Maggie E.
Yelp
This was our first time visiting The Chicken Shack in Boulder City, and unfortunately, the experience was very disappointing -- mainly due to the behavior of the woman working, who seemed to be the manager, cashier, and server all in one.
We were unfamiliar with the menu, and I initially placed our order but came back shortly after because my wife wanted a different sauce. Instead of being understanding or helpful, she responded with a rude and condescending attitude, almost lecturing me as if I had done something wrong. It was embarrassing, especially in front of other customers, and all I wanted was some basic clarification.
Later, I was standing near the soda station and she suddenly shouted that I couldn't stand there. I asked her, "I can't stand here?" and again, her tone was unnecessarily aggressive. It felt like I was being singled out and treated as a problem rather than a customer. I had already told her we were sitting outside since we had our dog, so there was no reason for the hostility.
At one point, I took a photo of the place -- and that's when she came outside to apologize. Her exact words were something like, "I saw you took a picture and that you're going to post a Yelp review, so I'm going to apologize." To me, it felt like the apology wasn't sincere, but more because she realized she got caught. By that point, I was already upset and too embarrassed to say anything, especially with a line of people behind me who witnessed the whole interaction.
We were genuinely hungry and excited to try this place, but the way she treated me completely ruined the experience and killed our appetite. It's unfortunate how one person's attitude can change your whole mood. I hope management takes this seriously, because no customer should be made to feel that way -- especially not on their first visit.