Kim A.
Yelp
Sad to say... But The Cheesecake Factory is going downhill! It was the perfect example of a "HOT MESS"!
Changed the menu and portions:
The last two recent visits at Cheesecake were not good.
Cheesecake Factory used to be known for there enormous entrees where you were sure to take a doggie bag because you couldn't finish it. It seems like they changed their portion sizes and many items on the menu. Even the ingredients in the drinks were changed.
I noticed this change in a previous visit but I thought maybe it was an off day. Last Friday, I noticed the difference in the portion size and the taste of the drinks . When I asked the staff member she stated they did change the menu, the alcohol they use in the drinks are different, the portions are smaller, and they took many items off of the menu.
Food:
My party ordered two orders of Dynamite shrimp, two kid size quesadilla, bistro pasta, ceasar salad, and the habachi steak. The food took extremely long to come out. We ordered bread at least 4 times before finally the kids quesadilla came out. Then the dynamite shimp came out and was terribly skimpy. The two orders wasnt enough to feed one person. The main entrees took about an hour or longer to come out. When the salad and pasta came out it was a smaller portion. I usually get the same thing when I come to Cheesecake and I remember the pasta and salad being a bigger portion.
The Bistro pasta, although small, was still as good as I remember it. Lemony, creamy Alfredo tossed in thin spaghetti, topped with mushrooms, fried shrimp, and other veggies and herbs. The steak was decent. The shrimp was struggling and scarce to say the least. The Ceasar salad croutons were stale and hard. The kids enjoyed their quesadilla. They ran out of Pineapple Upside Down Cheesecake, after several minutes the waitress was so embarrassed to come back to the table to announce they had no more. They also forgot to add the candle to the ice cream Sunday for one of the kid's Birthday. It just kept getting worse.
AC NOT WORKING:
The AC in the building was broken which they should have warned patrons before entering. It was terribly hot and stuffy, and the amount of people in the building made it worst. It was very unpleasant.
Waitress was a saving grace:
The waitress was an 18yr old girl. Very young and had such a great and warm personality. She apologized profusely. She was accomodating in trying to make our visit a comfortable experience even though she was very aware that it was complete and absolute chaos. She never once lost her composer. She held it together very well even though many customers were complaining about the wait times and stuffy air. She kept everyone calm, assured, and entertained with small talk and jokes periodically.
I come to Cheesecake at the Sunrise location often, however this last visit has me second guessing whether I will ever come back. That's if they are still around. When companies start to scale back it may be a red flag.