Julia V.
Yelp
I'm breaking the rule of reviewing a place after more than one visit, because I'm not coming back there!
Went for a manicure, and, well, I have polish on my nails... that's all I've got!
So, no soaking, no cuticle trimming, no cutting the rough skin off at least a little bit, no scrub, no hand cream - not that I've expected everything, but seriously, not even a hand cream or cuticle oil? The place has "spa" in the name...
What I got was: 1) cuticle removal cream right when I sat down, 2) pushing the cuticle down, not really carefully as I could see it was staying where it was and 3) nail polish.
That's it and that's "manicure", described on the website as "Your nails will be filed to your desired shape and your cuticles pushed back and trimmed, followed with a hand massage. Your nails will then be polished to perfection in a colour of your choice". No hand massage, no trimming. The color is beautiful though!
What was even worse I think the staff did not realize I understand Dutch... so they were discussing if they can sell me the polish. literally, like, can you bring the polish maybe I can sell it. I saw it sitting on the counter and deliberately ignored it.
Trust? Caring for the customer? I'll be back and buy from the salon, and usually do, because I trust the beautician to suggest the best treatment - be it face, nails, whatever. But this was just not cool at all!
Too bad, it's perfect location, fits perfectly in my Saturday routine and I was hoping to be able to book them for some other treatments, as it's on the way from the Dutch class. Will stick to places I know then.
Not coming back!!