The Chelsea

I was concerned about reviews but our room was fine. Bed was clean and comfortable. Slightly dated but obvious that updates had been made. Love the walk in shower and shampoo, conditioner, body wash provided! Drinks at the pool were so expensive we chose not to spend time thete. Mic Ultra $8.99 was the cheapest option. High Noons were $11.99! That was discouraging. Staff was friendly and professional.

Room was clean. Only one of three elevators worked consistently. Hallways and elevator needed much needed cleaning. Only one room service in four days. also the walk from the main casino has a half mile.

The rooms are old and dated, but clean. Long walk through the casino to the parking garage. Also, there are several elevator rides and an escalator ride needed to get between your room and the parking garage.

Rooms outdated and a little on the dirty side. Vacuum? The linen and bathroom were clean that is was counts. Definitely needs updating and better access to the main building.

Room was in the old wing but comfortable. TV remote didn't work. And staff knocked on the door at 830 so that wasn't the best way to enjoy vacation and she checked us out so we lost a credit we were supposed to get at the desk. Still need to speak to guest relations about that🙄

Before the Tropicana took over this was a great boutique hotel. It had now become the Tropicana's budget tower. It's fine for a place to sleep for a quick overnight. The rooftop pool is also fun.

Terrible rooms. The door does not lock safely. The walls are very thin and you hear everything from the hallway and elevators. The room was very dirty - debris and old socks on the floor, the bed I made with mismatched pillows and a missing pillow case. The fridge was unusable with no shelves and exploding sodas cans from the previous guests. Dust and dirt on every single corner of the room. The bathroom amenities were dirty and obviously used before. Staining and red liquid on the tables - wine or blood who knows.The AC did not work at all - the room was stuck at 75 and the buttons didn't work. The down button on my floors elevator was broken and unusable. I paid a last-minute rate of $150 with taxes. Expected way better from Tropicana. Ended up checking out the same night and going home - unsanitary.

Stayed here for 3 nights for New Years the area didn't seem cleaned and when you went to the elevators by the Chelsea 5 it always reeked of cigarettes, there are 3 elevators to get up to the rooms but during the 3 days it seemed if only 1 worked for the whole 3 days there was dried spit dripping down the elevator. In the morning we woke up to use the bathroom in our room an we discovered roaches all over the bathroom we immediately packed up and went down to the reception to get a new room, we were moved a few floors up and given a credit, sadly we lost our ocean view and had the view of whatever apartments are next to this tower, we inspected for bugs and didn't find any so I guess that's a win. The next morning my husband woke me up at 5am because he heard the fire alarm going off we could hear chaos in the hallways and see several fire trucks outside we seemed to be fine as the fire trucks retreated within 30 minutes. The housekeepers were really friendly we had to help them several times get their carts in and out the elevator being as there was only 1 working elevator it seemed a bit much for them to need to move their carts floor to floor. We spoke to a few other guests who also seemed disappointed with the rooms and elevator situation. We've stayed in a different tower so wanted to check this one out wouldn't stay here again.