The Cheesecake Factory

I have always had a great experience. The food was delicious. Everything was well seasoned & plated nicely. I also had their red sangria. It paired perfectly with the meal & the portion size was generous. Service was friendly.

I visited The Cheesecake Factory this Sunday for brunch with my son and a friend. When we arrived, the downstairs dining area was practically empty—just one family was seated. The hosts asked if we’d mind sitting downstairs, but we requested to be seated upstairs since we could hear more activity from there—it felt less like a ghost town. Upstairs, a second host seated us at a table in the back, right next to a plating station with a small sink. It was freezing, especially on such a gray, overcast day. We asked to move, but the host said the section to the right was closed—despite the fact that we could see a family of about seven seated there. We ended up moving just one table over. The upstairs area was *not* full, so the restriction didn’t make much sense. Then, a man who we thought was our server came over and told us we *could* sit in the section we originally asked for. Why did the host upstairs say no in the first place?!? It honestly made us feel undervalued and uncomfortable. I ordered the chicken and waffles, and honestly—it was disappointing. The waffle had a spongy, undercooked texture, and the chicken was just a few overly crunchy, underseasoned strips. It tasted like crunchy leather—no flavor at all. Everything we ordered tasted rushed and underwhelming. I won't even talk about the "scrambled eggs." My son was served a fried egg that was sliced multiple times. Weird. Did the cook just forget how to scramble? (It's just the CF way I guess. Everything just taste underwhelming and corporate). This was my first time eating at Cheesecake Factory since undergrad—and that was only once. I can't say I regret not coming back sooner. I only visited this time because it was my friend’s suggestion. I will say: Our server and the busser who helped us move to a better table, could have saved the day if we were there for anything but food. They were warm, kind, and attentive—truly great. Would I come back for the food? No. It just wasn’t good. For a Sunday brunch, the place was oddly empty. The tables were old and scratched, and the overall decor felt tired. It all needs a refresh. Corporate really needs to revamp SOMETHING. The model just doesn't work I don't think for today's diner.

3/31/25: I wanted to share an update: I truly appreciate The Cheesecake Factory for reaching out to me regarding my review. While my original review remains unchanged, I was impressed that a company of their size took the time to acknowledge my feedback and demonstrated that they value customer opinions. Our dinner at The Cheesecake Factory was a comedy of errors from start to finish. While the company of friends made the night enjoyable, the service was a mess. We were seated at 8:10 at what felt like the forgotten table. Drinks trickled in—some didn’t arrive until after 9 PM. Food service was painfully slow, finally reaching us at 9:40 PM. At one point, I asked for a manager due to the delays and missing drinks, but I never actually got to speak with one. To top it off, our server accidentally spilled my fries on me—an honest mistake, but just another moment in a string of mishaps. The one bright spot? Dessert. Our friend’s birthday treat arrived promptly, but by then, the restaurant was nearly empty, and we were among the last to leave. While I understand that off nights happen, this was beyond what I’d consider acceptable service. I won’t be rushing back to this location anytime soon, but overall, I do like The Cheesecake Factory—the food is generally good. However, given the excessive wait from 8:10 to 9:40, especially as the restaurant was clearing out, they should have been more proactive in addressing the situation. A manager checking in or offering a small comp would have gone a long way in making up for the experience.

The service was so slow. We never received water, complimentary bread. It was my friends birthday dinner with only 8 of us. One of our guest literally had to go find a manager to ask why are we being neglected with service. I was parched i could have drank a pond of water. The food was mediocre, due to the excessive wait time. The waiter began showing frustration because he had another large party . That was not our fault. He asked to transfer tables, and the manager refused for him to do so. Lastly, I forgot to mention we had reservations and we still had an excessive long wait. Not pleasant at all of a experience

The food is good when is comes but this restaurant has a problem with communication and it affects your overall experience. The staff and management are just not what singing the same toon. Me and two kids came in and a few seconds before an older gentleman alone. The downstairs host informs us we can sit down stairs but we can be seated upstairs. I walk up stairs with my 30 pound toddler just to be told they are open despite having no hot water and they aren’t seating people yet….. The older gentleman wearing a knee brace couldn’t get his happy hour drink. I guess the mall is closing so maybe this cheesecake factory will be closing also soon. This location just really knows how to ruin a classic brand 💀 supervisor pictured could care less

Seen on the local news They're closing this location in January after being in operation for 34 years. This literally is the best location out of the other 2 that are near by. Whoever made the choice to close this restaurant without understanding the significance of this location and what it meant to the neighborhood has made a horrible decision. The neighborhood is up and coming with alot of new stores and residential opening up . There are alot of seniors who live in the area and frequent this cheesecake on a regular basis and im sure Deciding to close down a good performing restaurant on such short notice has left their employees worried & what a shame they decided to do this during the holidays. I will not be going to their other 2 locations since this one was more convenient.

I always try to be nice in reviews because it’s life and it could just be an off day, but this was genuinely just SO bad. The food was mid, it took half an hour for them to take our order after being seated, and we didn’t eat until like 5:55 (we got there at 5:02 pm exactly) also our second waiter spilled water and it took ANOTHER waiter for them to clean it up (safety hazard, was worried someone might slip) its Cheesecake Factory so you pretty much get what you’d expect, but it was definitely below average. Sorry if this sounds mean but I also spilled water on my pants and it looked like I pissed myself so I’m in a bad mood. Overall 4/10 manager was really nice tho. Good vegetarian option, but I could go literally anywhere for the same price, half the calories, and twice the quality.

I LOVE the carbonara at The Cheesecake Factory!! The last time we had it delivered it was absolutely wonderful. However, this time it is simply spaghetti noodles with the slightest hint of carbonara. I’m basically eating dry noodles, bacon, and English peas. We actually ordered two of these and one is mediocre while the other is just spaghetti noodles. I’m very disappointed in the variation of quality here. This is inedible. I could cook noodles, peas, and bacon myself for $3 if that’s all that I wanted.