Liz F.
Yelp
I wish I could agree with your 4 and 5 star reviewers. If I could give Zero stars, I would. Please do not be seduced by the beauty and simplicity of the things that they sell. (mostly Danish and Italian-you don't need to go through Conrans). Conran's is completely unreliable, disdainful and utterly incompetent. Customer Service is remarkably feckless and unresponsive. Here is the chronology of my experience with Conrans:
-I paid 100% (2050 GBP) upfront on July of 2020. This was for two Ptolomeo /Ciatti bookshelves-items I was told were in stock in the UK and would be delivered in 6 to 8 weeks and that the delay was due to covid. As soon as they had my money, I no longer had any leverage.
-I sent countless emails into the abyss. I left countless messages with customer service just trying to get a delivery date as 6-8 weeks came and went with no news. I finally gave up and went back to the salesperson who took my money. No response whatsoever. I sent evidence of payment in full for the two bookshelves to everyone and his brother.
-After nearly 7 months of no response whatsoever, I threatened to take them to small claims court, to report them to the Competition and Market Authority (which handles consumer issues within the UK).
-I found the manager of the Conran shop on Linked in and copied her on my threats to sue as well as a evidence of payment and confirmation of my order.
-After that, someone finally responded to me and told me that my two bookshelves were in stock and a delivery company would be in touch. I was over the moon and made arrangements for the delivery the next day, February 23 2021.
-on the 23rd, one of the two Ptolomeo bookshelves I had paid for was delivered. The delivery man had no idea why he had been given one, rather than 2 bookshelves.
-I sent more emails to the customer service person assigned to my 'case' as well as to the manager of ConranShop, Victoria Large (the one I could only find on Linked In). I called the direct line of the customer service person and left at least 6 messages. I again threatened to sue them and only then received a call back.
-And on that callback, seven months after they had my money, I learned that they never had the second bookshelf in stock in the UK and would have to order another one FROM ITALY and that they could not provide me a delivery date.
Conran's has an illustrious history and beautiful things, but DO NOT BE FOOLED. Accurate descriptions of their 'customer service' are unprintable. If you like something on their website, then order it directly from the manufacturer. Please do not go through Conrans. Search their website and then go to the source. Generally manufacturers on the continent do not require 100% upfront payment, rather 50% on order and 50% prior to delivery. They also respond and keep you up to date on the status of your order.
Never never never order from these incompetent and arrogant people. I certainly won't. I no longer care how lovely their things are-trying to get any response will cost you hours of your precious time and leave you phenomenally frustrated. Never again.