Janine L.
Google
My husband and I have stayed in each of the Docent Collection's buildings- A. Robinson Block, Boyd Block, and Thompson Block.
We really wanted to love our stays and gave the place every chance before leaving a review as in theory it had everything we wanted for a short getaway, and we loved the idea of having a full loft and space vs. a hotel room. Unfortunately we will not be booking again.
The pros to staying at the Docent Collections are the locations being right in the heart of Old Port, modern and updated lofts, and easy parking.
While the location and lofts are fantastic for each of their buildings, each loft we have stayed at has had inadequate curtains to block the light from outside, at night. If you are someone who needs a dark room to sleep in, this is not the place. They do have curtains, but the fittings of them are sub par to windows. I was hoping their new Boyd Block would have better curtains, and it was even worse than their other two buildings.
Their beds are uncomfortable. I can handle a so so bed, but when paired with light pollution it's nearly impossible to sleep.
We regularly ask for no room service. A couple of the times, it is acknowledged by their concierge through their text service, yet we have come back to our loft with someone in it or there have been signs housekeeping was there.
One thing to also note is the manager, Avery, is not customer friendly. On one of our stays housekeeping was waiting for us to leave long before checkout, which is 11am. During that stay we were in their larger loft, which I understand takes longer to clean, yet housekeeping showed up in the direct elevator entrance about an 30 minutes prior to checkout. As we brought things out to out car, their cleaning cart was waiting. Our group left right at the checkout time. About a half hour later my husband was texted that because we left after their checkout time, we would be charged a late fee. Which was not the case, we had already left and left right at checkout time. He ended up speaking to Avery. While listening to their call I was honestly surprised by the lack of listening and the manager coming off honestly, just rude. He mentioned that housekeeping said that we were not out of the loft on time. We did end up having the fee removed, but the whole thing left a poor taste for me personally. I did see there is another review mentioning Avery.