The Cheesecake Factory

Beautiful location and just as good as others we've been too. The bread that comes with the meal is delicious and unlimited. Since the portions are quite large we shared the spicy rigatoni vodka and it was absolutely delicious. We love spicy and although not very spicy for us it definitely had a kick to it. For dessert we had the Cinnabon cheesecake which was good but not the best flavour we've had. If you love cinnamon then you'll love it for sure. Will be back on our next trip here!

Well I have to say I'm so very impressed. My husband and I have not been here for at least 3 years due to poor food, however my husband convinced me to try it again. To our surprise the food was fresh, tasty, and amazing. The chicken was not dry. We had the buffalo wings, Chinese chicken salad, and chicken salad sandwich. I was so impressed that we called Nick over to talk to the manager on duty. It all comes down to a few things: Great management, great chef, delicious food, and a nice waiter. Thanks to the new San Diego lady in charge!!! We thoroughly enjoyed our dinner and we had the worst day possible. So nice to add this restaurant to our list of rare places to eat.

Nick at the bar took great care of us. Friendly and helpful. We lucked out and got the last of a couple seats at bar without having to wait 45-50 min for a main dining room table. Delicious sangrias and our choices from the skinnilicous menu were also very tasty. Although the fried chicken in sandwich was just a tad overdone.

This location has tons of parking and is situated next to a pretty water feature. Great place for adults dining with children due to such a large menu. Service was wonderful, restrooms clean and prices were fair for their big portions! Download the app to book a reservation because there's often a wait. We'll definitely go back next time we're in Rancho Mirage!

We came to cheesecake on a hot summer day and the wait was 30 min. Quick check at the bar and we were seated right away. The waiter was kind and friendly. breads came to us still warm and we got our water right away. Everything else were good. overall a good experience. I have never had a bad experience at cheesecake factory

My husband and I are visiting Palm Springs from Canada. My father in law has a house in Palm Springs so we thought we would make a trip out of it. I went to the Cheesecake Factory years ago with my aunt and uncle when I was a teenager and had a good experience. My husband had never gone so I made reservations. Big mistake. The hostess asked me if I was pregnant and I told her….no. No one had ever asked me that before. I have been doing my IVF treatments for the past 2 years. I am currently on my 4th round without any success so far. So that comment was a double edge sore. No, I don’t have kids. But I have been trying and failing for 2 years and thanks for calling me fat. I have gained due to do the hormones/shots and medication for the past 2 years. The food was mediocre. My husband got the Avacado and chicken sandwich and all the items were falling out. He ordered a side salad that had nothing but lettuce. Very disappointing. My shrimp pasta with angel hair wasn’t bad. No, we didn’t order the cheesecake. Why would we, after the hostess basically called me back. The meal was $70 without tip. Not worth it. We went to Tommy Bahama Restaurant for lunch and the food and atmosphere was much better! I would give that restaurant 5 star! I have no idea why people go to the cheese cake factory. We will not be coming back when we’re back in Palm Springs! The only good thing about the restaurant. Was the waitress. She was kind. The hostess was thoughtless!

Father's Day and we expected it to be busy and crowded. We happened to get in between crowds. Got a table in 5 minutes. Our server was Melissa. Excellent service. She was so busy but took care of us like we we were her only customers. She was friendly and made sure we had drinks and bread while we waited for our entrees. Food was hot, delicious and plentiful. We have enough for 3 meals. Got dessert also Cannot go wrong with their cheesecake. Perfect day for my husband. Thank you.

Brought my Daughter’s to cheesecake factory for the first time and they had a great experience. I wanna say thank you to Jesus A. He was vey nice and welcoming. Answered questions we had about the menu. Made sure we were good and drinks were filled. Definitely bling back soon. If you’re in the area, definitely give them a try!

Food was amazing as always but even better was our server Deaun C, she was very communicative and attentive. Explained new options and items and gave great detail when we had questions. Definitely made the experience but the cherry on top was the manager Jaun, saw him constantly checking on tables, running around, even bussing plates. They were definitely a team and made the experience worth every penny spent. Service amazing, manager made it unforgettable and definitely will be coming back.

I'm a recent re-transplant to the area. I lived and worked here almost 20 years ago, and now I'm fortunate enough to have a vacation home here. My wife and kids and I had just finished up our summer 2 hour special at Boomers when we decided on getting dinner out. I wanted Ponzu in PS, but my wife was quick to point out that they didn't have a kids menu or typical kids' dishes (I had to confirm with a quick call and, as usual, she was right... Smh). So we headed towards home in RM and I quickly blurted out how about the Cheesecake Factory? After a resounding "Yay !" from everyone, I quickly turned into the parking lot by REI and found a great spot. It was our second time at the River having been here just the night before for some games at Dave and Busters. I must admit, the powers that be at the Cheesecake Factory corporation did a fabulous job of designing this particular location. From the moment you enter, you're surrounded by space. I never felt crowded and our booth had to be one of the biggest my family of 5 sat in. Check in was OK, with the hostess asking for my cell phone number. She got it wrong the first time and, it turns out, she got my name wrong, too. Another party who came after us got seated before us due to the name confusion, but it turned out to be an exceptional twist of fate. Our server, Leo, was absolutely amazing. In fact, he ranks in the top 5 of the most attentive, polite, and responsive servers I have ever had the privilege of dining with. From the moment he took our order to the serving of our entrees to the refilling of our drinks, Leo was top notch. He remembered I had a Coke Zero and made sure I was never less than half full. He knew what each of us was drinking and even called it out by name, "another unsweetened iced tea, a Zero and a Coke?" He checked in on us at least five times and never once did he approach when I had food in my mouth so I could confirm everything was delicious. When it came time for dessert, my wife and I wanted to try the" Low-licious" cheesecake and I assumed Leo hadn't tried it. However, I had to ask. He amazed me when he told me he did indeed try it. He said he wasn't a fan of sweet desserts, but that he liked the Low-licious. He even said, "since you like Zero, you'll probably like it." He recommended the strawberries with it. It was as he said, not overly sweet, about 1/3-1/2 less calories than the regular cheesecakes, and oh so good. The other notable dishes were the ahi and shrimp ceviche and the Korean Fried Chicken. The ceviche, which is a relatively new offering, was absolutely delicious. It will be our go-to appetizer when we come back. The presentation belied it's amazing flavors. You can taste the individual flavors of the tuna and shrimp along with the blend of both in each bite. There is some heat, mind you, and it builds very gradually. In fact, after finishing our appetizer, I felt a warmth in my chest like I had some brandy, but it was just the sauce bidding farewell to my taste buds as I waited for my main entree. The Korean Fried Chicken (KFC) was okay. The lighting was low and the pieces of chicken looked like wings so I picked one up with my hands. I was surprised that what I thought was a wing was a breaded and cut chicken medallion. I've had authentic KFC from both Fullerton in OC and Koreatown in LA. If you're expecting that type of chicken, look elsewhere. Don't get me wrong, it was a unique take on the dish with tempura breaded medallions tossed in Korean seasonings, soy sauce glaze and sesame seeds. A bed of white rice, pickled kimchee, cucumbers, avocados and mushrooms rounded out the dish. While I was disappointed that I didn't get what I was expecting, I was still pleased with the flavors and the 'factory's take on it. As I have written before about their other locations, the menu is just too broad and varied to get a feel of what they are really known for (outside of the obvious cheesecakes). However, for this one particular location, for us it will be their service over their food and in particular, Leo. This young man will go far in hospitality if he continues to demonstrate such excellent customer service and attention to detail. Heck, he'll go far even outside of hospitality. But let's hope he'll stick around a bit longer so other people can get this type of service, even if just once...

The server was nice. The food, especially steaks was meh~~~. It was tough like a tire. My jaw is still hurt.

We have lived in this valley since 2011 and we finally decided to enjoy a meal here. The wait time for a table was minimal after our arrival. I did feel a little confined by the "cubicle" type booth where we were seated. There was a large party next to us with two small boys scurrying about. A little zany for me, as the parents didn't have a care in the world. At one point, allowing the boys to walk all over the cushions where people sit. (Deplorable) If one were to fall? We decided on two Cuban sandwiches, a Chicken Parmesan sandwich and an OG Cheeseburger. All of them came with fries. The food was plentiful and delicious, take home boxes were required. The only "scratch my head" moment was realizing that they charged $6.50 for lemonades and $4.95 for a Sprite. We did not ask for refills. Jesus A was our server and he was engaging, attentive and invested. You could tell that he was having a good time serving the patrons. He even offered to bag our remnants for us. If we return, a different area in the restaurant would be better.

My group was seated very quickly and service was fast and friendly. It's a pretty standard cheesecake factory. I feel like if you've been to one you've been to them all. I enjoyed my pasta and the lunch portion was very splittable between my friend and I.

Okay, so I'm a fan of the Cheesecake Factory. Ever since my first encounter at the original Beverly Hills Cheesecake Factory, I have been seeking out and enjoying these sensational restaurants, always punctuated at the end of the meal by...of course...cheesecake. Now, I actually learned to make cheesecake because I enjoy it so much, so I am slowly experiencing every flavor and manifestation of this delightful concoction! We decided to go for an early dinner on a Sunday, and prepared for the inevitable wait. We arrived around 4:30 pm, and were told it would be about ten minutes (which I doubted). Sure enough, lots of groups piled in, filling up big tables in the back of the large dining room. We had a great bench near the door, so we prepared for some fun people-watching. Tennis players from the nearby tennis garden, family groups, older couples, and girl posses all went by. After about 30 minutes, we were called up and shown to a noisy booth, which we turned down, then to a nice quiet table near the cheese cake display. Our water and warm bread with butter was out in minutes, and our friendly server gave us the big menus to peruse. I was drawn in by the garlic shrimp with angel hair pasta, and my husband chose his favorite meat loaf with mashed potatoes and gravy and corn. I sipped a decent glass of Sauvignon Blanc while the food was prepared. We were on the other side of the bar, so more fun people watching! I had thought that the bar would be packed as there is a daily Happy Hour, but that was not the case. The Happy Hour is here mostly alcohol and not food, so maybe that is the reason. Our entrees arrived quickly, and were picture perfect. I dug into my shrimp and pasta, while my husband savored the meat loaf dinner. This was the third shrimp and pasta dish I tried. I ordered off the Skinny Menu and was very pleased with the tasty shrimp, lightly flavored with garlic. The one caveat about the Skinny Menu is that some of the portions are smaller than the regular menu to avoid the high calorie count. Inspired by my skinny shrimp dish, we also ordered the low calorie plain cheesecake, which turned out to be just as rich and creamy tasting as the regular! I will keep seeking out these fun restaurants everywhere I travel because of their successful recipe of good food at great prices with friendly service!

We had gift cards for both Outback Steakhouse and The Cheesecake Factory. Went to Outback last week, had a surprisingly good experience. Today we decided to give The Cheesecake Factory a shot. Can't recall the last time I ate at any Cheesecake Factory. Probably been 8 to 10 years. The Cheesecake Factory at The River is a tad dated. The building has to be 15 years old. When we arrived for lunch today, they were very busy. Fortunately, within 5 to 7 minutes they were able to seat us at a nice booth. The hostess was polite as was our waitress. Clearly the staff are all hardworking good people. The staff gets 5 stars and the facility gets 4. We wanted cocktails. One thing they do here which I dislike is omitting prices on alcoholic beverages. This is not right. I don't care what they charge but at least be upfront. Several of the old school chains do this. SKINNY MARGARITA $14. Our Classic Margarita with Silver Tequila, Triple Sec and Fresh Lime Too sweet, desperately needed more Tequila and less triple sec. Outback makes a better drink for $9. And Outback adds tons of extra Tequila for $2.50 more. No need to order this libation again. SPICY TUNA $18.95 Ahi Tuna on Crispy Sushi Rice with Ginger and Green Onion The pieces of tuna were tiny. For $18.95 they could have been a tad more generous with the tuna. I can go to Los Primos, 2 minutes away from here, and get 10 times as much tuna for about $4. less. This dish was nothing special. I was about to order something else; however, realized we would be wasting our money. I read the news, enjoy following politics. Lots of chatter about food precises, specifically restaurants today. The best way for all of us to conquer inflation is to not put up with mediocrity at high prices. I will return to The Outback Steakhouse. Probably won't be back here.

Luke THE BARTENDER provided excellent service, even though we arrived just 30 minutes before closing. He was friendly, attentive, and made us feel welcome. Great experience!

This place is usually good, but lately it has been complete trash. 3rd time this week they totally destroyed my door dash orders from forgetting items, to giving us things we did not order and now tonight I get a RAW steak that's completely cold in the middle. I'm writing this as I've been on hold for 13 minutes while they transferred me to the bakery. Customer service is horrible.

My husband and I had a great time eating in the bar section. Our bar tender/serves were excellent. I loved the little secluded section we ate at.

Christopher was our waiter tonight. He did an amazing job serving us. We ordered the fried zucchini and asparagus appetizers to begin with. We were amazed at the portion of asparagus that we got. It also came with the most wonderful lemon ricotta dipping sauce! My daughter & I shared the Miso salmon. That's one of my all-time favorites here at The Cheesecake Factory. And our cousin, Darrel had the spicy Asian noodles that he really liked. Of course they served their famous squaw bread that I can't resist. Overall, our meal was great and Christopher brought it all together as a terrific server. Thank you, Cheesecake Factory!

Our waiter this evening was on point. Professional, very tactful in keeping our drinks filled and table clean. The manager was on point as well. What a great team for such a busy location! Impressive and totally appreciated the food was visually attractive and tasted excellent. If have not tried the zucchini app seriously you are missing out!

Dropped in for late lunch and had a good experience. We sat in bar area. Around us was clean, roomy, and we felt welcome. The restaurant was busy for midafternoon but it is in a mall area that had good business. The appetizer was a most delicious quesadilla. For the main course, a parm-crusted chicken with mashed potatoes was a treat and very filling. Green beans felt a little flat as they were overheated and not snappy. The location is good within an outdoor mall and near a main thoroughfare.

Hmmmmm... Cheesecake Factory .... How long has this chain been around ? One of my long time favorites is STILL on the menu .... Lettuce Wraps ( with Chicken ) .. it even tastes the same ... there are some winners on this menu ... and considering how the price of just 1 ( one ) entree has gone up outrageously especially lately ... Cheesecake Factory is now consider the "cheap option".

The service was extremely slow. Imagine walking in at 5:45pm, being seated at 5:55pm and not getting your food until after 7:00pm. We were in a rush and asked the server to bring out the food as each one is ready, but he refused. He said they need to bring out all the food at the same time. 2 stars for the incredibly kind manager who apologized and gave us a complimentary dessert. The food was excellent.

It's a lovely setting. It is set up to be a fine experience. Everything is just terrific until you get to the food, which is absolutely hideous. At least what we ordered: Deep fried Brussels sprouts were burned beyond recognition; the Korean roasted cauliflower could have been McDonald's chicken nuggets dipped in honey; the quartet of quarter sized crab cakes came with a price tag that equaled four In-and-Out burgers; the "pinot grigio" was unspeakably terrible, rivaling even airline wine. The MaiTai was okay. I wouldn't even order the cheesecake, as they had no proper straight up cheesecake, only fancy sugary draped monstrosities. I shan't return.

Part 1: I just left this establishment and had the rudest encounter with the Manager on shift named Brian Vasquez Mauro. I was just there on Friday with family for dinner and wanted to go back tonight. I love the Cheesecake Factory and have been going to the original in Beverly Hills since 1990 for 35 years! I've been coming to this one weekly for 15 years! Most of the staff know me and it has always been a lovely experience. I even supported this restaurant during the pandemic by ordering food from there several times a week to keep them afloat. I also have friends who have worked for corporate, which I will be reaching out to. Tonight I was there treating a friend who is a doctor for dinner. The server was nice but the salad entrees we ordered took 40 MINUTES to come out. We did not complain, we waited patiently. Even our appetizer took 30 minutes and we still did not complain. I ordered the fried chicken salad and asked that the vinaigrette dressing be left off and instead ordered a ranch dressing on the side. When the salad finally did arrive 40 minutes later I put the ranch dressing on and took a bite. I noticed immediately a STRONG taste of vinegar. I decided to take another bite to see if I was mistaken. Nope! It was definitely vinegar. I politely flagged down our waiter and told him, "I asked for the salad dry with the vinaigrette dressing to be left off and instead be given a side of ranch dressing, which you brought, but the salad has vinaigrette dressing mixed in. I took two bites to make sure. Can you please have them remake this?" He apologized and said sorry and took the salad and left. My friend who is a doctor who studied at Yale happened to taste it before the waiter took it away. He clearly tasted the vinegar as well. The waiter left and while my friend ate his salad I enjoyed my mint green iced tea as I waited patiently. The next thing I knew, a man comes walking up to the table and asked, "Is there a problem?" He did not greet us. He did not introduce himself. He did not say, 'I'm sorry, I heard there was an issue with the food.' He was immediately cold and no smile, no greeting, just unpleasant. I said,"No. Not really. I mean it took 40 minutes to bring me a salad but that's okay. I just sent my salad back because it had vinaigrette dressing in it and I ordered it without it and asked for ranch on the side so the waiter said he'd have them make me another one." The manager then proceeded to tell me, "There's no vinaigrette on it." I said, "I tasted it twice to make sure and there's definitely vinaigrette dressing in it. I even had my friend taste it and he agreed." He then said, "No. There's no vinaigrette in it." I said, "How do you know?" He said, "I looked through it. There's no vinaigrette in it." I said, "There's definitely vinaigrette in it. I am not imagining it and neither is my friend." He said, "No. There's not." I said, "Well, dud you taste it?" And he said, "I did, and there's no vinaigrette in it." I said, "So, you're calling me a liar?" He said, "There's no vinaigrette in it." At this point I'm wondering why this conversation is even being had because if there's ever a problem. They simply apologize and fix it by bringing you another one. Not at this restaurant! I said, "So, you ARE calling me a liar?" He said, "I'm not trying to argue with you." I said, "But you literally are standing here arguing with me." At this point I told him "Just leave. The waiter put in the replacement order and they're making me another one. I don't understand this interrogation." He leaves and my friend looks at me like, "What was that all about?" He didn't greet us. He didn't apologize. He didn't ask you if there's anything he could do to make it better. He just came over to argue with you. That's harassment." At this point I just lost my appetite and my patience. I didn't want to wait another 40 minutes for a salad so I politely asked the waiter if he could just cancel it altogether and remove it from my bill. I told my guest to please continue eating his salad entree while I enjoy my mint green iced tea. My friend was so put off by the managers demeanor that he insisted we leave. I told him, "No, please enjoy your salad. I'm fine." He insisted we go, so I paid, left a 20% tip, and we left. I just want to say, after supporting this restaurant in Beverly Hills for 35 years and this one in Rancho Mirage I have NEVER been treated so rudely in all my life. I have supported this company through the pandemic and now that the economy is in the toilet and Cheesecake Factory is cutting employees hours and the economy is definitely going to get worse I still come out to support them a few times a week. I am always polite. I have waiters and waitresses who know how often I come in and tip generously but tonight was the last time I will step foot in a Cheesecake Factory ever again.

Horrible Service. Waited over an hours and a half for an order that was " never entered in to the system ". WTH!!! Don't waste your time here till they get their act together. Disrespectful and embarrassing. Customer service is truly over. ..

Now I remember why I haven't been here in over 20 yrs. Food quality is low. When you have A to Z on the menu, might as well just be a buffet

I have been to many Cheesecake Factory restaurants over the years and have never been disappointed. They are very popular, so expect to wait 15 to 30 minutes. The hostess is good about giving updates on your wait time and there is ample seating in the lobby for your comfort. I always eye the desserts in the display case while I am waiting. This helps narrow down my choices and I can "see" if there is anything new or different to try. The hard part is choosing your meal, the menu is literally a book! I try to have a light meal so I can save room for pie. It's not easy because they serve generous portions! Start with a appetizer, soup or salad or go straight to the sandwiches, burgers or entree. This restaurant is a frequent choice when meeting family or friends. They decor and lighting is beautiful and the booths are very comfortable. You will not be disappointed. Enjoy your meal and don't forget to tell 'em that Rosemary sent ya!

This review would've been a 5 star definitely! The food & service were excellent l, they've changed the menu a bit & it's great! Ambience was relaxed! In the pictures posted myself & hubby ordered a small Caesar salad to share & Shrimp scampi with Shrimp bistro. All food items were amazing!! However we ordered the famous strawberry shortcake to go which is usually sold out, once we got it home to try it the biscuits that we were told are sweet & fluffy were like rock hard biscuits with no flavor. Disappointing & had to throw out the biscuits & just eat the ice cream with strawberries & whip provided. Look forward to trying this again to give a better review, especially since this item is usually always sold out. TIL next time.

The food my wife and son got the enchiladas green sauce chicken was appalling to my taste buds it was nice presentation but it was horrible tasting it wasn't even warm the served her and my son cold rice we went there for my sons bday and that was a total let down for dinner it was nice they gave him a free cheese cake slice for his bday but all around never order Mexican food from that place they suck I'm a chef and i can't believe they sent food out like that total disappointment for the bday boy luckily I got the shepherds pie and he liked that so I gave him my food

All great. I always have a great time eating here. Miss the lasagna verde though. Great salad menu

Let me start by Saturday night. We went there when it was extremely packed about 830 9 o'clock at night had no wait time. Our server was excellent. Our food was excellent. It was just a great experience spent well over $150 on two of us Sunday night. We decided to go back not even half as busy about 830 same time and we were told by the two girls at the hostess station that we would have to wait 20 to 30 minutes until they could find us somewhere to sit and of course I asked the places isn't even that busy. They still have to try and find you something so I said forget it and they just slammed their little hostess book on us and acted like we were nothing and let us walk away. I was a little bit bummed out about it because of the fact we had a good experience on Saturday and I went back in and I asked the manager's name the one host was hesitant to give it to me and then she asked me why and I said I really doesn't concern you right now and she finally gave me Brian's name Brian and I'm sure those girls are good hard workers but tonight they weren't they give you as a negative in my book after such a great experience on the night before because they were kind of snobby and seemed like they wanted to get out of there because it was almost closing time but I believe you close at 10 PM or 11 PM and this is not even 9 o'clock yet we're pretty disappointed in the service tonight. Good luck with them. Normally people wouldn't turn away money like that, but I guess they didn't care too much about her happiness and our money the next night.

Had an older woman with short hair as our server. Ordered a coke and Coke Zero, when she brought the drinks to our table she said she forgot which was which, so she proceeded to sniff them. After smelling both drinks, she gave them to us and had us figure it out. Not a great experience.

I had a Cobb salad here with my family and became so ill after. The service was substandard. Thankfully, my kids didn't get sick from the food. Still suffering from it 2 days later.

ABSOLUTELY worst experience at a restaurant and let alone, a cheese cake factory! Service was terrible..... absolutely terrible. We sat down around 8pm on Friday 2/7/25. We ordered the eggroll sampler, orange chicken, Cajun jambalaya, and the Louisiana chicken pasta. Jambalaya pasta was bland and dry. It literally looked like they tossed it in oil; and it tasted like water with a side of noodles and shrimp. Our server agreed and stated that's how it normally comes out and suggested to switch it out to something else so I settled for chicken tortilla soup. The Louisiana chicken pasta was also watered down and needed more sauce so we requested more sauce. 45 minutes later. At this point, we had to ask for the extra sauce 3 times. The chicken tortilla soup came out with the "extra sauce" , the extra sauce ended up being a side of the chicken tortilla soup poured into a smaller container . The busser who brought it out acknowledged it was just extra soup and apologized so we just asked him for our server to get the check. The server comes and at first tries to say that the sauce was the correct sauce, however, it tasted exactly like the chicken tortilla soup and was a COMPLETELY different color and texture from the sauce of the Louisiana Chicken Pasta. Terrible service, terrible food, does not compare to other Cheesecake Factory restaurants. Save your time and go to McDonald's for quicker service, more flavor, and satisfaction. Safe to say I won't be back unless I'm out of water and dehydrated.

I came in at 8 pm ordered sliders w fries she asked if I wanted fries ...two pieces of cheesecake . A chicken salad . I tipped 20 % . Overall very disappointed besides waiting for 40 minutes they forgot the fries . The sliders were the saddest piece of meat on a bun you can dream up . The salad looked like a 9 dollar sprouts salad . The bread was the best part and warm . 82 dollars total . Not impressed in the least bit .

Fine lunch. Decent size portion of salmon with good mash and steamed broccoli. They have a decent lunch specials menu. Service was fine. It's such a huge place. Vibe is quite sterile and feels a bit like Vegas Disneyland. I'm never blown away by any of the food at the Cheesecake Factory at any of the locations, except I love the actual cheesecake. This location seems fairly well managed and is clean and serene. Better experience than I've had at other locations.

Hair in the burger And spaghetti on kids menu was very over sized but food is still pretty good.

We were amazed by server Tracy T she was just beyond kind, caring and warm. She was very busy and always greeted us with a smile! She truly goes above and beyond in hospitality and truly makes Cheesecake Factory shine! The manager Shastin was also just amazing for making our experience so amazing! Thanks for this amazing experience and beyond excellent care!! The food was beyond amazing as well. Lots of appreciation! Gabe and family!

Last year it was my first time going to this location and it was an AMAZING experience. I was very lucky to have my birthday lunch here with my family and friends, the wait for the food was pretty short which had shocked me since there were other people there too with large parties. The waitress was so kind and helpful since we had brought an outside cake, the waitress provided us with plates and a lighter. The inside was very pretty and the ambiance was so calm. I ordered pasta and it was so tasty I enjoyed it very much.

When I arrive early for dinner I consistently have to wait too long to be seated! I arrived at 4pm for dinner on a Monday yet and waited 25 minutes! This would be normal on a busy Friday and or Saturday night but ridiculous on a Monday at 4pm! . The food preparation as of late has in my opinion been mediocre. I often go to the Cheesecake Factory in the Irvine Spectrum and I am seated immediately at 4pm and the food preparation is always outstanding! I do not understand this contrasting differences between these two locations???

Place is beautiful, but didn't approve on service got rushed to order food and drinks didn't bother to hear us what we wanted and forgot our drinks for almost 20 minutes had an attitude. Server was not attentive

I LOVE LOVE LOVE coming to this location whenever im in the town.. the food is always on point and the service is AWESOME! I Usually order takeout and always have some sort of special request.. rather its my Meat separate from my food or my extra sauce on the side.. They always prepare my food to perfection. I came here twice in my last trip to palm springs and the second time I came the waiter was kind enough to remember me .. which was amazing since they see 100's of people!! This is a perfect date night location as the restaurant is located within The River Shopping Plaza and the ambiance is super romantic with water flowing through the Plaza! Cheesecake Factory is delish anyday.. but this Location sets the bar High! Check this location out if your nearby especially for Date night!!!

Empty at lunch time during season should tell you something. We haven't been in a few years and decided to give it another try. Prices were increased A LOT. $16 for a cocktail is very high too. $28 shrimp ceasar salad is a crazy price when it's mostly lettuce and 4 tiny grilled shrimp, it's a $20 salad at most. Now looking at the recent reviews of this restaurant I shouldn't be surprised by what it was. This used to be a little higher end and worth the price but it's really just another Coco's now. Sad to see the decline in quality and increased prices. For it being so corporate I would expect a higher bar. That said the server was friendly and checked in periodically. However I feel it important to mention One of my forks still had food on it when we sat down. who is running this place and are they just so out in the middle of the desert that nobody from corporate visits and sees how bad it is? Avoid this restaurant unless you want mediocre. Won't be back.

I'm not surprised that the restaurant has 3 stars. Upon entering the empty restaurant the wait time was 20 min. Once seated we immediately notice the dirty silverware, we ask for plastic utensils and are told "those are not wrapped in plastic just so you know." Nevertheless we wait and wait and wait before the server introduces us to another server who will be taking our table. We wait even longer she finally takes our order, (this server can't be bothered with our order). Poor attitudes from multiple staff. Our food gets to our table at various times. One entree came out cold, so we sent it back to be remade. Overall, this is probably the worst Cheesecake Factory I've ever stepped in. I'm from the LA area and this restaurant is a staple for me and my family. It's just unfortunate bc the location of the restaurant is an affluent one. Understaffed * Poor quality food * Poor quality service* Unlikely to ever revisit this location in the future.

I passed by the Cheesecake Factory in The River at Rancho Mirage while enroute to Palm Springs, and was enthralled by the beautiful location on the water. To be fair, the entire shopping plaza where it is located was modern and trendy, done up well with holiday decorations. The restaurant is open and airy, with high vaulted ceilings, and played wonderful and uplifting music throughout my visit. The staff were incredibly kind and engaging as well. Drinks and the complimentary bread/butter were served quickly. I went with the chicken parmesan sandwich, which is always a hearty portion good enough for 2 meals. It was delicious, but a bit oily/greasy, as the bread was oversaturated and dripped when taking a bite. The fries were standard average fries you find at any location. Prices seemed a tad bit higher for all menu items compared to other locations of the chain that I've been to in the past year. Overall, a nice dinner experience at the Rancho Mirage Cheesecake Factory.

Food was good, Customer service was ok. They take for ever to come to your table . Food takes so long to come out. By the time they brought my son's food our food was cold. We finish our drinks and no one Came to ask if we needed a refill. I tried to wave at the waiter but he wouldn't even turn around. I love The cheese cake factory is one of my favorite places to go eat but this time was so bad! Plus it was my son's birthday, but we literally just ate paid and left right away from how bad the service was.

Just had a great lunch. The food was great and the service was exceptionally good. Reagan was our server and we never had to ask for a thing.

Food was delicious, appetizers were great. Service was in point, little time to wait on table. Ambiance was lovely.

Server Jason was super attentive and made sure allergies were noted and drinks refilled. I'm gluten free for medical reasons - I got the Farfalle with Chicken and mushrooms, daughter got the Parmesan crusted chicken, and we got the Caesar salad and Brussels Sprouts to share. Why don't I come here more often? The food is so good I forget it's gluten free. I got the Godiva cheesecake to go since we were so full. Definitely need to come back and try some other options. And get those Brussels sprouts again! Thanks

Had a phone order. The app was giving me trouble, so I called the restaurant. Somebody named Arthur was very helpful, helped me fix my order, and kind of saved the experience. Thank you Arthur, and thank you cheesecake factory.

Food was tasty. at first my burger seemed a bit bland but then I noticed that the bbq sauce was served on the side. Once I started to dip in the sauce, the whole dynamic changed. Our server was very nice and friendly however some of her mannerism came across a bit rude. My 1 year old toddler dropped his toy car on the floor as she was walking up and I apologized to her. She was very generous about it and picked up the toy car but then she kind of threw it on the table. It kind of caught me off guard but I thought nothing much after that. Then she got us started with beverages and the children's food order. I noticed she did the same thing with the straws. Kind of just threw them on the table instead of gently placing them down. Again, maybe it's just her style and perhaps some people enjoy that type of style of service but as for me personally, I prefer to be catered to kindly if that makes sense? She was definitely very attentive and made sure we had what we needed to enjoy. She kept a nice smile on her face which is why I think I was caught off guard by the way she gave us the toy car and served us our straws for our drinks.

I had an upsetting situation here and I will let it be known. My family came to visit from Texas I decided to take them here tor lunch so we could enjoy the outdoor seating in a beautiful day. When we arrived there were people eating in the patio and we also wanted to be seated there since it was a beautiful day. I am not sure what was going on with the host but she was not friendly she immediately told us that they were done with the outside seating for the day. Then she asked us to wait 15 minutes to sit inside. As she is directing us to our table I noticed another outdoor seating area and I asked if we can sit outside and she immediately replied no that only accommodates 5 to 6 people in the tables WE WERE 6 OF US and I mentioned to her but she completely ignored us and walked away. I wanted to call the manager but I contained myself because I didn't want my family to be uncomfortable This is their first time visiting, my mom is 84 and she might never get another chance to visit again, for Me it is EXTREMELY important that I give my mom the best experience everywhere I take her and this was definitely not one of them. I am not sure nor have an idea why the host didn't want to sit us outside but hope she read this. After that I wish we can say the food was delicious but we didn't enjoyed it and we would like to so it was simply TASTELESS. I will never be back nor I will ever recommend someone here.

I've never been as satisfied with a restaurant's customer service as I was during my visit last night. Although the kitchen staff made a mistake with my order, both the waiter and the restaurant management were so apologetic and went above and beyond to rectify the issue that I hold no grudges. In fact, I'm grateful for their honesty and generous compensation. It was supposed to be a standard dinner visit to The Cheesecake Factory for my wife and me. We ordered avocado eggrolls and a couple of chicken dishes, snacking on the bread while patiently chatting and waiting for our food. The appetizers arrived, followed by my wife's dish, and that was it. We sat there for about 15 minutes with just one dish on the table, growing increasingly frustrated as her plate cooled. Suddenly, a manager appeared, smiling but with a look of disappointment on her face. It turned out someone in the kitchen had dropped my dish. What a bummer! The manager explained the unfortunate situation and said that my dish was on its way, but I would have to wait a bit longer, and she offered to cover the cost. Furthermore, after we finished our meal, another manager returned and offered us a complimentary dessert on the house. The Cheesecake Factory team did an excellent job of turning a potentially bad experience into something I will have good memories about now.. This was also the first time I tried The Cheesecake Factory's tiramisu, and it was awesome! I'll definitely be coming back for more.

Well, we are used to eating here in Woodland Hills where we used to live snd now we moved to the desert so despite the bad reviews mom and I gave it a try and we will be back as long as my 91 year old mom can still walk the journey. If you cannot walk far due to any reason don't attempt to eat here. That's why everyone we could see was pretty young. The parking lot is a long walk especially in 100 plus heat. The service started off shaky but ended up really good. We loved the salad. However, I have eaten the lettuce wraps at least 30 times in my life and this is the first time the chicken was so dry that it ruined the whole dish. Puppy did eat the chicken later so it wasn't a total loss. The bread is still good and the lemonade was excellent. We will return for sure.

Update: The food that was packaged to go was MISSING part of the toppings Food poisoning from the food, that was sitting under the heat lamp too long. Understand please that food kust be served in a reasonable amount of time from preparation.

The food took about 45 mins to get to my table. By the time the food got there I wasn't even hungry anymore. I also didn't like that all the utensils were laid out. They should be rolled up in a napkin like normal restaurants. It was very hot in there and I've never left a restaurant sad because my food didn't satisfy. Definitely a waste of $200 for food my party didn't even enjoy!!!