The Cheesecake Factory

My husband spent $100 and tipped 20%. We showed up on time and did everything right in our end. However they forgot his fries for his chicken sandwich. I had to run back in and get them, and while my food was out in the car getting cold the guy served everyone their cheesecake (which can stay cold) before slowly making his way back to the kitchen to get the fries that were cold when handed to me. I got no apology for the issue and a manger walked by, seeing me holding the to go box and didn’t say anything or try to help. They are incredibly under staffed at this location. Normally that wouldn’t bother us but we did curbside because we have a premie newborn baby and are trying to avoid crowds/germs. We just wanted to have a nice meal and it’s getting cold and I have to run inside anyway. My husband tipped well in the hopes that would get our order done correctly, but they couldn’t even check for something as simple as fries. Everyone in there runs around like a chicken with their head cut off but it wasn’t nearly as busy as I’ve seen it in the past. On top of that when we got home my avocado sandwich had bad avocados on it, they were brown in many spots. They almost looked moldy and had that weird taste/softness that avocados get when they are a day old. The shrimp app we ordered, which was $15 by itself, wasn’t even tossed in the sauce and couldn’t be bitten into/was super chewy. Couldn’t eat it at all, total waste. Now I didn’t expect everything to be piping hot by the time I got him home, but I did expect it to be correct and edible. I could’ve gotten two chicken sandwiches and fries from McDonald’s for $20 and it would’ve been hot and way better than this incredibly overpriced meal.

Great experience as usual. Big servings for a good price. The four cheese pasta during my visit was just a little too salty for my liking, everything else was excellent. Staff was wonderful; quick service.

Ordered shrimp platter and chicken enchiladas. Our server, Bernard was great and the food was very good.

The Chicken Alfredo was disgustingly oily, like they'd fried it in a brick of butter. I'm extremely disappointed. I tried to eat it because I hate wasting food but it made me ill so I threw it out. Door Dash refused to give me a refund. Perhaps I can get a gift card from Cheesecake Factory. At least my brother enjoyed his entrée and I always love their cheesecake. **Edit 04/11/24: I spoke with management and they were very accommodating and professional. They were kind enough to rectify the issue. Thank you.**

Ordered take out from here and it was very good and fresh. It’s hard to find parking at the mall and all the takeout spots are usually taken. The take out service was very quick and I was in and out. The bread is really good. I ordered the Louisiana Fried Chicken Pasta lunch special and the portion size was generous compared to other restaurants. I also like that the lunch special has a decent selection.

We went for brunch/breakfes, and our food took longer than expected. It wasn't busy, so I'm not sure what the hold up was. My food was pretty basic, nothing special. My breakfast potatoes seem a little too hard for my liking. They were not able to serve French toast today, so I settled for pancakes, which was normal standard and bacon.

I like the place, tasty food i ordered the cajun jambalaya pasta and it was so damn good i like it

The food was pretty good the atmosphere was ok.i had the smokehouse bbq burger.the overall experience was good

Long wait but super accommodating. We stopped in to celebrate our daughter's 15th birthday. We were a party of 11 and although we had to wait this place is always a good food choice. It is a crowded, loud and full restaurant. I ordered multiple apps: fries, buffalo starters and wings. The food is tasty and the service was A1. I am never disappointed when eating here.

The crab dip had no crab flavor, it was overpowered by onions and Parmesan? Cheese. The meatloaf..ehh tasted like a microwave dinner meatloaf. I did 1/2 expect this to happen with such a large menu how could 1 of 100 meals stand out and have care and attention paid to it. Next the bang bang shrimp which at most restaurants come in a glazable sauce had more of a soup sauce . We had to stop and verify that indeed this matched the pictures pn the website for the c.factory version of what bang bang shrimp is...and it's not the version with Thai sweet chili sauce. That being sad the cheesecakes are the bomb! Just skip the other food.

We stopped by this Cheesecake Factory by the mall on the road trip back home. We were expecting a filling or satisfying meal, especially since we made a pit stop, but it was just okay. Decent enough. The food was pretty greasy. I remember other Cheesecake Factories being a lot better, but maybe it's also cuz it's in a mall? We were seated outside, so vibes were nice, but it was really strange that the table had so many holes, so things kept falling through, and I wondered how these were ever cleaned...

Love their lunch specials. The Louisiana fried chicken and pasta is always delicious and fresh. The bread is also really good. Ordered takeout and the food was ready quickly. A little hard to find parking in the mall but the pickup process was super quick. I was in and out.

This location has a friendly atmosphere with as expected Cheesecake Factory fare. Outdoor seating was nice even though it's facing the parking lot. Our server was terrific, super personable, friendly and very efficient.

First thing I noticed... price for each dish was outrageously high. Hamburger was $18. Small salad was $8. We had shepherds pie and chicken with shrimp and rice. No alcohol. Meal came to $59 after tip. And this was lunch.

We recently to eat inside the restaurant plus I did a curbside order yesterday. I'm not sure what's being going here lately, but the food and service are sub par at best. Yesterday's take out order was a flatbread with salad lunch special. The flatbread was wet, soggy and it was grossly over seasoned. At the restaurant I told the waiter we had a toddler with a severe celiac allergic and that I could buy a gluten free bun for them when the bread came out. Of course that didn't happen and I had a baby crying for almost 20 minutes until the gf bun came out. We were also clear that a burger our cousins ordered couldn't have mayo because of an allergy. Guess what it felt like all that was on it was mayo. This used to be our favorite place to go but now it's another story.

Completely horrible service!!! Manager did not even try to make good. Unacceptable and will never step foot in the joint again. If we had even asked for dessert I'd be spending the night there. I'm all about service, and honestly this was truly one of the worst experiences I ever had. Manager should be fired for lack of support and compassion. 5 of us plus a baby and 2 of us never even touched our food. Come on get it together.

Service at The Cheesecake Factory was on point. I enjoyed my Cesar salad. I switched the chicken out for crispy instead of the grilled chicken. The chicken was crispy, it just lacked any seasoning.

Our server, Doris A. went out of her way to ensure our special order was correct. She also checked in on us regularly and made a fresh pot of wonderful coffee when I ordered some. She made the visit terrific !

Overall good experience. The service was great the food was decent but the price is high for the quality.

This is my first time using an app like this... my grandchildren brought me to it. Just wanted to say that I had a wonderful experience at your restaurant. I brought my grandchildren out for a late lunch. They were starving after a long day of shopping. They all ordered the chicken tenders while I got my favorite bistro shrimp pasta and they enjoyed every bite including their cheesecake. Afterwards they each chose their favorite our server. Danielle was amazing always made sure that the children had exactly what they needed and made sure they got what they wanted Even sent them away each with a few pretty stickers which they absolutely loved! We will definitely be returning for the delicious cheesecake and the amazing service!!!

I have gone to this location several times. But ordered out for a friend; Fish and chips. They only provided 1/4 of a takeout container with no fries. Dine-in has been great but this seemed like a pretty big mistake that's easily avoidable given it's a two-part dish.

It's a chain. The menu is just enormous but it's consistent. The food is just ok. Our waiter was great and patient with our large party. He did a fantastic job of keeping track of separate checks!

Stopped in for dinner after a day of traveling and was happy as well as surprised it was no wait . Service was good and so was the food. We had Shepard pie, spaghetti and meatballs, pasta and honey truffle chicken with mashed potatoes and asparagus. We all enjoyed our meal and took dessert to go.

Man I love it here. Their menu is so extensive that we took at least 45 minutes to decide what to order. They have everything from Filet-Mignon to Ham and Cheese Omelettes. Eventually I got the Parmesan-Herb Crusted Chicken and it was extraordinary, would definitely recommend. The ambiance of the restaurant is also very classy and relaxing. I will say the only negatives about this place are that the wait is always so long and the cheesecake is way overpriced. I paid 10 whole dollars for my slice of Chocolate Tuxedo Cream Cheesecake, though I do admit it was delicious. If you haven't tried this place, please go.

Food was very good. The chicken Madeira is my favorite. The server was very friendly and attentive. All cheesecake factories look the same inside with the same decor.

I love Cheesecake Factory;I have one near me in New Jersey and we frequent it often. Tonight we met up with friends at this location at Christiana Mall. Our party of 6 came at 4pm. We ordered appetizers which were just ok. The Brussels sprouts, not bad, just nothing special. I ordered my favorite dish, the Thai lettuce wraps. The flavor was there but almost no chicken. A few paltry pieces of chicken. I order this dish often and this was the smallest serving I've ever seen. After we left, my husband and son each said their entree salads had very little chicken as well. I feel cheated and we will not be eating here again. Too many other restaurants to try here.

Not pleased with our lunch experience at The Cheesecake Factory. Our small party was placed at a large table for 8 although there were plenty of appropriate-sized tables available. Our main issue was with the food, which was expensive and sub-par. The Chicken Parm Pizza needs to be seriously re-thought as it was nothing like it is described in the menu. It was weird and bland, and not at all worth $22. The buffalo blasts appetizer was fine. I guess stick with the cheesecake, which is also over-priced but at least tastes ok. We don't recommend this place.

They have pretty terrible customer service when you need to call in. I've been on hold called 40 min before closing and have been on hold "waiting to place an order. We tried calling from my wife's phone and their phone is automatically hanging up, and also they just keep reverting my call on hold to wait until I hang up. We don't typically like calling close and they just hung up on me without allowing me to place an order. After being on hold for 20 minutes. Update: we have tried calling back to speak to a manager three times placed on hold stating they were coming right away to answer. It would be different if we called very late, but you were still open for 40 min...and was still business hours.

Cheesecake Factory is one of the few exceptions to my "no chain restaurants" rule. Their food is amazing, and their menu is massive. Came here on a Thursday evening on a whim and we were greeted and sat immediately. Our waitress was very nice and knowledgeable about the menu, even giving suggestions. The food came out fast and exactly as we asked. The fried Mac and cheese balls were especially delicious! Overall, just like any other one I've been to, this Cheesecake Factory does not disappoint.

Definitely enjoyed this place more than I thought I would. The appetizers were great and my steak ribeye was cooked perfectly! The fish tacos was a little dry and the rice was just okay. **side note- Felt really bad for our server, they sat her with 3 large parties at once!! Definitely setting that poor lady up for a rough night and bad service.. management please do better on that.

I've always been satisfied with this restaurant. I've gone more times than I can count.

I visited the Christiana mall location in Delaware. I sat at the bar and was immediately greeted by Amira. The drinks were awesome and so was the food. The Cheesecake Factory always has a nice ambiance.

Cheesecake Factory never disappoints!!! The Shrimp Scampi...the service and yes the ambience is always awesome thank you Cheesecake Factory

Nice dinner and good service on a Monday evening. Music was a bit loud for my preference

Great food and HUGE variety. Well trained friendly Waite staff. Always busy and can be a bit loud. Parking can be a bit of a concern. Two favorites Cajun Jambalaya (with lots of Parmesan cheese) & Spicy, Fried Korean, BBQ Chicken.

The Cheesecake Factory at the Christiana Mall was a pleasant surprise. We were seated immediately and although it was during a shift change, service was prompt and courteous. Our meals were very good. Taylor was our server and he was friendly, courteous and attentive. We ordered slices of cake to go and the staff at the counter were kind and helpful explaining which cakes to select considering dietary restrictions. Overall a positive experience.

We really like to sit and dine at the bar. Nice people - great service and food. We came in Sunday 1/15 to get one slice of cheesecake from the take out. The long haired blond millennial at the desk got smart right off the bat. It took 23 minutes to get one slice of cake. She stood with her back to customers texting most of the time. The hostess was texting the entire time as well- around 8:00. I understand it is hard to hire these days- but- the cashier's worst act was the reason for this post - she batted her eyes and spun a "whatever" on me when I thanked her. The GM needs to watch his employees- they represent the company to all- outward facing.

Me, my mom, and mommom meet here A lot, since I moved away and live 45 min away for over a decade. Upon arriving on 9/20/22, I asked for the strawberry martini but the waitress said that was a no go. (Mind you I've been drinking this same drink on the menu for over a decade). I walk up to the bar and the Bartender says they can do it they just don't encourage people to order it. Um. Okkkk? This is a $13 martini that I order 2 Of when I'm here. Would you rather me order the $7 HH drinks? :/ Ordered the spinach dip... the chips were stale. Like break your tooth stale and cold. Got the chicken sliders. Asked for extra pickles , got ZERO pickles. How does that happen? Ask Calvin, he will verify, he def ordered them for us: but we didn't get them. Not to mention, I guess the "I work here/I used to work here/I work here but just got off/I'm a manager here" high top table happened to be today right next to ours which was the closest to the door. Newsflash: no one wants to hear you bitching about your shift and what you hate about the restaurant in that area. SHOCKER right? It was like a team shift meeting in the worst space possible. Calvin, our server's, attitude was great. The 2 bartenders were very helpful. The "employees" that sat Right next to our table, no one wants to hear you bitch about all your tables and bitch about your social media accounts and not HEAR your social media accounts the whole time we are trying to enjoy our dinner. And the manager in the bright yellow bahama breeze looking shirt but manager of Cheesecake Factory, you need to set a distinction between many things. When someone is done their shift-they need to change their outfit, not go from serving us to the table next to us. I didn't take pics this time around. I was hoping maybe you'll address it at a preshift meeting. But I guess we shall see.

I would recommend this place a 6.5/10 the pasta isn't as great, but everyone has different taste buds, personally just me I don't like the pastas beside the chicken Alfredo, and the cakes are a bit over priced. But I understand they need to make money, but I would go back and try out there food again.

Came to Cheesecake Factory and was in for a surprise. First off the waitress Kaitlyn R remembered our order down to the T. I haven't had such amazing service in a while. She greeted us with a smile, was patient, kind, and respectful. Thank you Kaitlyn for an unforgettable experience:)

Too Bougy for me. I'm not a fan. However their bathroom is clean they are courteous service!

I have been to this Cheesecake Factory a few times now but tonight I went with my 7 year old for a little date night. Our amazing waiter Ki was the best. He was soo sweet and caring. Mother's Day was a couple of days ago but he wished me a happy Mother's Day anyways. Will be requesting him from now on.

The place (Christiana Mall) was a mess. The floor was sticky and dirty. Despite being pretty empty (it was early lunch), they sat us at the tiniest table they seem to have (barely enough room for our plates and drinks) and then when the food came out, it was terrible. I used to love the cheesecake factory and it was one of my go-to places because everything was tasty and hot. The shrimp I ordered were a totally different one then advertised and the breading was terrible. The fish tasted old, not fresh. Our waitress was wherever she was, joking with the other staff. We are done with cheesecake factory and will never go back. It was a total waste of money!

Cheesecake Factory has always been one of our favorite places and this time did not disappoint! I made reservations for 5pm via Yelp and 5:01 we were walking to the table. Table was nice and clean. Chris was our waiter and he was amazing! So friendly and attentive. The only hiccup in our meal was my son ordered the kids chicken quesadilla and the runner from the kitchen brought out an appetizer portion. Chris immediately noticed and within minutes came over to apologize and gave us the right order. Anything we needed, he was there completely going above and beyond. The food was delicious as always and cooked perfectly. We will definitely be back!

We had a reservation for 445 and was seated just prior. Our waitress came to the table and explained they were on a shift change, took a drink order, app order and then disappeared. We were left with bread, no plates, no napkins, no utensils, water arrived no lemon as asked, 15 minutes later drink arrived and it was wrong, no moves to take our order, no apology on delay, no offer to get new drink. We asked to speak with a manager and after seeing her speak with one we saw her walk the other way. Was clearly time to go and not return. Mediocre food with poor service is just not worth it. Went to Brio right near it and had an amazing dinner!

This was my first time at this location and I have to say it was by far one of the best experiences I've had in a long time. my server Danielle was amazing very personable and outgoing and extremely knowledgeable even though she was very busy, she was still on top of all of her tables and extremely attentive. Not only to me but to my children made sure that before we left my children got to pick out a few stickers from her book which made them very happy. Will definitely be back soon to hopefully be served by her again.

Absolutely horrible service. 1 star is a generous rating. No professionalism. Had to get our own food from the kitchen. Insane

It's Cheesecake Factory, so you know the food will be consistent and the service will generally be good. This location is very nice and service was above average. The pretzel bites were the hit of the table.

The Cheesecake Factory is always SO delicious. The food=literally perfect. They have so much menu options I don't know how they are all so good! The steak is really yummy and especially the pasta...oh my gosh it's so tasty. I've tried multiple pasta combinations here and they're always so yummy! Another menu option I love is the lemon garlic shrimp with angel hair... it is so great and Ive gotten it multiple times. The pizza is also really good and the pretzel ball appetizers are SOOO GOOD. That is one of the main appetizers I actually love so much they are so good. Even the original bread basket is so tasty, it SO yummy and I want to eat it all even though it's just the starter. Really, I don't have words to describe how good the Cheesecake Factory is. I really don't. If you've never been here, come for real. You will not be disappointed!!! The atmosphere is also very nice and aesthetically pleasing. It's a sort of Egyptian-Mediterranean style they have and it's really nice. It's family friendly and great for kids but also great for date nights! I mean, the kids menu is as large as typically restaurants . I think this is the best restaurant I've ever been too. I'm so glad they have these restaurants all over America! You could be here hundreds of times and not have ordered everything from the menu. It's always an adventure trying new things here, you really can't run out! Thank you for the literal best restaurant in America! I RECOMMEND 10 out of 5 stars!!

I've visited several Cheesecake Factory locations, but the food always tastes excessively greasy, making it difficult for me to finish.

More like 3 1/2 stars. Their service is OK, the food is OK, but the ambience is lacking. With a excel that is a super large selection, so if people don't know what they want, there's something for everybody.

Not as great as the Texas locations. CF is usually consistent - but not so much this time. Food a tad cold and may have been sitting out a while. We did have a late lunch, so perhaps that may be the reason, but was still disappointing. Waitress was very professional and did a great job.

If you care about the restaurant name only, Cheesecake Factory is your good choice. It's popular. If you want good food or good service, this place is not the one you want. This location is the worst one I have ever been.

One of my all time favs is the steak Diane and the Adams peanut butter cheesecake. The service was excellent wait staff on point. Very nice clean environment, we always choose a booth for a warm and cozy semi private setting.

Went last night and they were unbelievably busy. Almost a 2 hour wait to be seated. Wish they were using the outside area with the heaters so they could fit more people but man what a long wait. We went through the mall while we waited for our table which was fine but arriving at 7 and finally getting called around 8:45 is wild. Idk why they even seat people with a wait that long they should switch to reservations only. When I tried to call for a reservation (around 12pm) they told me we had to do it on Yelp... I really hate how people can't help you over the phone anymore and everything is online.. The staff was great our waiter was great I wish I remembered his name. No issues with him at all! Very attentive to anything we needed. They did forget our motz sticks but he took those off the bill and gave them to us anyways which was great. My cup of water had lipstick on it or something which was a little concerning especially during covid but he got me a replacement right away and apologized. Food was great as always we got Caesar salads and I got the Louisiana chicken pasta which is always amazing and so filling I could barely put a dent in it. And he got the combo with the steak Diane and salmon. My reason for the 3 stars is because of the long wait to be seated, long wait for the food and drinks to come out and the lipstick on my glass. If you're coming here definitely make a reservation the day prior.

I love everything on the menu especially the Thai lettuce wraps and the Southwestern Egg Rolls.

I visited The Cheesecake Factory for the first time for brunch. First off, who KNEW they had brunch?! I definitely did not! ‍ I went on what seemed like the busiest day of the week, a Saturday of all days. It was super packed and there was a wait. I decided to have a seat at the bar to avoid that wait. I was greeted immediately by the bar staff. I always like to ask the staff their recommendations when eating somewhere new, to see what's popular or what they like. I was recommended the Bruleed French Toast and the Jambalaya. I went with the French toast and added bacon. Can't forget the bacon! I was pleased with his recommendation and my chive. The French toast was light and fluffy. Cooked to perfection with just enough crisp and crunch. I also ordered the Bourbon and Honey cocktail and when I say it was good, it was GOOD!. I definitely recommend trying it if you're bourbon drinker. It's very refreshing and great taste! Definitely will return to try that jambalaya! Until next review, -Jones

Food was good. But service was absolutely amazing everybody needs to ask for TAYLOR he's such a sweet and attentive guy!! We're so gratefully to had him!!