The Cheesecake Factory Corporate Support Center

The chain as a whole might benefit from installing more locations of their Grand Lux Cafe brand. Grand Lux Cafe consistently delivers on quality, service, and atmosphere. To the credit of ordinary Cheesecake Factory locations, they still prepare everything in-house, which is more than some chains can say about themselves.

My husband and I took out of state visitors to your Redondo Beach location. After we were seated I opened my menu and there was food on a few places. The server noticed and was very apologetic. Not her fault. Went to the ladies room and was shocked. I felt that I was in a gas station bathroom! One out of 4 stalls had a little bit of toilet paper. The rest had none. The floors were littered and dirty. I wish I was exaggerating but no. I walked out and went to talk to a host. I asked her to please have a manager come over. She said okay but after standing there for a good ten minutes it was clear she did not contact him. I went back to the table and asked our server to please have a manager come over. I let her know she was doing a great job and it wasn’t about her. The manager came over, I showed him the pictures. Of course he apologized. I blame management for all of this. He was not doing his job. He is obviously not fit to be in charge.

Called Arcadia location yesterday to make reservations for a party of 15ppl. I was transferred to the manager by the name of Frank. He said there’s no reservations and only walk-in. My response is “no reservations for a party of 15???” I’ve never heard you couldn’t make a reservations for a large party. How does that make sense??? So 15ppl are supposed to stand outside the restaurant until the tables are put together and ready??? Restaurant businesses are thriving and trying to stay afloat by how the economy is going. So you’re willing to lose 15 customers for an unprofessional trained manager who you’re paying to run your restaurant?

Thousand Oaks, Ca. I ordered the piccata chicken and the chicken itself was sour. I had the sauce on the side. No sauce on it so I smelled just the chicken and it smelled really sour. If I had put the sauce on it the smell would have been covered up. Any one else eating that chicken will the sauce would not have noticed the smell.

Cheesecake Factory should literally close this location. It’s disgraceful. Absolutely awful experience from start to finish. The manager was extremely rude, and the staff followed suit with the same attitude. I specifically asked for a shaded seat, but they placed me where the sun was directly in my face the entire meal — blinding and uncomfortable. The restaurant itself was filthy, with gum stuck under the tables. My food took well over an hour to arrive and, when it finally did, it was grossly overcooked and inedible. To make matters worse, they have the nerve to charge customers just to park. Between the rude service, dirty environment, terrible food, and hidden costs, I would strongly recommend avoiding this location. One of the worst dining experiences I’ve ever had.

The SERVICE at University Towne Center in Sarasota, Florida is horrible. The hostess completely lack hospitality and are extremely rude. Attempted to call in to gain information, was hung up on, on call back was repeatedly asked to repeat myself. Then asked for a manager which was clearly understood and when the “manager” who sounded exactly the same, did the same thing. On the 4th call asked for a table, they understood completely without issues. These people are very rude. I dont know anything about them except they lack maturity and are just rude.

08-27-2024 04:24pm eastern time Ck#206 Server: Ahmad G My name is Chuck, this evening I placed a ToGo order for the Steak Frites cooked medium, no fries, sub green beans. I got my order and went back to my hotel room only find the the Steak was WELL DONE, like boot leather and a container full of Fries, no Green Beans. This steak was the tiniest steak I've ever gotten from a restaurant. I paid $43.28 for this and thats unacceptable. I will not be back if this is what they do to customers, I will not recommend anyone to eat with you guys either.

**My Experience with Cheesecake Factory: A Change in Service?** Recently, I had the opportunity to place an order online from Cheesecake Factory, looking forward to enjoying their renowned dishes. I opted for two salads and lettuce-wrapped tacos, anticipating a delightful dining experience. However, what I received was far from satisfactory. Upon opening the order, I was taken aback to find that it was missing several essential items: no bread, no salad dressing, and no taco dressing. To make matters worse, there was no silverware or napkins included. This oversight was disappointing, especially considering the reputation Cheesecake Factory has built over the years. In an attempt to resolve the issue, I called the restaurant and spoke to a manager named Brandon. Interestingly, the staff at the front had mentioned that the two managers on duty were Kevin and Justin, which raised questions about the consistency of management. Nonetheless, I proceeded to explain the problems with my order to suppsedly Brandon. His response was somewhat dismissive. He stated that the bread was complimentary and suggested I shouldn’t worry about it. Then, he asked me to send pictures of the missing items. I couldn’t help but laugh at the absurdity of taking pictures of items without sauces. It felt like a joke rather than a legitimate request. Things took a turn for the worse when Brandon became combative during our conversation, ultimately cutting the call short. This left me feeling frustrated and disheartened about the overall service experience. What has happened to the service at Cheesecake Factory? It seems that the attention to detail and customer satisfaction that once defined this establishment has diminished. I hope that they can address these issues and restore the quality of service that loyal customers have come to expect.