Jann L.
Yelp
I recently visited The Cheesecake Factory restaurant, and I must say my experience was disappointing. The slow service took almost an hour, and by the time the food finally arrived, my kids were starving and frustrated.
I arrived at the restaurant around 3pm, and after waiting in line for about 10 minutes, I was finally seated. However, it then took another 20 minutes for the server to take our order. This long wait was frustrating, as the restaurant was not particularly busy at the time.
When the server finally arrived, we ordered simple dishes. We were expecting the food to arrive within a reasonable amount of time considering the restaurant was not full. We waited a total of 60 minutes for the food to arrive. We had already lost our appetite due to the prolonged wait, and the prospect of waiting even longer was not appealing.
Finally, after our order arrived, the food was decent and a bit overpriced. However, given the long wait and the disappointing service, the overall experience was subpar.
The Cheesecake Factory restaurant's slow service took an unnecessary amount of time. The restaurant was not particularly busy, yet we waited for almost an hour for our food to arrive. The food was decent, but the overall experience was disappointing and the server did not even say anything about the food being delayed. (NO Photo due to frustration)