the DOUGLAS, Autograph Collection

The Douglas is a very pleasant hotel located conveniently to Yaletown, where there are great restaurants and bars as well as boutique shopping. Easy walk to Robson St for shopping and there is a Sky Train station not far away. The hotel is well maintained and clean. Several bars and restaurants in the complex as well as a casino. Nice garden area to enjoy on the sixth floor. There is a small fitness room too. Our room was comfortable and clean, although sound proofing was not that good with noise filtering in from other rooms, the hallway and the bar area downstairs. Not a big issue. Lots of power plugs, which is great. Wifi was excellent. There’s no refrigerator in the room, however there was an Igloo cooler and plenty of ice available. Staff are very helpful and pleasant. Definitely would stay again when in Vancouver.

I have doubts about whether this is truly a five-star service. The front desk staff were friendly during check-in, but when I tried to sleep, I was disturbed by noise coming from above or somewhere else. I complained at the front desk, but the feedback was delayed. When I called again, an engineer came to check but couldn't identify the issue and left saying they would check again. The front desk called to say they would move me to a better room, citing that it was due to elevator noise, which was surprising that they didn't know this when assigning the room. It seemed there was a lack of communication, as another engineer came to my room while I was packing. After moving to the new room, there were no hand wash or body lotion provided, and when I informed the front desk, they mistakenly sent body wash instead of body lotion. The situation of staff visiting my room multiple times at 11 PM was exhausting and frustrating. Instead of a relaxing stay, I ended up feeling more tired and upset, questioning whether this is truly a five-star hotel. I've stayed at several five-star hotels, but I've never had such a disappointing experience. I cannot recommend this place, and improvements in service are definitely needed.

I feel so disappointed by this hotel. I stayed in here in 2018 when they opened and had a great experience. But now it seems their on-site club is more important to them than their guests getting a good sleep. The Douglas, please listen to your reviews here. People stay with you to sleep. Not to listen to bass until 3am. I won’t be returning or recommending this hotel anymore unfortunately.

A really nice high end hotel near the river, besides the BC stadium, and link to the JW Marriott and casino.|Our room was spacious, modern and was very pleasant. The bathroom was large, well maintained and clean. The furnishings were luxurious increased the perception of quality. Strangely, the rooms do not come with a refrigerator but a large (very effective!) cool box is provided and it can be filled with bags of ice.|All the staff we spoke to were extremely friendly and it was nice we were greeted every time we entered the property.|Minor criticisms were that you had to change elevators to get to the parking garage, and the fitness room was not great at all.|Be aware that breakfast is quite expensive and is room service only. That said, the food quality was very good.|I would definitely recommend the DOUGLAS if you want to be slightly away from the downtown area, but not too far.

Great all across the board! The mirror building was a pleasure staying at! They provide soap, hair products, fabulous room service, modern marble in the washrooms. I felt very nice here, walking distance to the Pacific Ocean great to get your mind off the hustle n bustle of the city. Not too noisy! Room service ladies were very friendly and polite! Worth the money. Uber pickup is in P1, you also need to tap your card to go to your room which I think is genius for security reasons. Thank you A massive casino on the main floor! Guys I will return!! Thank you Douglas for giving my experience in Vancouver a 10/10

My husband and I just stayed at The Douglas hotel. We were excited for this 5 star hotel following our cruise. This excitement quickly depleted.||I will say that the bell hop and front desk staff at check in were phenomenal. They were helpful and knowledgeable and the room was beautiful but the 5 star service ended there.||There is a night club in the lobby of the hotel (6th floor) that was extremely loud. It is advertised as a "cocktail lounge" but it is much more than that. We could feel the vibration in our room (8th floor) and could even tell what song they were playing. Our windows were shaking. Even on a SUNDAY night.||We are no strangers to vacation in large cities and we understand that city noise is expected but this was on a whole new level. We expected nothing less than a relaxing experience but we got the exact opposite of that.||We will not be staying at the Douglas again.

Service was as you would expect from Marriott. Rooms were new and very well appointed. Incredible bathroom. The Yeti cooler instead of a fridge was odd to say the least. Would have liked a sofa versus a padded bench. AC very quiet and accurate. |No breakfast at the hotel but in the adjacent JW. Pricey but very good.

Conveniently located in Vancouver in the downtown area. Many of the local attractions and eateries were within walking or a short taxi drive. We upgraded our room to a corner mid level floor because the hotel is very active, especially on weekends. Our room was very nice, bed was comfortable. Front desk was very professional, helpful and accommodating. They share concierge services with the connected JW Marriott. We worked with Leo (excellent concierge) on scheduling all of our tourist attractions. I would recommend this property.

Modern, clean, comfortable hotel with several restaurants and bars. Our room was spacious, well maintained with a coffee maker, tv and Igloo cooler. Lots of power plugs and good wifi. Bathroom has Aesop toiletries. The only issue with the room Is it has an annoying window between the bedroom and the bathroom which I really hate (do people really like that?). Our room was on the side overlooking the outdoor bar so it was a bit noisy. If you want quiet at night maybe ask for a room overlooking the street. Good location for Yaletown restaurants and an easy walk to Robson street area.

We stayed here only for the night before driving home from a week stay in banff. It is a very luxurious hotel the architecture and design is very modern. We may want to stay here next time for longer to comment on their amenities and service. We didn't even eat on property so no comment on the on site restaurants. Pros: There is a casino downstairs where you can play slots and table games, minimum bet is 10$ Canadian for craps and 5$ for craps table The bed and sheets were really soft And comfy. The hotel toiletries are Aesop. Which is really nice and luxury. There is a nespresso machine and safe and robe and slippers. Very strict they have a person checking if people coming up the elevators making sure they really stay there. Cons: Parking is expensive and not included in the hotel stay. We payed additional 50$ for 24 hrs. And we also got a parking violation ticket the next day upon checkout despite providing our plate number to the front desk upon check in so I'm not sure why we probably forgot to do something and we're never instructed on how their parking code. The room was loud. We stayed at room 971 where in we can hear loud music from the rooftop bar so we weren't able to take a nap after driving for 9 hrs. It was loud at 4pm maybe their walls our too thin. No ref only a cooler where you need to put ice in it. To store your drinks and food

My best friend's husband booked us a girls' trip to this hotel with his travel points, and we really lucked out. This is an incredibly clean hotel in a safe area of Vancouver. Conventionally located to most major tourist attractions, it made navigating the city less stressful. We had a room with two queen beds and a nice partial view of the hockey stadium and apartments. I absolutely appreciated how quiet, clean, and spacious our room was. There was a nice Yeti cooler that we could take out and borrow from the hotel for outings, and the hotel also provided us with nice bath slippers and robes. The bathroom was very spacious, and the hotel provides Aesop's shampoo, conditioner, body wash, handwashing soap, and lotion. It was a really nice addition to our stay, but to be honest, the first time I had heard of the brand. 3/5 for service for the front staff of the hotel, which left a lot to be desired though for something that I felt was quite a simple request. My friend had called the hotel to ask if we could have a late check out. The staff member told us to call the morning of check out to check with them if they could allow a late check out. The next morning when my friend did call, a staff member told her that she could not utilize late check-out because she was not an elite member, and her husband needed to be present for them to even consider this. I thought this was unprofessional, since my friend's husband was the one who had booked this for his wife and friends, and we would have understood if the room was already booked for new guests. But here we are. Parking on site is $50CAD a day, or $55CAD a day for valet. It just made sense for us to use valet in this case. Which brings me to my review on the valet team at this hotel. (The hotels are all connected though. There's Douglas, Parq, and JW Marriot) 10/10 for the valet team though! I would like to reserve the highest compliments for the valet parking team we worked with when we were here for our stay. The first night we arrived at the hotel from our flight, it was quite late, or early at almost 1:30am, Fabrice was super helpful and friendly making sure we were squared away and taken care of. Then during our ins and outs, Shahab really demonstrated top-tier customer service, from helping us with our luggage, to ensuring our car was ready to go in such an efficient manner. He was incredibly kind and welcoming, and I hope the hotel recognizes stellar employees. The valet team, at least the individuals we encountered, really deserve all the recognition and a raise for their work ethics, patience, and warm hospitality.

We had an unreal time staying here at the Douglas. We had an absolutely amazing stay. The service was super nice and the rooms were incredibly comfortable. The location is great, and there are tons of great restaurants on the property. We definitely would return again.

I could write a poem to this hotel about how and why I love it. Where do I start? We arrived to a helpful doorman who helped us go to the 6th floor lobby. A lovely gentleman named Eis checked us in. He recognized it was my husband's birthday this month with a little box of chocolates. So thoughtful. We enjoyed a huge room on the 7th floor looking out toward the waterfront. The bed was so comfortable! We never wanted to leave. The decor is based around its name - the Douglas fir. The door is a big gorgeous wood door. Which leads to the big wood headboard. The industrial look of the concrete ceilings is complimented by industrial style lamps, fixtures, and furniture. There is no fridge, a Yeti cooler with ice does the trick. The bathroom is vast. The shower is large. Shampoo, conditioner, and body wash by Aesop are available. No bar soap is available. The towels are big and fluffy. A robe is available too. There are several bars and restaurants inside the hotel or you can go to the casino which can be entered via the hotel. Two have a happy hour that we loved. I can't recommend the sushi enough at the Victor. The hotel is at the Parc Casino. It's easy to get to via boat, train, and plane. We loved the location, did a lot of walking to all the downtown hot spots but the hotel is still in the heart of downtown. It's right next to the Canucks stadium, if you are interested in a hockey match. One stay and you'll be back ten more times!

Flew into Vancouver for a concert and spent 1 night at The Douglas. Great service at check in with a welcome beer and Kombucha. Great staff with a great hipster vibe to the hotel. The room was lovely with a great view of the Cambie Street bridge. Coffee, robe and slippers all available in the room as well as the use of a yeti cooler for a day out. The hotel backs onto BC Place and Roger's Arena so it's a great location for any games, concerts and major events in the city. Yaletown is right outside the door and it's a great community to grab a coffee and stroll through. Close to the waterfront and all the wonderful things the city of Vancouver is known for. The hotel was so quiet so we were able to enjoy a late start in the morning after a late night out. Would highly recommend and hope to be back again soon.

Pros: nice ambiance, eclectic classy music, good wine, good cheese on charcuterie plate Cons: slow service, mediocre meat on charcuterie plate, not enough crackers on charcuterie plate

Loved our stay at the Douglas! It's connected to JW Marriott so you can use the JW Marriott gym during the stay. The room was nice and the hotel staff were all so helpful and friendly! We loved that this hotel is pet friendly so we took our dog and they had a bed and treats for him in the room! There is a restaurant in the main floor which turns into a bar/lounge at night with a DJ and music so you can grab drinks and hang out with friends! When we visit Vancouver, we definitely want to stay here again!

Excellent hotel. The design elements were perfectly appointed giving this hotel a luxurious yet modern feel. There was a great balance of metals, concrete, and warm leather elements. Not quite all the way to hipster style but a good cool vibe. The service was excellent, starting with Eis up at the front desk. I was very impressed by the hotel. The balance of high end design elements but not having a stuffy, uncomfortable feel was key. I really felt that this hotel brand was perfect for couples on holiday or professionals for work. I would definitely recommend in Vancouver.

Exceptional customer service from the moment you walk in the doors, to checking in where we received a beverage taster while checking in even, to the front desk agents. We were greeted kindly and genuinely and given recommendations for the area, which made us feel like we belonged and were appreciated. The hotel is gorgeous, unique and modern. Our room was on the top floor and was quiet, clean, and beautifully sleek! There's a great ambiance to the whole place and we really enjoyed our time there. Can't wait to return!

This is a review based on a 6 night stay from June 23 to July 5, 2022. Pros: -Walking distance close to Creekside Park, the location of the Concord Pacific Dragon Boat festival, which was the main reason for selecting this hotel, which is part of Mariott Bonvoy, allowing me to earn points/free nights. -Walking distance to Costco and lots of restaurants, shops, etc. Very tasty and popular gelato place is next door, bakeries closeby, and convenience store across the street. -Free Kombucha with different flavors, every day upon request. -Nice and professional check in staff at counter, anyone you meet in the lobby or elevator, etc. -Bathroom is beautiful and large. -High quality expensive shampoo, lotions, etc. in bathroom. -Nice bathrobes and 2 of them (one in bathroom, one in closet). -Beautiful, gorgeous, high quality gym with lots of equipment, space, and views, albeit located at adjacent JW Mariott (go to "lobby" on 6th floor, walk across patio area, take elevator up to fitness gym/spa) -Casino is located b/w Douglas and JW Mariott in the same building, as another form of entertainment. -Easy to spot this hotel (bronze shiny)! Cons: -Dark throughout hotel. Little lighting. Dark decor in public bathroom, hallways, etc. -Room is on small side. -My observation: room with two queen beds seemed larger than room with king bed. (I stayed in room with king bed for 4 nights and room with two queen bed for 2 nights.) -No refrigerator in room. -No microwave in room (this would be nice, but not required; many nice hotels do not have microwave). -Little counterspace in bathroom. -No pool, not even a pool at JW Mariott, which shares space. -You get charged for a third adult person (according to making reservations on website).

This is a great hotel that provides incredible service! I would highly encourage anyone visiting Vancouver to stay here. The service is by far some of the best service I have ever received at a hotel, the amenities included were extensive, and the rooms were suitable for two guests. I will say, check-in being in the sixth floor was a confusing and not communicated well to guests prior to check-in. Otherwise I enjoyed my stay and would encourage other folks visiting Vancouver to stay at this location. It is very walkable to nearby restaurants and also offers some onsite.

Absolutely amazing experience during my stay here. Staff and service was amazing. The room was well provided with everything required and clean. Def will be booking here in the near future. Amazing view from our room

Vancouver's very best. On site casino. Middle of yaletown. Close to all restaurants and activities. Frequent visitor to the Jw and the Douglas !!

Since SPG was acquired by Marriott, it's been an abysmal experience for us as former SPG loyalty members. We have not had a great experience with Marriott...until yesterday. It's not always the physical accommodation that makes a hotel rating five stars. Sometimes it's actually the people working at the hotel. This was the case on our most recent stay here at The Douglas in Vancouver BC. Had an issue with our room and Rohit Rana stepped up and made it right in perhaps the most professional and human-like way a person could. Rohit made everything right and we now have a friend in him. He's a relationship-based leader and that's what makes the difference in business. If I was in the hospitality industry I would immediately steal him away from Marriott...he's that good. Marriott is lucky to have you, my friend. We will surely be back to see you.

I love this hotel ! Located at the Parq casino, it's one of 2 hotels on premises. The theme of the hotel is the Douglas Fir, and you can see this throughout, from the front desk, to the unfinished roofing. There is even a "suggested exercise" you can do in your room- standing up on a chair, reaching high like a Douglas fir ( something along those lines ) The visuals it brought to mind ! The front desk staff is excellence! They are polite and helpful, as expected. I loved the bathrooms! The big all glass stand alone shower was awesome. While staying here, you can chose from many places to eat. They also have D6 lounge right by the front lobby, which has excellent boozy pop cycles! Overall it's a great 4 star hotel. Highly recommend it.

I stayed here on a Sunday night with my husband and overall we had an amazing experience! Highlights: I loved the beautiful and trendy decor/interiors, fantastic front desk customer service, Aesop products in every room (it was heavenly), and espresso machine in each room! The bed was sooo comfortable, the shower/bathroom felt like a mini spa, and i really liked the hotel fitness center! I loved that the location was walkable to many restaurants, shops, and across the street from a bike rental shop. The hotel staff was amazing... 5 stars. I appreciated that they gave us great tips on what to see and do in the area and their kindness felt genuine. Cons: Our room was a few stories above the courtyard/outdoor lounge and both the music and people drinking below got pretty loud at night. Not the worst thing, but something to keep in mind.

We thoroughly enjoyed our stay at the Douglas autograph collection. It's a very unique experience! Parking, there are a couple cheap parking option close to hotel which requires reservation. Hotel's parking costs $40 CAD that we didn't use (by accident). We ended up in garage right across from hotel which is $27 CAD but only till 9am. The Douglas is connected to Marriott with a casino in between. You can enter through any entrance. If you sign up for membership you can get a small amount of free play at the casino. It's a very clean and possibly smoke free casino. I typically do not like Vegas casino. But I like this one. The hotel is very conveniently located, and also surrounded by nice chocolatier, croissant shop, and gelato shop. The hotel is beautifully and classically designed. The elevator is very unique and I will not spoil. The shower can playfully be see through from the room. But also with blinds to cover if you want privacy. All toiletries are my favorite Australian brand Aesop. This is definitely one of my favorite hotel stay experience!

Really happy with my stay here. The room was very clean and had a nice, modern look to it. The hospitality was top tier. Everyone was super friendly and helpful.

If you'd like the worst customer service you've ever experienced, stay here. Priced and positioned as a 5 star hotel ($450/night) yet can't help with anything you ask, unprepared on a staffing level for a huge event next door at BC Place (yet had signs throughout the hotel about it), closed all restaurants and bars early, etc etc. I could go on for an hour, I'm so shocked by this experience. Room service: an order of fries & a wine = 1-2 hrs. Uber eats = we can't bring up your food because of provincial laws (??). After a long night this is my nightmare. Stay at the Fairmont.

I love this hotel and Mr. Fahim at the front desk is absolutely amazing! He made our stay so special. Hotel is beautiful and close to everything. Highly recommend.

I recently stayed at this property for a business-related event and was quite disappointed in the tone and tenor of the actions of the front office over an issue they failed to address in a professional manner and because of that issue it prompts me to author this review. The actions of the front office staff was outrageous, rude and just plain condescending and arrogant with the exception of one employee who did assist me after several phone calls after my stay had expired. One particular employee was so rude and obnoxious while another employee stood by and did nothing to assist me in what was an obvious error in judgement by the staff in handling my issue. Most importantly I never received an apology and that is at the heart of this post. As far as location, it is really in the middle of nowhere since there is no Uber access and restaurants and other points of interest are remote and not in walking distance. The room lacked a real closet and my toilet needed to be repaired during my stay. There is no ice machine on the floor and there are little in choices in terms of snacks or places to dine within the property. The casino was truly underwhelming with many transients slinging on the penny slots. The choices of food was terrible (Casino venues) to say the least and I found the property overall extremely disappointing. The cost nowhere even came close to any value real or perceived. I'm happy to disclose my other concerns if you contact me and will be happy to offer additional information. Vancouver is an expensive locale and there are many other better choices in prime locations to get a better flair for this unique community. The room's ceiling was never painted or completed and I don't know if that is the feel they are looking for or just a construction oversight. One good amenity is the quality of television in Canada and the complimentary publications offered in the room. I do not recommend and would not return.

We had a very disappointing experience here. Yes, the hotel is trendy and beautifully designed, but the rooms are loud and there was a constant creaking and clanging from the elevator that made noise all day and night. Their manager handled it unfairly and didn't honor a promise to cover our breakfasts and incidentals. When it comes to spending top dollar, customer service should be top notch. This hotel is run by unfriendly corporate pawns who don't honor their promises or care about the people staying with them. Our room had a loud creaking noise that was clearly coming from the elevators. When we called to ask about it, they couldn't offer us a rate discount because the room had been paid for by a 3rd party site, so they offered to move us to another room that was several floors down. It was so late by the time we'd realized the sound would affect our stay we decided rather than spend the time to pack up and move rooms they offered to cover our breakfasts and incidentals for our 2 night stay. They never checked back in with us and upon checking out we find out they only meant to comp one breakfast for us. Because the manager was different from the night this was arranged they simply said there was "nothing they could do". They had a lot of options. They could have upgraded us to a room that didn't make constant creaking and clanging noises all night and they could have checked in after our first night to see if we were content remaining in our room. We never heard anything until we find out they didn't cover our second day's breakfast, which we wouldn't have ordered had we known it wasn't being covered. Bottom line, it's a corporate chain that doesn't care about the people who stay with them. They won't honor the good will one employee promised when another employee takes over. We work in Vancouver often and definitely won't stay, or bring our crews, here again. Wifi isn't free unless you sign up for the rewards program. Eye roll.

This is a fantastic hotel. The decor is lovely and its one of the few hotels I've stayed at that actually felt clean. Bed was comfy, shower is spacious and modern, and they have Aesop bath products. Everyone that worked there was pleasant, professional, and very helpful. We would absolutely stay here again.

Love everything about this hotel. It's located in the heart of VanCity. Our room is right next to BC Place (sports stadium) The hotel itself has a modern take to it. It smells good and it is clean! However, to be listed under 5-Star hotel, I would think there would be an indoor pool or some sort of pool activity. I know there is a fitness room and spa? But was kind of bummed when I didn't see a hotel pool. I was spoiled and ordered breakfast in bed. I ordered two breakfast for myself lol, got the traditional egg Benny and the Chorizo Breakfast Hash. Oh Lordy, the Chorizo Hash stoke the show! It set the bar pretty high, now I don't know if other "Breakfast in Bed" food will be just as good as this?! Hotel staff was very nice and attentive. There is a lounge near the lobby. It is swanky af. We were under dressed when we went there, as in we were wearing sporty casual. Cuz we drove from Seattle so we were just dressing comfortably haha! So we only got one drink from the bar and bounce! Although their Cosmopolitan drink was THE bomb! Best I've had!! Again this hotel set the bar on food and drink pretty high up there. Would come back in a heart beat if given the opportunity.

Beautiful near BC place and many restaurants and shops. The property is designed in a way to make its guests feel like they are in touch with nature by being surrounded with all the Douglas wood accents found in every corner of the hotel and rooms. The staff who work onsite are very professional about addressing guest issues. Our room was a corner suite with a wrap around view (1150) . The bathroom was my favorite part because it faced east and had floor to ceiling windows and the sun would drench the bathroom with natural light in the mornings. I would definitely recommend this hotel to any future guests.

This hotel was amazing! The design of the hotel is so contemporary / modern, the staff are all really nice and helpful. We really enjoyed our stay here. The executive lounge serves breakfast, lunch, afternoon tea, dinner, desserts and has free refreshments whenever you want it. Our room was kept clean our entire stay because of the great job housecleaning did. They folded our clothes and replaced our shoes neatly even though we had kinda just thrown around everything. The hotel provides dental kits, nail filers, pretty much anything and everything you need. Also gave us complimentary Prosecco and chocolate covered strawberries! Will definitely be staying here again the next time I'm in Vancouver!

The DOUGLAS Hotel is located in downtown Vancouver adjacent to the Hockey stadium. The rooms are nicely appointed and all the bathrooms are stocked with Aesop bath products. Note, on the weekend they turn the 6th story hotel bar into a night club that stays open until 3am. Consequently, I recommend requesting a higher room away from the elevator i.e. 10th floor and above.

The Douglas was the hotel we chose to stay for 2 nights post-cruise, and we could not have made a better choice! From the moment we walked in the door, we were hooked. The hotel is beautiful, a contemporary, slightly woodsy glam. The rooms were gorgeous, with lots of space, very clean, with a huge bathroom and shower. The customer service was top notch, also. This was absolutely a perfect stay, and if we are in Vancouver again, we will certainly stay at The Douglas!!!

Had a chance to stay at the Douglas and couldn't pass it up. Charming decor inside with a cabin like feel. Our room was a tad small albeit fairly inviting. First thing after checking in, I was surprised to see there's no mini fridge. There are a few things on the desk like a bottle of vodka but there's no ice either. On my floor there was an ice room but inside it sat a lonely mini fridge instead of an ice machine. The fridge itself was empty and there was no ice to be found, I'm genuinely curious what the purpose of this is... Some sort of weird communal fridge? I also felt that a hotel charging upwards of $250 a night for a single bed ought to include free wi-fi. If you booked your room as one of their rewards members you get this perk but otherwise too bad. The kicker for me was the soundproofing. And I'm not trying to be funny and complain about my neighbours having loud relations next door. It's the obnoxious D6 lounge that was just two floors below my room, blasting loud music well into the AM. The lounge itself looks very classy and admission is included with your stay, however I would describe the crowd that frequents D6 with another D word. All in all I definitely was not satisfied with my stay at the Douglas. The gym which is on the JW side was very nice but as a whole this experience was unimpressive. If I were an out of town jetlagged visitor and had to deal with the D6 racket I would've certainly asked for a refund.

Beautiful hotel but NOT the right place to stay with KIDS! Not knowing Vancouver I didn't realize we'd want to be on the other side of town - not a big deal, but annoying. And with kids you can only get into ONE of the restaurants that isn't connected to the casino. And the Douglas rooms are clearly personalized for adult members including with the snacks/mini bar - a "sensual kit" for couples... Book here as adults, couples, for business, etc - but book something else if coming in with a family.

This is a brand new building and everything looks so beautiful. We are probably one of the first 50 people staying here. People are so nice and accommodating. They even take out grocery bags from front door to elevator!! If we have a question, the staffs would run around to chase down the answer. Services are amazing!! I literally cannot say anything more than giving this the best 5-star experience

Great experience. Went to the hockey game so we stayed at this place nearby the stadium. Some folks were loud in the room next to us and the on duty manager made the noise go away. The next morning the staff was very nice and wanted to make sure we are happy and accommodated is very well. Thank you.

5 stars times 2! AMAZING Autograph Hotel in the heart of Vancouver. Lots of firsts for me going to this beautiful city! My first Autograph hotel to stay to top it off! Love the beautiful scent/ aroma upon entering the lobby (6th floor if im not mistaken) and the interiors are simply yet very elegant. The decor selections are intricately chosen perfect for the theme. The bonus but a must are: comfortable luxury bed, sheets, spacious room, lots of free stuff added to the room. You got me to buy Aesop as it is THE most amazing bathroom hand soap, shampoo, conditioner, body wash - this kind of hotel should offer... and they did. Customer service exceeded our expectations. Would love to come back soon... because we didn't check out the casino @ the lower level.. LOL.

A very nice/new hotel next to the JW Marriot in Parc Vancouver. Friendly staff. Great decor. Clean and spacious bathroom - always a plus! Several restaurants on site - dined at Honey Salt, The Victor. Good experience. Enjoyed the food. I'll take 1/2 a point for the closet space not enough. Otherwise, great stay!

My wedding ring was stolen out of our room. Not once did we receive an apology, and the front desk staff mishandled the issue as they were very rude. Particularly Charlie at the front desk who brushed us off, and his manager Steve who questioned us, but not his staff. He was especially condescending. Front desk manager Cassie Doyle refused to let us speak to the GM, calling our interaction the "end of the road", and gave us no options to retrieve the ring, only to file yet another complaint. Nothing came of my lost ring. Not even an apology.

Wow! This hotel is just like the photos on their website. No bait 'n switch like other hotels (see my rotten review on the Hilton in Orlando). Super modern, super clean, super friendly and helpful staff!!! The lady at the check-in desk really took care of us and made us felt welcome. We got the double-queen room with a nice city view on the 15th floor (2nd to the top). The beds are super soft and comfy... like sleeping on a cloud!! So why drop a star? The drain the the shower is clogged. Will report this to housekeeping and update my rating accordingly.

This is a must book hotel stay. I booked this for my daughter so she could attend an event at B.C. place. We booked the 2 queen bed room. It was lovely with beautiful comfortable beds, had an umbrella and house coats and slippers. Also a small gym with heated towels. I requested extra towels for our room as we had 4 in the room. Only downfall is they charge extra for one additional person in a room three people then pay an extra fee. I like the Hollywood/Vegas elevators. The front desk staff were lovely. We were treated well. Many clubs many Resturants it has a Casino attached. Coming soon I see Anyti3 Fitness and a Belgian cholclate factory mmm mmm. They also have a shuttle to all sky trains etc.. and Resturants are close by as well. And international village is just steps away. This is a beauty of a place. Helpful hint go to Casino and get a players card play some casino games then go register for parking it takes 24 hours for your plates to be registered but then you get Free Parking. So worth it. Also coupons from casino get you discounts at the hotels. Free slot play. It is a pricey hotel but well worth it.

We stayed here for two nights in May and it was lovely. The location is totally convenient to downtown and all major tourist attractions, and it was fun having the stadium right outside our window. We arrived early (11:30am) so figured we would just drop off our bags and come back later to check in but they immediately got us into a room - so convenient! The hotel is super hipster (we are not) but it was also cool/sleek/modern/clean, all things I look for. The staff was very helpful and friendly. The only downside would be that they charge for WiFi, not really necessary when you are paying that much to stay there IMO.

the Douglas was outstanding during our 4-night stay in July 2018--the beds comfortable, the room quiet, the location perfect, the amenities satisfying. The beds with a fluffy white duvet and four pillows were very comfortable. Our 15th floor room was quiet--no loud guests, housekeepers, or neighbors--as if we had the entire floor to ourselves. The hotel sat a block from the sea wall with a never-ending walking/biking path, a block in the opposite direction to Starbucks for morning coffee, and near Yaletown with restaurants, shops, and Urban Fare (similar to Whole Foods). The Aesop hair and skin care products, free WiFi for Marriott Rewards members, a smart-TV, the illy espresso for an afternoon boost, a gym with new cardio equipment, and a beautiful Casino next door made all the difference. the Douglas aims to capture travelers not needing a kitchen, a mini-refrigerator, a swimming pool, a sofa bed, free breakfast or near tourist attractions. My thanks to the friendly staff for a great experience.

We have grown to love our experiences at JW's and can say that this hotel truly gets it. We have children so there are times we are forced to the kid friendly hotels with a water slide and miss our nice hotels. Kids had to sacrifice this trip. Great things about the hotel: Appropriate level of service with each encounter, great beds and toiletries which I appreciate. We ran into an unfortunate incident by being woken up to an unruly guest where security had to involve themselves. Could hear rustling in the room. The hotel handled it so appropriately by sending milk and cookies for the kids and a courtesy call. Bonus points for being proactive. They can't control other guests but they do manage very well. Great stay despite an extra early wake up one day. Would recommend! Great experience in Vancouver!

My friends and I were so impressed by our server, Jill, in the Victory Bar and Lounge. Her authenticity, her work ethic and her intuitiveness made our experience one we will remember. Once you meet her you'll never forget her smile. Thank you Jill!

This is an amazing hotel. The decor is chic, it's new (one year old) & it's clean. The front desk is supremely wonderful, especially Jesse. Jesse went out of her way to provide specialized recommendations regarding activities and to accommodate our needs (eg late check out). The valet was courteous & provided great directions. The staff is clearly striving to provide top notch service to distinguish itself. The hotel bar is very cool with a fun outdoor space and an indoor fireplace, fresh squeezed juices, great guacamole with warm tasty chips. There is also a secret door. Try & find it. I'd highly recommend staying here if your into clean, chic, fun properties with great service!

Beautiful. Amazing decor, bathroom and amenities (all Aesop skincare in the bathrooms!) Several bars and restaurants to choose from in the Parq building as well. The floors are a tad confusing as the Douglas lobby is actually on a different floor from the Parq/JW Marriott lobby. By far my favourite hotel in Vancouver. Will definitely be back!

The stay was off to a good start before we even arrived when the concierge reached out and helped to make sure we had a great stay, also providing some recommendations about the area. The room was reasonably large and very modern. We especially loved the soap the hotel provided. It smelled amazing! It's not too far from Yaletown or Gastown or from the sky train station if you're headed somewhere further. I think I'll definitely be back next time I'm in Vancouver.

Impeccable service, all of the staff went above and beyond all my expectations. I would highly recommend this hotel. The room was great and the bed very comfortable. Great location to the Rogers Arena and BC Place.

From the moment you get out of your taxi, you are immediately greeted by friendly smiling workers welcoming you to your hotel. One guy assisted us with obtaining our luggage from the taxi, Brandon assisted us with bringing them all the way to our room, and front desk was pleasant and helpful with suggestions on places to visit while in Vancouver and even upgraded our room for free. Unbeknownst to me, my boyfriend called the hotel days before our arrival to let them know we are in town celebrating our 3 year anniversary and management left us a nice note and a piece of chocolate cake that tasted phenomenal! Every day our towels were replaced, room cleaned, sheets changed. At check out, even one of the workers outside called three different taxi companies to take us to the airport. We left on the day of Sun Run which we didn't know about until the day before and the roads were closed, limiting taxi/car access to hotels including ours. He advised us to wait at the main road for better opportunity of getting a taxi and when he saw us waiting for a while, he came up to us to accompany us while we waited for a taxi. Everyone from check in to check out was so genuine and helpful. I seriously couldn't have asked for a better place to stay during our vacation.

This hotel is 2 years old but SUCKS, When I checked In to my room, the sheets had 2 dirty spot, the room was dusty.. extremely low water pressure. The shower felt like rain... the front desk was rude to my partner, this hotel is noisy too. We also didn't have good sleep. Ugh. Won't come back again.

The hotel itself is beautiful. Disappointed in spending over $500 to wait OVER TWO HOURS to check in to the hotel. Front desk staff was not able to provide me with an estimated time that my room would be ready and just kept saying my room was on the cue for "over an hour which is a long time". Housekeeping was unresponsive to the front desk staff as well as actually cleaning the room. The front desk staff did seem too interested in paying any mind to the guests by greeting or say goodbye to you unless you were paying for their suite (which occurred to the individuals next to me). I had made multiple attempts during my stay to express my disappointment in this trip to the services team, hence now taking my post to Yelp. When it came to concluding my trip, I was locked out of my room and couldn't retrieve my luggage. Once I was able to access my room for my luggage the front desk staff had told me I had 10 minutes to leave the room. Once I hurried out of my room along with my belongings, I then proceeded to carry my luggage across the lobby into the JW Marriott. While walking towards the parking elevator I was then greeted and offered by JW Marriott staff to assist me with my luggage to my car. It was obvious I should've taken my stay next-door. Working in customer service and fostering relationships for both premium and general clientele, it's clear to say I know the difference between how a guest should/shouldn't be treated. To say the least after speaking with four different individuals on this matter and nothing to be made of this experience, I find it distasteful for FOUR staff members to blow off their guests. I am writing in hopes to for-worn others and provide the guest staff with a critique that will allow them to learns from their mistakes. More importantly, that they focus on how they treat their hotel guests!