Angela D.
Yelp
We visited this Cheesecake Factory on December 23, 2025, around 2 PM. We had a 2:45 reservation and were seated early, which was appreciated. Unfortunately, the rest of the experience went downhill quickly.
To start, there is only paid parking and it is not valet, if you want valet it's $2 more. We had to pay $4 just to park.
Our appetizers were great, but the problems began with the entrées. I ordered a ribeye steak medium rare. When it arrived, it was WELL DONE with very faint to no pink, and the mashed potatoes were cold, which made it seem like the plate had been sitting for a while.
When I told the waiter the steak was not prepared the way I ordered, he asked if it was "too pink," which made no sense given how overcooked it was. A manager then came to our table carrying my plate, pointed at us asking who ordered the steak, and tried to justify that this was the chef's version of medium rare. It wasn't even medium. Clearly, my same plate had been passed from the waiter, to the kitchen, to the manager, and then brought back to us as if it might be returned, which was very unsanitary.
The manager also said that if I wanted medium rare, I should have ordered the filet because it's thicker, implying the ribeye can't be cooked properly. That was frustrating. If I wanted a filet, I would've ordered one. Also, why ask guests how they want their steak cooked if you're just going to say the chef cooks it however they want?
After unnecessary back-and-forth and attitude from the manager, they finally agreed to remake the steak, which was what what we wanted from the beginning. The remake took another 30 minutes. I don't really understand the purpose of a manager even coming out to talk to us really.
To top it off, when we finally got the bill (which also took a long time), we were charged for two ribeyes and one comped. Something I've NEVER seen before on a receipt. So because they had to remake the ribeye, it's added in our ticket? It was "comped" but still. Weird.
We didn't even want to bring it up at that point because everything, from food to check, took so long and we just wanted to leave.
We usually have good experiences at Cheesecake Factory, but this visit was unnecessarily frustrating and disappointing. We likely won't return to this location. And don't get the ribeye if you want your steak cooked properly, per management. Ridiculous.