Loiva S.
Yelp
First I want to start off with I love the food here, the steak board is just always cooked to my perfection. Literally the reason I come here, the fries are always crispy as I like them, the drinks are to My liking as well, sweet and strong, the shots we was offered tonight were just on point! The only downside is the service at least tonight it was until Ben showed up!
We walked in and were seated and told our waiter would attend to us, we waited I can say like an hour or so for anyone to acknowledge us at all. The girl who sat us never went to ask if we needed anything and the other employee would just walk right by us not even turning his head to look at us, as if they pick and choose who they attend. Everyone would just walk in and out and it was like we wasn't even there, kinda disappointing, and then Ben showed up and asked what we wanted to drink, which I did express to him how we had been waiting there forever and if he was going to take our order because I know he's usually behind the bar. Which he did, he checked on us here and there and was just overall amazing as our server, and honestly I give it two stars one for Ben and one for the food.
But as someone who has worked in food/customer service for sure some employees need more training in the key elements in good food/customer service overall for the clients to have an overall good positive experience overall.