Ron S.
Yelp
Old hotel renovated has nice picture appeal, but in actuality it is not good. The renovations seem to be made to look great but are not professional nor luxurious. The hotel Front Desk doesn't look updated at all. Looks more like a coat check in at a ....'Club'. Across from it they have 'Club' T-shirts for sale. Some are out on hangers and look like they have been there for decades. Colors look faded. Just tacky. The floor of the entry is old tile. I got a real good look at the front desk and lobby as it took them 10 minutes for me to get anybody. They have a bell which I rang several times. The elevator looks almost scary, like a something from the 40's. Raggedy floor and tiles. The room itself is not bad, but it is not elegant. The Bed is on the firm side, the pillows, I called them bubble pillows. They were big and soft, but when you laid your head on one side, the other side would bubble up. Room had a nice shower but 2 things with it. I put my liquid soap bottle on the shelf and it slid off as the glass shelf was not straight. Next, after a nice hot shower, at least the water was nice and hot, when I was trying to get out, it took me a few seconds. The door opens into the shower. Nothing wrong with that, but the door handle is only on the outside of the door. Hence, with my wet hands, I had to grab the small knob backside of the handle to pull the shower door open. The furniture looked tasteful but was hard.
About 9PM I was hungry and thirsty. Had an ice bucket in the room, but no plastic to put over it. Anyway, I went out the room looking for an ice maker. Couldn't find one so called the lobby. Lobby answered and said the ice was only down on the 1st floor by the entrance but they could bring some up. I said, well I was going to order some food and I could get the ice with the food. Front desk said they could take my order and bring it all up together so I made an order with the front desk....and waited......and waited......and waited....and looked out the room to see if they left it out....nope....and then at 11 I just went to bed. Hence, No Food For me. At least the net morning when I checked out it was not on my bill.
Looking at other reviews and along with my experience, it seems that the place is very understaffed, hence the long waits and bad service. Also, most the other reviews are from people eating at the restaurant. I stayed at the hotel and did not get to eat there as mentioned.
All in all, this is a quaint old place and is more like a Bed and Breakfast with a restaurant and cigar bar then it is a hotel. If you have that in mind, and expect that then it may be ok. However, know that service was both bad and slow, and this old quant place has been somewhat modernized, but is not luxurious or elegant.