Staci C.
Yelp
The one star this establishment received was only because some of the staffing was courteous and pleasant to speak with and that the theater itself is beautiful. The lack of stars is purely based on a lack of service & accountability when it really mattered.
That being said, my fiancée and I just paid my 1st (his probably 15th-20th) visit to the Curran, this time for Harry Potter and the Cursed Child. Upon seating we discovered that my fiancée could not see because the man sitting front of him was particularly large (see picture). It's not this man's fault. Everyone else around made comments on how they felt bad because he couldn't see anything. If my fiancée could move his neck around like a chicken he might have seen have half the stage, but he suffered a broken neck as a teen, and can't do that for long with causing bad injury to himself. So, he sought assistance.
My fiancée asked the service manager if there was anything that could be done such as movement, compensation, etc. The guy said yes, told my fiancée to stand by the wall next to an attendant while he works it out. He and the attendant watched him run around for a minute and then go right back to work, totally ditching my fiancée with no resolution. The lights flashed and he had to get seated, so he reluctantly returned to his seat. Literally all he could see was a sliver of the right stage and limited area around this man's body. Almost all of this play my fiancée had no idea what happened. At the end of the show my fiancée asked the manager what happened, and the manager claimed to not know where my fiancée went. My fiancée then noted he stood exactly where he was told to, next to an attendant, the attendant and he watched the manager the entire time and then watched him ditch my fiancée, until he was left with nothing. My fiancée described everything he watched him do, the manager guy didn't like that that was pointed out to him, and then said there's nothing he can do, he couldn't find him, completely absolving himself of responsibility. He is supposed to be the professional in a service position?! My fiancée even offered to show him pictures of his view, but he wouldn't view them. The guy didn't even offer to take our ticket info to see if there was anything that could be done after the fact. RIDICULOUS.
In the last 30 years that my fiancée and his family have been going to the Curran, this was the first time he was treated so poorly. You do not expect this when you pay for the most expensive tickets and have been decades long time customers. Completely and utterly unacceptable!!!