The Coffee Bean & Tea Leaf

This coffee shop is pretty decent if you’re looking for a place to study or catch up on some work. It’s nestled in a corner of the busy but not so busy plaza if that makes any sense. It’s a well known coffee chain that serves decent quality coffee and it’s very popular for many. Personally I order their African Sunrise latte which is a Rooibos tea with your choice of milk. It’s usually pretty good and it’s my go to. I’ve also tried their Vietnamese coffee and Cold Brew. Definitely not a winner in my book. I’m sure a lot of the coffee lovers will disagree but it’s all part of it to disagree and agree about certain blends. The service seems to always be a hit or miss and I’m not surprised since it’s a chain but other than that it’s a decent place. So if ever in need of coffee and you’re coming out of the Haven City Market then check this place.

I mostly drink coffee plain but when my gf wants coffee we usually go around locally to us. I'm not one reviewing chain places but since we come here often, its one of our go to coffee places. Drinks and coffee are gonna be like every other coffee bean and major chain place....Their coffee itself so-so but their froo-froo coffee drinks are good especially if you want something sweet. To each their own at the end of the day. I do like this location. The place is always nice and clean and the staff is always welcoming and quick with our drinks even on busier times. There's decent seating inside and outside if you wanted to enjoy your drinks at this location as well. They have nice rewards and offers on the app which is one of the reason we do come here a bit.

Coffee bean is the best! Dare I say they’re better than Starbucks (I actually believe they are). I don’t think I’ve ever gotten a bad drink from them, they’re always consistent. Unlike Starbucks. Their caramel blended drink with extra caramel is my go-to order. And they never disappoint! This location has always been good to me also. Never a long wait and the store is a nice size.

Coffee Bean is great. I like the drinks and the food more than Starbucks. The staff here are all super friendly and working hard. Melissa was especially helpful and friendly to me, she remembered me and my order, and that was a nice touch. The music and the overall vibe at this coffee bean is great too. I recommend this place for a nice place to sit and work and enjoy good coffee and a great staff.

Received such poor service today (Sunday, 10/12/2025 11:29 am). I came to pick up my mobile order at 11:29 am, which stated on my receipt that my order would be ready by 11:28 am. Ended up just standing there while the girls working there were just conversating with each other knowing that I was standing there waiting to be helped. I kept moving around to get their attention but were ignored the whole time. I even moved to the front of the register hoping to be helped but instead one of the girls just looked at me and told me that she'll get to me later, I moved again to try to get someone's attention, still just got ignored. But finally after standing there for 10 minutes I finally just blurted out my question and asked where the mobile orders were supposed to be picked up and they finally pointed to the area where it was. My drink that I had been waiting to pick up was just sitting there the whole time (the blended drink was pretty much already watered down). Now if only one of the girls had asked me what I needed help with mid their conversations while I stood there, they could have directed me to where my drink was right away and my drink wouldn't have just been sitting there for 10 minutes and I wouldn't have been just standing there trying to get their attention for 10 min! It was clear that their conversations amongst each other was more important than the customer and/or providing good customer service! I have no problem with the girls having conversations with each other while working but couldn't they have paused a couple of seconds just to ask me what I needed help with seeing as I had been standing there? It just felt so awful to just be ignored like that as a customer! Hopefully they get trained to give better customer service in the future! Also in my past experience whenever I have to wait to be helped, someone apologizes for the long wait!!

The drinks were amazing and I love that they still have a traditional espresso machine instead of an automated one! We came to visit from Ventura County and all our stores have been renovated in the district so it was nice to see all the wood grain, reminds me of when I worked for Coffee Bean a few years back! The Baristas here weren’t rude they just weren’t very welcoming? There was three just standing at the register waiting for us to order but yet they didn’t greet us whatsoever. We weren’t the only ones that they didn’t greet either, everybody after us they kept their interactions to a minimum which isn’t what you expect from Coffee Shop Culture! It really does make a difference in your customers days especially those who’ve worked in Food Service, just like your employees!

I absolutely LOVE the staff here! Always kind and welcoming, however the manager is such a short tempered, grumpy man. Scolding workers in front of customers for literally such unimportant things AND he's not kind to customers either. I'll keep coming back for the girls but that guy just ain't right.

I don’t usually go for chain cafés and prefer to support smaller, local businesses but since there isn’t quite a local spot in Rancho Cucamonga that checks all the boxes yet, Coffee Bean has become my go-to. The space is one of its best features. It has a nice open layout both inside and outside, with plenty of seating that makes it a great place to study or get work done. The atmosphere is relaxed whether you’re indoors or out. The bathrooms are always clean, which I appreciate, and while parking is generally okay, it can get a little tight during peak hours. The staff has always been kind and helpful in my experience, and the drinks are consistently good. Sometimes they can lean a bit on the sweet side, but overall they’re solid and dependable. If you’re looking for a comfortable place to sit, study, or just enjoy a drink in Rancho, this Coffee Bean is definitely worth a visit.

Coffee bean is the best! Dare I say they're better than Starbucks (I actually believe they are). I don't think I've ever gotten a bad drink from them, they're always consistent. Unlike Starbucks. Their caramel blended drink with extra caramel is my go-to order. And they never disappoint! This location has always been good to me also. Never a long wait and the store is a nice size.

Like their variety and creative drinks for summer. Summer fun drink and refreshing for everyone, Let's beat Starbucks on their price and coffee flavors

I'm gonna be brief on the coffee bean and tea leaf. Time is a thief and that's my own belief. Before the shutdown there was mug service going around now it's nowhere to be found. Almost every shop is a grab and go, now those days of sip and savor are an unknown. It is what it is and that's just the biz so I'll just ease on down the road just like The Wiz. I usually get a couple of drinks here and one being their Iced Vietnamese coffee. If you don't know it comes with milk of the condensed kind with a dark roast. It's not as strong as I usually like it but it will do since strong coffee is scarce around here. I say the service is a hit and miss but what's new from a coffee chain. Overall it's pretty consistent with the drinks. And that's my take and brief on the coffee leaf, Peace out.

My second time here , with both visit the staff were friendly and prompt. I opted to try their weekly special; with matcha and cream , great flavor combinations..

It's been a hot minute since visiting coffee bean. Wow! They have some excellent tasting espresso with the good ice! Nice interior with a mix of seating options. Corner club seats, intimate table for two or community tables. Located in the Rancho Cucamonga town square at the doorstep of the Verano apartments. Service was welcoming and fast! The app has some great perks. We were highly satisfied with our drinks and enjoyed the bright space with big windows. This place has given some new light to that craving for caffeine with SRG!

Honestly, this place is always great in terms of coffee chains. It's by far my favorite. The staff is always friendly offers helpful suggestions and makes it really easy for you to be accommodated. My favorite part is A# always offer. Some kind of discounts or kickbacks pretty much on the daily, which makes it so much easier to come here.

Customer service is excellent. The holiday season is upon us and I'm loving it!! The ambiance is great.

I met two wonderful friends here for a quick morning drink before we headed to lunch. I arrived here first so I ordered as soon as the line went down. Jocelyn was really nice at the front counter taking my order. Everyone that worked here seemed like really busy workers. I ordered a large hot caramel coffee since it was only like 20 or 30 cents more than the medium. My coffee tasted very good! The place is in a location not really too visible from the Haven & Foothill intersection. But I knew it was here because my daughter had a friend that used to live in the apartments behind here. Seating is a little limited, but the three of us were able to get the end seats of one of the long tables. We had a good little stay here. I definitely would come back for the great coffee taste.

I have been happily enjoying coffee bean for 15+ years now & this is my most frequented location. The service at this location specifically has been top notch. I order for pick up almost every time. They are always so quick. My drink is always ready when it says it's supposed to be. It always tastes perfect. & the maybe 2 or 3 times it hasn't been ready on time & they've been super slammed inside I've received great costumer service apologizing for the delay (which was never a crazy long delay at all). All the employee's I've encountered are kind & helpful. Inside is always clean & kept up & plenty of people are regulars here. I love this coffee bean so much am so grateful it's not far from me.

This is my home away from home. I love the caramel iced latte's and iced white mochas. I can honestly say I am here multiple times out of the month.

This has been one of my favorite coffee shops for years! Favorite go to is an iced latte and veggie egg bites! They have a yummy selection of baked goods too, highly recommend the jalapeño cheese bagel with cream cheese! This is a nice place to work with free WiFi, but it can get noisy. Love their outside patio too!

To be fair, this could just be a reflection of the shift it self. From the moment we walked in we could see the baristas did not have an attitude of liking their jobs. They did greet us as we approached, but didn't have a smile and seemed melancholy. We ordered two ice tea lattes. We made the drinks but did not announce they were made, nor had any writing on the cups. I had to ask if they were ours since there were people waiting and we had never ordered these before. I noticed a number of people not knowing their drinks were done, because no one said anything once made. The drinks were also poorly made. My wife and I noticed the ice tea lattes were like warm at the bottom with ice unmixed at top. While waiting for the bathroom key I watched them make drinks. When making teas that use powder and water you either should use a tumbler or another method of stirring. The just lightly swirled it, letting the color change. Though it didn't do the trick. It was way to see this wasn't there only shortcut taken. They also have 2 bathrooms but now only use one for customers. We had kids waiting and a few others for a slow patron. They had no remorse. A few of us just went next door as the baristas honestly didn't care. The store was not clean nor dirty.l, just was. Either way. I was not impressed with any part of the service. (Outside seating area is nice if that's what you want. ) 1-star because the drinks were not made well and employees either need better treatment or training...

Bri is always so kind and happy to help. She makes suggests and makes sure you are good with your order before you leave. I drive passed multiple coffee beans to come to this location because of their customer service. While I often order from Bri there has not been one employee who did not enjoy their job

3/20/25The owner of this place are super attentive & sweet but went in today in the afternoon & had the worse service. Was helped by a girl wearing glasses, & dark hair with the worst attitude! Maybe she was having a bad day, but her attitude was not it and sadly didn't get her name! Still I've had great experiences here! Some awesome workers except for the girl who rudely took are order, turned off the lights first and proceeded to kick us out maybe she hates attending certain people

I will not be retuning to this location and will be hesitant to return to any coffee bean locations for multiple reasons. It's also impossible to reach out to their customer service team, it's like they don't want to hear your feedback or complaints. So I had to post a Yelp review. I had a horrible experience at this particular location when I placed a mobile order that said would be ready in 10 minutes, but I actually waited almost 30 minutes and was late for work! They looked heavily staffed, so not sure what the hold up was. The girls working just stared at me! Didn't bother to say anything like, "sorry, will have your order out soon". Plus, when I finally received my bagel and coffee, my coffee tasted bad as if it were made wrong! But I was already late for work so I couldn't ask for the drink to be fixed. The prices you pay on their coffee is astronomical! The least they can do is have better service.

I really really like this location. They're so nice and everything is just always on point!

Ah, The Coffee Bean, another blighted bastion of modern indulgence where sugar reigns as king and the humble coffee bean bows its head in disgrace. I entered with hope--a fool's hope, I'll admit--that perhaps here, amidst the clatter of overpriced ceramic mugs and the hiss of overworked steam wands, one might still find coffee as the gods intended: bitter, bold, and unapologetic. Alas, I found not bean water, but liquid cake masquerading as sustenance! In my time, coffee was an honest drink, born of toil and fire. We grew the beans ourselves, sweating under a sun that had no pity, then roasted and ground them with our own two hands. The brew that followed was strong enough to wake the dead--or at the very least, a man exhausted from plowing fields until dusk. It was never intended to be drowned in syrups or topped with whipped dairy confections. No, sir! It was a drink for laborers, philosophers, and insomniacs, not sugar-fueled sprites seeking their next saccharine fix. What, pray tell, is the meaning of a "Caramel Brulée Latte"? I did not survive wars, pestilence, and the ungrateful mewling of countless offspring to be assaulted by such concoctions. One need not torch sugar atop one's coffee to find delight! And let us not speak of the so-called "Frappuccino," which I'm convinced is but ice cream's cowardly cousin. In my day, we took our coffee black or with a splash of cream if fortune favored us--not blended into a dessert fit for a child's birthday celebration. Even the process has been diluted. Where once one would grind the beans in a mortar with the resolve of a man grinding his last ration, now machines do the work with their shrill whines, robbing the ritual of its soul. The Coffee Bean's baristas, bless their harried hearts, don't brew; they assemble. Their task is not to create but to placate the ever-growing whims of the modern palate. And yet, I cannot entirely fault the establishment, for they merely pander to the times. A time where beans have been betrayed, where the coffee cup has become a stage, and every sip is measured not by its bite but by its Instagram appeal. I pity those who have never tasted the simplicity of true coffee, untarnished by sweeteners and ambition. So, here I sit, sipping what I can only describe as a dessert masquerading as a drink, longing for a time when men drank their coffee with grit, not glitter. The Coffee Bean, I fear, offers the latter.

Stopped by The Coffee Bean and tried the Mango Passion Tea--so refreshing! The service was great, the staff was friendly, and the vibe was chill. Will definitely be coming back again!

A great place for studying and I love their ice blended drinks. Unfortunately, the staff aren't that friendly which amazes me because when you pay for your drink, you are prompted to give a tip.

This is my third time visiting this coffee bean location and I'm truly disappointed and unimpressed. The second time I visited this place I paid for two large hazelnut lattes both with an extra shot of espresso. They clearly made it wrong since both coffees were mostly milk (this is my go to order and I know how it tastes/ looks). Today, I ordered a strawberry matcha and it tastes like a strawberry milkshake. If I wanted some milk with a little bit of strawberry jam, I could have made it at home and not pay 8 dollars for it. I attribute all of this inconsistency and lack of quality to the employees that seem like they don't want to work there. You walk into the establishment and not one employee smiles or welcomes you. They take your order because they have to. The drinks is just a reflection of the environment they are working in. Not going back to this place!

First Visit Not too crowded Quick and fast service Unfortunately , there reward app system was not working. I'm pretty sure I had a reward saved. Kinda bummed I was unable to use

Sorry could be better. And by better I mean waaaayyyyyy better. The staff is not friendly. I gave them my name and they still auctioned off my food and drinks, instead of using my name. When I asked the "barista" if that was the order for Rae, he said "uh if you ordered a dirty chai, then yes." I was like "okay, thank you I guess." The workers here seem really depressed. The little girl Abbey at the cash register did not greet us until I said hi first. We asked if she knew the bread for the grilled cheese. She squinted her eyes and say "uhhh" for about 20 seconds before I asked if she could ask someone else. She asked if we wanted the grilled cheese warmed up, which I understand but we mentioned we are staying for here. I also ordered the egg white and veggie egg bites and the egg white pesto wrap. She started telling us the amount we owe before I could order my drink. I ordered a dirty chai with nonfat, I specifically ordered less milk, and it's like they put extra. See pictures. I don't like Starbucks specifically because of the horrible customer service, we went out of our way to come to Coffee Bean & Tea Leaf and it wasn't even worth it. The bathroom is also in a disgusting manner. The inside of the store has two large rows of tables. They have not rearranged the tables Ian's chairs back into their original location. It's just two communal tables. We had to sit in the lazy boys chairs on the side rather than eating at an actual table. The only reason I gave it two stars was because the drink was not sweet which I asked for so that was good! and the egg whites were half decent but the pesto wrap is not good. I usually always get the chorizo breakfast burrito which is good! But just thought I'd try something different this time. The coffee bean and tea leaf off of Haven is a little more out-of-the-way but I'd rather go there next time than this one.

Last year I was able to order a pumpkin chai blended and this year they wouldn't do it so I got stuck with a regular old pumpkin blend is not good. It's too strong. It's overpowering and I'm very upset because they wouldn't even accommodate me in. They said that they couldn't put the try in the blender, which is ridiculous because I had it last year maybe not at this location, but I definitely had it, so disgusted

Today at 339pm I went through the drive up window. I tried to order an ice mocha they are out of whipped cream. First of all how do you let that happen? That is a very important factor and people look forward to having that on their drink. Fine whatever so then I ordered regular coffee with creamer. I start to drive away took a drink of the coffee it was so strong so I took off the lid to see if it had creamer. There was so little creamer in there that it made me so irritated that i threw the coffee right in the trash. This team of people need to get it together.

I always get the dark chocolate iced latte, its just amazing! I love that drink more than anything. Its not too sweet not too bitter, its the perfect quality chocolate drink. They use powdered chocolate which makes the chocolate flavor richer than most places.

Is funny because I've been a customer of this location for so many years and I see new faces all the time what really sucks is not everyone makes your drinks the same some as as I know they follow the same procedure well I get disappointed sometimes I order my drink with two affogatos shots they did it they way I wasn't even done paying for my drink and it was ready I tasted it was horrible I ask her to re do it for me again and she gave me some actitud wow if not your day I'm sorry I'm not responsible for that .

The service here is terrible. They never pay attention to detail with orders. They constantly forget items when door dashing. It's sad I have to ask the dasher to make sure everything is in there.

Coffee Bean is one of my favorite coffee places to go whenever I'm in So Cal. I always need to get my Midnight Mocha Cold brew fix. It tastes just as good as it looks. Coffee bean always has good service and make good coffee.

I'm here so much I know the menu by heart!!! I Love the staff, I am always greeted with a big smile and excitement! Also love the location, it's conveniently located near Terra vista shopping center so I don't have to drive all over the place to get a good cup of coffee. White chocolate latte is my go to, seriously love the baristas and their upbeat personalities! Thanks for making my days better!

I was coming here to try something other than Starbucks and the employees were not very friendly and also rang me up wrong. My food was good and drink made wrong. I didn't even order something crazy. I did a menu item. Just don't expect good customer service or good quality.

#114 for 2021 What makes this location stand out from other locations is the available seating outside in the shade. There are a few tables inside but very little to plug in to recharge your any devices. Best to bring your own battery if you're planning to stay long. I love looking at their specials because they're delicious and festive. I tend to go for the hot ones. They give me a better taste and when it's going down to my tummy it feels so good. This time I went for the summer special, midnight mocha cookies & cream. Couldn't resist the mocha with cookies & cream. It was smooth, not too sweet, love the little bits of crunch and the spurts of sweetness from the cream. I could've done without the whip cream but that's okay. My son took the matcha his favorite go to drink. I always feel guilty when he orders that. Both were excellent drinks to enjoy while we got busy doing what we do on our phones. Customer service has been spot on. I'm genuinely greeted as I come in and I do feel a care for the customer. Me. Makes it a nice spot for me to hang out and get some work done. Starting in 1963 Coffee Bean has been passionate about their coffee choosing only the top 1% of grown Arabica beans in the best regions to ensure the quality of their product. It's won me over. Their rewards program has migrated to their app offering lots more options and greater value for you repeat customers. Get a welcome reward just for signing up, a birthday reward, discounts, other awesome surprises. It's worth downloading. If you get the CBTL card you can place your order and pay with your card all from your phone. Really helpful to avoid lines and to get in and get out super quick. Did you know you can check the remaining value of your CBTL gift card? Yeah you can just go online to do that too. Want them easier? Buy an eGift card and send it out all in one spot to who ever you like.

I live in Victorville and drive down to try coffee bean since we don't have one up there and the drinks on tik Tok looked delicious. I came in ordered a vanilla bean cold brew with foam cap and caramel drizzle and a beyond sausage sandwich. I don't know what they were doing but my whole order was free! Thank you!! And the staff were super nice as well! I haven't tried the drink or sandwich but based off my first experience here I would come again.

I go there regularly to do homework, workers are always so quick and friendly. I also use their app since I go so often and you get points quick. Highly recommend.

ive been coming to this coffee bean for a decade now and i came in today and Riley made me the best drink ive ever had from here, give her a raise!

THE nicest and most helpful person took our order tonight. I came in with my son who's trying out 30 days no dairy, and the helpful employee went over some non-dairy options with us. She even read the ingredients of the various components which comprised the drink he ordered. She was great. I usually go to the drive-thru Bean, but this one is located in a far less congested parking lot. Although we were the only customers, the inside is big enough (especially now, without the tables) so that even with more customers, you wouldn't feel packed in. If you like hazelnut and Oreos, try it ice blended with almond milk. It's sweet but not sickly, syrupy sweet. Looking forward to going back for something else soon. So many good things on the menu!

My day cannot start without a trip to this joint. Lee and the crew make me feel welcome the moment I walk in. If there is a long line, my drink will be ready. They always remember the little things that make this place a mandatory part of my day. 6 star!

As a former employee, and now a frequent customer. This particular location never misses. Even though there has been a new wave of employees, Lee keeps his staff ready to rock and roll. My bagels are always toasted to perfection and the cold brew is unmatched. It not just another coffee shop, but an experience every time I walk through the door. Extremely grateful for the team here!

Terrible customer service no one greeted us when we walked in didn't acknowledge we were there when we went to pick up our order. Had there backs to us the whole time.

Great quick service at walk in, it is delicious! I recommend specifically this being my first time at coffee bean.

This is definitely my favorite coffee shop! I make sure to stop by whenever I go to Target or Barnes and Nobles. Everyone is super helpful and super sweet and it's always clean! Loved my matcha with boba and almond croissant. Parking is very easy and everything's reasonably priced. Thanks for the great service guys!

We got a gift card a year ago and finally found Coffee Bean closer to where we live. I ordered the caramel frapuccino and turkey sandwich . The frapuccino was soooo good and the warmed up turkey sandwich hit the spot. We sat on the corner and enjoyed our food!

This was my first visit to the coffee bean and tea leaf. The location is a little tricky to find because they are in the far back right hand corner of the shopping center. I was not sure what to order. There was a vast selection of teas, coffees , and combinations. There is even a small bakery section. Since it was afternoon and too late for caffeine, I chose the seasonal featured flavor Cookie Butter ice blended drink. This frozen drink was one of the best drinks I have ever had. It is similar to a iced Starbucks drink , but better quality. This was a unique flavor. Tasted just like a buttery cookie. I'm secretly glad I don't live close , because I'd be here daily !

I'm bummed. I ordered a caramel iced blended drink with oat milk and this is how it looks. The photo on the app shows caramel drizzle and whipped cream. Why take off the whipped cream if I didn't ask for no whipped cream? I was looking forward to this drink since I never order it so this is a bummer.

This location has horrible service! Every encounter I've had here has been nothing but bad. The employees are always angry here and have the worst attitude! You can't change your mind on your order because they start giving you attitude or even ask them a question!

LOVE this Coffee Bean location!! Not only do I love how SMOOTH & sweet the coffee is, but how friendly & upbeat the employees are! The service was quick too! When it's not busy, you can expect to get your order within a minute or less! The environment of the place was super clean, and there's PLENTY of seating here. I haven't found any deals on yelp for The Coffee Bean but if you're a regular, you can usually get $1 off drinks if you check the receipt. I'm definitely going to come back a million more times.

Cookie Butter! It's addicting! I haven't drank coffee in years, but then I found out about cookie butter(decaf for me) my life changed. I drink this daily now.

Shoutout to the barista Stephanie for making our experience this Sunday morning a great one. My wife wanted to try the tik tok drink but didn't know how to order it. We ordered it wrong and it turned out to be another drink altogether, but thanks to Stephanie we got the correct one! Thank you for being so kind and making our day!

The service here is absolutely terrible! I live the coffee at Coffee bean and I will be driving to the location up Haven before I ever come here again! I had a simple order with a discount to make my drink five dollars they could not understand the order use my coupon and did not give me the right price. It took about 10 minutes just to order.

Mango Jasmine tea is my favorite! Everyone is always nice and friendly. The establishment is always clean.