The Cheesecake Factory

We had such a great experience at The Cheesecake Factory in Naperville. Our server, Corey, was amazing. He was attentive, kind, and stayed on top of my son’s allergies the entire time, which made us feel so welcomed and safe. As a parent, that means everything. The food, the service, the atmosphere — all of it was perfect. We really appreciated how seriously they took his allergies, and it gave us so much peace of mind while enjoying our meal. We’ll definitely be coming back with his safe-foods list again. Thank you, Corey, for making today such a great visit!

Had the spicy chicken pasta and nachos — both were solid, nothing mind-blowing but definitely tasty. The pasta had a good kick to it, and the nachos were generous and satisfying. Only downside: we had to wait around 20 minutes after we finished eating just to get the cheesecake. The back-of-house process seemed a bit off — definitely could be smoother. Service at the table was great — attentive and friendly. The front-of-house, on the other hand, was just okay. Not rude, but not particularly welcoming either. It’s The Cheesecake Factory, so you pretty much know what to expect — the same over-the-top décor and vibe you’ll find at any location. Still, it’s a fun spot and worth a visit if you’re in the mood for something familiar. Just be ready to drop a chunk of change for food that’s good, but not amazing. Kind of the classic Factory experience — enjoyable, but pricey for what it is.

This place is newly opened and love the ambiance. It’s cozy and quiet. We ordered our standard vegetarian items like nachos ( customised to remove the meat ) , garlic Parmesan truffle fries, fettuccine alfredo, regatoni alla vodka. Our waiter was really nice and gave the free bread service quickly. The star item was the fettuccine alfredo. It was top notch and hands down the best we had in any cheesecake factory. Kudos to the chef for serving us the best customisation we had asked for.

We went to cheese cake factory to celebrate by husband birthday we booked prior so no waiting time for us they have very nice interiors and bar located to one side . Helper jenny was the one who served us she was so sweet and welcoming with her smile and very good at suggesting good food items too.we had lot of delicious food like avocado egg rolls,garlic shrimp,mac&cheese fried pasta ball’s,chicken tenders from kids menu and finally with a delicious tiramisu birthday cake which tasted heavenly. Must try restaurant worth every penny u spend here. They have special low calorie menu too ,Do give it a try.

This was my first time at a cheesecake factory. My daughter and I were in the area and enjoyed a lovely lunch. Jordan was pur server and made the experience that much better. She opted for the kids brunch and devoured her pancakes and bacon. I stole a bite and have to agree with her they were amazing! I had the cream of chicken soup to start and a Cuban sandwich with sweet potato fries both hot and fresh and delicious! The portions are so big, I brought half my fries and half the sandwich home! However, I did promise her dessert so we split the Recees peanut butter cup cheese cake and brought more than half of that home! I also brought some keylime cheesecake home and it was so amazing as well! If you haven't been to a cheesecake factory you should really try this place!

Nice looking restaurant, although smaller sized than the usual cheesecake...service was slow from start to finish but server was very kind & polite...eggrolls platter was decent, the Thai chili shrimp was just fried shrimp some sauce drizzle and the cajum salmon was just plain disappointing with room temp mash...the complimentary mango Kellie was good - but overall, not a great experience. Side notes - restaurant upkeep was terrible, and side door constantly opening made it uncomfortable & chilly

I went here a couple weeks ago for dinner. My friends and I really enjoyed the food and could tell they've really mastered the art of a large menu (which is really hard to do). Our server was nothing short of fantastic and we could tell he really enjoys his job. My only gripe is it was a bit overpriced and it was a bit noisy. But that's part of the game with a large menu at an iconic chain. Will definitely consider here again. Great job Cheesecake Factory and welcome to Naperville!

This restaurant is new to Naperville and is already very popular. We made reservations to make sure we were able to get a table. Our server was attentive and friendly. In fact he went above and beyond considering how busy the place became at lunchtime. The food was excellent, the soup of the day was spot on and of course you can't eat here without the cheesecake. Definitely five Stars across the board.

Was in the area and decided to try out this new location. It's conveniently located on Rt 59 along with the many other new restaurants they have built in the area. One thing I really enjoyed about this location as compared to others is how much lighter the interior is. I'm used to Cheesecake Factory being so dark and dimly lit inside. This newer location has plenty of natural light, while still sticking to the traditional style of the Cheesecake Factory. The food was great as always. I love the food here and the diverse menu. For my party of two we ordered the sliders, the skinnylicious chicken sandwich, and my mother got the Renee lunch special. That included a turkey sandwich, soup, and salad. Everything was superb and filled us up quickly. The service was your standard friendly service. Our waitress was pleasant and present throughout our meal. I think this newer location will be my go to if I'm ever in the mood for the Cheesecake Factory. It's more convenient for me to come here than go to Oakbrook. I think it's a great addition to Rt 59!

Last night I went to dinner at The Cheesecake Factory with my Pilates friends. It's the typical format of this restaurant - bar area with a large indoor dining area and much more quieter outdoor patio. The noise level in this restaurant is ridiculous, as is the music they're blaring. I could hardly hear our server Taj, who was sweet and friendly - and I was the one sitting closest to him. We waited quite a bit for cocktails and wine from the bar. We had to ask where they were and Taj said the bar was very busy and there was a new bartender. I ordered something off the Skinnylicious menu . This restaurant is on my Weight Watchers app so it makes me it easy for me to choose something within my points budget. I was surprised, however, to find some things on the Skinnylicious menu to be very high in points. Don't let the word "skinny" fool you. I ended up ordering the Tuscan chicken with farro and vegetables. I asked Taj to switch out the asparagus for green beans and he said no problem. He came back a few minutes later and said there were no green beans that night but he could substitute carrots, which I did. When our dinners were finally brought to the table, there were green beans on someone's plate. I didn't appreciate that misinformation. The meat portion of my meal was generous in size, as were the carrots, however, the farro was approximately a 1/3 cup at best. At the end of the meal someone ordered the tiramisu cheesecake and I tasted it. It was delicious, but 50 points on my Weight Watchers plan. To give you an idea, I only get 23 points a day. There were some cheesecakes that were upwards of 95 points! The cheesecake here is certainly an indulgence. If I choose to come back, I would sit on the quiet patio. I missed half the conversation at our table of five people dining inside. To be honest, I don't think I would come back to dine here unless, like last night, someone chooses the place to go for dinner. It wouldn't be my choice.

Nice location along Naperville's Rte 59, rebranding the area Block 59 with a host of new restaurants and entertainment joining the area. Construction is still a nuisance be cautious. The restaurant has the traditional Cheesecake decor, which I find clean, open and inviting. Although busy, there was no wait-- on the 4th July holiday. A+ for atmosphere and service! My server was cheery and attentive. The Food lacked the same luster. I don't know how you can go wrong with the impossible burger, but they did!! On their sea of menu items (that I complain about each time I visit ANY Cheesecake Factory--just to many options for anything to be great) The impossible burgers we ordered were pink on inside. It's not even real meat, so How?! But they were. I don't wanna see any pink in my burger, meat or otherwise. Not so undercooked that we had to complain about enough that we probably won't order it again.

Came here for desert so my review is just for that. Had the coconut cheesecake & coffee. Yum. No one complained about their desert in the group. I think they are super busy but I enjoyed my desert & the ambiance. Lots of light in the seating area & a nice waiter. They have the calories listed on their cheesecake....drumroll....1400 calories for one slice of cheesecake!!!

It wasn't too busy inside, and we got seated right away for two. I ordered from the SoInnylicious menu -- the steak medallions. I got my steak medium, but I kind of wish I'd gone with medium well since a few pieces were a bit too rare for my taste. Otherwise, everything was really good and had fresh flavor. We had the brown bread before the entrées, and you can never go wrong with that. I also got a pineapple cherry limeade mocktail, which was very good. Service was great, too -- attentive and friendly. Overall, it's a solid place and definitely not bad!

This place is newly opened and love the ambiance. It's cozy and quiet. We ordered our standard vegetarian items like nachos ( customised to remove the meat ) , garlic Parmesan truffle fries, fettuccine alfredo, regatoni alla vodka. Our waiter was really nice and gave the free bread service quickly. The star item was the fettuccine alfredo. It was top notch and hands down the best we had in any cheesecake factory. Kudos to the chef for serving us the best customisation we had asked for.

Went to this location on a Monday afternoon. They is alot of parking in the shared lot, and of you oy choose carry out the parking is right in front. We had a reservation for a party of 2 but there were more than enough seats open at this time. We were greeted by the friendly host and once sat, our server introduced himself. Water and bread were brought to the table right away as we reviewed the menus. Food came out fast and the portions were rather large. We were attended to the right amount of times without ot being overbearing. We got our leftover entrees to go and as we were leaving, perhaps the manager, thanked us for coming and to have a good night.

First time at Cheesecake Factory. Restaurant was very nice, lots of space and clean. Completely full even just for lunch. Incredible (and hefty) menu! Honestly, it will take a while but tempting to try out every item on the menu! Service was impeccable: fast and efficient. Mauricio was on top of things from beginning to end! Nice portions too. And the cheesecake was out of this world!

The main course was good like usual. What was really strange was the asparagus was like 4 strings with the salmon. Never before experienced the cheap version of hard to eat since it was like strips of hair. Will think of getting salmon elsewhere. When we left seen picture of the regular thicker pieces of salmon, how can you advertise the exact opposite!? Horribly cold, the parking not the fault of Cheesecake was crazy, this was just after 11 am, early! What is it at night if the lack of parking with so many businesses. Lazy Dog which was there way before this construction nightmare unfolded can accomodate many vehicles. I wouldn't doubt that people found a parking spot but it wasn't close enough to their place of destination. Orland's Cheesecake is in a busy mall and can accommodate, So if I get a goft certificate will go there, although we are closer to Naperville. We sat at the bar, service was great! Excellent waitress, which the lack of asparagus of strings was not created by her. It's sad beyond words.

Popped in to celebrate my birthday. Grabbed a BBQ salad and some lemon cheesecake. Excellent food and service

Enjoyed visiting this newly opened Cheesecake during our trip to Chicago. Don M. was an excellent server filled with personality and expertise. Great experience!

The location was easy to find. I have not been in this area in the last year, and it is amazing to see how it has changed. Driving around this area was a little confusing due to the massive construction project going around this entire block. Parking, once very big and easy, is now difficult and confusing now. I am hoping this will change when Block 59 is officially finished. However, I am glad to see there is life in this area again. The location reminds me of the typical Cheesecake Factory. There is an open kitchen so you can see your food being prepared. Even at 4pm on a Sunday, there was a little bit of a wait, but luckily, I remembered to get reservations online. I am very happy they have started to allow reservations now. Seating is a little cramped, but so are all the other locations I have been to too. The food is always amazing here. There is nothing I have tried here that I did not like. Today, I got the Fried Mac and Cheese, which was delicious. I decided to try the Cajun Jambalaya Pasta. It does have a little kick but nothing too bad for a person who likes to eat spicy foods. Our server was amazing and went above and beyond. He got my 2-year-old a little plate that looked like a butterfly made of bananas and bread. And after dinner, he got her a little serving of ice cream. During my visit, it was very busy and there was a huge wait list at the front door. The service and waiting did take a while, and our waiter was hard to find sometimes. However, I will not dock them for this mainly because this is a new location and our server was still amazing. This is easily a learning experience. Maybe the restaurant did not anticipate a busy Sunday and/or they did not staff properly due to being new. Overall, the food was delicious. Our server was amazing, and I am sure to be back for the food and cheesecake!

We came here for a late lunch on a Monday. Despite the restaurant being not busy at all, the service was slow. The server said a bunch of the employees had "called out." We didn't really mind; we weren't in a hurry. We received a generous amount of their delicious bread. The chicken Parmesan sandwich was really good. The fries were kind of cold. We got cheesecake to go since we were so full. Overall, I enjoyed my experience here.

New place and so glad we made reservations. It was a Wednesday night and it was super busy. Also be patient with the staff. Our waiter was very friendly and made sure we left happy. We started out with some drinks and they were really sweet. I wanted the Sangria, but they were out of the ingredients for it. So got the passion fruit margarita instead. My friend got a drink from the skinny menu, but it was still sugary sweet just less sugar than mine. Got the Cajun Jambalaya pasta. The shrimp and chicken were cooked perfectly and wasn't over cooked. Pasta tasted like fresh homemade pasta and not from a box. Wasn't super spicy but did have a bit of heat. Very delicious. Was getting full, so we decided to share the Low -Licious Cheesecake with strawberries, but they forgot the strawberries. Our waiter did bring them out later and told us they are dipped in Splenda. Strawberries don't need to be dipped in Splenda. But I know the chef did that. They did cut the cheesecake in half for us, but they didn't cut it in half equally. The cheesecake wasn't too bad as it is the healthier option out of all their selections. Parking lot will be hard to find a spot once all the other restaurants in the area are up and running. So recommend to give yourself some time to find a parking spot. The sidewalks are wide for large groups to walk around. There are some benches in front of the restaurant.

I brought my son here for his birthday, and the service truly made the night. The manager, Will, went out of his way to be friendly and accommodating, and our waiter, Larry, was fantastic -- attentive, upbeat, and really fun. They both helped make the celebration feel special. We had a great experience and will absolutely return!

Newly opened very comfortable setting Knowledgeable server who understood gluten feee requirements I had the basil pasta. Cooked just right and great sauces Plentiful deserts topped off the great evening I will return

To preface, I rarely write reviews and am usually understanding, but this was, without question, the worst experience I have ever had, and the Naperville Cheesecake Factory should be ashamed to have its name on this location. From the start, it was a disaster. It took thirty minutes to get water (we had disabled people in our party, so it was important that we received timely service), and our server vanished for more than two hours with no explanation and no updates. Then came the real nightmare: a member of our party has a serious dairy allergy and clearly ordered a burger without cheese -- but what arrived? A cheeseburger. This isn't just sloppy, it's dangerous. By the time the mistake was "fixed" -- after another twenty-five minutes -- the rest of us were completely finished eating. The way management handled this was beyond unprofessional. Instead of apologizing, the female manager actually yelled at and mocked the concerned mother who was understandably upset about her son's allergy being ignored. She literally laughed in her face. Meanwhile, the original manager, Adam, did the unthinkable -- he fled the restaurant altogether and dumped the situation onto an inexperienced assistant manager. His brilliant solution? Call the police on an eighty-five-year-old disabled man who had calmly asked for accountability after hours of terrible service. Yes, you read that right. The police were called on an elderly man because this restaurant couldn't own up to its failures. When the officers arrived, they laughed and admitted this wasn't even the first time they'd been called here, which tells you everything you need to know about how this place is run. As if that weren't insulting enough, after sitting there for more than three hours, we were charged dinner prices even though we had ordered from the lunch specials. When questioned, the assistant manager shrugged it off, blamed other people, and claimed he had just walked in ten minutes ago, so there was "nothing he could do." This wasn't just bad service -- it was chaotic, unsafe, and downright hostile. Food allergies were ignored, guests were mocked, managers ran away from responsibility, and the police were weaponized against an elderly, disabled customer. The Naperville Cheesecake Factory is not just mismanaged; it's a liability. Save yourself the time, money, and frustration -- this place is a disgrace to the Cheesecake Factory brand. This is a picture of the assistant manager because he would not tell us his name.

It's Saturday night at peak of dinner time and everyone is waiting for tables. A lady in maroon starts randomly selecting families that looks like a party of 4 or less and takes them to the high tops in the bar area. Completely disregarding people who are waiting much longer and are party of 4 or less. Employees should honor the waiting system if you choose to put one in.

This was our first visit and it was above reproach, mirroring the experiences at other locations. The stand-out at this location was our Server - Pam J. The food is what we expected based upon previous visits. I would recommend this location without a doubt.

My first time at the Cheescake Factory and I was excited that they put one close to me. It was a Sunday nite and the wait was nothing so we thought it was a perfect time to try. The wait for water took forever! Our server was nice enough but everything was just to long. The appetizer was cold, my BLT sandwich took longer than the orange chicken (how) and I will never understand serving desert in a container and a to go bag when we weren't leaving yet. Tacky! Also explain the glasses from the bar. Why is a margarita served in a Martini glass ?? Not only do u get less but it looks lame. With all the new restaurants going into the "block" area u may have to do better to survive.

Definitely some help needed at this location. Food was very good but service was not. Seems like staff have issues with each other. We waited for our drinks for little over an hour. Our food arrived before drinks. Our server blamed bartender and staff shortage that day. I went up to bar and drinks were there waiting to be picked up. Bartender blamed server. Manager was very nice as was server but that doesn't help with the situation. Manager said he had no power to adjust the bill to compensate.

Terrible service. 20.minutes for a waiter to come to table. Bus boy took drink order in an attempt to help. That took another 15 minutes. Went to find a manager. He explained they are working out kinks of new location. Sorry. Never saw him again. Not even to check up on service. 4 meals ordered. 3 came at once , the last was 10 minutes behind. Avoid this place its is a joke.

Kadedria was by far one of the best servers I've ever had. Amazing tone, excellent service, and awesome at making us feel welcome. Will definitely be asking for her again when I come back. Thank you so much! Keep making people smile!

Great service, food, & dessert! I ordered an appetizer, sweet corn tamale cakes. I didn't order anything else, in order to save room for dessert. The corn cakes were delicious, a very generous portion for an appetizer. For dessert, I ordered tiramisu cheesecake, very yummy. You can get a free birthday dessert, by signing up online, on their website.

Went to The Cheesecake Factory n the new "Block 59" tonight. The wait was long so we sat at the bar. Bartender was as attentive as he could be as he was the only one serving the bar and making drinks for the servers. We ordered the Thai lettuce wraps and the roadside sliders. When the lettuce wraps arrived we noticed there were only 3 very small chicken strips on the order. We asked if that was a mistake, the bar tender said he'll have his manager grab more chicken. We waited 20min, finished our sliders and glass of wine. Manager showed up as we asked for the bill. They are short staffed and seemed intentionally trying to short the amount of food to make more money.. we won't go back. The food was good but expensive for the amount you get.

My son and I went for lunch and it is definitely very expensive if you are going for lunch; more of a dinner restaurant. It was very difficult for us to find something that we really wanted to eat and I didn't want to spend that much money on a hamburger. I ended up getting the Korean chicken which I brought home for my husband to eat. Did not care for it. The chicken was good, however, I have never had mushy rice so I was very turned out with that. The cheesecake itself was delicious; as it should be because that is what they are known for. Now that I have found out that we can get homemade cheesecake at our Cemeno's in Joliet, I don't think I will be making the trip to Naperville for a piece of cheesecake. It's also several dollars cheaper.

I ordered the crab dip and shrimp scampi. The crab dip ingredients tasted like what you use to make chicken salad, which is a big no for me. In addition, the pasta for the scampi was under cooked. However, our waiter was amazing.

We were so excited for this location! I guess all good things come to an end! We came here and sat in the bar area. Not only did we barely see our waitress, well we did see her often passing by, never attending to us!! The food came out wrong & cold & we were stuck with it because the waitress was so inattentive again! We went to the bar staff for help & they were young kids who could care less and basically tossed us aside. We asked for a manager, who again could care less and did not even apologize & just said she will speak with our waitress! Anyway do I recommend this location??? Absolutely NOT!! It's a bummer because this location is very close to our home, but basically our date nite was frustrating & a big waste of money!!

Just opened, couldn't wait to take the family there. Got there for lunch a couple days after open. Pleasantly surprised with everything. Short wait, totally understandable. It's Naperville, it's nuts, always. Service was great, we got sat outside which was happened to be perfect. Covered seating, perfect weather little wind. Kids loved it, super fun to have so close by!

The service was already great he greeted us in and Cory was very nice to us. The fried cheese sticks were the best mozzarella sticks I've ever ate. And the fish in chips were so good the fries we crispy gold and the fish was very crispy and juicy. And the Cuban sandwich was amazing. The Herseys chocolate cheese cake was the best cheesecake I ever had!

Horrible food experience! We were a party of three for lunch. We were seated immediately and our server was at our table within two minutes to take our drink orders. Drinks arrived and we placed our food orders, Fried Chicken Club Salad, Skinny Taco's and Soup and half chicken sandwich. The Fried Chicken Club salad arrived without the other two lunch orders, the server apologized and said the kitchen must have screwed up the order. We waited and asked to at least bring the two soups while the rest of the order straighten out. Finally after 20 minutes the two other lunch entrees arrived. Upon eating the FCC Salad it was noticed the lettuce was soggy with a dressing of a heavy Mayo taste. This salad was suppose to have a Honey Mustard vinaigrette, obviously, the salad was dressed incorrectly. The lettuce was so wilted and soggy it was sent back. The half chicken salad was very heavy with mayo and could not be finished. The server was very apologetic and tried to replace the FCC Salad entree with something else, it was declined. The manager also came by to apologize. The kitchen help needs much more training from management to support any type culinary and customer satisfaction. I would like to commend the server on her professionalism and attentiveness. She was great! Unfortunately, we will not be back to the Cheesecake Factory for lunch or dinner.

Service was quick and efficient, our server, Trinity was personable and accommodating, the decor was very nice, and all five in our party enjoyed their meals. I'll definitely go back.

Usually dine at Oak Brook location but was at Naperville location today to celebrate 2 September birthday. Started out fine with drinks and appetizer but when downward from there. Other guests, some parties of 6-8 were seated after us but got their food before us & all we heard was "a few more minutes". Once it arrived it was warm at best, my Shepards Pie had very little carrot or potato on it, my friends salmon was bland and broccoli hard as a rock. My friend ordered a slice of Key Lime pie & received a regular piece of cheesecake instead. She wondered why it was so bland, did not know untill bill came that the order was put in wrong. At least they adjusted that part of the bill. We were there almost 2 1/2 hours for a meal that should have taken an hour. Never an apology or mention of birthday wishes. Will never go to that location again.

Waited two months for this new restaurant to get kinks out Ordered ham and eggs and received eggs no ham. They brought ham when my eggs were eaten...hmmm Husband ordered a smash burger Asked for Mustard & and informed only honey mustard. Hmmmm will I come back.... Not in near future but my Luck a pal will have a party here and I will be forced to return. Not a nice experience

Absolutely terrible establishment. I put in my reservation in 2 weeks in advance! I walk in and this flamboyant fellow tells me I never did! I know I did! Absolutely terrible do better CCF (cheese cake factory) you should be ashamed of yourself.

This cheesecake factory on route 59 is really elegant. It has a very nice open presentation, from front to back, side to side, top to bottom atmosphere! The ambience is really great. The crew line. Just one look says. It's straight out of Las Vegas, high star scale for sure. The food and drink were really impressive. You can have a nice casual dress up date, at this location for sure. The restaurant even put in a stop sign at the main crosswalk for customer safety. During my visit, I noticed every plate I saw on someone else's table or what the waiter or waitress were carrying by looks so appetizing!

Went there for Saturday lunch. Busy, but seated soon and service was fast. Food came out soon enough. However the price doesn't match the quality of food.... Tastes ok though.

Haven't been to a Cheesecake Factory in awhile. Had a birthday celebration dinner there yesterday. We were seated promptly and our server, Joe, was great. We had the nachos appetizer. Very tasty and a generous serving. Burgers and tacos were also delish. It was hard to choose a cheesecake dessert( many choices). The tiramisou was excellent.

VERY disappointing experience. We came here for a birthday, looking forward to the new location as we have been patrons of cheesecake factory for 20+yrs, including at the oakbrook and downtown chicago locations, but unfortunately this location is not at all up to the usual standards of cheesecake factory. The server, while polite, was slow to respond to bring us drinks/bread, and then inexplicably brought 3 people their entrees, while the 4th person at our table didnt even get their entree until the other 3 were done eating! That was something ive never seen in all my years of dining out. The food that was brought out was not hot nor fresh, and had to be reheated. To say the experience was underwhelming is an understatement. Unfortunately, this location is just not up to par, and i would recommend saving your money and going to oakbrook or another location (or another restaurant) until the standards at the naperville one are improved significantly.

I had the turkey sandwich with soup and salad. It was really good and my date had the rice crab cakes, also good. She had water and I two margaritas. They were very good drinks but a bit pricey. The waitress which I forgot her names but was awesome. She had booths by the cheesecake., with dark hair. Then the cheesecake of course to die for.

The place was packed. Nice ambiance! The staff was friendly and knowledgeable. Food was delicious, I especially loved the white chocolate raspberry cheesecake. Definitely going back!!

Ordered the steak frites. The first one was charred and inedible. The reorder, which took 20+ minutes was mostly fat. It took the manager 25 minutes to make it over to our table to apologize. This place is new and not ready.

We tried to visit this new Cheesecake Factory at 428 IL-59 S, Naperville, IL 60540 for our 26th wedding anniversary. The food had no taste. The server was not very professional, and the manager was even worse. I had to get up multiple times to find some help. When I complained about everything to the manager, the manager did nothing to make us feel any better. The taco I ordered took 45 minutes. Bad food and bad service continued.

It had been over 15 years since I went to a cheesecake factory and that we tried this place that just opened up in Naperville. Food is good, service was very rushed very rushed. Our waiter came by at least once every five minutes to ask us if everything was OK. The ambience is very loud. However drinks were good and everything we had tasted fresh and tasty. I will say that the menu is overwhelming to say the least, which hasn't changed in years that I have been to a cheesecake factory it's always been that way so nothing really changed there. I had firecrackers shrimp and chicken. My husband had the jambalaya. We also ordered appetizer eggrolls and the brussels sprouts. Would've had enjoyed it more if we were not so rushed, we literally received our appetizers and two minutes later they brought us dinner, which the table we had for 2 wasn't big enough for all the plates? It was a tight space and felt awkward when we just were served appetizers to get our dinner plates and have to eliminate every corner of that small bench and seat table. Definitely recommend you ask for a booth and make a reservation as they do get busy. I was lucky to get there at five where they still had plenty of open seating, but by the time we left a little after 6... people were outside waiting for a table. it's obvious they're trying to turn tables as soon as possible. I was surprised they take reservations because they've never done that before that I'm aware of, but I think people should use the reservation process and that way they don't have to rush you to get out and get people in.

ABSOLUTELY WORST EXPERIENCE!!! We were told it would be a 10 min wait for a table which was to be expected, however, we were finally seated 40 minutes later. It only got worse from there!!! No water or bread for 20 minutes then we waited over an hour for our food. Our waitress literally disappeared and when we inquired about where she was, we were told by the manager that she was having a bad day and WE should respect that...When the food finally arrived it was not the correct order and we had to send it back. I LOVE this brand but this particular restaurant, including SERVICE, MANAGEMENT and FOOD were DISGRACEFUL !!!

Today's experience was absolutely appalling and dangerous and culminated in the police being called on my 85 year old disabled grandfather. This location is not up to the standards of the brand. We had a family lunch of 10 people. Despite being told there was no wait, we stood around for 30+ minutes "waiting for a table to be cleaned." Once seated, it took 15 minutes to even meet our server, another 30 minutes to get water, and then we never saw her again for over two hours. We only got water refills after begging multiple employees, including the bar staff. When food finally arrived, my brother--who has a life-threatening dairy allergy--was served a burger with cheese, despite him clearly explaining his allergy and being assured it would come without. This mistake could have killed him. The replacement burger took another 30+ minutes, and management showed zero concern. Instead of apologizing or fixing the situation, the manager dismissed us, said the best they could do was take 25% off the bill, and when we refused to accept this as a solution, they called the police on my 85-year-old grandfather. To top it off, we were charged for dinner portions instead of lunch portions, and the manager laughed when we pointed out the troubles with this visit. This was the worst dining experience of my life--unsafe, unprofessional, and completely unacceptable. Management and staff at this location need to be investigated by corporate. Until then, avoid this Cheesecake Factory at all costs.

I usually don't leave reviews, but I just wanted to comment on the wonderful service from Joe K. My parents and I dined here for my father's birthday. To be honest, our entrees were all a little bit salty. Drinks were wonderful. But I wanted to comment on Joe's amazing service. My family and I go out to eat a few times a week for many years. Joe was truly a wonderful, wonderful server -- and our pleasant time tonight was due to him. Thank you Joe!

Went to the new 59 corner with all the new restaurants. It was a Tuesday afternoon. Not too busy. I was with my co worker and her 1 year old son. We ordered the tamales and a salad. The tamales came out lukewarm unfortunately. Very good but then the waitress was nowhere to be found. We did have some delicious sangria. When the waitress came we advised her they weren't hot. She offered to remake them but we were full and already ate the cold ones. Hopefully they work out some of the kinks as they just opened last month. Berry bliss cheesecake was on point.

First time at this location and by far worst Cheesecake Factory experience I've ever had. Such a black eye to what otherwise I've always considered somewhat average to above average quality. Large curly hair in our Ceviche. Just as disappointing was the response. Apologies and informed us we wouldn't have to pay for the appetizer which we passed with no appetizer. Then attempt to follow up the apology with no discount or anything to go above and beyond. Service was average at best.