Bianca L.
Google
We went there for New Year’s Eve dinner.
We had made a reservation through TheFork two weeks in advance and waited a day and a half for the booking confirmation.
Once it was confirmed, on New Year’s Eve we showed up at the restaurant for dinner.
We were told that the reservation had not been seen, so we would have to wait 45 minutes to be seated. We agreed, waited, and came back after an hour.
Then another staff member arrived, rather arrogant and a bit rude, and told us to wait another 20 minutes.
When we asked for an explanation, he tried to blame us, saying that we had made a mistake on TheFork by booking for 8:00 a.m. for breakfast instead of dinner.
When we showed him the confirmation email proving there was no mistake, he didn’t know what to say anymore.
We then noticed an empty table (we noticed it ourselves) and pointed out that it wouldn’t be a problem for us to sit there, even though it was a table for four and we were five—we were willing to squeeze in.
At that point, not knowing what else to do or say, he was forced to seat us.
The food, for a fixed menu priced at £105, was nowhere near worth the price.
Overall, the experience was very disappointing.
The only positive note goes to the two waiters who served us, who were very kind and courteous.
If you do not check reservations made through TheFork, then you should deactivate your profile to avoid these kinds of problems in the future.