The Collins

If you’re looking for a welcoming, well-run community, I highly recommend The Collins. The location is convenient with easy access to the interstate, grocery stores, and restaurants, and the grounds are always clean and well maintained. I also appreciate the gated buildings and the occasional community events that make the place feel lively and safe. Karolyn at the front desk, has been wonderful. She’s friendly, responsive, and always willing to help; whether it’s answering questions, easing concerns. It’s clear she truly cares about residents. The maintenance crew is also fantastic (Jaylen, and Junior). They handle service requests quickly, communicate before arriving, and consistently provide quality work. Their professionalism really sets this community apart. Overall, I’m grateful for the support they’ve provided since I moved in and genuinely enjoy living here.

I’ve lived at The Collins for almost a year now, and renewing my lease feels like the right choice because it’s been a really comfortable place to come home to. The people who work here make a big difference in that. I want to especially mention Karolan — she’s been so patient, kind, and dedicated since the day I moved in. You can tell she truly cares about the residents, and it means a lot. Everyone in the office has been warm and helpful, and maintenance is always quick and thoughtful when something needs attention. Overall, I’ve felt really well taken care of here, and I appreciate how much effort the whole team puts into making the community feel safe and cared for. I’m happy to stay another year.

I have been with The Collins for more than 2 years and I couldn't thank them (Julia, Chris, Karolan, Jaylen, Junior, and the rest of the staff) enough for being so helpful. They've always shown a willingness to help without hesitation. Julia has been there since the start of our application and gave us many options and accommodations, which made us choose The Collins. Chris was very knowledgeable and answered all our questions when he toured us around the community. Karolan being the front of the leasing office, has always been friendly and helpful when I have a lot of related and unrelated questions regarding packages and more. You can definitely count on her. I could tell she's a valuable asset to the team. Jaylen has always been the right person to ask when you needed an answer right away, especially about packages. He was so helpful when I needed a storage unit. He went above and beyond. Kudos, Jaylen! You definitely deserve an award for that. Junior, on the other hand, never fails if you need something fixed in your apartment; he'll explain every detail and fix it right away. My deepest thanks to him for being a good fixer. To sum up, I would always recommend The Collins Apartment to everyone who wants to live in a great and comfortable place. Five stars to this apartment.

I love it here! The management team: Jaylen, Julia, Karolan, and Chris, are top tier. They’re always friendly, extremely helpful, and quick to respond. They’re also super pet-friendly, my dog gets her morning snuggles every day, it’s her favorite amenity. Maintenance is outstanding and takes care of requests promptly, and the amenities are always clean and well maintained. Overall, a great community that I highly recommend!

I recently toured The Collins Apartments and had a great experience. The community looked well-kept and welcoming. Karolan was extremely helpful throughout the tour and answered all of my questions clearly. Julia also stepped in to assist and was very friendly and knowledgeable. Overall, the staff made the process smooth and enjoyable.

The team here is truly wonderful and takes great pride in the community. It’s evident in the regular resident events they host, the care and attention given to the grounds and amenities, and the consistent communication from the office team. During my nearly three years here, I experienced a few hiccups (which is part of apartment living and completely understandable), but overall, my time here has been very positive. Anytime I had a concern, the team was responsive, professional, and made sure everything was addressed in a timely manner. I’ve always appreciated their friendliness, effort, and commitment to keeping the community looking beautiful and residents informed. Thank you all for your hard work and for creating such a welcoming place to call home!

I want to take a moment to recognize Karolan at the front desk for her outstanding service. Every time I interact with her, she is welcoming, professional, and genuinely committed to helping residents. She handles questions and requests with patience and efficiency, and she always goes the extra mile to make sure everything is taken care of. Her positive attitude and reliability make a huge difference in the everyday experience of living here. Thank you, Karolan, for your hard work and exceptional customer service!

If you’re looking for a great community, I highly recommend The Collins. The community is in a centralized area (easy access to both interstates/grocery/food), grounds are well kept, there’s monthly events that the office hosts, and I love that the buildings are gated (that’s what stood out to me the most). When I was looking for somewhere to move 3 months ago, I was stressed and on edge. However Julia and Stephanie helped me throughout the application and move-in process, which was smooth and they kept reassuring me that I’d enjoy living at The Collins. I had a noise concern after about a month in & Julia was quick to respond/resolve my concern. Anytime I call or email with a question she’s quick to respond, which I greatly appreciate. She’s very nice, informative and you can tell that she cares about her tenants/the community. Chris, the Assistant Manager, is amazing as well. He always has a smile and full of energy. The Maintenance Team (Jaylen, Junior and Anthony) are all amazing too! They respond to work orders in a timely manner and always provide you with a call when they’re coming out to complete them. Anytime I go into the office, it’s always laughs and smiles from everyone. I really appreciate everything they’ve done for me thus far.

This place is amazing. The staff's customer service was outstanding. Everyone was warming and welcoming when I arrived. The amenities are state of the art and the homes are modernized and spacious.The grounds are well kept and the neighborhood is beautiful. The location couldn't have been better being that it's 15 -20 minutes from pretty much anywhere in Charlotte. Many dining and shopping options within walking distance. I'd like to thank Julia and all her staff for making this transition so easy for me. I'm excited to start my new journey here at The Collins!

After touring many properties around South charlotte/Steele creek area, I loved how they made you feel welcomed soon as you walk in. I can't tell you how many times I toured and they just wanted to get me in and out, thanks and bye. No thoughts, questions or anything. But this place was the total opposite. Kristin and Jessica were awesome. Kristin gave me a tour and throughout the tour she was honest about the area, my concerns and were so helpful through out the process. I toured many places so it was nice to be able to be up front about the areas vs sometimes you're hesitant on sharing where you've visited. Also what I loved most was just the area and how the place is still being built so you are the first to live in each unit. You're also just across the street from the outlet malls (literally can walk),10 mins from airport, and 15 minute drive to uptown charlotte. If you are new to the area I'd def recommend checking out!

The Collins is a nice place to live. I've been here since the beginning and new management has made sure to make residents feel like they are heard. Maintenance is great and welcoming! A lot of interactive activities for residents and guests as well. Overall a great place to live.

Completely unresponsive once the lease is signed. Staff is friendly but apparently unwilling to return phone calls or messages. Do not recommend.