the experience I had wasn't the best. Everything was fine up until we received our food. I ordered the parmesan crusted chicken and my friend ordered the chicken Alfredo. The Parmesan crusted chicken was good up until I saw what I believed to be a beetle in my mash potatoes. I freaked out and pulled it out the food for the server to inspect. He agreed that it looked like a big and called the manager. The manager wasn't the best help. He came over to inspect and took the "bug" to the back to confirm. He left us at the table for thirty minutes wondering what was the wait. By the time he came back the food was cold and didn't seem appealing to me because of what just happened. It turned out to be a potato skin, although it looked like a bug still and had a hard shell but i guess. The pasta my friend order was also lacking in flavor but we were already complaining about my dish and didn't want to add on to something. Overall our experience wasn't the greatest. I'm not giving this a one star because our server was extremely nice and called over a different manager to help us in this situation. He was kind enough to offer us desert. Don't know if I'll come back to this particular cheese cake again but consider if I were to sit with the server that helped us.

Let me start off by saying that in spite of the unflattering reviews for this location I decided to give them a chance anyway. I live between the 2 locations of Aventura and Coral Gables. I often frequent the Aventura restaurant and I have never walked away disappointed in the service or the food. Now let's get to my experience at the Coral Gables location. Thursday, May 16th around 4:45 PM. I attempted (several times) to place a dinner order online. The app wasn't functioning and it kept dropping my order and taking me back to the beginning where I needed to place the order again.. and again. From about 4:45pm until about 5:15pm I attempted to place the order online with no success. Around 5:15pm (about 30 minutes later) out of frustration, I decided to just go ahead and phone in the order. When I called the first time, a woman picked up the phone and she didn't say "thank you for calling the cheesecake factory". She didn't say "may I take your order". She said, "we're busy, can you call back in five minutes ?" My genuine, honest and confused response was huh? Are you kidding? She then hung up on me! Because I now have the phone number programmed in my phone, I hit the button and called right back. When I said hello, clearly recognize my voice she hung up on me again. So I called back six more times. I said "hello" and after hearing my voice, she hung up on me SIX more times! Unbelievable! I am now furious because I'm also frustrated that I wasn't able to place the order online. Now this? At this point, I have attempted to call the restaurant seven times and have been hung up on seven times. I called back once more because now.. I'm mad. The eighth time that I call, she finally says hello. I immediately asked her why did she continually hang up on me? She said because she was busy and that she told me to call back in five minutes! Wow. We get into a brief yelling match and I ask to speak with a manager. This person says that they are the manager. When I challenged her on whether or not, she was the manager, she hung up on me again! Now she's clearly was lying too. I go back to the app to try to place the order online again. Why am I still dealing with them you may ask.. "BECAUSE" My husband is in route to pick the order up and time is now of the essence. He's getting of work and he does not want to wait. I don't want him to arrive and there is no order to be picked up. So, after getting hung up on several times, I go back to the app and I'm able to get through to place the order online. The order is ready just as my husband is arriving to pick it up. Mind you, it's been an hour since I originally tried to place the order with all of the drama in between. I explain to my husband, the experience that I had with the app and with the hostess that would NOT take my order. He goes back into the restaurant and he asked to speak with the (real) manager. It is now crystal clear that the woman on the phone was not the manager. My husband tells the manager of my experience and the manager wants to speak with me . So my husband calls me and I explain to the manager what happened . Basically, I walked away from that situation unsatisfied because all that the manager said was that he was sorry. Sorry, doesn't compensate for the time, the energy, or the horrible customer service or the hostess hanging yelling at me and hanging up 8 times.m in my face. I said to the manager that this particular hostess does not, or should not be out front greeting customers. I received no satisfaction from him. He seemed very nice but young and inexperienced. It was very clear dealing with him, that nothing was going to that happen in that situation. Going forward I will stick with the Aventura location. And if you have the option, I suggest that you do the same. My business is clearly valued more in Aventura. Reviews don't lie and I should've taken them seriously for this location. Had I done that this review would not be necessary because I never would have patronized them in the first place. There are too many amazing eateries in Coral Gables all within walking distance of the Cheesecake Factory. No one has to settle.. Just disappointing all around.

The doors to Bricktops closed a few months earlier and The Cheesecake Factory moved in. This is the 2nd day of the Coral Gables opening and my colleagues and I decided to give it a try. The lighting and decor appear to be quintessential to Cheesecake Factory and apparently a formal for success, and I was familiar and felt right at home. We were seated right away on a busy pre thanksgiving day luncheon. Our server was very helpful. Went through the specials and I decided to have their mushroom soup while my colleagues their spicy chicken pasta. The mushroom soup was cream-based and had a nice red wine finish which you could taste and was very appealing. The chicken pasta dishes looked nice too. I am very happy to have another cool lunch option as I'll be ordering their chocolate cake frequently. On this day we passed on the dessert however. We will be back!

Consistently great as the entire nation-wide chain, including this Coral Gables location. No complaints at all; you know what you gonna get. Great prices for huge portions. Their dishes are better than most "authentic" local Italian/Mexican/Southern/etc. places. I love their loaded nachos and the complimentary bread and butter. So delicious! Even their soft drinks, such as Coke Zero, taste and feel better than other places. Fried chicken is great too. All the cheesecakes are decent as well! Standard, friendly service. All in all, nothing extraordinary, but a crowd-pleaser, something for everyone to be satisfied. In addition to that, you have the skinny menu, which is always great for people on a diet. What else do you need? You can't miss with the Cheesecake Factory!