Nick L.
Yelp
Unfortunately this is the only good coffee shop to do work in, in town. Every other place either isn't great sitting, or has no where to plug into. (aside from Winterbloom but that's tea).
This is not the reason for 1 star, but for starters their coffee is terrible, they have good gelato, and other beverages, but they have great quality beans, baristas -- at no fault of their own -- don't know how to steam milk properly, they put whipped cream in their mochas... (meaning they don't make any real latte's or espresso based drinks), and no I'm not a snob, just a former barista that understands the difference between coffee, and mediocre fluff drinks.
All the workers are great! Very nice... except for one that is -- I'm it's the reason for the other reviews of bad costumer service. Here's the reason I gave it one star:
The manager is an absolute bitter, passive aggressive, jerk. She has no patience for her customers, and this is the second time being here where she's been blatantly rude to me.
A couple years ago some friends and I sat down and were talking enjoying ourselves, and as we talked about what we were going to order, the manager (that's been here for years), walks over and told her we "have to order something or get out." We said "okay... We're planning on ordering," she responded with "Okay well get up, you need to order now, otherwise I'll have to ask you to leave."
She didn't know us, she had never seen us, we had been sitting their for 5 minutes talking when she came up to us. I didn't go back for months because of that, but because this is the only place you can do work in and drink coffee, I still come here every once and a while. The other time was just recent and she was just being super rude and demanding telling me where to stand in line and stuff. She's been rude when asking for wifi. She's just usually not very friendly, nothing against her, and I don't have a problem if she's not being overly friendly, it's just when she's nasty or rude to her customers that upsets me. Aside from that I'm sure she's a fine manager.
It's uncalled for and I hope she reads this review and makes an effort for an attitude change... I wish her the best, but I just got reminded of why I stopped coming.
I'm going to Winter Bloom and Le Claire's from now on.