Kimberly M.
Yelp
I travel a lot and have not had an experience like I did at The Dagny. Stayed here with a group of 9 friends with several rooms booked. I don't typically write reviews, but this hotel has SOME MAJOR improvements to do on safety and customer service.
POSITIVES:
Decent location. Walkable to many nearby shops and restaurants. Bed was comfortable and room was spacious. Valet was quick, within 17 minutes, but disorganized.
NEGATIVES:
1) Too pricey. Too many hidden fees and taxes (over $128) on top of room rate.
2) Customer Service. Was advised upon check in to provide my AAA card for discount to be applied, which I did. The individual who checked me in stated the number was already added to my reservation (my AAA number wasn't added to my reservation). I didn't push the issue over a $40 discount. I was not advised of any hotel amenities, on site food or beverages or the "surcharges", extra fees or "discounts" that I should have used or inquired about. How can I inquire about something that I know zero information of?
3) Customer service and Safety. I was abruptly woken up by a person knocking repeatedly on my door at 7am. Before I got to the door, it opened! The door was latched, thankfully. It was a male stating "you called me" and he was there to "repair the bathroom." After repeatedly telling this random man I didn't call him or need a repair, he still insisted while holding up a cell phone to show me his call log (?). I told him we didn't call for repair and shut the door.
4) Upon checking out later that morning, I was not asked how my stay was. I advised the front desk what had happened with an unknown or identified male who entered my room. They said "we apologize." I asked them if they could tell me who opened the door to my room and the reason for this person's entry into my room? The front desk clerk stated, "it was one of our engineers and they were at the wrong room at 7am. I can see it in the logs, they were supposed to go room 'X'". I thought this was strange bc room 'X' was a COMPLETELY different wing on my floor and the room number was NOT similar. I told them this was not safe and luckily I had the door latched, and it shouldn't be customary that ANY STAFF just enter a hotel room at 7am while people are sleeping. The front desk clerk apologized again, but the apology didn't change my feelings regarding lack of safety at this hotel.
5) Bell hop is disorganized and poorly communicated how our bags would be delivered to us. The lobby was PACKED full of people checking in and out, so it was not clear of how bags could be retrieved without asking staff several times of what to expect and where our bags were.
6) I booked a standard King, but was sent an email prior to my arrival that my booking was updated to a superior king. Which included plush robes and amazing view. The email also stated, "We look forward to welcoming you to The Dagny and providing the impeccable service we pride ourselves on." I received no robes, had a view of a yellow brick building,did not feel safe and received poor customer service.
Overall, we encountered numerous issues during our stay. For a high priced hotel in Boston. too many questionable issues and concerns.
We do not recommend staying here and we will not stay here in the future.