The Cheesecake Factory

Had to wait 30 minutes to a get a table. Extremely busy. Labor Day holiday! Ordered miso salmon and a pasta dish . They brought the salmon first and forgot about the pasta dish. Had to remind them we also had a glass of wine! Salmon was very dry and not moist. Very disappointing. Their sour dough rocks. I hope they up their game. Too many competition.

We absolutely LOVE The Cheesecake Factory! It's one of our go to spots for a nice meal, and honestly, it never disappoints. The food is always fresh and flavorful, and the portions are huge. You definitely get your money’s worth. The menu is massive, which we love because there’s literally something for everyone. Whether you’re in the mood for pasta, burgers, salads, seafood, or comfort food, they’ve got it all. You could come here ten times and still not try everything! But let’s be real the star of the show is the cheesecake. Their cheesecake is absolutely next level. There are so many flavors to choose from, and each one is rich, creamy, and just the perfect treat to end your meal. We always try a different one, and they’ve all been amazing. Most plates run around $15 and up, but considering the portion sizes and quality, it’s totally worth it. We love coming here for date nights, family dinners, or just when we want to treat ourselves. Highly recommend! I got the Chinese chicken salad and the red velvet cheesecake 😋

So we've gone to other Cheesecake Factories before, sometimes with a bit of a waiting time, but this one is probably the worst we've gone to. When we first checked in, the lady said about 20mins. That was completely blown out of the water with an almost 1.5hr wait. Sure, we probably should've left after the 20 went by, but I never realized so that was my bad. The food was fine, never had a problem with it. Our server was also so great and attentive, despite taking care of a big birthday table that had about 20+ people. Just that wait time was so not worth it. I know next time to pivot and go somewhere else.

Went there at night on a weekday to catch up with some friends. The ambience at Cheesecake Factory as always is very nice. Dimly lit, calm vibes. But our server was not it. Very stand off ish. We were talking for some time catching up, so as it goes she came by two times before we were ready to order. The way this server gave us the least energy was honestly not something I cared for. I usually have a great experience at this chain but this server must have been having an off day or something. Sometimes she wouldn’t even dignify a response. Just walk away. Towards the end of the service when the tip was around the corner all of a sudden the “hey sis I got you” came out. And that’s just not the right way. Sadly didn’t get her name but that’s was a very poor service. Still did end up tipping because it’s expected but didn’t feel right. Apart from that we got their vodka red sauce penne pasta, their version of mozzarella sticks, and these buffalo blasts. All the food was delicious and would recommend the pasta we got!

The quality has gone downhill. I paid $15 for Stuffed Mushrooms the size of my finger tip. The Bowl of Fresh Strawberries was another huge disappointment. The strawberries were the same size as the mushrooms with a tiny side of whipped cream . You get more cream with the cheesecake. The soy ginger chicken had no soy glaze on it and I didn’t get the side of glaze I asked for. And they take forever to make your food only for it to be lukewarm at best after a 2 mile delivery. I will not order from here anymore. Crappy Mother's Day meal. Don’t bother responding about giving you another chance unless you are going to refund the $130 spent, yeah….that’s what I thought.

I have eaten at this location many times over the years with mostly forgettable service. The server today blew me away. Kirk was professional, came to check on my table numerous times and everything was delivered efficiently. Kirk even offered two full baguettes and an iced tea to go! He said he has worked there for over five years and it really showed. In addition, the portions for the lunch specials were hearty and delicious. Thank you, Kirk!

We had a fabulous lunch today! I got a delicious Chinese chicken salad that was out of this world unfortunately the picture did not take! It was huge. People also got orange cauliflower, orange chicken and crusted chicken romano! My daughter got oreo cheesecake that was great! Their food is always great. Waiter was really good.

My favorite place in the mall as this is my first time coming to this cheese cake factory restaurant. I am looking forward to eating the food. As I know they have the best quality. Came out here with a good college friend of mines. I got the jambalaya chicken as that is my favorite dish the service and hospitality is immaculate. Great time to unwind from the Bet experience weekend. Didn’t have to wait in line to get my food which was the best part.

Came in tuesday night with my friends for a birthday celebration, and Kayla was our lovely server. She took excellent care of us, checked up on us regularly, and ensured we were given everything that we asked for. The food was delicious, the drinks from the bar were yummy, and Kayla was the best! We will be coming back and specifically requesting her as a server because it was just such an incredible dining experience.

The Cheesecake Factory - Sherman Oaks & Topanga Sherman Oaks: 8/10 Topanga: 9-10/10 The Cheesecake Factory is hands-down my favorite restaurant in the nation . I travel a lot for work and no matter where I am, I can count on them for a great meal -- but the Sherman Oaks and Topanga locations hold a special place in my heart. Their dishes are consistently amazing, but my all-time favorite combo is the Chicken Madeira with Steak Diane -- it's the perfect indulgence. And then there's the cheesecake ... I've tried every single one they offer, but the Banana Cream Cheesecake has my heart. I go here for my birthday every single year, without fail. Their Very Cherry Ghirardelli, Banana Cream Cheesecake, and surprisingly, their Carrot Cake (which I never thought I'd love this much) are absolute standouts. For savory dishes, you can't go wrong with the Da Vinci Pasta, Jambalaya, and Louisiana Chicken Pasta -- all bursting with flavor and cooked perfectly every time. If I'm ordering delivery, the quality can be a little hit or miss, so I prefer to dine in and enjoy the atmosphere. Service at both locations is friendly and efficient, but the Topanga spot edges out for overall vibe and presentation . Bottom line: Whether I'm celebrating, traveling, or just craving comfort food, The Cheesecake Factory is my go-to . Amazing food, decadent desserts, and a menu so big it's impossible to get bored. Must-Order Favorites: * Chicken Madeira with Steak Diane * Banana Cream Cheesecake * Very Cherry Ghirardelli Cheesecake * Carrot Cake * Da Vinci Pasta * Jambalaya * Louisiana Chicken Pasta

Cold Plates, Warm Memories... But Not Coming Back Here Great ambience, but slow drink service, cold entrées (twice), and inconsistent apps made for a disappointing visit. Love Cheesecake Factory, but not this location. Appetizers were mixed: my Tex-Mex rolls were yummy, but my partner's "mozzarella sticks" were giant cheese patties with way too much cheese-to-breading ratio. Entrées took 20 minutes and arrived lukewarm. My Chicken Madeira potatoes were clumpy and cold, his Korean Chicken plate was the same. Sent them back, but they came out colder. At that point, we just ate because we were starving.

Cheesecake Factory inside the Topanga Mall. Great place to go before or after a movie. The service is great. If you tell them you're seeing a movie they provide quick service. The hot fudge sundae was delicious and tasty. Truly satisfying! Recommend making reservations they will get you dotted right away. Give this place a try. You will love it! Very busy restaurant. It's slightly loud but you can still have a conversation.

My aunt and I stopped here for a small lunch and we had a great experience with our server, Dar. He brought out fresh white and brown bread for us and was super helpful and guided our ordering process. We got the poke nachos and miso salmon, both delicious. Nachos could use more tuna tho. We came during lunch specials time, so we got decent prices too.

Love Cheesecake Factory. This location at Westfield Topanga is usually busy. Especially when trying to find parking. I dislike finding parking here smh lol. They have indoor & outdoor seating. Patio seating is great during the evenings, when it's not blazing hot. Unpredictable vibes here. Last visit was chill. Service was okay. Since it was dinner, the servers seemed to be scrambling around. And since you're outdoors, sometimes they forget to grab a few things. Can't go wrong with the Avocado Eggrolls to start. We enjoyed our food for dinner. But we didn't care for the loud & obnoxious teens sitting at the table next to us.

Topanga Chessecake Factory is a nice place for dinner or to have a drink or desert like our hot fudge Sunday. The service very good and the restaurant is trendy.

Wednesday night for a slice of cheese cake to go which never happened. I walked in after dinner next door hoping for something sweet to take home. The dessert counter is right behind the check in hostess counter. There was one guy in-front of me and a lady behind the counter. Not once did she acknowledge us the whole time while waiting. I assuming she was getting orders but the whole time we were just standing there waiting for some service. After about a 5/10 minutes of not being noticed, I just left. Not once did she even gave us attention even just to say I'll be right with you. It didn't seem that busy but I could be wrong. I was hoping for something sweet but it wasn't from here tonight.

I came to eat here to celebrate both my sister and I as we share a birthday. Food is good always. I never had a bad experience with the food at this location, but I had to leave a review for our server. He was not attentive at all and he would disappear for a long time before checking up on us again. I usually have great service but idk if it's because we were sitting near the restrooms or what

I ordered my go to chicken and shrimp bang bang I think that's the name but it's sooo good and we also ordered the Jambalaya it's another great dish full of flavor. Service was cool and for a Saturday afternoon I was seated in an inside booth in under 10 minutes! I will totally go back

Went to cheesecake last night [Thursday night) and sat at the patio ...it was crowded because all the cheesecake are half off when you dine in - we didn't know until we arrived. The food was OK, but the service was the worst I have seen ...a young girl that serve us near the entrance in the patio 7/3025 was terrible. She seems to be busy talking with other waiters didn't even pay attention to our needs. We were waving at her and ask her to come and fill up the ice tea, she saw us and still ignored us, finally we give up n just forget the ice tea. The food was taking so long and she would just disappear for a while,.... Everything that you asked for is forever to come we ordered a cheesecake and it took so long ... so, we decided to take home [ we do not want to put her name on the yelp.).

I highly recommend cheesecake factory weekend, brunch, which ends at 2 o'clock. But then again I am biased towards a really good brunch. I also love a good breakfast for dinner. When I saw that kimchi fried rice on the menu, I was hooked right away. I love a good kimchi fried rice with a couple of fried eggs on top. I was looking forward to trying the pork belly, and I would say that's the only downfall to this dish. It was really too sweet other than that it was cooked well. I decided to go with the pokey nacho appetizer platter. And I have to say that the competition is still better with the corn chips, but when it came out with the fried wonton as a chip, I thought oh that's pretty interesting. Honestly execution on the chip doesn't work as well, being a fried wonton wrapper as a corn chip. I found picking it up without falling apart into my lap was kind of a challenge, And a couple pieces that I brought home did not last. They turned to a soggy mush. The street corn was probably the highlight of the meal. It was so good. In fact, I made another order to go so I can enjoy some more at home later. I'm happy to see cheesecake factory, keeping the good faithful dishes on the menu and then mixing it up. Sometimes this menu can be overwhelming with so many pages, especially when I find more than one thing that I wanna get, it makes deciding really hard. But that's what makes cheesecake factory such a great place to come and visit And enjoy a meal.

Food was good as always. This is one of my favorite locations. the hosts are very friendly and the bartender as well. I recommend coming here!

We had really good service today by Ariel. She was very good at remembering what I asked for. The place was a little slow in getting our entrees to us but they were very nice. There was an incident where I got splashed by something wet and the manager came over to see if there was anything she could do. We didn't really find the source but I suspect it may be the person in the table beside me. The food was delicious with the exception of my soup. It was supposed to be chicken mushroom. Lots of chicken and very creamy. I didn't care for the red peppers taking over the flavor. Also surprised to see artichokes but I like them so it was fine. I received my birthday dessert and ordered an Ultimate Red Velvet Cake Cheesecake. It was good and cheesecake-y I'm not a cheesecake fan so next time I'll stick with the tiramisu. Place is a bit crowded and noisy. I could use a little more quiet but this place is really popular so I'm not going to find that here LOL

Yesterday we went to celebrate my mother in law's birthday (party of 10). We've visited this location quite a few times before but this specific dining experience was such a disappointment to say the least. This review is solely for the food and quality of it. I'm not sure what changed this time but literally every single dish we ordered was SO bad, to the point where it wasn't edible. The dishes were left almost untouched and everyone was so disappointed with their meal and left completely dissatisfied. It was either undercooked, cold, dry, lacked flavor or all of the above. Some of the dishes ordered were the Gumbo, Louisiana chicken pasta, Shrimp scampi, Jamaican black pepper shrimp, Jambalaya and a couple of the kids entrees. I personally got the Gumbo which is one of my go to's and before I even tasted it I could tell it changed because of the way it was served. The "highlight" and best part of the dining experience was the bread and strawberry lemonade. Based on this dining experience, I definitely would not return or waste my money there again. It was truly such a bust and a terrible way to celebrate my mother in laws birthday.

So we've gone to other Cheesecake Factories before, sometimes with a bit of a waiting time, but this one is probably the worst we've gone to. When we first checked in, the lady said about 20mins. That was completely blown out of the water with an almost 1.5hr wait. Sure, we probably should've left after the 20 went by, but I never realized so that was my bad. The food was fine, never had a problem with it. Our server was also so great and attentive, despite taking care of a big birthday table that had about 20+ people. Just that wait time was so not worth it. I know next time to pivot and go somewhere else.

Always a great meal at the Cheesecake Factory. Sat within 15 mins and started off our meal with a Cosmo, a pineapple mule, stuffed mushrooms, and loads of brown bread. The mushrooms are a new favorite and the pineapple mule is always my go to. For mains we ordered our usual shrimp scampi and Cajun jambalaya - delicious as always. And enough for leftovers. Also order some cheesecake to go for a late night dessert. Cheesecake Factory always hits the spot. I always want to try new dishes but my favorites are too good to stray. Maybe one day!

Cheescake factory is pretty much consistent everyone we've come. They have new options on the menu like smash burgers. All there salads and appetizers are amazing and service was great. You can tell they were busy. We were there on a weekend lunch time.

The first Cheesecake Factory that I have seen moving to the SF Valley way back. It was the old one and it was okay. Fast forward with the revamp and it made the restaurant look more modern and fancy. Love it. I have been here with my SO a few times. Either after coming from the movies or just because. We usually order from the Lunch Specials which is served from 11 to 5pm. They are worth it and the portions are generous. All are recommended too. Food ordered so far: Famous Factory Meatloaf Miso Salmon Chicken Piccata Crusted Chicken Romano Spicy Chicken Chipotle Pasta Stuffed Mushroom (Appetizer) Food comes out pretty fast even if they're busy. Sometimes the food is not piping hot but not cold to touch which is acceptable. Servers checked you often and make sure to top your water glass right away. Reservation is recommended at times but so far whenever we came, we were always seated right away. *Join the rewards app to receive a free slice of Cheesecake on your special day. Bon Appétit!!!

What was meant to be a celebratory birthday dinner turned into a health concern and a completely ruined evening. Shortly after being seated, we were served water that clearly had remnants of dirty dish water--an unacceptable and unhygienic! There was a sauce container lodged inside the cup with dirty dish water under it (see image). My husband was drinking this water! This was not only deeply unpleasant but also made us question the overall cleanliness and safety standards of this restaurant. We informed the staff, but the response we received did not reflect the seriousness of the situation. There was no urgency, no sincere apology, and no effort to make things right. This experience completely ruined what should have been a joyful birthday celebration, and I left feeling disgusted and extremely dissatisfied

Stopped in to grab a quick bite since in the area shopping. Wait time was about 15 minutes not too bad. inside was busy but very & nice calm environment with lights dimmed inside. Waitress came to ask about drinks, but seemed very much in a hurry. We sat there to look at the menu and she came multiple times like she was very rushed or trying to get us to order and quickly out. Ordered cheeseburger spring rolls for appetizer. Those were delicious tasted just like a cheeseburger, but in a spring roll wrap. Ordered spicy chipotle chicken as an entrée but restaurant was out of penne pasta so it was replaced with angel hair, which was actually great tasting with the perfect amount of sauce along with the chicken and veggies. Also ordered a little house salad with vinaigrette dressing, which was the perfect portion. Food was served hot like it was freshly made. The bread was also served warm with butter, which is always a very nice treat. Love that their bread is brought to the table warm and soft.

Great location good atmosphere. Service was slow and it was hard to get servers attention. It was a busy night so my expectations were already low. We got bread but no water. Finally after muscled down the bread we got the attention of our server who was very nice. We ordered appetizer and quickly decided we should order the entree earlier than later. So we did. We ordered the Korean chicken. Can't mess that up right. It was not hot and if there was a temperature lower than warm but higher than room temp that was the temperature of the chicken. So I sent it back to be warmed up. Over all I was a bit let down. But not Service was slow food was cold but drinks were good. Cheesecake Factory is like a mature Applebees. Fleming's here we come.

This place is ALWAYS packed and hard to find parking. It's a great location in the mall. They have a huge menu with options for everyone. Obviously their cheesecake display is right when you walk in and makes you want some. The lighting is on the lower side and they have nice booth and tables seating options. If you can, make a reservation in advance or maybe ask to sit in the bar area. I've spotted celebrities at this location! Join their rewards program for a free slice of cheesecake on your birthday!

This was my first time dining in at this Cheesecake Factory location, and I was honestly disappointed. The place was overcrowded, which made the atmosphere feel hectic and uncomfortable. I ordered the Caesar salad, and the portion looked noticeably smaller. I asked the waiter if it was the regular size, and he confirmed it was -- but it definitely felt downsized. Same goes for the pasta portions. I ordered the shrimp fettuccine, and not only was it way too oily, but the serving size was smaller than I remember. I also tried the shrimp with angel hair pasta, which used to be one of my favorites, but it didn't taste the same at all. It seems like they've changed the recipe or just lost their touch. Overall, the experience wasn't what I expected. Smaller portions, lower quality, and a crowded dining area -- not worth the price anymore.

I love the Cheesecake Factory and am a member of their club promotions. Well today, I earned my free cheesecake after ordering a take-out lunch for the wife and me. The take-out counter guy was new, so it was a bit difficult taking my order. All-in-all, a good experience, but take-out is not for me...

The Cheesecake Factory restaurants offer a welcoming atmosphere with a grand decor, although service and food prep can vary by location. Upon close inspection, this location looked just a bit tired and could use a tad of sprucing up (black painted walls had "chips"), and some areas did not look as clean as they could be. We were served by Jacqlyn L. today, and she was definitely on point with excellent and prompt service despite it being abuzz with patrons. Within minutes of being seated, she brought the Cheesecake Factory's signature mixed bread basket and square of butter and drinks. Given that the portions are usually large, we ordered from their Lunch Favorites menu, which is served until 5:00 p.m. We ordered their Spaghetti and Meatballs, and the Renee's Fresh Turkey Sandwich, which consists of one-half of a Fresh Turkey Sandwich, a cup of their Soup of the Day and a small green salad. Our selections arrived within 10 minutes. The portions we received were generous. The tomato and basil pasta sauce was quite spicy, as were the meatballs, which are made with beef and Italian sausage. If one doesn't like an overtly spicy sauce or meatball, I'd advise ordering a different pasta entrée. Parmesan cheese can be sprinkled per one's taste by a server. The half Turkey sandwich was OK, but it was laden with mayonnaise. Today's soup was Chicken Chowder, which was lacking in flavor, yet thankfully, it wasn't overly salted to falsify its flavor. The "small" green salad was a *huge* bed of plain lettuce greens edged with sliced flavorful tomatoes.

It is what it is. It's Cheesecake Factory. Only come in due to the convenience. MUSIC IS MUCH TOO BLOODY LOUD. Making it difficult to hear hostess call out name. Same goes for trying to hold a cover station

I came to this location for a celebration dinner, I checked in a table for 3 and the lady in the front told me a 15 minute wait. The wait ended up being close to 45 minutes, multiple people kept asking when they were going to be seated and they kept adding more time to everyone's wait. We finally got sat, the table was very nasty crumbs everywhere and the table was not wiped down. We then had to wait another 30 minutes to not be seen at all!!!!! Olive Garden has better service than this.

**Yelp Review for The Cheesecake Factory** I just dined at The Cheesecake Factory today in Woodland Hills and unfortunately had a very disappointing experience. We waited an hour and a half for our food, which was frustrating enough, but it only got worse from there. To start, we never received our coffee, and it took three requests to finally get cream and sugar for it. When we finally placed our food orders, we endured another long wait--over an hour! I ordered the turkey burger à la cart I was served only fries, and they didn't even offer me the alternative salad option. The fries were taken away without a word, leaving me confused .. My friend ordered a half sandwich and soup, but it took an hour and a half to arrive. When the soup finally came, it was cold and took 30 minutes longer to arrive ! To add to the chaos, the waitress came back after all that time to ask if we wanted chicken noodle or tortilla soup--clearly, we were past hungry at that point and feeling like this was a joke . I've never endured this kind of service . Overall, the service was extremely slow and disorganized, and the food did not meet our expectations. We left feeling frustrated and disappointed. I hope management addresses this issue then the worst thing happened . It took another 30 minutes to get our bill . And that was wrong . We ushered the manager 4 times and was brushed over .. My friend is visiting from London and her time is limited and this ruined our day .

If it wasn't for Adam, our server, this would be a 1 Star review. Food took almost an hour to get to the table. I asked for a manager.....still waiting. Adam was the unit bright spot. He was attentive and apologetic, but really should have been a manager coming to the table.

I made a reservation for 7pm on 4/5/2025 for 2 to have dinner. I will give the Hostesses some huge kudos for handling the rush of people coming in. We needed a seat change the young lady got us better seating in 2 mins. Now let's talk service. Our waitress wore the most unpleasant face the whole time. It's hard to chat with someone wearing a frown. The food now we ordered the new Asparagus dish and such a disappointment for the prince. 8 pieces of unseasoned asparagus in some oil and peanuts spread all over them. Those peanuts could not cover up that blandness of the dish. Next: The potsticker taste was old and like they had been cooked earlier instead of fresh. Next: Was the fried Mac/Cheese balls my girlfriend enjoyed then so we have no complaint about them. I did ask for my order to be put together after we had a moment to have our appetizers. It took a while after I clear the plates into containers. For what you are charged and the tip that are asking for your waiters/waitresses should be taking care of your leftover food. My gumbo finally arrived and I only took two bites before I went back to work making it a take out. Appetite was lost by then. The Gumbo was good. Last evening seemed like nobody wanted to work. Chefs included. BTW the small Strawberry shortcake was salty...Yes salty and after we both tasted the floor manager came apologized and took it away. I believe he took off our bill. I will return but this was just an unusual happening I hope.

Everybody loves The Cheesecake Factory. My son and nephews chose to have lunch here today after a short shopping trip. I'm not too crazy about the quality of the food here but I do love their avocado eggrolls and the chocolate mouse cheesecake. It's heavenly. We shared a slice within the four of us My son got the cheeseburger and said it was good and my nephew enjoyed his ribeye steak that came with mashed potatoes and green beans. The service was great. Our waitress was friendly and attentive. The ambiance is always good specially when you are with your loved ones. I would say it's a great family restaurant and this location is very convenient. Right inside the mall.

I have fond memories of this place, so after a long period of not visiting due to undesirable service we decided to give them another chance! I am glad we did! Service was spectacular! Our server was nice, attentive and efficient. We ordered the good old fish and chips for lunch. Considering the large portions, the price is more than fair. Fish was fresh juicy and tasty. It was the right amount of everything. There was also freshly made coleslaw, sauce, delicious fries and the usual bread and butter. We went on a weekday at 12:30. The place was moderately busy, but we were seated immediately. Inside was cool and relaxed. A couple of flies kept buzzing around, but I suppose they can't help it. As soon as the doors open a couple jump in.

The outside patio is beautiful and calm. Our server was amazing. My burger was cooked perfectly and very juicy.

Made reservations at 1:30, got there early to check in and was told 3 times our table would be ready and finally after 20 minutes the manager was standing there and said we would have to wait another 10 minutes due to waiting for large party to leave. Why is it that poor planning by management results in customer waiting for 30 minutes and provided misleading information in the beginning? What is the point of making reservations? It would have been better if they told us upfront there was a problem. The manager was also not apologetic at all. I would not go back again and take my business elsewhere where customers are treated better and valued.

Stopped in for a quick snack. My daughter and I checked in and was asked if we had a preference for seating. I love we were given options. We chose a booth and didn't wait long to be seated. It was t too busy. The waitress was nice and greeted us shortly after. We put in our order immediately. After waiting 20 minutes for our food the waitress informed us she put in the wrong order. Instead of chicken nachos she put in chicken quesadillas. Of course that was very disappointing after waiting. She apologized and the manager comp'd the meal. He also rushed the correct order out. The restaurant is always clean and lively.

The food was good but service was very slow and Food took a long time to get to the table. The waiter Harley checked on us and let us know the food was taking longer than usual.. Got smoked barbecue burger, bacon with onions. It was kind of dry if you like it that way, but I prefer with a lot of sauce they gave me only one sauce.. It took some time to get more because they didn't come to the table a lot to check on us. My girl got gumballs. Felt that the food shouldn't have taken that long. We waited for our food for almost 30 to 45 minutes. No one came to our table to let us know it was gonna take longer. I seen some of the waiters standing at the end of the tables so I was thinking they could've came to our table or other tables to check on people.. even the people next to us were waiting a long time and got the order wrong as well. When we ask to go box and for the bead to go in are to go bag. They didn't add to are to go bag. I hope next time we come it better service.

This was my first time at this location but I am very familiar with the Cheesecake Factory. I love that this location offers indoor and outdoor dining. We were sat outside but noticed that the heaters were on even though it was really warm outside. We went back to the hostess stand to ask if they could be turned off and they were turned off within a matter of minutes. This made our dining experience much more pleasant. One of our bread plates didn't look like it had been cleaned very well but we didn't say anything since I can't have the bread at this time so we only needed the one plate. If you have not looked at the soda prices lately I encourage you to do so before ordering one. We haven't looked at the soda prices in a while and we were shocked to see $5.50 on our bill for a Coke. Of course this was our fault for not checking and not the fault of CF but still, I cannot remember it being that expensive before. For our meals I had the chicken quesadilla and my husband had a pasta. It did not take a long time to get our food and everything tasted nice. We look forward to returning to this location again.

Decided to have dinner here yesterday on a whim but also to celebrate some great news I got regarding student loans!! Didn't catch our waitress' name since she didn't introduce herself and I forgot to ask but she was quite lovely! She was a bit older and African American. She made sure to check on us constantly and was great at refilling drinks!! We sat down immediately and ordered our drinks and entrees in a timely manner. Got the Farfalle with Chicken and Roasted Garlic, Chicken Madeira and Steak Diane, and enjoyed some fresh strawberry cheesecake along with the tuxedo cheesecake. Food was fantastic and service was even better. They somehow change their menu at the most random times, whenever we want a certain item, it's gone. Luckily my farfalle garlic pasta was still available and I hope it stays that way! Their passion fruit iced tea is always a must. The strawberry and tuxedo cheesecake were great eating together! The only complaint was that the photo of the Chicken Madeira and Steak Diane looked WAY bigger than the tiny pieces we received. We also wanted medium rare but the steak was cooked a little too under for our liking. Overall it was all still good but that particular dish could've been better. IG: @ammysalamii

For me, dining at any Cheesecake Factory is never a bad experience. It's a solid American chain restaurant with such a big menu and the food is pretty consistent. They have some great happy hour deals and daily lunch specials. I love going to the Cheesecake Factory.

This is one of my favorite locations my family and I frequent. Today we went to celebrate my cousins birthday and decided to try their brunch. The service is always great and we never have to wait because I always make a reservation. Always seated comfortably when we have a large group. Even though the flow of the restaurant is fast paced we always manage to have great service Hugo was our server today and he was so attentive, patient and kind. He is great at his job. I decided to try share the French toast and my meal was the new tacos dorados and eggs. DELICIOUS!! Will definitely order that again.

please please please if anyone knows who the host is who works saturdays @ 6 pm lmk anyways great service great food great vibes!

Today while eating lunch with my family at the Cheesecake Factory and had a mixed experience. While Zach and Stephanie were excellent, my overall lunch was marred by several service errors. Unfortunately, our actual server, whose name I don't know, seemed overwhelmed. For instance, my daughter's slider order arrived only after we had finished our meals and, to add to that, it came without the cheese she had requested. Additionally, there were a few frustrating moments: my waitress accidentally spilled creamer on our table and simply walked away, and one of our salads was served with the wrong protein. We also had to cancel my wife's side salad because it was forgotten. There were some other minor oversights as well, like plates not being cleared promptly. That said, I don't want to be overly negative, as this was our first experience like this at this location. Typically, the service is good, and I truly appreciate the efforts of Zach (one of the other servers) and the manager, Stephanie, who took the time to constantly check in on us. I hope this feedback helps improve future visits, as we do enjoy dining here. Especially because of people like Zach and Stephanie.. No restaurant experience is going to be perfect, but it is good to eat at a place that has people who care.

Order was placed on the app and wasn't on time. Salads were almost $30 and where's my chicken?!! The crab dip I don't think had crab in it ... it was good but no crab taste My friend said Cobb salad was okay. Customer service sucked but it is what it is...

I went to dinner with my mom, and Samantha was our server. She was really hot and cold the whole time. I tried to use my rewards, which expire in a few days, but she told me I couldn't use both the free cheesecake and the $10 off at the same time. It honestly felt like she was annoyed that I even asked. When I asked if I could write down my rewards number, she said, "We can take care of that at the end," even though we were already done eating. The whole experience just felt off. I got the impression she didn't think we were going to tip or something--just an odd vibe. Then she mentioned she's been working there for 20 years, which surprised me because she never once checked on us after taking our order. No "How's everything?"--nothing. She just took the order and later dropped off the check. So much for 20 years of experience.

After visiting this restaurant last week I was very disappointed. Lock of flavors quality not good enough. I would not recommend this to anyone

I placed a to-go order, they forgot not one but 2 items in my order, . They gave me a big bag with several containers, I assumed everything was there but when I got home I realized those items were missing. Instead, I had a whole container with black beans that I never ordered. I called and they said they would email me a gift card in return but never did. Called back a couple days later, same story never got a gift card. Never going to any of their restaurants again

Avoid at all costs! My friend had a reservation for four of us at 7pm on a Saturday night and we didn't get seated until I know they're just and it's Sat night but then why take reservations if we had it wait a half an hour??? The waiting area was also really busy with everyone on top of each other. We had to go up twice to make sure we were still on the list. No thanks. There are plenty of other restaurants in the mall that are nicer to go to.

Happy to say service is awesome!!! I ordered my favorite dish, Shrimp Scampi and it is still delicious!! The portion size is still good, I suppose...I was still full after finishing my meal(lol)!! I was trying to compare the portions by looking at my past pictures. Just in case if you don't know, they have website now where you can sign up, and you can make reservations! Back in the day, they never did. I think it started back in 2023. Oh! Not sure if it's my imagination, but I think their menu has gotten smaller though...it's not bad or good, just an observation. But I still love their food and the service has continued to be awesome. That makes me happy.