The Chester Grosvenor

This visit was arranged to celebrate two very special occasions: my partner and my anniversary, as well as a 60th birthday. Unfortunately, very little about the experience felt celebratory.||Sadly, our dinner experience last night was extremely poor. We waited over 45 minutes for a round of drinks and almost two hours for our food. We were advised there was a technical issue in the kitchen, which we initially understood. However, due to the excessive delay, we cancelled one starter, which then resulted in three main meals being cancelled — including mine and my granny’s, who is almost 90 years old.||Throughout the evening, the service we received was unacceptable. The waitress rolling her eyes when asked for a couple of bits to be left out the Caesar salad didn’t warrant the dramatic look as she now needed to use a pen and paper to write down the order!! Good lord!! The lady wearing green by the looks of a supervisor (name unknown) was very argumentative and abrupt coming in all guns blazing, came across as defensive from the outset. While we appreciate that the team was short-staffed, as was explained to us, this does not justify the manner in which we were spoken to or treated.||At no point were we asked if we would like additional drinks or whether our food was satisfactory. It was only when the hotel manager attended our table that these basic service checks were carried out. ||Rather than the situation being handled with care and understanding, the atmosphere became hostile and frosty.||Overall, this experience has left me genuinely upset and saddened that a place which has meant so much to us over the years no longer feels special. The level of service we received fell well below the standard we expect from The Chester Grosvenor.

My wife and I stayed here the night of our wedding, along with our immediate families. The rooms were incredibly luxurious and spacious with lots of care and attention paid to them. Bed was incredibly comfy - we didn't want to ever leave! The breakfast the next day - which was most needed - was delicious and fresh, and everyone enjoyed it. A huge thank you to the staff who really went the extra mile to assure that we had a wonderful evening when we arrived and throughout our stay. From organising the block booking of rooms, to arranging breakfast for us all the following day to the personal touches special to my wife and I to celebrate. We're locals to the city and it was truly a wonderful experience to get to stay here.

Just had an excellent 2 night stay here. Service was excellent and our room was lovely, clean comfortable and very quiet at night. The air conditioning was extremely easy to use and was very effective. Breakfast both days was very nice. Parking in the Grovensor Centre Car Park (chargeable) allowed for very easy access to the hotel and it felt safe to leave the car there. Our thanks to all.

I was hoping to write a lengthy detailed review but here is a summary. |Waiting times in the bar of 25 minutes and still no service so we left and informed staff on our exit who shrugged shoulders and offered no apology or explanation. |Room 322 had a smell of sewage or leaky toilet ,it was my daughter's room and didn't want to fuss .|Breakfast was ok but once again there was a long wait between sitting down and ordering coffee ,then a long wait you order food then a long wait for the coffee to arrive.|We paid for the valet service and dropped our car off as instructed on level 2a.|When departing we were told our car was on its way ,we waited at 2a for over 20 minutes ,my wife went to enquire ,to be told the car was at the front of the hotel. |Hotel is a little tired in places,no plug for the kettle ,you carry a kettle of boiling water through the bedroom ,expensive mini bar area items.|I've stayed in better hotels that arnt as expensive, I don't feel it's a five star hotel and was disappointed. |There is a positive...location.|On arrival at home I had two emails saying that a stock take of the mini bar showed we had taken and not paid for a bag of cashew nuts .|We didn't take them and contacted the hotel to inform them,it was dealt with but just sealed a disappointing visit.|If management read and respond i expect nothing more than cut and paste we are sorry to hear about your stay we take your views seriously etc

The hotel is located just inside the city walls and is attached to the Grosvenor Shopping Centre car park (direct access on 2nd floor where the bags will be taken from you). The main access is from Eastgate Street.||The reception area is huge although, surprisingly, with scarce seating though very impressive staircase and chandelier. There is no reception desk per se just three tables where patrons can be comfortably serviced by the receptionists. The single lift, at this end, takes you to your floor.||Our Deluxe (read: standard) Room was located at the back on the first floor. At this level rooms only offer the courtyard or perhaps a side-street view. The bedroom was quite spacious with a huge Queen-sized bed. Décor was understated but smart. There was a wardrobe with a safety box and plenty of storage. ||Tea and coffee facilities were provided. The minibar offered a selection of drinks as well as fresh milk mini-bottles. Bottled water and biscuits were replenished daily. ||WiFi signal was good.||Bathroom was of standard size with large bath tub and integrated shower. ||Bathrobes and slippers were provided.||We dined at La Brasserie, located on the ground floor by the reception. Food was relatively good with adequate selection of drinks. The bar was under-staffed with long waiting times so we opted out for the outside venues.||All the bookings come with buffet breakfast served at the table. It was rather disappointing. Cereals were just tasteless and sliced bread, never a gourmet treat, was particularly bland. We didn’t go for the hot option as it felt over-priced for the limited offering.||Staff were friendly, especially at the door, and very helpful.

Ok the location is great. The door staff and the staff in the brasserie very good. Food good and not badly priced. Good value. They add 12.5% service charge automatically which is strange. You may wish to leave more but just pay the bill anyway. Reception is efficient but the reception area is nothing special, in fact a bit dark and drab. Place needs a little bit of updating TLC. Not bad and great for location but not really 5*.

Stayed for one night as a pre Christmas break. A hotel with some issues that I felt disappointed with considering the cost.|Arrived and was greeted by very helpful doorman and reception staff.|Our room was on the 1st floor. Our shower water was hardly even lukewarm in fact I was shivering when I got out. We did report the problem and reception arranged for someone to look at it. They could not resolve the issue and to be fair gave us compensation off our hotel bill and offered us an alternative room. However, I was disappointed to have experienced such an issue.|Our festival Xmas meal was £70 per person. The food itself in the Brasserie was lovely but the turkey and potatoes were not very hot (my husband didn't want to make a fuss so we never complained). After the meal we wanted to have a drink in the bar and relax. We went to go into an empty bar next to the Brasserie but we're told we were not allowed to use it as it was only for people dinning in the other restaurant. We had to go into the bar in the Brasserie where we had just had our meal. This was very noisy and had live music. Not the relaxed quiet drink we had anticipated after our meal, when there was a lovely bar sitting empty In the next room. We were made to feel like 3rd class passengers on the titanic!!|We ordered our drinks and had to ask three times where it was as we waited 20 minutes before it was brought over to us!|Our bedroom had a hospitality tray by the wardrobe area. However there is no plug to plug the kettle in and you had to go over to use the dressing table one. Meaning a boiled hot kettle had to be carried back across the room over a small rug. An accident waiting to happen?|We had to request extra pillows and hangers from housekeeping. No spare pillows in the room and only 3 hangers in the wardrobe. |The room was very hot and the air conditioning controls didn't seem to do anything. A very uncomfortable night.|Next morning went to breakfast we were the only guests in. Everything was waitor service even fruit juice and he even poured the milk on my cereal. I would have much preferred a jug on my table to add as much or little as I wanted. Nobody came back to our table to ask was everything ok, did we want more juice or toast? |Quite a few of the things I mention are small things. Yet when you are paying a high amount for staying in a 5 star hotel none of these things should be happening. Basic B&B places get these things right.||We were disappointed. Would we stay again? Not sure its certainly not a definite yes.

Stayed for Five days, and I’ll say they have poor internal communication. Officials entering Room without authorisations while Guests are inside well before check out. Contradicting information on service available by Staff which I believe is due to lack of/ low training. The seated Row machine in the gym is not working however The Staff are really polite Fatima was exceptional, there’s nothing really justifying of the five star ratings it has.

Given that The Grosvenor is meant to be Chester's premier hotel, our experiences were very disappointing. Service was consistently poor, staff were mostly unfriendly and what was meant to have been a 'special' weekend ended up being a real let down. I hasten to add that none of the negatives we experienced were down to Covid-19. The only positive experience during our stay was the wonderful lady who served us drinks in the brasserie. Sadly for the Grosvenor, the service she provided only amplified how poor most other elements of our stay had been.

Based on my knowledge I can safely say that 'The Grosvenor' is a class act with a regal background aligned to the fact that it is owned by and named after the family of The Duke of Westminster. You know... that spot in London where the Abbey is! Fair play to the management for ensuring that the interior has a modern contemporary feel and everyone who will take care of you here has that uncanny ability to make you feel like you are their one and only guest. The rooms are well kitted out and you have somewhere to park your iPod, Bose to play your toons, top toiletries but above all this they have the most comfortable beds I have ever passed out on and powerful showers to revive you just in time for brekkie. The main restaurant was recently revamped and renamed "Simon Radley" and still holds it's Michelin star and 4 AA rosettes. It is not cheap but you certainly get what you pay for and if you are a wine buff then have a chat with the sommelier here as he has the keys to a cellar with 1000+ bins. If he can't suit you up with a bottle then you shouldn't be drinking. The other alternative for less formal eats is The Arkle Bar and Lounge where you can get light lunches and cocktails or just grab a beer and bite before heading off to the races for the afternoon or a night out in town. This bar is a major meeting place during race weeks so either get in early or be prepared to wait. If you really want to push the boat out then try their traditional afternoon tea or go one step further for the Indulgent Champagne Afternoon Tea @£35 per person, ..chilled glass of champagne with strawberries and clotted cream ..hand made sandwiches on freshly baked bread ..freshly baked plain and fruit scones served with clotted cream and strawberry preserve ..home made French pastries and fancies ..freshly brewed Tea and Coffee And to those gentle foreign souls exploring the wonders of merry England ... should you happen to peruse the Gentleman's Afternoon Tea @ £25 per person and recoil in horror by the offering of 'hand made filled crusty bloomers' and scream out "no way will I be eating anyone's 'filled crusty bloomers" Fear not .... a crusty Bloomer is a type of bread, tis all :) Why only 4 stars you may ask, I hold back one star due to the prices here. As good as everything is their margins are a bit too steep for me, a prolonged stay here can seriously beat up your bank balance. It seems the previous reviewer (Chris P) has had some kind of brain fart and removed Chester from the map of England? Scuse me! Chester has never been formerly( or latterly) known as Cheshire. For your edumacation Chester is actually the county Town of Cheshire. Unlike Chris P, i HAVE stayed here, eaten here and drunk myself silly here too many times to count but never tried the massage services from the newlyweds! note bene .... if you are 'FTR' then post a pic to help the business ps FTR is First to Review ...

I chose to go her for my 40th Birthday as a treat with my family (I didn't dare look at the price but I think the A la Carte menu was around £85 per person!). The Bistro at the front of the hotel is very pleasant, but if you want something a bit more special then it has to be The Arcle restaurant. The waiters were very friendly and attentive-service was excellent. Although we did wait half an hour before being taken to our table. The seating was incredibly comfortable and the dining room cosy. I was amazed by the selection of breads on offer - never mind the cheeses! I am not a fan of seafood but found the menu was weighted quite heavily in that direction on this occasion. Nevertheless, I really enjoyed every course. If you park in Pepper Street car park, you can walk straight into the hotel:) Booking is a must - watch our for Race days!

In the heart of Chester (formerly known as Cheshire), this hotel was an excellent location for my boyfriend's sister's wedding. The banquet hall reserved for the dinner was far from the main entrance. While that meant we had a long walk up the stairs, it made the event even more private. The staff were all extremely friendly and helpful, and made sure all of the guests were satisfied. While the majority of the hotel staff were young, attractive men, it did not alter the level of service in any way. If anything, the eye candy made it better! I don't know how the hotel is for staying, but I did hear good things about the spa (mainly the massage services) from the newlyweds.

This is by far the best hotel I've ever stayed in. It has a fantastic spa, does the best full English breakfast and has the most gorgeous range of rooms and suits. Excellent for a special occasion, a pampering weekend away or sheer luxury. The Grosvenor has a great central location in the heart of Chester, with the shops and site seeing on the doorstep. Can't recommend this place enough.

solid hotel though could use a bit of sprucing up, nothing major. solid service. greeted at the door, indivudal desks to check in. room was ready early. they make you feel welcomed...... solid location, middle of town, the wall walking is right out the door...great to go for a walk early morning.... the room was large. lots of room to spread out. separate working area. Wifi included (was a bit slow). the bathroom was nice. the breakfast was solid.

This is such a lovely hotel, we come here for special special occasions. There's internet in the rooms, Molton Brown products and robes/slippers in the bathrooms, gloriously comfortable beds and a breakfast you should probably starve yourself in advance for. The spa is also wonderful, quite small and the dressing room is teeny tiny, but the therapists are great and the treatments lovely. The two restaurants are also great, Simon Radley has a Michelin star, and his tasting menu comes highly recommended.

Wonderful Hotel that deserves it star rating. Central but quiet. Nice rooms. Very comfy beds. Excellent coffee and breakfast. Swerve the steak if you have dinner there.

Dating back to 1865, The Chester Grosvenor and Spa is owned by and named after the family of The Duke of Westminster. Located in the heart of the historic city of Chester, The Chester Grosvenor and Spa is one of the finest hotels in the north-west of England and one of a handful of hotels outside London to be awarded five AA Red Stars. The hotel is perfectly situated for visiting all the historic sites of Chester, including the Roman walls, amphitheatre and Chester Cathedral. The Chester Grosvenor and Spa also has good road and rail links with Manchester, Liverpool and North Wales. The Chester Grosvenor's Grade II listed building, with its black and white timbered façade, belies the modern elegance of the hotel interior. The hotel has 68 bedrooms and 12 stylish suites, all individually designed and beautifully furnished. There are two award-winning restaurants, most notably Simon Radley at The Chester Grosvenor, previously named Arkle, which is re-opening this Saturday 6th September after an excellent refurbishment. The restaurant has retained its Michelin star for the 18th consecutive year and is one of just 26 restaurants in the UK to have been awarded four Rosettes by the AA. At the heart of the hotel is the luxury Grosvenor Spa offering traditional and holistic treatments. With five treatment rooms, a steam room, herb sauna and relaxation room, the hotel Spa offers a comprehensive list of treatments and Spa packages designed to harmonise body and mind. The hotel has a variety of stylish meeting and private dining rooms from The Eaton Suite; a state of the art Executive Boardroom to The Westminster Suite, a highly flexible space that can cater for 2 to 250 guests. The Chester Grosvenor and Spa is a tret that everyone deserves so if you get the opportunity to visit it then please take it and ladies (oops) it is right in the middle of a shopper's paradise.

I booked a night in a deluxe suite at the Chester Grosvenor last year as a surprise for my birthday. To be honest, I was not sure what to expect as I thought it might be a little snobby. I was completely wrong! From the moment we were greeted by the concierge we were treated like VIP's. Our room was amazing, and there was nothing at all out of place. It was absolutely immaculate! We even received a complimentary bottle of Champagne as they had been told by the luxury hotel brochure that we booked through that it was my birthday. We didn't get the chance to dine in either of the restaurants during our stay, but our breakfast was really enjoyable. And although we chose to have breakfast in our room they did not limit us to a continental breakfast, which a lot of hotels do. We had a full English breakfast each with the works, all brought to us at a time of our choice on a huge trolley.

This is a beautiful 5 star hotel in the middle of Chester city centre. Whether you want to book a room and use the spa and gym facilities, or whether you want to simply book a table for afternoon tea ( which is very charming ) it's a lovely hotel to use. It's very central so if you don't like to drive through city centres it's handy to walk about without the need for cars or taxis unless you want to travel further afield. For golf lovers the hotel has great connections with some of the best golf courses in the north west which allow for guest access to private members only clubs. It's also a beautiful place for those looking for wedding venues.

Gorgeous hotel! Everything is laid out perfectly and the place is just stunning. The staff treat you like royalty and you feel very posh! The staff are freindly and helpful. Chester town centre is right on your doorstep so lots of shopping to be done! The food here was brilliant and it is definatley a 5 star + hotel. Expensive, but lovely for a get away weekend.

A very relaxing afternoon high tea, 1 for tea 1 for latte, beautifully served all home-made sandwich fingers, scones and desserts, with 1 plate of sandwich fingers extra- £53, for 2. with further options to add champagne, and about 4 different High Tea options, would highly recommend for that special treat.

A very good stay in the style of cheap bed and breakfast in london (http://www.clickbed.com/london-b-and-b-3-3.html) those who are the best area of London. I really liked the stay in England, known for beautiful places. The hotel was in good price, good room service and located in a suitable place and then to explore the city.

Lovely for a treat - and well worth a visit when visiting this gorgeous city. Nice food and not as expensive as you would think. Definately a must for afternoon tea and scone!!

should be 5 star plus. stayed here for a weekend and after a bit of difficulty finding it -entrance was inside multi story car park - and wondering what kind of place it was going to be. had booked last minute and when we arrived found that we had been upgraded. our room had a four poster bed with a seperate area for sitting and a bathroom bigger than some hotel rooms. all the toiletries were moulton brown and the towels and bath robes were so fluffly. there was a complimentary bottle of wine in the room. the reataurant was fanstastic as was the champagne and smoked salmon we had for lunch on a bank holiday monday. The hotel is on the main street in chester so just a stones throw to the shops. the omelettes served for breakfast were perfect. woudl recommend highly. the perfect hotel for a special occasion

I had an amazing time at this hotel. The service was excellent, second to none. The building is beautiful - all the public rooms are stunning. Our room was a double, decorated beautifully and so large that was like a studio flat, with a bedroom, lounge area and bathroom. Had every amenity i needed and more. Enjoyed a very good night here and would definitely visit multiple times again. Chester is a very good city in general.. not too busy and not too quiet.

Go for afternoon tea - really indulgent time and (just about) affordable.

Very upmarket hotel with the usual bars and restaurants. Nice brasserie type place to eat or the more formal restaurant. prices are steep in the main restaurant but it is michelin starred. the location is great and it is anice luch stop when shopping.

Just returned from a weekend at the Grosvenor - absolutly fab and the only reason for 4 stars is the sheer expense. The staff are great, service impeccable. The room service breakfast wsn't as hot as it could be but thats the only minor quibble with a great hotel

My friend took me here for my 40th birthday. We went for lunch and it was very very good. Atmosphere is very calm and tranquil. They serve some gorgeous bread before your food arrives. I had chicken and it was superb.we did not stay at the hotel we just went for lunch. Great for special occassions but make sure you book.

ive only stayed here once, but room was very comfy, towels and towel robes all provided. very clean and no problems, we went out for our dinner and breakfast, as the prices were high. but the place was great!!

Cracking hotel is the Grosvenor although perphaps OTT a bit but an experience none the less. Took two top rooms for approx £2K for the night and the service, experience was excellent. Guess it is what it is: 5*.