Família S.
Google
I’ve been a customer of The Carn House for over 5 years. I’ve always been patient, even when my açaí orders came wrong or full of ice. But what happened today is unacceptable in any place that serves food.
My açaí came full of ice chunks again, as it has happened MANY times before, but I always let it go because I genuinely liked their açaí.
The worst part: I found a HUGE piece of HARD PLASTIC INSIDE MY PASTEL. Yes, a giant piece of plastic inside the food. This is extremely serious, dangerous, and completely unhygienic.
The staff was surprised, but the restaurant did absolutely nothing.
No support, no solution, not even the consideration of removing it from the bill. As if having a giant sheet of plastic inside the food was normal. I paid the full amount, left, and decided to write this review because I didn’t want to embarrass the employees, who were kind. But the feeling was horrible. It is unacceptable for a restaurant to serve food with plastic and not offer even the minimum.
It’s very sad to see a place where I’ve been a loyal customer for so many years treat people with such disregard. In a way, this situation opened my eyes , they had already been careless with my açaí for a long time, but I never expected things to reach this level, or to get even worse.