Kt W.
Yelp
My two sons and I had been patients with Dr. Little and Dr. Hurley for several years when they were both working at the Urgent Care located in Prescott VAlley. When Dr. Hurley moved to The Doctors' Office in Prescott I, again, became a patient of his and have been for years.
Unfortunately The Doctors' Office hired a manager named Josh to run the office and it soon became apparent that Josh didn't care about the doctor-patient relationships and focused on the "all mighty dollar". The office went downhill quickly and the new staff he hired were young, immature, rude, appeared not know what they were doing, and had a tendancy to close the glass partition and laugh and tell jokes while patients were lined up to ask the front office staff a question or check in for their doctor's appointment.
Josh is very adament about writing letters to patients who he thought were late for their doctor's appointment, missed an appointment or owed money for prior doctor's visits. The letters he sent to patients were threateneing and rude and when I brought the letters I had received to Dr. Hurley and Dr. Little's attention they both told me to disregard Josh's letters. Ever since I brought Josh's letters to the doctors attention Josh seemed to have it out for me.
The billing department also went downhill as they would send me invoices stating I owed them money for prior doctor's visits when, in fact, I always paid for each doctor's visit the day of the visit. I would attempt to contact the billing department to straighten out the misnderstanding and I would always get a voice recording to leave a message, which I did on several occassions, but my messages were never returned. I would then show up for a doctor's appointment and the front office staff would give me an invoice and tell me i can't see the doctor until I paid the money i owed for my previous office visits. I would then try to explain to the staff that I didn't owe any money for prior office visits and the staff members would close the glass partition, walk away from the front office and later show up with Josh. Josh would tell me that I couldn't see the doctor until I paid the money i owed for the prior office visits. I, again, had to explain that I didn't owe any money for my prior office visits as I paid my co-payment each time I had a doctor's appointent. Josh would then look at my account in the computer, sometimes he would call billing to verify what I owed , and eventually realize I didn't owe any money. Josh would then write a note on the invoice and hand it to me and walk away. He never apologized for the misunderstanding and in his arrogant manner seemed to be upset becuse he was wrong or because he was waisting time dealing with a patient when he could be doing other things.
I since have found another doctor to see who doesn't know my health history like Dr. Hurley and Dr. Little did, but I'm glad I don't have to deal with Josh and his threatening letters and arrogant attitude, the immature office staff and the billing department who doesn't appear to know what they're doing.
i know I'm not the only patient who has had to deal with the negative changes made at The Doctors' Office, and it's very unfortunate as there are excellent doctors who work there. Hopefully someday someone will realize that the doctor-patient relationship has to return in order to have a successful business and patients deserve to be treated with dignity and respect.
