Ali Safarov
Google
Would give this zero stars for service, but here we are...
We were really unhappy with this restaurant. It was my first time visiting. No complaints about the food or kitchen staff—honestly, the food was great, and that’s important. I’m giving 1 star, and that’s only for the Service.
We were staying at the Clevelander Hotel, which offers a 15% discount at this restaurant. When we sat down, we specifically asked both the hostess and our server if the discount applied, and they both said “Yes, sure.”
Our server, Zulma, seemed either very unprofessional or maybe just new. Every time we asked her about something on the menu, she wasn’t sure. I ordered a beer—she came back and said they were out of it. I ordered a different one, and again, she returned to say they didn’t have that either. So I just said, bring me whatever beer you do have. No big deal at that point.
When it was time to pay, we asked for the check. She brought us just the credit card slip—no itemized check. We asked for the itemized version and reminded her about the 15% discount. We had already noticed that the total charged to the card did not reflect any discount.
She returned with the itemized check—still no discount. We asked again. This time she said she had to check with the manager. First, she asked us to show our hotel key or something that showed we were eligible. We showed her the hotel key. She came back rolling her eyes and smiling, and said the manager told her the discount only applies to the breakfast menu. Then came the next question:
“Do you have a Florida Driver License or Miami ID? Then we can give you the discount.”
We were like—Really? We’re visitors, staying at the hotel you partner with. Isn’t that the whole point?
At that point, we were frustrated—why didn’t anyone mention that before we ordered? Meanwhile, during the 25-minute back-and-forth, my credit card was already charged without my signature or approval. How nice, right?
Eventually, we gave up and left because we were tired of going back and forth, especially with her attitude. It was honestly ridiculous.
And of course, they included a 20% service charge. For what service, exactly? Also worth noting: there’s an automatic 20% gratuity charge added to every bill, regardless of the service provided. Our bill came to about $120 for two people—definitely not cheap. And to top it off, they still had a spot for an optional tip on the check. Hilarious.
With hundreds of restaurants around, we made the wrong choice. It’s not even about the 15% discount—we could’ve easily paid full price. It’s about how they treated their guests. We won’t be coming back, even though the food was genuinely good.
Zero stars for service. Five stars for the food.