The Drexel Collective Apartments

I’m truly impressed with the new management team—especially Tiffany, the property manager. She’s been fantastic. I had ongoing maintenance issues that were ignored for months by the previous management, but everything changed once the new team took over last month. Tiffany personally made sure my concerns were handled quickly and professionally. The communication, responsiveness, and overall care have been outstanding. It finally feels like home again. If you’re considering moving in—do it. The new management really takes care of their residents. Big thanks to Tiffany and the team for turning things around!

The place has improved a lot the cleaning, maintenance and security. At the leasing office you will find Christine Hudson. She is the best and most helpful person in the office. She knows everything about the units, floor plans and she has the gift of serving customers. Very friendly person.

I recently toured The Drexel Collective in Dunwoody, and I was thoroughly impressed. The property was immaculate, and Madison, our guide, did a fantastic job showcasing all it has to offer. She was incredibly knowledgeable and made the experience enjoyable. One of the standout features was the gym—truly the star of the property! It’s spacious, well-equipped, and perfect for fitness enthusiasts. If you’re looking for a high-quality apartment in a beautiful setting, The Drexel Collective is a fantastic choice.

Heartbreaking Experience 😔— Management Should Be Ashamed I never imagined I’d have to write something like this, but my elderly dog is dying of cancer. He has given me unconditional love for years, and in these final weeks of his life, all I’ve wanted is to make him comfortable. But because the elevator in this building has been broken for over three weeks, and is now more than a year past due for inspection, I’ve had no choice but to force my dog to painfully climb 4 flights of stairs multiple times a day. He can barely move. Each step is a struggle — his legs tremble, he drags his legs up the stairs and it’s absolutely gut wrenching to watch. No one should have to watch their dying pet suffer like this because of ongoing neglect from building management. I’ve submitted requests. I’ve asked for updates. Nothing. No sense of urgency. Just empty promises. This isn’t just an inconvenience — it’s cruelty. And it’s a complete failure of basic responsibility. If management can’t even maintain something as critical as a functioning elevator — or follow the law by ensuring it’s inspected on time — then they shouldn’t be in charge of people’s homes. His final days have been harder all because management can’t do their job.

Someone needs to do a full sweep, we need a new leasing office team, new property management, and most importantly a new MAINTENANCE TEAM! Before I moved in, I already saw countless 1 star reviews addressing how useless the maintenance team is. I should have listened. I put in a request for someone to come fix my broken sink almost 4 weeks ago. Has anyone ever come? Nope. We managed to just fix the issue ourselves after going to the leasing office and them telling us countless times they will send someone out today, tomorrow, the next day. This was a week ago and no one ever came out. And then when you call them out for it, they catch an attitude with YOU? I have spoken to countless other tenants who have been living in units with broken AC for almost a month. They can say they try to prioritize the maintenance requests but in reality, they will straight up ignore it because they don’t care. They clearly don’t want to do this job properly, so get some people in who will. This is ridiculous. And instead of replying to everyone’s reviews with some AI response, address the issues at hand.

My experience under the new management has been disappointing. My AC has been out for over a month, and despite visiting the leasing office three separate times and calling twice to get an update, the issue still hasn’t been resolved. A month is more than enough time to fix something as essential as air conditioning. The lack of communication and urgency has made this situation even more annoying. I am a very understanding and a patient person; however, I should not have to wait over a month to get my AC fixed. The new management is awful and based on the other recent reviews I see that I am not the only one who thinks so.

Really enjoyed Maddison as our leasing consultant today. She was very knowledgeable and attentive to offering me the best customer experience of all the tours I’ve been on today. The Drexel is a beautiful community that has now moved to my number one choice to live. Looking forward to moving here.

DONT MOVE here .This place is crap now .New management Equity residential is a joke .No property maintenance,no staff etiquette it’s total crap .Pool is closed in this hot summer ,service request are not served ,garbage around community no service maintenance.

UPDATE: The Drexel Collective community has corrected the situation. Monique, the leasing manager took over the situation and worked very hard with upper management to correct the situation and find me a different unit. Tamia helped me with the lease and was also apologetic with how everything went down. I believe this whole situation has become a great opportunity for growth and development in importance of communication. I would also like to thank the maintenance team for all the extreme hard work for preparing my unit. I appreciate you guys!

Rating 5 stars so comment can be viewed ...The first day I moved into this apartment the toilet had a leak and I had to repetitively call maintenance to come fix the issue, and it took them almost a month to tend to it. , And it was the same situation when my air conditioning unit went out. Maintenance will never call or let you know when they are visiting they will just enter your house. There were three different occasions where maintenance has just came into my house while I wasn't at home. In one of the occasions they locked me out of my house and I had to wait till the next day to get inside because the office was closed. There are roaches and mice running throughout the hallways every night. The gates are also never closed and my neighbors constantly complain about their cars being broken into. There is nothing "luxurious" about these apartments.

If I could put zero stars I would. They just switched management we were hoping for a positive change. Nope. Our washer has been broken for over a month with multiple service requests and nothing. Promising a replacement last week. All gates are open, first week they came in said it would be fixed in a week or two. The only thing they have focused on is repainting the place. To top it off my husbands tire was stolen off his car. Promise of luxury apartments is fake.

This complex has the worst management team I have ever had to deal with. There was a flood in my unit, they did not reach out to me or communicated with me in any way of the extent of the problem. The lack of respect for their tenants is beyond appalling. There was no resolution nor empathy. This is the worst experience I've ever had living at an apartment complex. Their management staff is incompetent to say the leas.

Josh from maintenance did a great job at helping with my emergency in my unit. Very friendly and efficient!

I made an appointment online for a tour and received a confirmation email. I showed up on time to a sign saying the office was closed for President's Day. This was my second attempt to get a tour. The first time I called and they said they were too busy and to make an online appointment. I did so, and nobody is here. There won't be a third try. This reflects extremely poor management - I have a feeling I have dodged a bullet here.

A Disheartening Experience: Neglected Maintenance and Security Concerns I moved into drexle collective with high hopes for a comfortable and secure living environment. However, my experience thus far has been marred by persistent issues that have not been adequately addressed, leaving me disappointed and concerned about the overall quality of living in this community. One of the most significant issues is the state of maintenance within the complex. Despite reporting several maintenance requests, it's disheartening to note that some of these issues have remained unresolved for over a month. From broken old appliances to faulty electrical wiring, the delay in addressing these concerns has significantly impacted my quality of life within the apartment. Furthermore, the security infrastructure of the complex is a cause for serious concern. The main gate, which has been broken for an alarming 16 months, poses a significant security risk to all residents. This prolonged lapse in security not only compromises the safety of the community but also leaves us vulnerable to potential threats. I've raised this issue with the management multiple times, but unfortunately, there has been no visible effort to rectify the situation. The lack of urgency in addressing these maintenance and security issues is disappointing, and it reflects poorly on the management's commitment to the well-being of its residents. Living in a place where basic maintenance is neglected and security is compromised is not only inconvenient but also unacceptable. I urge the management of drexel collective to prioritize the safety and well-being of its residents by promptly addressing these longstanding issues. It is my hope that my concerns, along with those of other residents, will be taken seriously, and immediate action will be taken to rectify the maintenance and security issues that currently plague our community. Prospective tenants, beware: Until these issues are addressed, living in drexel collective may not be the secure and comfortable experience you're seeking in a home.

Wade Baguell has truly exceeded my expectations once again. He handled all four of my problems in one day, which is amazing. His professionalism and efficiency are great. Out of all maintenance men he's the only one who completes the job the right way, and doesn't take the easy way out. Thank you for going above and beyond. I highly recommend him for any maintenance needs!

Disappointed just taken over by PAC. Didn't get to enjoy the pools this summer, stereo's blasting, smoking weed, leaving trash out by the grills. The pools have become a place for people to party rather than relax. Rude leasing agents, broken gates, security that sits in their vehicles and doesn't walk the property. It's been a mess. Hoping that the property will change hands again at some point

Ms. Tamia Clark was fabulous. She assured that my move in went very well. Thanks and if you decide to live at this property please ask for her she will go over and beyond....Happy tenant

Like most in the complex the idea of new management sounded promising considering the old management was not very good. However, the new management are nothing short of con artists. No matter how many times you call the office no one will answer, and submit all the maintenance requests you want nothing will be fixed. That being said it is not the fault of the employees, management is to blame for being too greedy to hire an adequate amount of workers. New "management" also apparently changed the gym hours so that it does not open until 9am. Now I cannot workout before I have to leave for work. The gates stay open and there is no security. So naturally my car was broken in to last week. To sum it up if you are thinking about renting here do not do it. The idea of luxury apartments is a facade made by management to trick people into paying much more than what they are getting.

I have lived here 15 years. I have seen many management companies come and go ,good and bad.Since PAC mgmt recently took over. They have been working hard to improve the bad conditions they stepped into and are doing a great job. Mark Morales is a caring office manager!! He does what he says he is going to do to help you. The pool has been fixed and is kept clean . we have a 2 story, gym a beautiful clubhouse and there is a new splash park across the street from the complex. you can walk to the perimeter mall and the many restaurants and businesses close by. Don't listen to all these bad reviews. A lot of those conditions they are complaining about. We're here before the existing management company now started. I have seen many improvements that they have made, and they are continuously working on correcting a lot of the problems that they stepped into. Tamia and princess are too great leasing agents in the office Wade with the Maintenance team is awesome.. yes the office does pick up the phone when you call. they are working diligently on getting the gates working again. I would highly recommend living here to anybody that asks me.Great job PAC management