The Cheesecake Factory

The Cheesecake Factory I’ll say this straight up: this place is a machine. Always has been, always will be. Woodland Hills Cheesecake Factory is one of those rare spots where consistency actually exists — and in LA, that’s already luxury. First of all, the vibe. Busy? Always. Loud? Yep. Full of people? 100%. And that’s exactly how you know it’s doing something right. If a restaurant is half-empty in LA, I already don’t trust it. This place is alive — dates, families, business people pretending not to check emails, couples arguing quietly over which cheesecake to get (spoiler: you’re getting two). It feels upscale without being stuck-up, fancy without being annoying. Perfect balance for someone with high-end taste but zero patience for nonsense. Food — come on. It’s Cheesecake Factory. You already know. Massive menu, ridiculous portions, and somehow they still manage to deliver solid quality every time. Doesn’t matter if I’m in the mood for steak, pasta, chicken, or something “light” that still shows up looking like it could feed a small village — it hits. Every. Single. Time. This is why I treat it more like a proper dinner spot, not some casual lunch experiment. You come here hungry, you leave happy, slightly overfed, and without regrets. Customer service deserves credit too. Staff is actually cute and professional — friendly without being fake, attentive without hovering like a drone. They move fast, they know the menu, and they don’t look like they hate their lives, which is rare and appreciated. Even when the place is packed (which it always is), they keep it together. Respect. Environment-wise, it’s polished. Big ceilings, clean layout, classy lighting — fancy enough to satisfy my luxury appetite but still relaxed enough that I don’t feel like I need to whisper or wear a tux. I can show up looking sharp, order confidently, and enjoy my food like a civilized human being. And yes… the cheesecake. Dangerous. Absolutely dangerous. You don’t “finish dinner” here — you survive it and then reward yourself with dessert that could easily ruin all future desserts at other places. Bottom line: this Woodland Hills location is reliable, lively, upscale, and delivers exactly what it promises. No weird experiments, no disappointments, no drama. Just good food, good energy, and a place that knows what it is and owns it. If I’m choosing a spot where I know I’ll eat well, feel good, and leave satisfied every time — this is it. Celine approved. 🥂🍰

The Cheesecake Factory Topanga delivers exactly what it promises: generous portions, massive menu variety, and, of course, the spectacular cheesecakes. It’s a reliable choice for big groups or when you need guaranteed choices. While the atmosphere can get busy and loud, and food quality might occasionally dip under heavy pressure, the convenience and the promise of a delicious slice of cheesecake make it a consistent Valley favorite. Must-Try: The Avocado Eggrolls and any of their 50+ cheesecakes. 📌📌Make a reservation or try visiting during off-peak hours for the best experience.

The shrimp and chicken gumbo was really sweet tonight! 1/25/2026 Now my stomach hurts so bad!!! and the manager Howard did not compensate me, even though he knew that this dish was being made this way. He even said the cook was not making it right and he had a few other customers that complained, but since I ordered through DoorDash, he said I had to go through DoorDash…DoorDash did not give me a refund so I’m just upset because this is my local cheesecake factory, and I usually never have problems with them, but tonight it was not a good service…what if I was a diabetic?!! and you guys are putting all this sugar in a seafood dish…shrimp and chicken gumbo should not taste sweet like molasses/ syrup

Celebrating Valentine's Day here after watching a movie turned out to be a disappointment! We came here for dinner and ordered calamari, salmon with herbs and mashed potatoes, a strawberry spritz cocktail, and chicken Belagio, which is my favorite. I had intended to order the Louisiana chicken pasta, but the server informed us that it was from the old menu and is no longer available! Why wouldn’t they update their menu if they no longer serve this dish? I ended up ordering chicken Belagio, which I usually enjoy at the Cheesecake Factory, but it was a letdown and quite unappetizing. To my horror, I discovered a piece of paper (likely parchment paper!) while chewing, which was utterly disgusting. I showed it to the server, who exclaimed 'Eewww!' quite loudly and informed her manager. The manager was very apologetic and offered to let me choose something else, but I was too apprehensive to try anything new since I had already lost my appetite. They did not charge us for the dish, but I had hoped they might offer to deduct the cost of another item we ordered since we did not request a replacement. It was a busy day, and I understand that mistakes can happen, but given the amount we paid, I expected a higher standard of cleanliness and organization from them. I will not be returning to this establishment as it feels like a waste of money, especially considering the tip.

The Jamaican black pepper shrimp combo is always a fantastic option. I highly enjoy that for it's sauciness and delicious Caribbean flavours. Godiva cheesecake and Key lime pie are the best hands down

Im only giving 5stars!! Because of Nicole's 5star customer service! I feel like customer service has been going down hill and the manager Nicole reminded me that its not! I went to visit my friend on her lunch break. Mind you we told the receptionist and server that we are on a lunch break. Wherever we can get serviced a little faster would be awesome. We only have 40mins. All we got was an appetizer and a salad. Server forgot which size salad we ordered then we never received salad till we had to leave. Nicole saved the whole experience! She did such an amazing job making sure our experience wasn't ruined. I will be coming back only because of her. Customer service really goes a long way. And she nailed it!! Cheesecake factory needs to give that beautiful kind woman a raise or bonus! Thank you Nicole!

We absolutely LOVE The Cheesecake Factory! It's one of our go to spots for a nice meal, and honestly, it never disappoints. The food is always fresh and flavorful, and the portions are huge. You definitely get your money’s worth. The menu is massive, which we love because there’s literally something for everyone. Whether you’re in the mood for pasta, burgers, salads, seafood, or comfort food, they’ve got it all. You could come here ten times and still not try everything! But let’s be real the star of the show is the cheesecake. Their cheesecake is absolutely next level. There are so many flavors to choose from, and each one is rich, creamy, and just the perfect treat to end your meal. We always try a different one, and they’ve all been amazing. Most plates run around $15 and up, but considering the portion sizes and quality, it’s totally worth it. We love coming here for date nights, family dinners, or just when we want to treat ourselves. Highly recommend! I got the Chinese chicken salad and the red velvet cheesecake 😋

Where do I start ok I’m a regular customer at Cheesecake Factory restaurants. This location I’m new to first time eating here along with my friend who lives near by. We decided to sit at the bar as it was very crowded. I ordered my drink first margarita on the rocks which taste like water and lemon juice, went to the bathroom it was disgusting and no tissue in each stall, I always order the sirloin steak menu with loaded potatoes and vegetables look at what the bought to me and said this was steak I have never in my life had steak on my plate looking like this and cut up like this I’m extremely upset , I question the cook and the bartender and they told me it is steak I showed this picture to all my family and friends and everyone said girl I would’ve sent that back because steak do not look like that, I also posted a picture of my home cook food and look at my steak on my plate !! I will never eat here again paid my money for crop

I went in last week on my lunch break. Was pressed for time I had mentioned it to our waiter Thank goodness for Nicole she made sure i got a sales after my shift her service is over the top amazing hospitality she is the best Nicole is the best.

We had reservations for John R. for 6:00pm, Saturday, Jan 17, 2026. We arrived at 5:50 pm and checked in. We waiting until 6:05pm and checked with the Host, inquiring what was taking so long. The Host forgot about our reservations and replied quickly that we were next. A few minutes later while getting seated, I requested the assist Host to ask the shift manager to stop by to handle a concern. No shift manager showed up at our table... We were served by a back-up server because our assigned server was on break. The back-up server brought us our beverages and took our dinner selection. After about 15 minutes, our assigned server Sohni C. informed us that she would finish the service for our table. The meals were brought to our tables with the following exceptions: John's Chicken Pasta was missing and Sohni C. explained she was not aware that this order belonged to us and was under the warmer lamp. My order for the Bacon-Bacon Cheeseburger was suppose to be medium but, the order was served as Rare. At the end of the meal, we had to flagged Sohni C twice to provide 4 each take-home containers. Although, this location seemed overwhelmed with customers, the service team seemed overwhelmed in its execution of its service when compared to other Cheesecake locations. TVR: 80000008000 IAD: 0601120321A00 TST: 6800 ARC: Z3

I'm a pretty big fan of Cheesecake Factory, so any chance I get to visit one, I'm usually pretty pumped to get my usual chicken fettuccine and sun dried tomatoes! However, I've been craving different things lately and realized they actually have some pretty good options available to the Cheesecake Factory consumer that I'd like to share with you. First off, let's talk about how every Cheesecake Factory looks great and is always very clean and elegant looking. I don't think I've been to one yet that doesn't look like you're in Caesars Palace. The hosts are always very friendly and the service is usually good. However, this Cheesecake Factory was solid with everything except or waiter was a little too short with us. He was a little too quick to run off and grab us what we wanted before we could finish saying everything we wanted which made extra trips for him. My wife actually told him that he was a little too quick and should relax and let her finish saying what she wanted before he ran off. He understood and was cool about it (we actually gave him a very nice tip). Anyway, I've had everything from breakfast items, to gumbo, to the skinnylicious menu but some of the food options we had that night were the kids pasta and chicken strips and fries. My wife got the bbq bacon burger, which was amazing! And I ordered the lemon and garlic shrimp with fettuccine. Overall, everything was delicious and I'm a fan of this Cheesecake Factory located in the mall. We sat outside to be seated quicker and it was just as comfortable as being inside due to them having heating lamps at every table. OOOO 4 out of 5 Afros

Came here on probably one of the wildest days to go to a mall and honestly had a pretty great time. Hadn't been to a Cheesecake Factory for years and had pretty low expectations but we were all very satisfied with the food and service. One thing that's changed here for the better is that you're now able to make a reservation online which is really a game changer for trying to make a movie or not be stuck around waiting for a table on a crazy day. The ambience hasn't likely changed in forever and still feels like a dimly lit Las Vegas buffet but that's kinda the charm. The service was decent and friendly, though short, which given the dinner rush was certainly understandable, though I would've preferred not to feel like each interaction was in passing. The food was actually spot on for what we were hoping for, the portion sizes are as laughably large as I remember, and the food was well prepared and came out pretty quickly, though the jambalaya took a few minutes extra. The cocktails we ordered were tasty and helped ease us through a large family holiday dinner with grace. I ordered the Chicken Katsu bowl which was exactly what I was hoping for - light rice bowl, tastefully seasoned and sauced, with a lightly breaded katsu crunch, in a very respectable portion. Would definitely come back here and try one of the countless items on the menu, or the various permutations of the same item (I see you Salmon), and surely leave with a fully belly and a happy memory.

Jennifer, you were great! You are personable and helpful. I wish I could've gotten two cheesecake slices, but alas I am only one Camille with one stomach. Make sure to sign up for their rewards program so you can get random offers like a free slice of cheesecake, half off cheesecake, and $10 off. Took off one star because recently there has been an uptick in crime near this end of the mall. This isn't CF's fault at all but just something to be aware of. A couple of times the parking lot near here has some, ahem, activity.

Cheesecake Factory has always been our go to for lunch as they have great lunch specials that's just right for our budget and comes in huge portions. Parking here however is horrendous! We love their fish and chips, burgers, pasta and my fave, their shrimp scampi. Service is good depends in the time of day and they give you that basket of soft bread, yummmmmm sooo good especially the brown one, I forgot what's it called, pumpernickel? My mom enjoyed her burger as you can tell from her picture and my dad didn't wanna share his fish and chips lol and his cheesecake. My girlfriends and I also come here for a quick get together.

I tried a couple of dishes off the special menu. As my amazing server Cody had explained, they try out new dishes and see how they do to replace and/or add to the huge menu selection. It's nice they are trying to keep things new and fresh. First I STARTED with pumpkin cheesecake. I want to enjoy and savor it now. I don't want to take it home to eat later. Then the chicken and biscuits for appetizer. I loved the subtle heat from the hot honey butter. Mixed with the biscuit and sausage gravy, it was a perfect blend for me. My entree which I only took a bite of because I was full from my cheesecake and chicken and biscuits, orange cauliflower bowl. The one bite was delicious. I hope it makes it to the menu. Our server Cody was absolutely amazing. Super friendly, funny and no judgement when I wanted my cheesecake first. LOL. Pro tip. Sign up for Rewards. Make a reservation and eat EARLY! We got there at 5:30pm. By the time we left there was about 20 people waiting for tables. The restaurant always looks aesthetically pleasing. Lighting is a little dim but it was a nice vibe.

Today's Service (Laura P and Sahvanna)was Fantastic!! We haven't been here in awhile but we loved the service, perfect person doing the training!! She was wonderful in making sure we have fresh bread and filled our water and checking. Food was delish too! We came before dinner time, so my hubby ordered from lunch menu section.

We had a lovely debate this afternoon deciding where to go for lunch with my family, and The Cheesecake Factory ended up being the winner! It's been quite a while since my last visit, but I must admit that the food was delicious. The customer service was exceptional as well. I opted for the bacon bacon cheeseburger, and it was absolutely fantastic. I highly recommend it definitely deserving of five stars.

Love Cheesecake Factory. This location at Westfield Topanga is usually busy. Especially when trying to find parking. I dislike finding parking here smh lol. They have indoor & outdoor seating. Patio seating is great during the evenings, when it's not blazing hot. Unpredictable vibes here. Last visit was chill. Service was okay. Since it was dinner, the servers seemed to be scrambling around. And since you're outdoors, sometimes they forget to grab a few things. Can't go wrong with the Avocado Eggrolls to start. We enjoyed our food for dinner. But we didn't care for the loud & obnoxious teens sitting at the table next to us.

Cheesecake Factory inside the Topanga Mall. Great place to go before or after a movie. The service is great. If you tell them you're seeing a movie they provide quick service. The hot fudge sundae was delicious and tasty. Truly satisfying! Recommend making reservations they will get you dotted right away. Give this place a try. You will love it! Very busy restaurant. It's slightly loud but you can still have a conversation.

My aunt and I stopped here for a small lunch and we had a great experience with our server, Dar. He brought out fresh white and brown bread for us and was super helpful and guided our ordering process. We got the poke nachos and miso salmon, both delicious. Nachos could use more tuna tho. We came during lunch specials time, so we got decent prices too.

We came by the day before Mother's Day so it was busy and parking was crazy. You can get parking on the other side of the mall in the parking structure. We ordered the fried mac n cheese appetizer which comes with 4 pieces. Not bad. Crumbly and slightly crunchy on the outside with mac n cheese inside. I also ordered the Louisiana Chicken pasta. Pretty good. A bit of sweetness and the chicken was breaded and tender. We did have to ask for another set of utensils for most of us. I understand it was busy but whomever was washing might been in too much of a hurry. Staff was nice though. Thank you!

NOT THE SAME CHEESECAKE FACTORY! A group of friends and I came in to celebrate a belated birthday dinner-much has changed since the last time I visited this establishment. Although our server was nice and welcoming he did for my Pellegrino. After placing our food order and receiving our food all but one of us was satisfied with their meal. Fettuccine Alfredo was not that great, taste just wasn't there, Shrimp Scampi was just okay - I ended up ordering a side salad (not pictured) because the plate was too lemony for my taste) and the only winner for the night was the Lemon Garlic Shrimp Pasta from the birthday girl. So in all honesty with the menu prices being so high and the food quality not as it was before, I don't think I'll be visiting this place again.

Went here for family dinner a few night ago. We haven't been in years, and would say the food quality has gone down hill. Portions are still big. Price has definitely gone up. Service was good until our server went on break. Lucky we were done before a big party sat near us. I think we will just stick to getting a slice of cheese cake once a year.

I ordered my go to chicken and shrimp bang bang I think that's the name but it's sooo good and we also ordered the Jambalaya it's another great dish full of flavor. Service was cool and for a Saturday afternoon I was seated in an inside booth in under 10 minutes! I will totally go back

I highly recommend cheesecake factory weekend, brunch, which ends at 2 o'clock. But then again I am biased towards a really good brunch. I also love a good breakfast for dinner. When I saw that kimchi fried rice on the menu, I was hooked right away. I love a good kimchi fried rice with a couple of fried eggs on top. I was looking forward to trying the pork belly, and I would say that's the only downfall to this dish. It was really too sweet other than that it was cooked well. I decided to go with the pokey nacho appetizer platter. And I have to say that the competition is still better with the corn chips, but when it came out with the fried wonton as a chip, I thought oh that's pretty interesting. Honestly execution on the chip doesn't work as well, being a fried wonton wrapper as a corn chip. I found picking it up without falling apart into my lap was kind of a challenge, And a couple pieces that I brought home did not last. They turned to a soggy mush. The street corn was probably the highlight of the meal. It was so good. In fact, I made another order to go so I can enjoy some more at home later. I'm happy to see cheesecake factory, keeping the good faithful dishes on the menu and then mixing it up. Sometimes this menu can be overwhelming with so many pages, especially when I find more than one thing that I wanna get, it makes deciding really hard. But that's what makes cheesecake factory such a great place to come and visit And enjoy a meal.

Their menu is so extensive, I think they don't really focus on the flavors. I actually stopped coming to Cheesecake Factory, and I recently went back, thinking maybe it's better this time around, but no, I got the Diane steak, and it lacked flavor. It tasted a lot of pepper. Their chicken Alfredo pasta had zero flavor. Cheesecakes are good, though.

We met a couple of friends for dinner,made reservations beforehand and were seated immediately. The restaurant is a building that is in a mall area and while you walk in the front door outside the mall you can leave through another door and be inside a large mall. My wife and ordered a vegan cobb salad and a Skinny Turkey Burger, both of which were good with an ice tea and lemonade to drink. Amanda was a good server and made sure all was good. We've been to a few Cheesecake Factory's and would come back here if we were out in the west valley.

Food is solid and the menu has a ton of options. The cocktail list is great -- honestly, I'd recommend this place for takeout or DoorDash any day. But dining in on a weekend? Absolutely not. It's loud as hell. The manager was useless -- we sat there getting our ears blasted for about 15 minutes while a staff member was juicing lemons with a broken juicer that made nonstop screeching noises just a few steps from our table. They finally stopped the damn thing, but only after I complained and got upset. It should've never gone on that long. Great for pickup, terrible for a relaxed dine-in experience. Avoid weekends unless you enjoy leaving with a headache.

We had really good service today by Ariel. She was very good at remembering what I asked for. The place was a little slow in getting our entrees to us but they were very nice. There was an incident where I got splashed by something wet and the manager came over to see if there was anything she could do. We didn't really find the source but I suspect it may be the person in the table beside me. The food was delicious with the exception of my soup. It was supposed to be chicken mushroom. Lots of chicken and very creamy. I didn't care for the red peppers taking over the flavor. Also surprised to see artichokes but I like them so it was fine. I received my birthday dessert and ordered an Ultimate Red Velvet Cake Cheesecake. It was good and cheesecake-y I'm not a cheesecake fan so next time I'll stick with the tiramisu. Place is a bit crowded and noisy. I could use a little more quiet but this place is really popular so I'm not going to find that here LOL

Had a great time at Cheesecake Factory! Ariel was so nice and friendly, we really enjoyed it. The veggie burger was so good .. Love their Margaritas cocktails:)

I will never return to this specific Cheesecake Factory location due to how an incident which involved my face being burned was handled. I came in the evening of 1/4/26 a little after 4 PM to enjoy a meal with my son. The hostesses were pleasant, and our server was excellent and attentive. Unfortunately, the experience took a turn for the worse once our food arrived. My son ordered a Margherita pizza and offered me a bite. The pizza was extremely hot--so hot that I had to immediately spit it out. When I did so, some of the cheese landed on my lip and flipped onto my chin, causing a burn that blistered and peeled. At first, I thought it was food on my face, but when I went to the restroom, I saw visible redness and damaged skin. I informed our server, who handled the situation professionally and immediately got a manager. The first manager (didn't even give us his name but he's short, bald, with a beard) showed no empathy, did not apologize, and dismissed the situation by repeatedly stating that "pizza is hot" --which didn't address the fact that I had sustained a facial burn. He even condescendingly asked whether I needed medical attention rather than expressing concern. I asked to speak to another manager. The second manager, Damien R., responded in a similarly dismissive manner, repeating the same comments about pizza temperature and explaining how their ovens works. I requested to complete an incident report, which he provided, but his demeanor remained indifferent. At no point did either manager appear concerned about my injury and were more focused on the temperature of the pizza when it is served. My son, who works in the restaurant industry, was appalled by the lack of professionalism and attempted to advocate on my behalf. Only after that did we receive a small discount. Later, when we were attempting to pay, Damien returned with burn cream and a belated apology that felt more like an insincere reaction to being called out for his inability to handle the situation appropriately. When I expressed frustration, he told me I could not speak to him that way, walked off laughing, and left us standing there without processing our bill. Eventually, an assistant general manager named Howard came over. He was the only one who showed genuine concern, apologized appropriately, and handled the situation with professionalism. He ultimately comped our meal, which was appreciated--but it should never have taken this long or escalated this far. This was a minor incident that became a major issue solely due to poor management response. A facial burn should be taken seriously, and empathy should not be this hard to find especially as a PAYING CUSTOMER. These managers' behavior is unacceptable and risks losing customers--or worse. Do better.

Wednesday night for a slice of cheese cake to go which never happened. I walked in after dinner next door hoping for something sweet to take home. The dessert counter is right behind the check in hostess counter. There was one guy in-front of me and a lady behind the counter. Not once did she acknowledge us the whole time while waiting. I assuming she was getting orders but the whole time we were just standing there waiting for some service. After about a 5/10 minutes of not being noticed, I just left. Not once did she even gave us attention even just to say I'll be right with you. It didn't seem that busy but I could be wrong. I was hoping for something sweet but it wasn't from here tonight.

Always a great meal at the Cheesecake Factory. Sat within 15 mins and started off our meal with a Cosmo, a pineapple mule, stuffed mushrooms, and loads of brown bread. The mushrooms are a new favorite and the pineapple mule is always my go to. For mains we ordered our usual shrimp scampi and Cajun jambalaya - delicious as always. And enough for leftovers. Also order some cheesecake to go for a late night dessert. Cheesecake Factory always hits the spot. I always want to try new dishes but my favorites are too good to stray. Maybe one day!

The Cheesecake Factory - Sherman Oaks & Topanga Sherman Oaks: 8/10 Topanga: 9-10/10 The Cheesecake Factory is hands-down my favorite restaurant in the nation . I travel a lot for work and no matter where I am, I can count on them for a great meal -- but the Sherman Oaks and Topanga locations hold a special place in my heart. Their dishes are consistently amazing, but my all-time favorite combo is the Chicken Madeira with Steak Diane -- it's the perfect indulgence. And then there's the cheesecake ... I've tried every single one they offer, but the Banana Cream Cheesecake has my heart. I go here for my birthday every single year, without fail. Their Very Cherry Ghirardelli, Banana Cream Cheesecake, and surprisingly, their Carrot Cake (which I never thought I'd love this much) are absolute standouts. For savory dishes, you can't go wrong with the Da Vinci Pasta, Jambalaya, and Louisiana Chicken Pasta -- all bursting with flavor and cooked perfectly every time. If I'm ordering delivery, the quality can be a little hit or miss, so I prefer to dine in and enjoy the atmosphere. Service at both locations is friendly and efficient, but the Topanga spot edges out for overall vibe and presentation . Bottom line: Whether I'm celebrating, traveling, or just craving comfort food, The Cheesecake Factory is my go-to . Amazing food, decadent desserts, and a menu so big it's impossible to get bored. Must-Order Favorites: * Chicken Madeira with Steak Diane * Banana Cream Cheesecake * Very Cherry Ghirardelli Cheesecake * Carrot Cake * Da Vinci Pasta * Jambalaya * Louisiana Chicken Pasta

This place is terrible!! What happened to this restaurant? Used to be somewhat ok. Service is very poor. Hard to understand the wait staff. I ordered the Shepherds pie and all I got was slop covered with mashed potatoes potato's. I wouldn't feed this meal to a rat.... Don't think I'm coming back anytime soon. The ground beef was a crumbled hamburger they most likely had lying around. It was gross!

You cannot go wrong with any choices from the menu. However, a few favorites do stand out. The beet salad is a great start and for my main dish, I always opt for chicken lettuce wraps. My husband always chooses the chicken Romano. Whatever you get will be worth every bite. The ambience however ... well it's too loud ... good if no one's talking. The service, I would rate as a 3 out of 5 especially during their peak hours.

The food was so good and I got seated very quickly. I really enjoyed the entirety of my experience as i had received the food quite quick. I got the Evelyn's favorite and my server was amazing !!!

Topanga Chessecake Factory is a nice place for dinner or to have a drink or desert like our hot fudge Sunday. The service very good and the restaurant is trendy.

The first Cheesecake Factory that I have seen moving to the SF Valley way back. It was the old one and it was okay. Fast forward with the revamp and it made the restaurant look more modern and fancy. Love it. I have been here with my SO a few times. Either after coming from the movies or just because. We usually order from the Lunch Specials which is served from 11 to 5pm. They are worth it and the portions are generous. All are recommended too. Food ordered so far: Famous Factory Meatloaf Miso Salmon Chicken Piccata Crusted Chicken Romano Spicy Chicken Chipotle Pasta Stuffed Mushroom (Appetizer) Food comes out pretty fast even if they're busy. Sometimes the food is not piping hot but not cold to touch which is acceptable. Servers checked you often and make sure to top your water glass right away. Reservation is recommended at times but so far whenever we came, we were always seated right away. *Join the rewards app to receive a free slice of Cheesecake on your special day. Bon Appétit!!!

TERRIBLE SERVICE, WOW! Called the manager the day after to complain, he assured me a refund and agreed that the service I received was not okay. I've called twice, was told I would receive a refund from the kind manager, "Evan" and still haven't received anything. Step it up Cheesecake, you've been around for some time because your product is delicious, don't let the sad unprofessional moral of your staff bring you down, I expect better and know you can do better. We celebrated a Birthday, very disappointed.

So we've gone to other Cheesecake Factories before, sometimes with a bit of a waiting time, but this one is probably the worst we've gone to. When we first checked in, the lady said about 20mins. That was completely blown out of the water with an almost 1.5hr wait. Sure, we probably should've left after the 20 went by, but I never realized so that was my bad. The food was fine, never had a problem with it. Our server was also so great and attentive, despite taking care of a big birthday table that had about 20+ people. Just that wait time was so not worth it. I know next time to pivot and go somewhere else.

The food is good! The mozzarella squares are bomb, the pasta and burgers are super yummy, and of course, who can forget that amazing bread? The cheesecake is always on point too. Service is whatever, but the best spot to sit is definitely outside perfect vibe for enjoying your meal!

I just really wanted to make a review of my server tonight and his outstanding service. His name was Cody and he made it a very memorable night for me. Today was my birthday and celebrating it this year has been extremely difficult. My father passed away in October and so this was my very first birthday without both my parents alive. This weekend also happens to be my Dad's memorial service, so that made this birthday very difficult as well. Friends of mine came in from Florida for my Dad's memorial service, so they joined me and my sister to Cheesecake Factory to celebrate my birthday. Entering in I was starting to feel a bit better about myself with good friends, so I did my old fun thing at the front and gave the name Darth Vader at the front. The receptionist smiled and loved it. And when they called our name, and we came up to our table, Cody greeted us with a present smile and energy. He loved that I was calling myself Darth Vader and we started to chat in Star Wars lingo. I showed him my picture dressed as Darth Vader and even my life size Yoda. This is exactly what I needed. I am sure he didn't know how much it was really helping me cope with the passing of my father and being my first birthday without him. But he did his good service because I truly see he enjoys making people happy. He was an excellent server, didn't make a single mistake. He was very helpful with the menu and drinks and he kept coming back asking us if we were doing good. When we were done, he brought a cup of pudding with a candle and lead a Happy Birthday with my sister and friends. It really at that point made me feel good. I have not felt this good in months since before my Dad passed. Cody is not only a good server, but he is a good guy. He enjoys what he does and he enjoys making people feel good and happy. Cheesecake Factory in Canoga Park has a real winner on their hands with an outstanding guy like Cody. I would give him more than five stars if Yelped allowed it. I had exactly what the doctor ordered to make a memorable birthday for me.

This place is ALWAYS packed and hard to find parking. It's a great location in the mall. They have a huge menu with options for everyone. Obviously their cheesecake display is right when you walk in and makes you want some. The lighting is on the lower side and they have nice booth and tables seating options. If you can, make a reservation in advance or maybe ask to sit in the bar area. I've spotted celebrities at this location! Join their rewards program for a free slice of cheesecake on your birthday!

Stopped in to grab a quick bite since in the area shopping. Wait time was about 15 minutes not too bad. inside was busy but very & nice calm environment with lights dimmed inside. Waitress came to ask about drinks, but seemed very much in a hurry. We sat there to look at the menu and she came multiple times like she was very rushed or trying to get us to order and quickly out. Ordered cheeseburger spring rolls for appetizer. Those were delicious tasted just like a cheeseburger, but in a spring roll wrap. Ordered spicy chipotle chicken as an entrée but restaurant was out of penne pasta so it was replaced with angel hair, which was actually great tasting with the perfect amount of sauce along with the chicken and veggies. Also ordered a little house salad with vinaigrette dressing, which was the perfect portion. Food was served hot like it was freshly made. The bread was also served warm with butter, which is always a very nice treat. Love that their bread is brought to the table warm and soft.

Cheesecake is my favorite place to eat. The Chicken Pizza with spaghetti is enough to share. Love the cheesecake for dessert too.

I love the Cheesecake Factory and am a member of their club promotions. Well today, I earned my free cheesecake after ordering a take-out lunch for the wife and me. The take-out counter guy was new, so it was a bit difficult taking my order. All-in-all, a good experience, but take-out is not for me...

The only reason I'm giving this review two stars is because the food still tasted great regardless of if it was cold. I placed an order this afternoon for a miso salmon, slice of original cheesecake and crab artichoke dip. The order totaled roughly $77 and change. The order was put in for curbside pick up. I went through the process on the phone to put in what car I'm in, what color it is and checked in when I arrived. I pulled up into space two and waited for my food to come out to my car. Previously, I had placed an order with the Thousand Oaks location for curbside pick up and had no problem with them bringing me my order on time. I waited 10 minutes at Topanga today and nobody came out. I went in to the desk and I was directed to takeout behind them where my order was then handed to me. Not only was the salmon and rice cold, but the to go container for the miso glaze was not closed and promptly spilled everywhere in my kitchen when I got home and opened the container. For nearly $80 worth of food I was very disappointed with the service today and that there was no communication on the restaurants part for bringing out my order and making sure it was all altogether. Really a bummer since this tends to be my first choice for my birthday dinners every year since I was a kid.

The Cheesecake Factory restaurants offer a welcoming atmosphere with a grand decor, although service and food prep can vary by location. Upon close inspection, this location looked just a bit tired and could use a tad of sprucing up (black painted walls had "chips"), and some areas did not look as clean as they could be. We were served by Jacqlyn L. today, and she was definitely on point with excellent and prompt service despite it being abuzz with patrons. Within minutes of being seated, she brought the Cheesecake Factory's signature mixed bread basket and square of butter and drinks. Given that the portions are usually large, we ordered from their Lunch Favorites menu, which is served until 5:00 p.m. We ordered their Spaghetti and Meatballs, and the Renee's Fresh Turkey Sandwich, which consists of one-half of a Fresh Turkey Sandwich, a cup of their Soup of the Day and a small green salad. Our selections arrived within 10 minutes. The portions we received were generous. The tomato and basil pasta sauce was quite spicy, as were the meatballs, which are made with beef and Italian sausage. If one doesn't like an overtly spicy sauce or meatball, I'd advise ordering a different pasta entrée. Parmesan cheese can be sprinkled per one's taste by a server. The half Turkey sandwich was OK, but it was laden with mayonnaise. Today's soup was Chicken Chowder, which was lacking in flavor, yet thankfully, it wasn't overly salted to falsify its flavor. The "small" green salad was a *huge* bed of plain lettuce greens edged with sliced flavorful tomatoes.

What was meant to be a celebratory birthday dinner turned into a health concern and a completely ruined evening. Shortly after being seated, we were served water that clearly had remnants of dirty dish water--an unacceptable and unhygienic! There was a sauce container lodged inside the cup with dirty dish water under it (see image). My husband was drinking this water! This was not only deeply unpleasant but also made us question the overall cleanliness and safety standards of this restaurant. We informed the staff, but the response we received did not reflect the seriousness of the situation. There was no urgency, no sincere apology, and no effort to make things right. This experience completely ruined what should have been a joyful birthday celebration, and I left feeling disgusted and extremely dissatisfied

I am not surprised that they have such a low rating. Service was atrocious. We had a reservation for Sunday brunch. We were seated, but then waited over 45 minutes before we had a server come and take our drink order; by the time we received our drinks, just coffee, iced teas and water, it had been over an hour. The server brought three coffees, although we had only ordered two but left the 3rd cup telling us we can just have it, later, finding out that they had added it to the bill. We were sitting on the patio, which was lovely, but then all the electronic shades were pulled down, making it rather gloomy and hot being enclosed. It took them over a half an hour before they lifted all the shades then the sun came out and was burning the backs of people sitting on the outer booths; it took them over a half hour to pull down the shade and give us some relief. Dismal management and Service. Food was good, but it was not served hot. I don't believe I've ever seen such a poor rating for any other cheesecake factory location. We will not be returning to this one.

Recently had dinner here with my family & we enjoyed our time at this CF. We were given a 30-45 min wait time & we got seated within that time frame. We were served by Felipe & it was the best service we have ever received at this CF. He was extremely kind, attentive, patient & understanding. He was very knowledgeable about the menu & explained some meals to us & made sure we had everything we needed throughout our time there. The wait time for our food was short considering we were a party of 5. Our food was delicious. We had no complaints about the food whatsoever. It was pretty noisy & packed but that's expected on a Saturday night. Overall, it was a great experience.

Came to cheesecake factory got a seat close to the bar. Seated from 8:00 pm since the bussman cleaned the table. The waiter bought stale bread and liquified butter and the food came to the table at 9:00 pm. That is how the service is nowadays Evan as the charges have gone up.

Cold Plates, Warm Memories... But Not Coming Back Here Great ambience, but slow drink service, cold entrées (twice), and inconsistent apps made for a disappointing visit. Love Cheesecake Factory, but not this location. Appetizers were mixed: my Tex-Mex rolls were yummy, but my partner's "mozzarella sticks" were giant cheese patties with way too much cheese-to-breading ratio. Entrées took 20 minutes and arrived lukewarm. My Chicken Madeira potatoes were clumpy and cold, his Korean Chicken plate was the same. Sent them back, but they came out colder. At that point, we just ate because we were starving.

I came to eat here to celebrate both my sister and I as we share a birthday. Food is good always. I never had a bad experience with the food at this location, but I had to leave a review for our server. He was not attentive at all and he would disappear for a long time before checking up on us again. I usually have great service but idk if it's because we were sitting near the restrooms or what

Cheescake factory is pretty much consistent everyone we've come. They have new options on the menu like smash burgers. All there salads and appetizers are amazing and service was great. You can tell they were busy. We were there on a weekend lunch time.

Everybody loves The Cheesecake Factory. My son and nephews chose to have lunch here today after a short shopping trip. I'm not too crazy about the quality of the food here but I do love their avocado eggrolls and the chocolate mouse cheesecake. It's heavenly. We shared a slice within the four of us My son got the cheeseburger and said it was good and my nephew enjoyed his ribeye steak that came with mashed potatoes and green beans. The service was great. Our waitress was friendly and attentive. The ambiance is always good specially when you are with your loved ones. I would say it's a great family restaurant and this location is very convenient. Right inside the mall.