The Cheesecake Factory

I have always had a great experience. The food was delicious. Everything was well seasoned & plated nicely. I also had their red sangria. It paired perfectly with the meal & the portion size was generous. Service was friendly.

I visited The Cheesecake Factory this Sunday for brunch with my son and a friend. When we arrived, the downstairs dining area was practically empty—just one family was seated. The hosts asked if we’d mind sitting downstairs, but we requested to be seated upstairs since we could hear more activity from there—it felt less like a ghost town. Upstairs, a second host seated us at a table in the back, right next to a plating station with a small sink. It was freezing, especially on such a gray, overcast day. We asked to move, but the host said the section to the right was closed—despite the fact that we could see a family of about seven seated there. We ended up moving just one table over. The upstairs area was *not* full, so the restriction didn’t make much sense. Then, a man who we thought was our server came over and told us we *could* sit in the section we originally asked for. Why did the host upstairs say no in the first place?!? It honestly made us feel undervalued and uncomfortable. I ordered the chicken and waffles, and honestly—it was disappointing. The waffle had a spongy, undercooked texture, and the chicken was just a few overly crunchy, underseasoned strips. It tasted like crunchy leather—no flavor at all. Everything we ordered tasted rushed and underwhelming. I won't even talk about the "scrambled eggs." My son was served a fried egg that was sliced multiple times. Weird. Did the cook just forget how to scramble? (It's just the CF way I guess. Everything just taste underwhelming and corporate). This was my first time eating at Cheesecake Factory since undergrad—and that was only once. I can't say I regret not coming back sooner. I only visited this time because it was my friend’s suggestion. I will say: Our server and the busser who helped us move to a better table, could have saved the day if we were there for anything but food. They were warm, kind, and attentive—truly great. Would I come back for the food? No. It just wasn’t good. For a Sunday brunch, the place was oddly empty. The tables were old and scratched, and the overall decor felt tired. It all needs a refresh. Corporate really needs to revamp SOMETHING. The model just doesn't work I don't think for today's diner.

3/31/25: I wanted to share an update: I truly appreciate The Cheesecake Factory for reaching out to me regarding my review. While my original review remains unchanged, I was impressed that a company of their size took the time to acknowledge my feedback and demonstrated that they value customer opinions. Our dinner at The Cheesecake Factory was a comedy of errors from start to finish. While the company of friends made the night enjoyable, the service was a mess. We were seated at 8:10 at what felt like the forgotten table. Drinks trickled in—some didn’t arrive until after 9 PM. Food service was painfully slow, finally reaching us at 9:40 PM. At one point, I asked for a manager due to the delays and missing drinks, but I never actually got to speak with one. To top it off, our server accidentally spilled my fries on me—an honest mistake, but just another moment in a string of mishaps. The one bright spot? Dessert. Our friend’s birthday treat arrived promptly, but by then, the restaurant was nearly empty, and we were among the last to leave. While I understand that off nights happen, this was beyond what I’d consider acceptable service. I won’t be rushing back to this location anytime soon, but overall, I do like The Cheesecake Factory—the food is generally good. However, given the excessive wait from 8:10 to 9:40, especially as the restaurant was clearing out, they should have been more proactive in addressing the situation. A manager checking in or offering a small comp would have gone a long way in making up for the experience.

The service was so slow. We never received water, complimentary bread. It was my friends birthday dinner with only 8 of us. One of our guest literally had to go find a manager to ask why are we being neglected with service. I was parched i could have drank a pond of water. The food was mediocre, due to the excessive wait time. The waiter began showing frustration because he had another large party . That was not our fault. He asked to transfer tables, and the manager refused for him to do so. Lastly, I forgot to mention we had reservations and we still had an excessive long wait. Not pleasant at all of a experience

The food is good when is comes but this restaurant has a problem with communication and it affects your overall experience. The staff and management are just not what singing the same toon. Me and two kids came in and a few seconds before an older gentleman alone. The downstairs host informs us we can sit down stairs but we can be seated upstairs. I walk up stairs with my 30 pound toddler just to be told they are open despite having no hot water and they aren’t seating people yet….. The older gentleman wearing a knee brace couldn’t get his happy hour drink. I guess the mall is closing so maybe this cheesecake factory will be closing also soon. This location just really knows how to ruin a classic brand 💀 supervisor pictured could care less

I always try to be nice in reviews because it’s life and it could just be an off day, but this was genuinely just SO bad. The food was mid, it took half an hour for them to take our order after being seated, and we didn’t eat until like 5:55 (we got there at 5:02 pm exactly) also our second waiter spilled water and it took ANOTHER waiter for them to clean it up (safety hazard, was worried someone might slip) its Cheesecake Factory so you pretty much get what you’d expect, but it was definitely below average. Sorry if this sounds mean but I also spilled water on my pants and it looked like I pissed myself so I’m in a bad mood. Overall 4/10 manager was really nice tho. Good vegetarian option, but I could go literally anywhere for the same price, half the calories, and twice the quality.

I LOVE the carbonara at The Cheesecake Factory!! The last time we had it delivered it was absolutely wonderful. However, this time it is simply spaghetti noodles with the slightest hint of carbonara. I’m basically eating dry noodles, bacon, and English peas. We actually ordered two of these and one is mediocre while the other is just spaghetti noodles. I’m very disappointed in the variation of quality here. This is inedible. I could cook noodles, peas, and bacon myself for $3 if that’s all that I wanted.

I am disappointed regarding our visit to The Cheesecake Factory at 5335 Wisconsin Ave NW, Washington, DC 20015, on December 31, 2025. This was our first visit, and unfortunately, the experience was very unsatisfactory. We were not greeted upon arrival and had a long wait and eventually had to ask multiple times for a table. We ordered one Oreo® Dream Extreme Cheesecake and two cups of tea, which arrived late. The spoon and tea glass were dirty, forcing us to rinse the glass ourselves with hot water. I also requested additional hot water, but it never arrived. The cheesecake was overwhelmingly sweet and did not taste good, so we could not eat it and had to throw it away. After leaving, we noticed an additional, unexplained charge on our bill. Due to the poor service, cleanliness issues, and unusable food, I will never come back again

I've been here several times and it's a chain, so I've never bothered to review. It's usually not better or worse than any other Cheesecake Factory, except the parking is trash and it can get very busy. But Sunday happened to be both Mother's Day and my birthday so for some odd reason I decided I wanted to go here. Mistakes were made. The service was abysmal. No brown bread was brought, the waiter forgot several items, had to be flagged down for water and spent half the time we were there talking to his coworker/girlfriend??? in the wait station. My husband spoke with him when he first got there about a whole key lime cheesecake for my birthday as it's both of our favorite. He did NOT put it in and, when we finally flagged him down to ask for dessert after waiting 30 minutes after everyone was finished eating as he power walked past our table (aggressively avoiding eye contact) at least three times, he sheepishly but UNAPOLOGETICALLY informed us that the cheesecakes were frozen and we had to order individual desserts, which took ANOTHER 30 minutes to come out. Went for safe, reliable, with brown bread and no need to buy a birthday cake, left with disappointment. The food was fine, the service SUCKED. Of course the manager didn't make an appearance at all. It was Mother's Day at 8pm. Next time brunch only, but not here. Smh.

The food was good. I love the chicken dumpling as an appetizer. The taquitos were flavorful and the sauce was the perfect spicy addition. The service wasn't good and we spent about 2 hours when all we had was two rounds of apps.

The burrito is huge! I enjoyed it but found the food in general to be just okay. The cup of coffee was expensive for what it is! The pancakes were not good because of their size, the consistency and flavor was rather disappointing.

We came to celebrate a graduation. The service was ok, our server was friendly but very soft spoken. I couldn't hear anything she was saying. The restaurant was pretty slow, so I didn't understand why our food took so long to come out. We ordered drinks which were good, minus the sodas they were flat and taste off. The mojitos were tasty. The food was cold. I always order the same things because the menu is so large and can be overwhelming. So I love the Buffalo blast. They were definitely the worst batch I've ever had. Cold and soggy. The dinning area was clean and not crowded. The ambience was ok. I thought the service and experience could have been better. Especially because it was so empty during the time we came. I did grab a slice of the Very Cherry Cheesecake to take home!! What a treat is was!! I wish there were cherries throughout the slice I had but it was a good pick!

This place has gone down so much from such a wonderful food experience. They've changed their cucumber (really all) of their lemonades from fresh ingredients to simple syrups.. unbelievable! Absolutely disgusting. The pasta wasn't fresh at all, it tasted like canned food. The chicken wasn't good, nothing tasted fresh, such a horrible experience never coming back.. Just because the economy or whatever the fuck is going on doesn't mean to substitute the quality of food for that, because at the same time they raised their prices! So wtf!! Raised prices with a lower quality food and experience equals the perfect recipe for bankruptcy. And our waiter was trash, poor thing. Had us waiting a long time to get served, the place was half empty on a Friday night. This place has gone down hill, don't come, don't waste your money thinking you're gonna get the same experience you had before.

I hate this place, genuinely hate it, I went here once and I'm never coming back. It specifically is this location that I have a problem with, I've gone to ones in CA and VA and DC and they're fine. We get there and even after a reservation they told us it would be a 45 min wait, so ok I laugh it off like maybe they're just really busy. We get seated and wait another 45 minutes for a waiter to even look in our direction, at this point I'm not pleased, the drink orders are placed and bread is put on the table, another 45 minutes to get drinks for us, then we order and get this it took 2 hours to get our food, I was honestly appalled and stunned at the level of disrespect and immaturity our waiter had, he also spilled my drink all over the floor the table and myself, and the food was just absolutely awful everything was cold and it just tasted horrible. I will never ever in a million years come back to this place, god forbid they do it to other people 0 stars, 0/5 food, 0/5 service, 0/5 ambiance, don't waste your money go to Clyde's instead.

Cheesecake Factory can be a hit or miss, but since living near one, I love to stop by and grab cheesecake to go. It is such a game changer when you realize you can take it and go. The cheesecake is a 10. My favorite is the tiramisu, but my friends love the chocolate fudge oreo. You really can't go wrong. Sometimes the food isn't great, but you don't come to a restaurant with a 25 page menu for great food every time. You come for the experience and for the cheesecake.

Haven't been here in a few years. Used to love this place. Dinner tonight was big disappointment. Food quality was low. Service also very unprofessional. Last time I eat here. Don't waste your $$$, too many good restaurants in DMV to settle for this glorified McDs.

I visited the Cheesecake Factory on Wisconsin ave in NW DC, I was very disappointed in my experience after over 30 years of patronizing the restaurant, first problem was I went seat at the bar and the ceiling was dripping water while waiting on my food the water begin to constantly run from the ceiling, after the experience I got my food to go only to get home to discover they gave me what appeared to 2 children side portions of shrimp scampi, I deleted the video of the leak, I must say the hostess was very respectful and customer friendly no problem with the service from her, reached out cooperate to response back

We went here on a whim because it was close to another store we needed to go to and just like others have stated, it was nothing short of mediocre. The table was sticky, the dinnerware & silverware that stays on the table was dirty and stained, and I barely touched my dish. I asked for hot water to soak and clean my utensils. I got one of the skinny pastas that had chicken, parmesan and tomatoes. It tasted and looked like something a child threw together. I am pretty simple and don't care for food that is overseasoned, but this was not seasoned at all. I was so disapointed, I didn't trust them to make anything else better so I just shared a meal with the person I came with. They got a turkey club sandwich and to be honest, I should have kept it that simple as well. I didn't want to even complain about it, I just asked her to take it off the bill. This is my choice only when nothing else around is open.

Drinks were good, especially the pineapple cherry limeade. Our server did well for her being the only person working the bar area. The food though..... * sigh* my fettuccine with alfredo sauce was terrible. Instead of being creamy and good, the cheese was very gritty. The server was understanding and took it off the bill. The music was good. We got cheesecake to go, yet I was missing the whip cream that goes on top. I am probably not coming back to this location unless it's for a quick drink.

The drinks were good but the food was subpar. My partner had to have her food returned because her Alfredo had a gritty texture with no flavor. My food had a strong curry flavor but the peanuts that were sprinkled on top tasted expired. We also had to ask for bread after ordering our food because it was never given to us. The manager often walked past our table and a few others with black guests and checked in with the tables with white patrons. I would not go back to this location.

Poorly managed and NOT totally ADA compliant. Service was non-existent and manager was incompetent.

The manager should be ashamed of himself! One server and he is standing around doing nothing to help her. Our drinks sat on the counter and the food was sitting in the window while the server did her best. Our food was cold and shakes were literally milk. We usually really enjoy Cheesecake Factory!!

The Cheesecake Factory' isn't the hip restaurant of 25 years ago when there was an obligatory 45 minute wait every time you wanted to go. It still is a decent chain restaurant with a plethora of options. I met up with some BFFs the last Monday in November for dinner at the Friendship Heights location. Maybe due to the closing of the mall, but they weren't busy at all inside. So it was strange that arriving at the host stand and being the first person to arrive for our reservation, they wouldn't seat me until 80%of the party had arrived. I understand that policy if the restaurant was busy or a weekend, but they were only 5 tables occupied that whole night! Anyway, my dish of Tuscan chicken off the skinnylicious menu was very tasty. In fact, it was the best tasting "light" item I've had. I hope it was under 590 calories as they claim. It was a generous portion of chicken cutlets with a tomato, artichoke and asparagus sauté over farro. I didn't really think they added basil as claimed. I couldn't complete it and had leftovers for next day lunch. The tropical iced tea was delicious and unsweetened. Our server was very attentive and offered multiple refills and bread throughout the night. Overall, I would recommend if in the area.

Ya know service can really make or break an experience. The food was delicious despite the wait. The waiter was apologetic and it wasn't a big deal. But he totally forgot about us and never came to see if we needed anything, if we were good, but the charm was on thick when he brought the check. Otherwise, the food was hot and delicious. The silverware was dirty but hey things happen!

Big plates and Cheesecakes for days! The original, first location ever in the DC area and always a good pick in my book! You can never go wrong with this place. The Cheesecake Factory offers more variety in its menu and eats than any other restaurant I know. Perhaps just as striking, I have yet to find a dish on this gargantuan menu that I don't like. The menu is expansive and the portions are huge! A group of friends and I initially stopped here for some drinks and to catch up with one another....And, snag a Cheesecake while at of course!! While hanging out here we decided to order some eats as well. We ordered some of everything.....Steak n' Cheese Egg Rolls, Pot Stickers, the Southern Fried Chicken sliders, Buffalo Wings & Tenders. Everything was on point. The food was great and the portions were more than enough that there was plenty left to take home. Besides, you gotta make sure you have room for the Cheesecake which is a meal and calorie buster in itself....but who's counting. lol. During this visit....I tried the "Southern Fried Chicken Sliders" for the first time. It was labeled as an appetizer but was so filling. It could have easily passed for an entrée. The chicken was well seasoned, tender-juicy and stacked on a buttered bun with a pickle to top it off. A total Thumbs up. We also ordered two of my favorites....the Steak n' Cheese egg rolls and Potstickers. They both were a big hit with everyone. And, to top it al off...the finale always is the Cheesecake! You can't leave here without it. This time around I tried, the 30th Anniversary Cheesecake. This things was the bomb!.....A Coachella music festival of Chocolate Fudge Cake, Chocolate, Vanilla & Strawberry Mousse Cake --all layered on the Original Cream Cheese Cake! The layers and flavors were everything!....A party in your mouth!! Not to mention the whipped cream and fudge topping! This thing was so rich, decadent and a cheesecake lovers dream for sure. I'm catching a "Love Jones" just thinking about it. Definitely my new favorite....next to my "go-to" and all time favorite Red Velvet Cheesecake!! In all, great restaurant, good food, and the perfect spot for group meetups and plenty of seating for large families. The ambiance here is always causal dining and chill....in a layout that has this Egypt meets Vegas-Venetian-Bellagio vibe that some how all works together. The service is always friendly and the price point is of good value too. What more could you want? The Cheesecake Factory is a no fail option imo when it comes to finding good food that fits everyone in your party needs and a cool-laid back atmosphere. Not to mention, strong drinks too. I definitely recommend this location and giving this place a try.

Our first visit, so let's start with the negative. My sour dough bread did not feel fresh. Now the positive, yhe hostess J, was very knowledgeable of the area and the menu. The food was amazing can't complain about our pastas. We were seated at a window seat with a view. The ambiance was great. This place I would recommend to everyone to visit. Great date night.

We are a party of 6 with a wheelchair which we told them twice. They wanted to seat us upstairs in a booth. The hostess upstairs was very accommodating and was able to put us at a table, after we had to go downstairs back to the garage to come up a different elevator to get into the restaurants second floor. The waiter took 10 minutes to greet us. He took our order and it was 45 minutes before we even had our drinks, after having to flag down other waiters to get someone's attention, it took over an hour to get our food. When the manager came over he said it is "typical" to take over an hour to get food. I'm not sure where he eats but it SHOULD NOT take an hour to get food. He was very unapologetic and only took $5 of soda off our bill. The waiter comped us a slice of cheesecake to try and rescue his tip. We will NEVER come back to this location. Don't waste your time, patience or money at this location.

Stopped in for Happy Hour since we were shopping in the area and had heard good things. Sat at a high-top near the bar so we could do some people watching on Wisconsin Avenue. Restaurant was clean. Ordered the HH Burger and Buffalo Blasts. Both were pretty good, but the burger didn't seem just cooked...it was as if it was either microwaved or had been sitting. Service was just ok. It took a while to get our order in and also to get the check which can be frustrating. Might come back if we're in the area but don't think we'll make a special trip to come here.

They literally had one waiter working the entire place. Taking orders, brining out food, refilling drinks. We felt sorry for him. We didn't get asked if we wanted drinks or anything it took us the waiter down to get a refill on water. But with that being said, we definitely blame management and not the poor waiter. It's a Saturday, and there should have been more staff working. He was exhausted! The vibe was similar to other cheesecake factories, but the food was phenomenal. The eggroll sampler alone was something I could eat all day. For the entree, I tried both the Bistro Burger and the Mac & Cheese burger. I do look forward to coming back and trying more items.

The restaurant was not busy at all when we arrived for lunch today. We were seated promptly. And then we waited......and waited.......and waited......and waited for our server to grace us with his presence. About 15 minutes later, he FINALLY came by and said that he would be right back. Five more minutes passed, and there was no sign of him. So we got up and left. THIS IS NO WAY TO TREAT YOUR CUSTOMERS!!!

This time was much better. I had a great time. The server was really good. The food was good. The drink was even better!! See my food pictures. Fresh ingredients!!

Where do I even begin, we walk in and got stared at a table made for toddlers, my server walked out on us mid shift and left us hanging with no drinks for more than half an hour, we were told that he was having a rough day. our food took even longer to come. Eating here is disappointing. My drink came out watered down and my pasta has the texture of beef jerky and it was even more watered down than the drink! The only good thing was the cheese cake. Save your money these people clearly don't deserve it. Also had to pay extra for parking because the service was terrible.

7" Red Velvet Cheesecake delivered at home because who doesn't want to eat red velvet cake? Delivered very quickly came from freezer so you must remove plastic wrap. Wonderful experience will absolutely have my cakes delivered to my front door indefinitely!

When Cheesecake gets it right the experience is fabulous . But no one is perfect and here are a few long-term problems - ** The food arrives cold on the inside - it is not heated all the way which is very disappointing. While everyone else is eating their meal you are left waiting behind new orders on the queue. ** Salad dressing not on the side. This means you have a limp salad drenched in salad dressing instead of a fabulous crispy salad. I like to add dressing as I eat so the bottom of my salad is not swimming at the bottom. ** Cheesecake portions smaller with an inflated price. No further comment needed here. ** Inexperienced hostess at the front. Sit where you want. On a high note - when things go right, other than cheesecake itself portion, this is one of my favorite places to eat. I have my favorite dishes and will happily go back time after time but am firm about my requirements. Sometimes it works and sometimes it has to go back.

Why are the ahi tuna dishes at Cheesecake Factory so underrated?! The service was quick and it's exactly always what I expect Cheesecake Factory to be: families, dim lighting, and busy. The four cheese pasta is always my go to! Low carb cheesecake isn't the best though, but I guess I shouldn't complain if that's the option I chose.

We were staying at the hotel in Chevy Chase as my wife was scheduled for surgery at Sibley on December 23. We had a meal delivered to our hotel on Sunday evening, December 22 as we were unable to go out. I had the flatbread pizza which wasn't bad and my wife had the BBQ burger which was pretty awful. It was ordered to be prepared "medium" and came very rare. Due to its condition and appearance, she could not eat it. We have had enough burgers in our lives to know the difference between "medium" and "rare" and this one was definitely "rare". I tried to submit a review through DoorDash which would not let me complete it without a photo of the problem. I suppose I'm too naive to know that if I have a complaint it must be accompanied by a photo. Furthermore, I don't know why the preparer would even send something like that out of the kitchen when knowing the issues associated with undercooked ground beef today.

The restaurant is beautiful! Be aware it's hard to get anything vegan. Vegetarian, yes. I had the impossible burger, avocado eggrolls, and the strawberry shortcake. The avocado eggrolls are the best!! Sooo yummy. The impossible burger was good, pretty average. The shortcake was very disappointing. It was so dry and awful I couldn't eat it. The strawberries and ice cream were good!

Ordered a turkey burger to go and it wasn't thoroughly cooked...very disappointed. I had to cook it myself when I got home. What's the point of ordering takeout if you have to cook it yourself? After spending 4 hours traveling, cooking was the last thing on my mind. 2 stars because the Manager at the Potomac Mills location is going to give me a refund. Thank you Peter for understanding the importance of customer service.

Food was good as usual. Very consistent. Shrimp scampi was flavorful but they gave me much less pasta than my daughter's seafood pasta. Big demerit was for service. Very slow service on a Wednesday night. We had to keep chasing after him. I ended up going to the counter to get our cheesecakes to go. The new avocado tacos were delicious. Everything was very pricey. Most entrees were $22-28 and the cheesecake was the price of a meal at $11 a slice. The very cherry was poor. Barely any cherry flavor. And they put chocolate bits on top but no cherry.

Sat at the bar initially and the bartender put a napkin down when I said I would be dining. 15 minutes later still waiting for him to take my order. He was working then he left the bar area and went and took the order of a couple that just sat down behind me. Hmm. I started to leave and a waiter Ryan reached out and agreed to take my order and I sat at a high top near the bar. Excellent service from Ryan! My bill was $82.00. Cheesecake Factory make sure your staff is not bias!

Service is rough. They unfortunately have 1 server covering the entire bar area (10+) tables and when we were there all but 1 was filled. Food was standard for any of the cheesecake factories, pretty good for a chain. I tend to favor the apps over the entrees, the cheesecakes and brown bread are what I come back for. Food took a bit to come out and bread didn't come out until the food did. Our server never checked back in to see how we were doing or if we wanted any refills but he had tons of tables to cover, so not necessarily his fault, more of managements. We were there for a while and only got apps and dessert so definitely not a quick grab and go. We actually came for the 1/2 off cheesecake deal. It says online up to 6 guests per table, but each guest needs their own account. We were told only 1 discount per table. There's parking in a garage under the restaurant and street parking. They will provide a partial validation so still have to pay for some of your parking time

Let it be known that I do LOVE Cheesecake Factory and I will continue to eat there. As the food here has continued to be great. However, out of the six or seven times but we have visited this location, there have only been two occasions where our waiter was actually decent. The service here is horrifically slow. Even when we have a decent waiter, the service is still horrifically slow. I just don't understand what's happening. Most of the time our server doesn't pay much attention to us and even when they do come to the table, they are awkwardly quiet. Not friendly chatty servers that I am used to having at most restaurants. That being said, the food has still been consistently good!! The nachos are and fried Mac n cheese are my favorites. But I'm also crazy about the egg roll sampler. My husband fluctuates between one of their all day breakfast omelettes, or a burger or fish tacos. Our kids are crazy about the mac & cheese! And if I go with my mother, we love to get the Thai chicken lettuce wraps or the bang bang chicken and shrimp, which I think it's truly special and delicious! As for dessert, you can't really go wrong with any of them. My personal favorites include the Godiva, the Adams peanut butter fudge ripple, the Oreo or the s'mores! Check this place out if you have some time on your hands. Or maybe just get the food to go. LOL

It is always a great time when I visit this location. The staff is always friendly and attentive. Parking can be a bit crazy in this area but there is a parking garage below the building. This location has two levels so there is definitely ample seating. This is a great place to visit with friends and if you want to go solo. Each time I have arrived, I was greeted with a smile and quickly seated. The establishment is clean and well kept. There are two full bars, one on each floor. I am a huge fan of their lemon drop martinis and of course the cheesecakes are delish. I've had the Tex Mex Eggrolls, Thai Lettuce Wraps, and the Pineapple Upside Down Cheesecake just to name a few. Overall, great place!

After a bad experience not too long ago but ordered a carry out this time. Only couple of appetizers, sauteed stuffed mushroom and fried eggrolls (found beef and something else inside) and oreo cheesecake. The order took forever, almost an hour waited at the front. All workers are just standing there chatting but none were willing to help. It's just ridiculous. The mushroom tasted weird, like the sauce was expired. Supposed to be sauteed but little weirdly sour. Afraid of might be bad, threw it right out. Cheesecake was extremely sweet and taste like a pound of sugar.... Anyway, they are know for their worst services and food, I guess some people still go just for the cheesecake. Not for me anymore...

I have been coming here for years, and it has slowly declined in service and quality. We started with the cheeseburger egg rolls, which were tasty but a little over fried. I had the shrimp scampi, and the pasta was really dry and lacking a lot of sauce. Shrimp were not particularly tasty. Chicken Madeira was good, and the sauce flavorful, and consistent with previous times I have ordered it. The service was terrible. It took the waitress 30 minutes to bring our drinks and take our food order. She never checked back on us after food was delivered to see how our food was, and to see if we needed any additional condiments or drinks. Service was so slow we decided to take our desserts to go.

Food and service was phenomenal we ordered a scampi Diane combo and the chicken Madeira it's was our first time at this location and it didn't disappoint, the staff is friendly too, the host Lissette, our server Monet and the manager Kimberly were all very friendly and welcoming, ambience is beautiful compared to nearby locations

Don't even... Crappy food and poor customer service offered by the waitress and manager we spoke with. They made me and my party feel pretty uncomfortable and with no desire to stay in the restaurant after an additional manager came out to ask questions about our complaint. It was genuinely a very disgusting experience.

The restaurant was slow at the time we arrived, but the service and quality of the food was subpar. The wait staff took a long time to get to us, and the food, which was just two Caesar salads, took almost 30 mins. Plus the soda that was had was out of syrup. Overpriced for the full experience.

The food is edible but the service was awful. It wasn't even a crowded night! Our server kept forgetting we even existed. Even when it came to get the check they took forever. As much I want to be nostalgic about Cheesecake Factory and to go back, this was definitely my last time.

Food is generally ok, nothing spectacular (except for the cheesecake of course which is always fabulous) BUT the reason I give a good review is due to their being FAMILY FRIENDLY. The staff know how to treat families well and that is a massive bonus. This is why we will continue to go to this specific Cheesecake Factory.

Met my WomanBaby for lunch & honestly aside from the tasty Fried Korean Cauliflower, our Server BRITTNAE, made our meal pleasant. TCF has been around for what seems like forever starting off as a storefront selling Cheesecakes to the constant menu enhancements. Slowly but surely more selections for the Veggie/Vegan Crew are making their appearances. For nostalgia purposes, can we all agree that the Brown Bread, Avocado Egg Rolls, Dynamite Shrimp & Fried Calamari are the go to Appetizers??? As we snacked on various Appetizers, I was on the sly with table hustling. My oh my, so many new items - Truffle Honey Chicken, Everything Flatbread Pizza & Jamaican Black Pepper Shrimp. Brunch wasn't offered back in the day during my weekly visits, so go enjoy on Saturdays & Sundays 10A-2P. Other Nuggets: Lively Bar Area Patio Seating Happy Hour M-F 4P-6P Located in the Chevy Chase Pavilion Quick access from the Friendship Heights Metro Station-Red Line Paid Self-Parking Restaurant Validation Prices are slightly increasing, yet worth it for the abundance of eve evolving creative & comfort food recipes.

We had issues getting seated which was not fun, after a long day of work that last thing you need is waiting for over 5 min. We saw a booth and asked the host if we could sit there since it was open, mind you the restaurant had 9 guest sitting in the entire restaurant which means it was packed. His response was unfortunately we can not sit you there because it's for a part of 5. As I looked to the right the same exact booth was taken with two ladies sitting. I was a little concerned because why would we not be able to sit there if it's the same size table? There was three in our party. I immediately asked a gentleman who seemed like the manager and he asked me to wait. I think this is ridiculous I totally would understand your policies if the restaurant was packed but this wasn't the case. Treat all clients the same!! So for that I'm taking away a star because I feel like customers should be treated with excellent service. Our waiter was amazing!!! And he made my experience the best. My plate was made to perfection just the way I asked, he brought us fresh bread and check on us periodically. 5 stars to the chef our food was amazing!! I will be back just because of you outstanding food and service. However you must work on the hosts so that they take some authority. I'm not one to complain but this made my party so uncomfortable, your guest that were seated watching and saw how unfair that was. I hope that this will improve some areas at your restaurant. I will be back. As far as food here I give it a 5 star everything was amazing! If your in the area you must try the same plates because I guarantee the taste is made fresh.

Where's my bread? Ordered 3 meals togo wanting their complimentary bread. Where's my bread?!

We went to the restaurant for my birthday dinner that we made a trip to DC from MI to celebrate. We chose the restaurant because we stayed in the hotel next to the restaurant--easy access and convenience. The restaurant environment was family-oriented, and the hostess was extremely nice. After the fact, my partner even talked about this experience - must have taken his breath away during the memorable time. I would recommend this for anyone's birthday dinner or important family day. Thank you!

This was literally the worst Cheesecake Factory experience of my life! Cheesecake Factory is actually one of my favorite restaurants...you know...because of the cheesecake. So it started off with hardest crispiest bread. The waitress was a delight she was the only redeeming quality, and the only reason I don't give this experience a negative review. It was about 10:15 and the kitchen was closing soon apparently, so we felt very rushed to make our order. Some of the other staff began to make us uncomfortable about us being there as the restaurant closed. There was a football game on and some of the staff including the managers were watching the game, as we were. The manager offered for us to stay and finish the game because there is only about two minutes left. When the manager left the bar area, as we were standing up to leave and we were waiting for a friend to come from the bathroom; a very rude worker, I assume bus boy, belligerently approached us and asked if we could "get out because we were keeping them all there, they've been closed an hour (untrue) and they're just trying to get home, no disrespect." That's obviously disrespectful. Seeing that we were never approached about leaving as we just got and signed our checks. Not to mention, the Craig's Crazy Carrot Cheesecake was the smallest slice I've ever had, and it had a weird taste. I'm so disappointed, I literally think I want to write a letter to corporate. This isn't what I expect from this restaurant and especially one in this neighborhood.

So usually I order the same cheesecake and ice cream on the side from DoorDash, but I was in the area and decided to stop by in person and get my usual order for cheaper. It was not cheaper in person. DoorDash with all the fees + tip charges around $16~19 for 1 cheesecake and side of ice cream depending on the current delivery fee. When I ordered in person, I was charged $19.25. When I asked the lady about the charge, she said "Yeah, I don't know why that happens..." showing that she knew there was an issue but she ignored it and let it overcharge me. I had to ask for a refund so she contacted someone else to do it. The receipt reads "bowl" but I received the usual kids side of ice cream I get with DoorDash orders for $1~2 more. A few mins later they said I was good to go. I checked my bank statement the next day, and the charge that went through totals to $14.36. The total should be around $11~12. I did not receive a full refund, and it seems like they took a tip or something for themselves. Don't order from the blonde ponytail lady who goes by the name "Erin."

I usually love Cheesecake Factory, but this most recent experience was disappointing. It took a bit to get seated and then it took a bit for the server to bring us water. We came here for dinner, but I was in the mood for breakfast so I ordered the Farm Fresh Eggs entree, which came with scrambled eggs, muffin, and potatoes. It was terrible. The scrambled eggs were clearly not real eggs, but more powdery, fake eggs. It was a wet grittiness to it. The potatoes were re-fried and hard to eat. Yes, I probably shouldn't have ordered breakfast at night, but they also shouldn't have it on the menu as "Served all day" if they can't whip up some scrambled eggs. That's the easiest thing to make. I've had this breakfast order at another Cheesecake Factory before and it did not taste this shitty. I should have just gotten a cheesecake. The price for everything seemed to have gotten higher while the quality lowered.