Vanessa W.
Yelp
Huge Letdown: Disjointed Service, Alarming Oversights, and Overpriced, Average Food
We dined here to celebrate a special occasion--a teen's birthday--which was communicated to the restaurant twice in advance, yet our waiter arrived with no prior knowledge of why we chose The Conche.
What followed was a deeply disappointing and, at times, alarming experience that showed a complete lack of attention to detail or care for guest safety and hospitality.
1. Alcohol Served to a Minor
A prix-fixe menu was ordered by a teenager at our table, which we later learned includes a glass of prosecco. Without any clarification from our server (Salvatore), prosecco was sent out--by a different server. The moment my son ordered the coursed meal, Salvatore should have:
1. Advised us that alcohol was included.
2. Offered a non-alcoholic alternative.
This restaurant hosts chocolate-making events for children--surely a chocolate-infused, kid-friendly beverage could have been substituted? This goes beyond poor service, it's a serious safety issue.
2. Food Allergy
We informed the staff that an elderly guest in our party has a severe food allergy. Still, an amuse-bouche was dropped off by yet another server, without any explanation of its ingredients. This kind of oversight is unacceptable in any dining setting.
3. Lack of Recognition for the Special Occasion
We made it abundantly clear that we were celebrating a birthday. After spending over $500 (mostly on food and soda, with no alcohol aside from the bubbly mentioned above), we were given a single plate with "HBD" written in chocolate--only after reminding our server twice. There was no note, no celebratory touch, not even a single truffle. Meanwhile tables around us were receiving the restaurant's signature dessert that's lit on fire to reveal a layered cake. We would have gladly paid for this had it been suggested or recommended.
4. Disjointed and Inattentive Service
Multiple servers (plus a robot) contributed to a chaotic and inconsistent experience. Nobody took clear ownership of the table. Basic attentiveness was lacking, and no one explained the role of the robot--which only added to the confusion.
5. Inconsistent Food Quality
While a few dishes were flavorful, others were nearly inedible: soggy, fishing tasting calamari, undercooked "crispy" Brussels sprouts, dry monkey bread, and watered-down frozen hot chocolate filled with bits of ice. At this price point, you expect consistency, quality, and care in food preparation--none of which were present.
Poor Response from Management
When I called the manager the following day to share my concerns, no meaningful gesture was offered. There was no attempt by him to make things right. Later, when I posted a similar review on OpenTable, the manager responded by saying it was "unfortunate" that I chose to escalate the situation by leaving a review--defensive and completely missing yet another opportunity to demonstrate accountability.
Bottom line: This was a special evening for our family that ended up marred by negligence, and poor and painfully slow service. And zero accountability from Conche staff. Based on our experience, I would caution others expecting a thoughtful or celebratory dining experience to consider other options.