The Coffee Bean & Tea Leaf

Love the coffee but where do I sit? There's a homeless encampment outside your establishment.

🫠Cookie Butter Latte….. oh my goodness. I thought it would be to sweet (even though I like sweet) and the thought of butter in my coffee has always made my stomach turn. I tried something new and it was wonderful! Before I left the store I was turning my cup upside down trying to get every drop. Helpful, friendly, and patient staff 💕

Was there earlier today and barista was rude and unfriendly. Didn't great or ask how can he help. Instead, he said "what do you want" in a rude manner and when said what we wanted he then put his hands up 🤷🏽‍♂️ and frustrated asked hot, iced or blended? Seems like either a previous customer annoyed him or he really doesn't like his job.

I love CBTL; their tea drinks are great. However, the staff at this location on 17th St. is unfriendly and does not practice basic courtesy or customer engagement. I can order drinks that are tasty and served quickly, but for 99% of my visits not one employee will greet me, make eye contact, smile, engage in any light conversation, say thank you or you're welcome. They barely acknowledge that there are customers in front of them. The atmosphere here is somber - like a sad museum. Please teach these people to engage the customer. Don't make the excuse that they are too busy, they aren't when I visit. It would make for such a better experience if the staff was friendly. I'll go out of my way to the CBTL in Yorba Linda/Placentia if at all possible, where the staff is friendly and engaging.

Was there around 10am today every time I go there I notice new employees cashier not getting proper training I order what I always like extreme caramel cashier overheard me say supreme so I replied no extreme he asked the manager if he knew supreme so the manager goes to whatever the cashier told him instead help the customer So if can get my order right that’s obvious will not make my drink righ So I choose Starbucks over this particular location that always is running understaffed and counter dirty. Choose wisely and give your money to a company that will appreciate your business

I love this location, the staff is always extremely friendly and Donna the store manager is so sweet, always remembers my name and order and is so happy and positive to all of her customers. Will continue to return!

I went at 10am just now and I’m not a coffee bean regular I just wanted to try it and the older guy at the cash register with the tattoos was so rude . I’m sorry I don’t know the flavors 🙄

Whoever was working today around 6pm deserves a raise for the drinks they made for my mom and I. Excellent service and amazing drinks 😍!!!! We’ve never been happier.