The Click Clack Hotel Medellín

If you stay anywhere, STAY HERE! The hotel is gorgeous - like being in a lush garden, and the vibes are incredible. It feels deeply secluded yet is blocks away from everything. We stayed in a XS economy room, but it was perfectly spacious and felt like a luxury room. The included breakfast is amazing - both buffet and ordered plates. The staff are so great and pay attention to every detail. 10/10 hotel.

We had a great experience. Although the hallways were dark, the rooms were amazing. Loved the bed, the shower, the separate lavatory. Also loved the awesome deep sink and I wish there could have been 2 of them with more shelves to put away things as will as the wardrobe area. And with all that I would stay here again in a heartbeat. What a cool hotel. Stunning common outdoor areas making you feel like you are outdoors. The breakfast was one of the best among all the places I’ve stayed including my favorites in the alps. The service both at the front desk by David was commendable. What a nice, professional, and courteous guy. I have to also mention David Guzman at breakfast. So willing to make us comfortable. He had a lot of welcome energy and was very attentive. I have to say that all the staff was top of the line. Can’t wait to return.

We stayed in a “M” Room and it was great. The S and XS rooms cans be a bit too small for two people and luggage. The space is not just beautiful it is wonderful. Service is great, breakfast is outstanding. Location could not be better. Rooftop with a pool is also very nice. Just a small detail for people looking for a quiet place. This is not the case. You can hear a lot of the live neighborhood from the room.

We stayed at The Click Clack Hotel in Medellín and had a great experience overall. We booked a room with breakfast included and definitely took advantage of it every day. Breakfast was excellent, with a full selection of options, plus great coffee and juice choices, and the ability to order a dish off the menu. Check-in and check-out were seamless, and the staff was consistently courteous and welcoming. A nice touch was being offered bottled water at both check-in and check-out. We stayed in one of the larger rooms with stairs leading up to the bedroom. While we personally liked the room and found it very spacious, I wouldn’t recommend this room type if you don’t enjoy stairs or don’t want to carry luggage upstairs. The hotel is centrally located with tons of great food options nearby. We ate hummus at one of the on-site restaurants, and it was really good. Overall, everyone we interacted with was enjoyable and helpful, and we would absolutely stay here again on our next trip to Medellín.

I had a great stay at Click Clack Hotel Medellín. The location is excellent, the hotel is beautifully designed, and everything felt clean and well organized. The service truly stood out. Luisa and David were exceptional, professional, attentive, and genuinely kind. They made my stay smooth from start to finish. I would absolutely stay here again and highly recommend it.

The overall experience was disappointing due to extremely poor service standards and a complete lack of guest advocacy. The hotel arranged a guided tour that failed on the most basic levels. The guide showed very limited basic knowledge and insufficient English skills, making any meaningful explanation impossible. The tour ended around two hours earlier than advertised, not at our request, but because the guide simply dropped us off at the hotel. Even more concerning was the unprofessional and unsafe behavior: the guide was constantly on his mobile phone, even while driving, because he wanted to participate in a TV show with his saxophone. Commentary was reduced to remarks like “oh look, a tree”. This is not what one expects from a paid guided tour and raises serious safety concerns. This tour cost USD 300, yet despite the clear shortcomings and the immediate complaint raised at the front desk, the hotel later claimed we had voluntarily ended the tour and charged the full amount, showing no flexibility, empathy, or willingness to stand up for their guests. Additionally, we were charged for minibar items that were not consumed, and this was handled just as dismissively, without proper clarification or correction. Positives: the food was good, and the room was okay and clean. Unfortunately, this does not compensate for the lack of basic service skills, professionalism, and customer care. For an international hotel, this level of service is far below expectations.

I enjoyed my stay (booking the tiny room) - the room was comfortable, had great amenities and had nice touches . Loved the design. ||I also enjoyed the communal spaces and restaurants- the food was really very good, and I had some lovely cocktails. ||The area felt safe and was nice to wonder around. It was easy to get Uber to take me around the city. ||Overall I thought it was pretty good value. ||The soundproofing isn’t very good, however, and I struggled with controlling the lighting (with a bewildering number of switches to turn everything off), and one coffee pod for the Nespresso felt a bit mean.||Strangely you can’t charge restaurant bills to your room which was a bit inconvenient

The best hotel in our entire trip, yes the wait is sometimes long at breakfast, but it is worth the wait. Also I loved the interior design and the attention to detail. Also best Tommy’s margarita and the restaurant Mekong was amazing