D G.
Yelp
I'm beyond disappointed with this establishment. Nearly every time we've ordered, the food has been wrong. Tonight was the last straw. I ordered a simple chicken quesadilla and a salmon salad. Instead, they confused the order, made me wait, and when I finally got my food and drove just a few minutes home, the salmon was cold and missing the sour cream I specifically requested 2 of.
When I called, the manager Toni was dismissive and implied I was only upset about the sour cream, completely missing the bigger issue: yes also my husband was upset speaking to me about how we should throw away the food since they don't to fix the problem after wasting my time then Toni proceeds to tell him to talk to him like a man. Yeah Toni, my husband was upset, he asked me not to order from you guys but why is the GM or whatever he said he was speaking to a paying customer that way most of all it makes me so upset. He was very dismissive. this place constantly messes up orders. Even when we came with friends few months ago, everyone's food was wrong. We let it go then, but this has become a pattern. I waited about 45 minutes for my food. When I first ordered, I was outside in the parking lot. Did a couple phone calls that I had to do and realized it was 20 minutes past the time so I go to the bar to pick up my food and they tell me they haven't even put it in. Seriously? Then I was like whatever things happen then I put in the order again after I patiently waited at the bar to even ask for my food the first time. Went to my car waited another 20 or so minutes just to give me cold food that's really what's pissing me off. They just can't get it right.
For $31, I expect hot food and the items I ordered--not repeated mistakes and a rude attitude. Instead of offering a proper solution while I was still right down the street, I was told to "come back tomorrow." That's not acceptable. Then I said you know what I'm just gonna come back and return your food and give me a refund. He did not want to. The food was untouched. I'm not eating cold salmon.
We will not be returning, and neither will our friends and neighbors who have had the same experience. The food can be good when done correctly, but the inconsistency, lack of care, and poor customer service make it not worth the time or money.