The Click Clack Hotel Medellín

My partner and I stayed at The Click Clack Hotel Medellín to celebrate my birthday, and it turned out to be one of the best hotel experiences we’ve ever had. From the moment we arrived, the team went above and beyond to make our stay special.||At check-in, María from the concierge noticed it was my birthday and kindly surprised us with an upgrade to a beautiful room — such a thoughtful and personal touch. Then Jader greeted us, brought us to our room, and gave us a full tour. From that first moment, he made sure our experience was amazing. Every single day during our stay, Jader checked in with us, always warm, friendly, and genuinely interested in making sure we were having the best time possible. His kindness and attention to detail really stood out and made a huge impression on us.||The breakfast was another highlight — honestly one of the best we’ve ever had at a hotel. We couldn’t believe it was included! Delicious, beautifully presented, and the perfect way to start each day. One morning, David served us, and he was so attentive and upbeat — another great example of the wonderful hospitality at this hotel.||We travel all over the world, and this was truly one of the most impressive hotel stays we’ve had — not just because the property itself is stunning, but because of the people who make it so special. The entire staff made us feel cared for and welcomed in a way that’s rare to find.||Thank you to María, Jader, David, and the whole Click Clack team for making my birthday trip unforgettable. We can’t wait to come back to Medellín — just to stay here again! 💛

Worst indigestion and experience of my life! My girlfriend and I were introduced to Click Clack at a real estate investors meeting. I thought it was very nice and probably worth a visit during the day. So today while my girlfriend went to the gym and to do her nails I decided to go have lunch and work out of their rooftop bar “Deriva”. I was working well and enjoying my lunch until my girlfriend phoned saying she had been waiting in lobby for 10 mins. She was dressed in an alo onesie, Stanley cup in hand, cross trainers on. 10 minutes later I was told she was not being let up due to their discretionary policy. I was confused because I was also dressed in gym clothes from head to toe so I asked what that policy was so that we could know how to or how not to dress next time we visited the hotel. The staff refused to give an explanation as to why she wouldn’t be let up. Seeing many other people come in and out in sports clothes, the only notable difference was her skin color. I get it, we’re next to Lleras park and they don’t want to promote a negative image if someone is dressed too “sexy”. However we were previous guests and Patrons of this hotel and this treatment was downright embarrassing. As a business owner and landlord, I understand rules and wanting to protect the hotel’s image. There are dignified and undignified ways to behave. The staff and the management at Click Clack unfortunately chose to behave in the latter.

3.5 I thoroughly enjoyed my stay at this hotel, however, the hotel seems to sacrifice service for "aesthetic". There is a cool modern style this hotel uses which is certainly more tasteful than I've seen elsewhere. But, a few things are awkward. First, your room should probably not be shared with anyone platonic. I was here with my wife, thankfully, because the shower is a glass box, there is no privacy to the rest of the room. Next, this was just a dissappintment, I came here with my wife for our honeymoon, we notified the hotel beforehand requesting to have a romantic setup for the room upon arriving and that I'd pay if it was necessary. They said they would see what they could do. Turns out they can do nothing. At one point, one of the cleaning staff threw upon one of the service doors to enter into the halfway of our floor. This door swung very fast at my wife and she had to lunge out of the way and into the wall. The cleaning staff responded with "thats a shame" and walked away. Strange, somewhat rude. Breakfast is poorly planned. The hotel does not provide enough seating for the number of guests in the hotel. This results in an awkward period of standing around waiting to be seated and then maybe ending up with a haphazard mismatch of a seating arrangement. Food can take up to 50 minutes to arrive. If you want any protein then you must order food. Just a note, the hotel is somewhat split in half. My side of the hotel's elevator could only be accessed through stairs. If you have mobility issues and youre on that side of the building, you'd be in trouble. Finally, room service exists, but I certainly wouldn't recommend it. I ordered a gin martini and it arrived in a sad plastic cup. It cost nearly $20 with a sizeable portion of that charge being the brief delivery of said cup (I've added a picture). The drink was delightful but I just think a hotel like this should have mildly higher standards. So, if you're like me and you have enough hyatt points to stay here for free, go for it! Otherwise I certainly would not spend money to stay here. Most 3 star hotel's I've been to have far better service than this hotel. If you're willing to sacrifice comfort for "coolness" then give it a go.

We had a wonderful stay at Click Clack Hotel in Medellín! The hotel is spotless, beautifully designed, and full of greenery that gives it a modern yet relaxing vibe. The service was excellent from everyone, and a special thanks to Tatiana who made our breakfast and buffet experience outstanding. Our room was very clean, comfortable, and had everything we needed. All restaurants were great, but the rooftop restaurant was truly exceptional, the food was amazing, and I had the best veggie tacos I’ve ever eaten! The hotel is also in a fantastic location, making it easy to explore the city safely. ;) Highly recommend this place!

I want to take a moment to highlight the extraordinary service we received from the Click Clack team during our wedding week. ✨ Jeyson – From the very first moment, he greeted us with such happy enthusiasm. He carried our bags, made us feel welcome, and went above and beyond to ensure we were accommodated throughout our seven-day stay. His warmth set the tone for everything that followed. ✨ Jessi – the one and only – Her sweet and genuine spirit has been with us since the very start of our planning. From the early stages to the welcome party, Jessi was always there—helpful, kind, willing to solve anything for me, and ready to lend a hand with every detail. I will forever be grateful for her care and dedication. ✨ Laura – Truly amazing and outstanding. She was so sweet and encouraging, and she made sure all of our guests felt cared for. Her positivity and support lifted us and everyone around her. ✨ Luisa – Absolutely incredible. She went above and beyond when my brother-in-law got sick, personally contacting the doctor who came to see him. She was extremely attentive, professional, kind, and very, very sweet. She is also the first person you see when you check in, and she makes that first impression unforgettable. I cannot recommend her enough, she’s an amazing part of the Click Clack team. Together, they made our experience seamless and unforgettable. Their professionalism, kindness, and personal attention are what made our wedding week not just special, but truly exceptional.

A flawless hotel experience. Super friendly staff. Well appointed rooms with great decor. No detail is missed; from the staff uniforms to the atmospheric spaces, to the delicious cuisine (I do wish I didn’t get so confused with the elevators and finding the pool though! No points against as this confusion is on me). We loved the friendly greeting on check in and appreciated the outstanding breakfasts every morning - not only is a buffet on offer, custom meals are also made. Delicious all around. The pool was warm but not too much so and provided a wonderful view in the city of spring. Great cocktails come out of the bar here as well. I would be remiss not to mention the various dining options in-house. Several restaurants exist within the building and are good options for drinks or food. We loved the Mediterranean option in particular. Set amongst the greenery of Medellin and within a delightful neighborhood, this hotel is a great option and one I can recommend for any stay.

The click clack hotel goes above and beyond to accommodate their guests and give them an amazing experience. They accommodated religious observances with respect and kindness. Every staff member was wonderful. They are Truly a luxurious and trendy hotel. They have beautiful bars, restaurants, entertainment, and resources above and beyond. They have amazing food and breakfast. Would definitely come back again!

Come for brunch at the Klick Black Kitchen! The ambience is fantastic, with loads of greenery around and a DJ on site. The food was great, we especially enjoyed the eggs, the churros, and the ceviche from the raw bar. Cocktails are delicious and the service is fantastic. My thanks to the staff - Diego and John took really good care of us throughout the afternoon.